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Etihad Airways

18,723 reviews
Headquarters: PO Box 35566, Khalifa City, Abu Dhabi United Arab Emirates 35566
Overview
3.018,723 reviews
Travellers' Choice 2018 Winner
Travellers' Choice 2017 Winner
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About Etihad Airways
Headquarters: PO Box 35566, Khalifa City, Abu Dhabi United Arab Emirates 35566

Airline Summary

Based in Abu Dhabi, Etihad Airways (EY) is the national carrier of the United Arab Emirates. It operates non-stop flights to more than 90 destinations in the Middle East, Asia, Oceania, Europe, Africa, and North America. Etihad's aircraft cabins are configured in a variety of ways, and include The Residence (a three-room suite), First Class, Business Class, and Economy Class. Depending on the aircraft, its First Class may be configured in either their Apartment (A380) or Suite (787 Dreamliner) format. Its Economy Class cabin also offers a variety of different seat types, including their extra legroom Economy Space option. The airline has a First Class Lounge, Premium Lounge and an Arrivals Lounge for use by passengers at its hub in Abu Dhabi International Airport (AUH).
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18723Reviews
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Figen601 wrote a review 1 Mar
2 contributions1 helpful vote
Istanbul - Melbourne
International
"I flew from Istanbul to Melbourne on February 20th with Etihad Airways (EY460). 1) On the flight from Abu Dhabi to Melbourne, my seat was broken. When the plane was about to take off, a flight attendant came and told me to put my seat upright, but the seat wouldn't stay upright. The flight attendant left, then the cabin manager came and forcefully pushed the seat forward to make it upright. However, the seat started slowly reclining again. In my understanding, the seat should be upright during takeoff and landing. When the plane was about to land, another cabin crew member came and told me to put the seat upright, and I mentioned that the seat wasn't staying in place. the cabin crew didn't assist me in this situation, and I'm curious about who would take responsibility in case of any danger. 2) I had enough of eating chicken and pasta on the plane.. Ok This is Economy Class . But after all, we still pay for it, but I still think we deserve a good service 3) Also Leg room very tight
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Etihadairways, Manager at Etihad Airways
Responded yesterday
Thank you for bringing these concerns to our attention. We are sorry that the issue with your seat was not promptly resolved by our cabin crew. Regarding the meal options, we understand the importance of providing diverse and satisfactory meal choices to our passengers. We will review our menu offerings to ensure a better selection in the future. As for the legroom, we acknowledge your feedback and will take it into consideration as we strive to enhance. *Ikra
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Hassan C wrote a review 1 Mar
1 contribution
Melbourne - Lahore
International
Very rude staff got damaged bags 3 of them as I travelled with family. Staff at abu dhabi airport is useless and unhelpful.
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Date of travel: November 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Sandy Y wrote a review 1 Mar
1 contribution
Jeddah - Abu Dhabi
Middle East
Terrible! This cheap company merged 3 flights from other flying companies in one airplane. The airplane was stacked with people and we sat there for 1 hour before take off without AC in KSA where it's flaming hot! We asked for air conditioning and they responded that it will be on once we're in the air. Terrible experience.
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Etihadairways, Manager at Etihad Airways
Responded yesterday
We apologize for the discomfort you experienced during your recent flight. Ensuring a comfortable and pleasant journey for our passengers is of utmost importance to us, and we regret that the air conditioning issue caused inconvenience. Please visit out website to fill up the form to share your feedback with us so we can investigate. *Ikra
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Shahrose A wrote a review Feb 2024
1 contribution1 helpful vote
London - Lahore
International
Well, well, well, looks like someone took a ride on the luxury express with Etihad, only to have their dreams shattered along with their luggage! Talk about a bumpy landing! It's a shame those meticulously crafted commercials didn't come with a disclaimer: "Handle with care or else!" Now, about those two beloved trolley bags – brutalized, broken, and left for dead. Who's gonna foot the bill for this baggage massacre? It's not like we're talking about cheap plastic here; these babies cost a pretty penny! Etihad, you've got some explaining to do! The world demands answers, and it won't rest until justice is served. So, buckle up, Etihad, because the bill for your baggage blunder is coming your way, and it's gonna hit harder than turbulence at 30,000 feet. Time to pay up and make things right, or prepare for some serious turbulence of your own!
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Roimata M wrote a review Feb 2024
2 contributions
Sydney - Tel Aviv
International
An absolute piece of an airline. They refused to cancel this flight despite a war breaking out. Obviously no one flew, but because it wasn't cancelled and individuals had to cancel, no one was provided with a refund. They refunded the tax in their credit which they promptly cancelled if you booked 12 months before the flight. A short-sighted, pathetic airline. I would never fly with them again.
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Date of travel: October 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Matt E wrote a tip Feb 2024
"Choose another airline."
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Daksha P wrote a tip Feb 2024
"They just wanna make money selling every ticket so unless you book together forget about sitting with your family members "
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Asif A wrote a tip Feb 2024
"Go Only with ETIHAD AIRWAYS...BEST👌"
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arshad h wrote a tip Feb 2024
"Avoid this third grade airlines at all cost I wouldn't fly again if they offered me free ticket "
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KevinLondon wrote a tip Feb 2024
"Use a different airline"
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Depart
Sat, 16/03
Return
Sat, 23/03
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1, Economy