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Emirates

65,005 reviews
Headquarters: PO Box 686, Dubai United Arab Emirates
Overview
4.065,005 reviews
Travellers' Choice 2020 Winner
Travellers' Choice 2019 Winner
Travellers' Choice 2018 Winner
Travellers' Choice 2017 Winner
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About Emirates
Headquarters: PO Box 686, Dubai United Arab Emirates

Airline Summary

United Arab Emirates-based Emirates (EK) is the largest airline in the Middle East and one of the country's two flag carriers. The airline operates non-stop flights to more than 140 destinations in 78 countries from its hub at the Dubai International Airport (DXB). It is one of just a few airlines that flies to six continents. The airline's fleet of aircraft consists primarily of three-class cabin configurations (First Class, Business Class and Economy Class) as well as some two-class aircraft (Business Class and Economy Class). Within its First Class cabin, there are several types of seating, including suites, flat beds and sleeper seats. Emirates operates 33 Emirates Lounges for First Class passengers, Business Class passengers and Skyward Gold members.
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65005Reviews
22874Photos
100Tips

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Roi Vincent G wrote a review 20 Apr
1 contribution1 helpful vote
Dubai - Amsterdam
International
Delayed flight by 4 hours, Our baggages were not on the same flight, not sure if Emirates will recover our baggages, bad experience.
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Stefan wrote a review 20 Apr
United Kingdom1 contribution1 helpful vote
Dubai - London
International
We cannot fight nature ,all understand that . But Emirates are not prepared for even a smaller issue ,far away for them being able to deal with what happened this week in Dubai. Very,very poor customer service ,no extra staff being allocated even 24 hours post the end of the
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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N N wrote a review 20 Apr
New York City, New York21 contributions31 helpful votes
New York City - Mumbai
International
Chaotic, catastrophic operational management of, yes, a temporary rain crisis. Sub-standard station staff handling of customer concerns, info updates, whether in NY, DXB, BOM….think BOM was by far the worst, in a race to the bottom for Emirates customer service. My JFK-DXB-BOM
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Jacob S wrote a review 20 Apr
1 contribution1 helpful vote
Madrid - Kuwait City
International
My recent trip was a nightmare. Despite bad weather conditions, they persisted with the flight from Madrid to Dubai, where I had a connection to Kuwait. Instead of canceling, they diverted to Abu Dhabi and kept us inside the plane for over 7 hours. There, instead of organizing
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Clara S wrote a review 20 Apr
1 contribution1 helpful vote
Dubai - Manchester
International
Absolutely pathetic experience. Will never use this airline again. It was genuinely traumatising and resulted in the waste of so much time and money.
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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The 7 hour queue to get a seat on a new flight.
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Some of the Customer Assistants just got up with a queue full of customers and had a lunch break when their paying customers had been stuck in the airport for over 24 hours, many longer!!
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Our flight had no departure gate but still took off!!
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Arguments fights, pushing,crushes.
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123456
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Joan K wrote a tip Yesterday
"Choose another airline, that's my tip"
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Matteo S wrote a tip Yesterday
"find another airlines!!!"
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Katie Peterkova wrote a tip 20 Apr
"DON'T EVER USE THIS AIRLINES is my humble advice... "
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Clara S wrote a tip 20 Apr
"Just don't use it unless you want to support a business that does not care for its customers. "
Pierre wrote a tip 19 Apr
"Would like to give a tip but we didn’t flight with Emirates"
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Mon, 06/05
Return
Mon, 13/05
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