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Etihad Airways


8,189 Reviews
Headquarters: PO Box 35566 Khalifa City, Abu Dhabi 35566 United Arab Emirates +971-02-5990000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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8,189 Reviews from our TripAdvisor Community

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8,189 reviews from our community

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Showing 5,633: English reviews
Widnes, United Kingdom
Level 6 Contributor
135 reviews
110 helpful votes
Reviewed yesterday
NEW

I used to fly to the Middle East a lot and, in my humble opinion, there was little difference between the 3 main airlines, Etihad, Qatar and Emirates. They were all fabulous airlines. Not any more, if this fight is an example of Etihads service. Tired plane, surly staff, poor service, awful food. My next flight is with Emirates next...

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International Economy Manchester - Phuket

Helpful?
Thank ladybird2254
Northop, United Kingdom
Level 6 Contributor
97 reviews
25 helpful votes
Reviewed yesterday
NEW

I fly to Australia at least twice a year and have flown many different airlines. However Etihad is the best. The planes are all new, the service is second to none and the food is better than most airlines.

International Economy Manchester - Melbourne
Helpful?
Thank GrahamJubb
Derry, United Kingdom
Level 6 Contributor
1,162 reviews
773 helpful votes
Reviewed yesterday
NEW

We booked this flight about 6 months in advance when planning a trip through India. About 6 weeks before the flight we got an email saying that they had changed the flight by 24 hours meaning we were arriving a day later than planned. The only other option was to fly via Delhi and on to Jaipur adding 6 hours...

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International Economy Abu Dhabi - Jaipur

Helpful?
Thank holidayseeker
Sydney
Level 4 Contributor
37 reviews
7 helpful votes
Reviewed yesterday
NEW

Economy class is very basic. The seats are not that comfortable, there is not foot rest and no amenity kit. The food is average too. Also as this flight goes through Abu Dhabi it is extremely long. As a Gold member on Virgin velocity, a partner airline, I was given incorrect information by the ground staff on which lounge i...

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International Economy Sydney - New York City

Helpful?
Thank Rachel L
Level 2 Contributor
8 reviews
3 helpful votes
Reviewed yesterday
NEW
via mobile

The crew is helpful. The food is very good. The entertainment is top notch. And the seats are much better than what other airlines offer. There's legroom. The neck support does its work. The seat reclined brings comfort. One can actually move from Seat A to the aisle without asking those in Seats B and C to leave their seats....

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International Economy Manila - Johannesburg

Helpful?
Thank reevevelunta
Corona, California
Level 5 Contributor
52 reviews
16 helpful votes
Reviewed yesterday
NEW

The first leg of the journey started at 4:30 in the morning. The gate agents were friendly and fast. The shared lounge was dirty and warm. The seats were comfortable in the Boeing 737. The food was not fresh or tasty at all. If you are traveling to the U. S. via Abu Dhabi, you have to clear the U....

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International Business Class Ahmedabad - Los Angeles

Helpful?
Thank hamfly00
Puerto de la Duquesa, Spain
Level 5 Contributor
53 reviews
9 helpful votes
Reviewed yesterday
NEW

Etihad is a good airline with friendly efficient staff and great aeroplanes. Unfortunately they did not fly from Malaga and on my return I had to fly from Rome to Malaga with Alitalia which was awful. The only thing negative with Etihad is the quality of the food and the presentation on black plastic containers and trays.it was the same...

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International Economy Malaga - Sydney

Helpful?
Thank Aussie13643
Athens, Greece
Level 5 Contributor
62 reviews
46 helpful votes
Reviewed 2 days ago
NEW
via mobile

I have travelled with all the Arab airlines and generally travel with Emirates and Qatar which I have always found to have excellent service and the air stewardesses have always been very attentive. I had to fly with Etihad this time and had always heard that they are one of the best airlines of the three and I was greatly...

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International Business Class Hong Kong - Abu Dhabi

Helpful?
Thank travelbugs1977
Chester, United Kingdom
Level 3 Contributor
22 reviews
11 helpful votes
Reviewed 2 days ago
NEW
via mobile

Came out to Thailand on 5th Feb flying to abu Dhabi on way Flight was excellent staff were lovely and we had everything we wanted including alcohol and food Would definatley recommend Hope the flight home from Vietnam is as good

International Economy Manchester - Abu Dhabi
Helpful?
Thank Angelofthenorth17
St. Paul, MN
Level 6 Contributor
141 reviews
54 helpful votes
Reviewed 2 days ago
NEW

As we were stepping into the flight, the luggage loader hit the engine of the plane and 1+ hour later, we were informed that the engine could be potentially damaged and we would have to deboard and take the flight 24 hours later. After a chaotic 2 hours in the boarding area, we were finally taken to a nearby hotel...

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International Economy Nairobi - Bengaluru

Helpful?
2 Thank RaviMN
See travel tips for airlines
“The best seats on the A380 and the ones near the entrance because you have the most legroom and the toilets and exit are close.”
GrahamJubb, 22 Feb 2018 | Read review
“Try another airline”
rachellD8820CB, 22 Feb 2018 | Read review
“Look for another airline such as Emirate or Qatar. Have better planes and service and no hassle in Dubai or Doha.”
hamfly00, 22 Feb 2018 | Read review
“take a snack”
Aussie13643, 22 Feb 2018 | Read review
“Get an aisle seat”
irenes127, 21 Feb 2018 | Read review
Show next 5 travel tips 5 of 10
About Etihad Airways
Based in Abu Dhabi, Etihad Airways (EY) is the second largest carrier in the United Arab Emirates. It operates non-stop flights to about 40 destinations in the Middle East, Asia, Oceania, Europe, Africa, North America and South America. Etihad's aircraft cabins are configured in a variety of ways, and can include The Residence (a three-room suite), First Class Apartment, First Class Suite, Business Studio and Economy Smart Seat. The airline has a First Class Lounge, Premium Lounge and an Arrivals Lounge for use by First Class and Business Class passengers at its hub at Abu Dhabi International Airport (AUH). It operates seven lounges at other airports.

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