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Etihad Airways


6,467 Reviews
Headquarters: PO Box 35566 Khalifa City, Abu Dhabi 35566 United Arab Emirates +971-02-5990000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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6,467 Reviews from our TripAdvisor Community

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6,467 reviews from our community

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Showing 4,418: English reviews
Brisbane, Australia
Level 3 Contributor
11 reviews
Reviewed yesterday
NEW

We had to go back to UK for a funeral so booked at very short notice. I found Etihad very reasonable for pricing, (we generally fly with Singapore air). With a 787 Dreamliner and A380 to take us on our trip I was looking forward to the experience. I found the 787 not as comfortable as the A380, we had...

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International Economy Brisbane - London

Helpful?
Thank lee6377
Dubai, United Arab Emirates
Level 6 Contributor
62 reviews
20 helpful votes
Reviewed yesterday
NEW

The business studio seat on the A380 seat would ideally force any passenger to give a 5 stars rating right away, only if it wasn't for the poor service I had on board on one of the flight attendants. She was cranky, not cheerful and hasty. She even served me a very (cold) coffee. This was an overnight flight, by...

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International Business Class Abu Dhabi - New York City

Helpful?
Thank Amr R
Level 3 Contributor
14 reviews
5 helpful votes
Reviewed yesterday
NEW
via mobile

We were booking our trip to Bangkok like usual - did this many times before - but this time with Etihad Airways. On the website there is no warning. But when we try to check in, the woman at the counter won't let us because of the Thailand laws about having a flight back. She directly gets unfriendly and doesn't...

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International Economy Istanbul - Bangkok

Helpful?
Thank Markus M
Falkirk, United Kingdom
Level 6 Contributor
373 reviews
127 helpful votes
Reviewed yesterday
NEW

Managed to get a good deal on business class flights form Edinburgh to Bangkok with excellent connections. Check in was good on all segments. Staff were courteous and friendly. Cabin looked disorganised due to the seating arrangements and appeared to be old even though it is a fairly new flight. Corridor seat with and people passing bumped frequently no real...

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International Business Class Edinburgh - Bangkok

Helpful?
Thank SuzyQScotlandUk
Bishkek, Kyrgyzstan
Level 5 Contributor
62 reviews
14 helpful votes
Reviewed yesterday
NEW

by the way, this not a first time i join with Etihad airline (united arab emirates - abu dhabi), i have many good experience , it is from the very good carrier in Arabian gulf regional, There are many hard-working crews on the ground, large and luxurious planes, sometimes delayed (not on there main destination at abu dhabi). Traditional and...

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International Economy Riyadh - Manila

Helpful?
Thank suliman a
Etihad Airways, Manager at Etihad Airways, responded to this review

Thank you for your review, don't hesitate to visit our Social Media channels should you have any questions *Dino

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International Economy Riyadh - Manila

Sydney, Australia
Level 2 Contributor
5 reviews
2 helpful votes
Reviewed 2 days ago
NEW

We flew business class from Sydney to London and return. On the fight over there was a 6 month old baby in the seat in front who cried most of the way to Abu Dhabi.so we got very little sleep. I complained and was told the flight was full but my name and contact details were taken and was told...

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International Business Class Sydney - London

Helpful?
Thank europeantraveller291
Etihad Airways, Manager at Etihad Airways, responded to this review

Dear Guest, we invite you to send us a private message on our Social Media channels so we can provide with you with further explanations *Dino

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International Business Class Sydney - London

Abu Dhabi, United Arab Emirates
Level 3 Contributor
11 reviews
3 helpful votes
Reviewed 2 days ago
NEW

We went on our holiday flying with Etihad. Unfortunately because of all cost reduction this experience was bad. Food was awful and only 1 choice. Headphone set was also bad, a lot of distortions in the sound and movie was interrupted several times. All 3 USB connections from the seats in front of us which were available were not working....

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International Economy Abu Dhabi - Bangkok

Helpful?
Thank Laurentiu N
Etihad Airways, Manager at Etihad Airways, responded to this review

Hi Laurentiu, thank you for sharing your feedback with us here. We regret reading you did not have an enjoyable flight with us. As we'd like to have a closer look into your experience and address the concerned departments, we'd appreciate if you could write more details about it on our socialmedia@etihad.ae address including your full name and bookign reference....

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International Economy Abu Dhabi - Bangkok

Mumbai (Bombay), India
Level 1 Contributor
3 reviews
1 helpful vote
Reviewed 2 days ago
NEW

Uncomfortably cramped seats. Fold away tables mostly broken. Ear buds are hanging from the earphones, Detestable and miserly portioned food choices. I had to go almost without food. Return journey had to stay on runway for 3 extra hours without any food because they had a defective tire. No alcoholic drink except limited beer. Quite a few passangers including me...

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International Economy New York City - Mumbai (Bombay)

Helpful?
Thank Kishore J
Etihad Airways, Manager at Etihad Airways, responded to this review

Hello Kishore, thank you for writing to us about your experience, we are sad to read you did not find it to be a great one. As some of the details you mention do not describe our usual service offering, such as alcoholic drinks list or seat and amenities features, we would appreciate if you could send us your booking...

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International Economy New York City - Mumbai (Bombay)

Surat, India
Level 4 Contributor
25 reviews
8 helpful votes
Reviewed 2 days ago
NEW

I have travelled across almost all popular Airlines from past 7 years for business trips. This was my first time with Etihad travelling to London. Comparing the flight, leg space, food, service compared with competitor airlines I think they did a decent job. I had absolute enjoyed my flight onward BOM-AUH-LHR return LHR-AUH but last connecting flight from AUH-BOM was...

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International Economy Mumbai (Bombay) - London

Helpful?
Thank Sagar M
Etihad Airways, Manager at Etihad Airways, responded to this review

Hi Sagar, Thank you for sharing your feedback with us. I am sorry to hear that you did not enjoy your flight with our partner airline, Jet Airways. Your concerns regarding their aircraft and flight experience will be sent to them for further review. *Emi

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International Economy Mumbai (Bombay) - London

Cork, Ireland
Level 3 Contributor
16 reviews
2 helpful votes
Reviewed 3 days ago
NEW

Most comfortable and enjoyable flight. Couldn't believe we were flying for seven and a half hours. Food ok and staff friendly. Inflight entertainment was very good.

International Economy Dublin - Dubai
Helpful?
Thank bredalooney
Etihad Airways, Manager at Etihad Airways, responded to this review

Hello bredalooney, Thank you for your review. We appreciate you took your time writing about your experience with us. We value your insights and are happy to hear you enjoyed your flight with us. Thank you. *Sami

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International Economy Dublin - Dubai

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See travel tips for airlines
“Keep your layover time to a minimum, unless you have lounge access which is well worth the wait.”
lee6377, 22 Sep 2017 | Read review
“I recommend the side seats, you are completely isolated from other passengers”
AmRashad, 22 Sep 2017 | Read review
“it is good for far east & India for middle east & Europe continuous passengers .”
164sulimana, 22 Sep 2017 | Read review
“I would not recommend anyone to fly Etihad - there are a lot better airlines available.”
europeantraveller291, 21 Sep 2017 | Read review
“God help you”
kishorej2013, 21 Sep 2017 | Read review
Show next 5 travel tips 5 of 10
About Etihad Airways
Based in Abu Dhabi, Etihad Airways (EY) is the second largest carrier in the United Arab Emirates. It operates non-stop flights to about 40 destinations in the Middle East, Asia, Oceania, Europe, Africa, North America and South America. Etihad's aircraft cabins are configured in a variety of ways, and can include The Residence (a three-room suite), First Class Apartment, First Class Suite, Business Studio and Economy Smart Seat. The airline has a First Class Lounge, Premium Lounge and an Arrivals Lounge for use by First Class and Business Class passengers at its hub at Abu Dhabi International Airport (AUH). It operates seven lounges at other airports.

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