We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Etihad Airways


10,353 reviews
Headquarters: PO Box 35566 Khalifa City, Abu Dhabi 35566 United Arab Emirates 011 971 2 599 0000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
Add Photo Write a Review

10,353 Reviews from our TripAdvisor Community

Write a Review

10,353 reviews from our community

Filter reviews by popular destinations:
All reviews Abu Dhabi London Bangkok Sydney Manchester Paris Melbourne New York City Brisbane Rome Frankfurt Phuket Perth New Delhi Dublin
Traveller rating
Cabin
  • (5,197)
  • (0)
  • (1,847)
  • (237)
Route
  • (7,139)
  • (114)
  • (15)
  • (11)
  • (7)
  • More
Language
  • More
Showing 7,300: English reviews
Kristiansand, Norway
Level 5 Contributor
26 reviews
11 helpful votes
Reviewed 2 days ago
NEW
via mobile

Its just amazing What service this airline provide First Evrything start with the lounge in Heathrow is so nice and food service so excellent Had A380 to Abu Dabi is was nice the business studio and again service from crew excellent The seats and storage is awsome much space Food , drinks everything so excellent and perfect And you can...

More 
International Business Class London - Abu Dhabi

Helpful?
Thank grukke
Goes, The Netherlands
1 review
Reviewed 2 days ago
NEW

Airplanes were good as well the service. Vegatarian mails were good. What was annoying us is that you can check in 48 hours in advance but that you only can book seats with an extra payment. This looks like cheap airlines policys. We were travelling as a famliy of three so had to talk a lot at the airport to...

More 
International Economy Dusseldorf - Bangkok

Review collected in partnership with Sky-tours

Helpful?
Thank charlesvds2018
2 reviews
Reviewed 3 days ago
NEW

We were on EY 12 from London to Abu Dhabi . The flight was delayed beyond 36 hours and the minuscule staff present at the airport totally failed to give any information to the harrowed passengers. Flight delay is alright but handling the passengers was very very bad.

International Economy London - Abu Dhabi
Helpful?
Thank Shashidhar K
Abu Dhabi, United Arab Emirates
Level 3 Contributor
9 reviews
4 helpful votes
Reviewed 3 days ago
NEW

Etihad hospitality quilty is declining by time, I wish to see the same old Etihad raising from financial monopolies into hospitality business and lead the market with better innovative ideas in all the classes, not to focus on first class only.

International Economy Abu Dhabi - Edinburgh
Helpful?
Thank BuSultan
Leeds, United Kingdom
Level 6 Contributor
171 reviews
119 helpful votes
Reviewed 3 days ago
NEW

Wasn’t a great flight. Seats weren’t comfortable, head rest didn’t work properly, seat didn’t recline. Made it hard to sleep, especially as they kept making announcements. Entertainment system also didn’t work. Cabin crew tried to reset it but made it worse. Stopped over in Abu Dhabi and ended up on the same plane, in the same seats! Food was ok...

More 
International Economy Manchester - Bangkok

Helpful?
1 Thank swiss_r
United States
Level 3 Contributor
12 reviews
2 helpful votes
Reviewed 3 days ago
NEW

I complained about no communication to passengers about a change in carry-on policy. The airline responded on this TripAdvisor as follows: EtihadHelper, Manager at Etihad Airways, responded to this review Responded 5 days ago Hello Daniel, we are sorry to hear that you have not been aware of the policy changes. It has been communicated to our guests when the...

More 
International Economy Chicago - Abu Dhabi

Helpful?
Thank daniel b
Abu Dhabi, United Arab Emirates
Level 5 Contributor
56 reviews
23 helpful votes
Reviewed 3 days ago
NEW
via mobile

This experience was once in a lifetime. The flight attendants were attentive, the chef made my meals special, the turn-down service was fantastic and the shower-WOW!

International First Class Abu Dhabi - New York City
Helpful?
Thank Alison W
Sheffield, United Kingdom
Level 6 Contributor
158 reviews
64 helpful votes
Reviewed 3 days ago
NEW

Last time we flew long haul with Etihad our luggage went to Cairo but this year no glitches! Very comfortable seat good legroom, flat bed conversion. Lovely food. Good staff. Arrived in London able to operate!

International Business Class Hong Kong - London
Helpful?
1 Thank Julie P
Level 2 Contributor
6 reviews
Reviewed 3 days ago
NEW
via mobile

Good flight cabin crew was friendly and food was great. I would definitely recommend and use this airline again.

International Economy Johannesburg - Phuket
Helpful?
Thank 183terryannf
Lismore, Australia
Level 2 Contributor
8 reviews
1 helpful vote
Reviewed 3 days ago
NEW

Bit of a shmozzle loading in Abu Dhabi no preferential treatment of first or business class we were in business but nearby lady in first was not happy

International Business Class London - Sydney
Helpful?
Thank Johnandg
See travel tips for airlines
“Nothing special”
BuSultan, 14 Aug 2018 | Read review
“I used to like Etihad. But employee rudeness and inconsistency in policy are serious matters.”
danielbI6241EZ, 14 Aug 2018 | Read review
“Check in earlier!”
pftmia, 13 Aug 2018 | Read review
“Book direct with Etihad where possible and avoid cheaper fares with travel agents.”
julesm225, 12 Aug 2018 | Read review
“Try to sit in a window seat close to the windows that way you don’t get disturbed by passing traffic”
howardf871, 12 Aug 2018 | Read review
Show next 5 travel tips 5 of 10
About Etihad Airways
Based in Abu Dhabi, Etihad Airways (EY) is the second largest carrier in the United Arab Emirates. It operates non-stop flights to about 40 destinations in the Middle East, Asia, Oceania, Europe, Africa, North America and South America. Etihad's aircraft cabins are configured in a variety of ways, and can include The Residence (a three-room suite), First Class Apartment, First Class Suite, Business Studio and Economy Smart Seat. The airline has a First Class Lounge, Premium Lounge and an Arrivals Lounge for use by First Class and Business Class passengers at its hub at Abu Dhabi International Airport (AUH). It operates seven lounges at other airports.

3,437 photos of this airline

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (3437)
Viewed
Onboard Feature (200)
Viewed
Food and Drink (550)
Viewed
Cabin (332)
Viewed
View from Window (468)
Viewed
Seat (251)
Viewed
Airport (319)
Viewed
Airline Lounge (201)
Viewed
Our fleet (31)
Viewed
Other (1085)