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Etihad Airways


11,249 reviews
Headquarters: PO Box 35566 Khalifa City, Abu Dhabi 35566 United Arab Emirates 011 971 2 599 0000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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11,249 Reviews from our TripAdvisor Community

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11,249 reviews from our community

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Showing 7,985: English reviews
1 review
Reviewed today
NEW

The representitive gave us boarding passes and when we reached our final destination we couldn't cross as there were visa issues that Etihad didn't notify us about although checking eligibility to enter a country should be their main role. They were so unprofessional. The food was disgusting- I found a tiny hair in the rice. The service was very bad...

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International Economy Beirut - Denpasar

Helpful?
Thank Hala M
Moscow, Russia
Level 4 Contributor
20 reviews
Reviewed today
NEW

Etihad left me with mixed emotions. On the one hand, they have excellent cabin crew on their planes and onboard services are nearly impeccable. But the other side of the company is ground staff which is just below any decent level and lacks basic skills. Etihad staff at the baggage drop off desk at the Bangkok airport needed more than...

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International Economy Bangkok - Moscow

Helpful?
Thank trvlddct
India
Level 5 Contributor
29 reviews
5 helpful votes
Reviewed today
NEW

Another great flight with Etihad. The morning flight from Delhi to Abu Dhabi and the Abu Dhabi rome flight was the new dreamliner and featured a good spacious cabin with out over head bins in the center for more space. Rome to Abu Dhabi they were using the older plane and the entertainment wasn't working for many people, finally they...

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International Business Class New Delhi - Rome

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Thank skydive4
Level 1 Contributor
3 reviews
Reviewed today
NEW
via mobile

Ok...it’s not all bad nor good but some unwanted surprises...let’s start at beginning and you judge for yourself... JFK is a typical lousy USA third world airport that nearly caused me to miss my flight so will be avoiding that place also in future. Finally made it to Etihad gate and a long queue ahead of me so no problems...

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International Economy New York City - Bangkok

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Thank wyn1rght
Ras Al Khaimah, United Arab Emirates
Level 6 Contributor
123 reviews
26 helpful votes
Reviewed today
NEW

One of the best experiences in a flight I've ever had. Etihad Airways pulls out all the stops in terms of service, quality of flight and quality of experience overall even before you set foot on the plane. Perhaps the best thing about Etihad now is definitely the immigration clearance for the United States right here in Abu Dhabi! Yes,...

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International Business Class Dubai - Toronto

Helpful?
Thank AnthonyPermal
Brisbane Region, Australia
1 review
1 helpful vote
Reviewed yesterday
NEW

First leg from Bris. Aust. To Abu Dhabi, not bad, received my G.F. meals.The connection service for on going flight to Dublin, was like a cattle crush, no organization, hundreds jamed into small hot laneway. 2 flights loading within about a 20mnt frame. On arriving in Dublin, grabbing our bags to get to car hire, notice as we put our...

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International Economy Brisbane - Dublin

Helpful?
1 Thank vickiwaynem
Manila, Philippines
Level 2 Contributor
5 reviews
Reviewed yesterday
NEW
via mobile

Food was good, the movies were quite new, and the cabin crew most certainly showed us their great Arabian hospitality 😊🇬🇧✈️

International Economy Manila - London
Helpful?
Thank jonameat
Melbourne
Level 5 Contributor
62 reviews
33 helpful votes
Reviewed yesterday
NEW
via mobile

This is a trip I undertake approx every two years and my previous two trips I’ve been lucky enough to go Business class. This trip I was back in good old economy and there were a few noticeable changes. In general it appears there have been cut backs and these include care packs and food served, with one main meal...

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International Economy Dublin - Melbourne

Helpful?
Thank Battmeister
Guildford, United Kingdom
Level 3 Contributor
17 reviews
15 helpful votes
Reviewed yesterday
NEW
via mobile

The Etihad Airbus A380 is simply an excuse to ram as many people on board as possible to maximise profit, as such , the service is poor,flight attendants are rude and it it no more comfortable and Han a sardine can, all in all, a very disappointing experience that will not be repeated.

International Economy London - Abu Dhabi
Helpful?
1 Thank proxymoose
2 reviews
3 helpful votes
Reviewed yesterday
NEW
via mobile

As a regular flyer with Etihad Airways my journey has always been fantastic! The reason why I fly with Etihad is the service they provide is 5 star! Never had problems, the amazing cabin crew to the amazing staff at Abu Dhabi International Airport! Even economy they have always been great! Gotta say they do have the best cabin crews...

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International Business Class London - Singapore

Helpful?
2 Thank Taz A
See travel tips for airlines
“In business dont take the first row as you will be close to the galley”
skydive4, 22 Oct 2018 | Read review
“There a better carriers.If you want cheap @ low standard. This is for you.”
vickiwaynem, 21 Oct 2018 | Read review
“Fly with another Airline.”
145jamesm, 20 Oct 2018 | Read review
“Ensure you just say hello and acknowledge them too, they return the hospitality 100 times over.”
marilync614, 20 Oct 2018 | Read review
“Did not have an option in this sector to purchase preferred seats. One of the poorly designed online check-in sites.”
timalj2018, 18 Oct 2018 | Read review
Show next 5 travel tips 5 of 10
About Etihad Airways
Based in Abu Dhabi, Etihad Airways (EY) is the second largest carrier in the United Arab Emirates. It operates non-stop flights to about 40 destinations in the Middle East, Asia, Oceania, Europe, Africa, North America and South America. Etihad's aircraft cabins are configured in a variety of ways, and can include The Residence (a three-room suite), First Class Apartment, First Class Suite, Business Studio and Economy Smart Seat. The airline has a First Class Lounge, Premium Lounge and an Arrivals Lounge for use by First Class and Business Class passengers at its hub at Abu Dhabi International Airport (AUH). It operates seven lounges at other airports.

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