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Etihad Airways

18,993 reviews
Headquarters: PO Box 35566, Khalifa City, Abu Dhabi United Arab Emirates 35566
Overview
3.018,993 reviews
Travellers' Choice 2018 Winner
Travellers' Choice 2017 Winner
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About Etihad Airways
Headquarters: PO Box 35566, Khalifa City, Abu Dhabi United Arab Emirates 35566

Airline Summary

Based in Abu Dhabi, Etihad Airways (EY) is the national carrier of the United Arab Emirates. It operates non-stop flights to more than 90 destinations in the Middle East, Asia, Oceania, Europe, Africa, and North America. Etihad's aircraft cabins are configured in a variety of ways, and include The Residence (a three-room suite), First Class, Business Class, and Economy Class. Depending on the aircraft, its First Class may be configured in either their Apartment (A380) or Suite (787 Dreamliner) format. Its Economy Class cabin also offers a variety of different seat types, including their extra legroom Economy Space option. The airline has a First Class Lounge, Premium Lounge and an Arrivals Lounge for use by passengers at its hub in Abu Dhabi International Airport (AUH).
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18993Reviews
6337Photos
100Tips

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Chito B wrote a review Yesterday
Livermore, California14 contributions16 helpful votes
Madrid - Manila
International
We wanted to buy extra baggage 4 days before our flight. We checked our ticket online and it said we had 15 kg extra baggage. Tried to call 3 phone numbers of Etihad in Madrid to verify this - the numbers we called were: +34910507223, +34900810474, and +34910507271. The recording for all 3 numbers said that the numbers were “indisponible”. We tried going into the website - for several hours, we were just being shut off! After trying so much, we gave up. Upon check in, counter employee refused to accept our reasoning that Etihad was unreachable either by phone or through the website. We were overweight by 11 kgs and offered to pay with our miles. It was turned down. Finally, we were made to pay €938 for our excess kgs.
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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ronia t wrote a review 19 May
1 contribution
Abu Dhabi - New Delhi
International
When the dinner arrived I asked them the option and the crew mentioned that it was chicken curry and rice and aloo paranta as veg option . So I ordered veg option for myself and my son ,I opened mine and saw that it was not aloo paranta but instead it was rajma and rice . So I requested another crew member if they can change my son’s food and give non veg instead as it was not still opened. She said I have to wait unless she finishes serving food. I waited and waited but she never came back to me and my son never had his dinner waiting for the chicken . Anyway first wrong information about food and secondly when asked no reply or change of food at least for the child.
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Ramanathan R wrote a review 19 May
1 contribution
Abu Dhabi - Bengaluru
International
Worst attitude ever. First time flying thru Abudhabi from JFK,made a mistake should have just taken Emirates .Food was bad,service was Lowsy arrogant flight crew Never again
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Ahmad A wrote a review 18 May
2 contributions
Abu Dhabi - Chicago
International
I submitted feedback and claimed hotel and transportation I used because of a missed connection all thanks to their late flights. Its been a month I haven't heard back from them. Unhelping ground staff, rude crew, and pathetic customer care. Avoid traveling
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Marianna U wrote a review 17 May
1 contribution
Baltimore - Abu Dhabi
International
I flew the business class service was good. Until I got my bags totally damaged . I have expensive durable Tumi baggage . The bags were cracked and not reusable. I called the airline and file the claim first they pretend that they will review the claim and I get reimbursed. Now it’s been 90 days and they stop responding to my emails. Please don’t use this airline for your travel. My trust was lost for that company .
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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All photosAll Traveller Photos
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Cabina business Class, comode poltrone che si reclinano come una sceslong, maggio 2024
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Sedute business Class, maggio 2024
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Sedute business Class, maggio 2024
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Monitor e spazio cabina con i finestrini , maggio 2024
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Nuovo Amenity kit Giorgio Armani, disegno che raffigura le dune del deserto, maggio 2024
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Chito B wrote a tip Yesterday
"Etihad Airways is unreachable by phone or through their disastrous website!"
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George K wrote a tip 15 May
"Don't fly Etihad"
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CCFC wrote a tip 14 May
"Travel with another airline "
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David Carvalho Gomes wrote a tip 12 May
"Choose another airline."
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jegans2006 wrote a tip 12 May
"Good service airlines"
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