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Emirates


37,738 reviews
Headquarters: PO Box 686, Dubai United Arab Emirates 011 971 600 555555 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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37,738 Reviews from our TripAdvisor Community

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37,738 reviews from our community

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Showing 23,789: English reviews
Level 3 Contributor
8 reviews
Reviewed yesterday
NEW
via mobile

Now I have always flown Emirates to the Europe region in the past due to there prompt service and overall great experience but on this occasion I found this trip to be a poor experience. Straight away once at the gate every individual had to be searched as the xray machines weren't working which meant chaos on a flight with...

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International Economy Dubai - Brisbane

Helpful?
Thank Andrew M
Level 1 Contributor
4 reviews
Reviewed yesterday
NEW

Hello Everyone, Our last flight was to Dubai( 6th till 14th of May 2018). We landed at DXB. Towards Dubai we always fly with Emirates. Our experience with Emirates is perfect(enough to eat, drink and personal attention). At DXB is the handling very good. Within one hour you are seated in an Taxi towards your Hotel. The space for your...

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International Economy Amsterdam - Dubai

Helpful?
Thank henk_floors
Level 1 Contributor
3 reviews
Reviewed yesterday
NEW

If you are paying for a burger, you cannot expect to be served fillet steak. So if you fly economy on a very big airline you are entitled to expect "good" but anything better is a bonus. The check in staff at Cape Town were brilliant - a warm welcome, a friendly and efficient check in process. On board the...

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International Economy Cape Town Central - London

Helpful?
Thank Charles W
Worcester, Massachusetts
Level 5 Contributor
74 reviews
11 helpful votes
Reviewed yesterday
NEW

It was relatively easy to secure a bassinet seat for our infant child, the food was rather delicious (for airline food), and the flight attendants were very helpful. I did have one bad experience with attitude from attendant, but overall, it was a very good experience. The "ice box" needed to be fixed which caused a lot of water to...

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International Economy Boston - Mumbai

Helpful?
Thank Isaac T
Level 5 Contributor
56 reviews
7 helpful votes
Reviewed yesterday
NEW
via mobile

Emirates Airlines is one of the best up to now. But I think its services are starting to get deteriorated. I can't even blame the staff as it's the people themselves who make use of the flight is making it worse. The bathroom was in a very bad state. Otherwise the staff tries their best to satisfy the passengers. Entertainment...

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International Economy Johannesburg - Dubai

Helpful?
Thank Ritesh_Boochia
Western Cape, South Africa
Level 3 Contributor
11 reviews
1 helpful vote
Reviewed yesterday
NEW

I am always overjoyed and relaxed about flying Emirates as its always five star treatment in every way which matters!!!

International Business Class Johannesburg - Jebel Ali
Helpful?
Thank monross
Cape Town Central, South Africa
Level 3 Contributor
21 reviews
11 helpful votes
Reviewed yesterday
NEW

I have travel many times with Emirates, however the flights from South Africa to Dubai are usually not great. The aircrafts are old and dated and my son seat couldn’t go back so he couldnt sleep! Also we a had rather a rude air hostess with a long face and everything was too much. I generally complaint but this time...

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International Economy Cape Town Central - Dubai

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Thank sylviane v
Level 2 Contributor
9 reviews
Reviewed yesterday
NEW

What a fantastic flight. The food was fantastic, the business class lounges both in Johannesburg and Dubai were outstanding. Great choice of entertainment on-board. I travelled with my mother who was in a wheelchair and the assistance we were given at all 3 airports was outstanding. Would definitely recommend flying with Emirates again

International Business Class Johannesburg - Glasgow
Helpful?
Thank dianerawlinson59
Paris, France
Level 2 Contributor
6 reviews
2 helpful votes
Reviewed 2 days ago
NEW

Emirates worst than ever! Just a nightmare. Your arrogant and incompetent ground crew separated our family (couple + 3 young children) during a stop between Paris and Vietnam, got our children traumatized. Not even a sorry from the staff. Just take our money and got away. My baby and I (7yo) were alone in Dubaï airport with just enough money...

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International Economy Paris - Ho Chi Minh City

Helpful?
Thank CuTy140
Geneva, Switzerland
Level 6 Contributor
138 reviews
32 helpful votes
Reviewed 2 days ago
NEW

I hadn’t flown Emirates and was looking forward to it but was a bit disappointed. The food was really average and the service was ok but nothing more. On a positive note, the entertainment system is great and offers a lot of movies. The seats are comfortable.

International Economy Denpasar - Dubai
Helpful?
Thank Christian K
See travel tips for airlines
“Show your appreciation - they really do try hard to give their customers the best of service.”
, 16 Aug 2018 | Read review
“sometimes the attitude of staff is different with different sectors of different regions, don't understand”
542vijayb, 15 Aug 2018 | Read review
“aisle seating best and of course try and arrange this beforehand”
, 15 Aug 2018 | Read review
“Choose another airline”
martinrindoms, 15 Aug 2018 | Read review
“Quick exit in Lusaka, sit at the front of the plane.”
E210VZrobh, 15 Aug 2018 | Read review
Show next 5 travel tips 5 of 10
About Emirates
United Arab Emirates-based Emirates (EK) is the largest airline in the Middle East and one of the country's two flag carriers. The airline operates non-stop flights to more than 140 destinations in 78 countries from its hub at the Dubai International Airport (DXB). It is one of just a few airlines that flies to six continents. The airline's fleet of aircraft consists primarily of three-class cabin configurations (First Class, Business Class and Economy Class) as well as some two-class aircraft (Business Class and Economy Class). Within its First Class cabin, there are several types of seating, including suites, flat beds and sleeper seats. Emirates operates 33 Emirates Lounges for First Class passengers, Business Class passengers and Skyward Gold members.
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