We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
See all airlines
airline-logo

Emirates

64,700 reviews
Headquarters: PO Box 686, Dubai United Arab Emirates
Overview
4.064,700 reviews
Travellers' Choice 2020 Winner
Travellers' Choice 2019 Winner
Travellers' Choice 2018 Winner
Travellers' Choice 2017 Winner
Legroom
Seat comfort
In-flight entertainment (WiFi, TV, films)
Onboard Experience
Customer service
Value for money
Cleanliness
Check-in and boarding
Food and beverage
Airline Deals
Search Emirates flights
Full view
About Emirates
Headquarters: PO Box 686, Dubai United Arab Emirates

Airline Summary

United Arab Emirates-based Emirates (EK) is the largest airline in the Middle East and one of the country's two flag carriers. The airline operates non-stop flights to more than 140 destinations in 78 countries from its hub at the Dubai International Airport (DXB). It is one of just a few airlines that flies to six continents. The airline's fleet of aircraft consists primarily of three-class cabin configurations (First Class, Business Class and Economy Class) as well as some two-class aircraft (Business Class and Economy Class). Within its First Class cabin, there are several types of seating, including suites, flat beds and sleeper seats. Emirates operates 33 Emirates Lounges for First Class passengers, Business Class passengers and Skyward Gold members.
Read more
Airline Deals
Search Emirates flights
64700Reviews
22763Photos
100Tips

Reviews
We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.

Traveller rating
  • 36,394
  • 14,019
  • 5,921
  • 3,072
  • 5,297
Route
  • More
Cabin
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
avatar-image
Norry K wrote a review Yesterday
5 contributions
Dubai - Los Angeles
International
Today was my first time flying first class on a380. I had a wonderful experience. Today the staff in first were awesome but Sarah was just amazing. She has been with emirates 21 years. I’m just so impressed she has kept an amazing attitude after such a long time. She is a gem and I’m so lucky to have her. So respectful and kind. Also the first class lounge in Dubai was amazing. I left an amazing review with the team there as well and told them how much i appreoxated the team.
Read more
Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
avatar-image
Michael J wrote a review Yesterday
Bathgate, United Kingdom10 contributions21 helpful votes
Dubai - Glasgow
International
I was really looking forward to flying with Emirates, however due to the service and attitude of the air hostesses, on both the outgoing and return flight, I'd probably avoid flying with them in the future. It didn't matter if you put your service light on or not you were simply ignored. They would look to see where the light was and just not bother attending to you. I also asked for a drink of Cola as I had just woke up and missed the first service. The air hostess said she would bring it for me, then just didn't bother, she went back to the galley and started laughing and joking with one of her male colleagues. 3 asks and about 30 minutes, it took to get a drink of juice. The dinner service was also a joke, they served one half of the plane, and then left the other half waiting for over an hour. The other passengers had eaten and had there trays cleared away before they started serving the opposite side. Very poor poor service on both flights, expected so much more.
Read more
Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
avatar-image
Yvonne S wrote a review Yesterday
United Kingdom14 contributions4 helpful votes
Glasgow - Dubai
International
Have flown with Emirates several times last time pre Covid. Whilst the plane does give extra leg room and some comforts such as the screen access and a blanket and pillow given, service is really basic. One drink and half a cup of coffee on my incoming flight which was over 7hours. Had to ask 3 times for milk for my coffee. Yes you could buzz for another drink or go to galley and ask but don’t want to disturb others sitting next to you.
Read more
Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
avatar-image
Steve T wrote a review 1 Mar
Merseyside, United Kingdom12 contributions2 helpful votes
London - Dubai
International
We've just returned from our holiday to Vietnam. We pre-purchased our seats 12 months ago because my wife suffers from a medical condition and need seats with leg room. 12 hours before departure we checked in online to see our seats had been changed and we were at opposite ends if the plane. We contacted customer service and tried to get seats that were at least together and were told to reclaim the money we paid for our original seats. We arrived back a month ago and this still ongoing without a refund even though we have complained and filled every form they've asked us to. First I complained about the lack of notice we were given, 24 hours. They said they don't have a computer program that tells customers if their seat is changed. Then I complained that my wife had such an uncomfortable 7.5 hour flight because of her medical condition in a seat that wasn't suitable and not the same type as the one we purchased to be shot down and told it was. Then I filled the two separate forms out for the refund of our seats for them to be rejected because of the incorrect ticket numbers Emirates customer service had themselves told us to put on the forms! I've jyst filled both forms out again to get an email to say it'll be 15 working days, three weeks, to get our refund for a problem we didn't create! Almost two months! Unbelievable. I onced claimed money back from British Airways fir a cancelled flight and that literally took 5 minutesvand got my refund within a couple of days. My impression of Emirates is they have zero empathy for their customers and try to make ut as difficult as possible to claim refunds in the hope you'll give up. Not how I'd expected to be treated by an airline ranked 4th best in the world! By all means book your flight with Emirates. It was a good experience but just hope nothing goes wrong because their customer service is shocking!!
Read more
Date of travel: January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Share
avatar-image
Sh2029 wrote a review 1 Mar
Brisbane, Australia3 contributions6 helpful votes
Moscow - Brisbane
International
Incredibly unhelpful, initial flight was delayed and resulted in us missing connecting flight, had great seats before, had to rebook a day later, did not get any help, stuck on terrible seats and had to cancel all my birthday plans which had to miss as a result. Attendant manager didn’t give a toss about anything and just said to contact the airline. They could have at least offered business class (which was empty too. To add we are gold members. Doesn’t count for anything.
Read more
Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Previous
123456
Album Categories
All photosAll Traveller Photos
avatar-image
avatar-image
avatar-image
avatar-image
avatar-image
PreviousNext
123456
avatar-image
Norry K wrote a tip Yesterday
"Amazing. If you can afford it - best service "
avatar-image
Michael J wrote a tip Yesterday
"Don't go expecting good service, both flights the service was shocking! "
avatar-image
Navigator61156229757 wrote a tip Feb 2024
"Spend it in all costs "
avatar-image
Haseena S wrote a tip Feb 2024
"When writing a review- be sure to expect horrible comments from people who share their personalities with their comments. "
avatar-image
Sultan A wrote a tip Feb 2024
"I don't want anymore with emirates, very disappointed this time, every services is poor on last time "
PreviousNext
123456
Claim this airline page
Airline managers! Register now and reply to member reviews.
Register Emirates

Search flights

ReturnOne-WayMulti-city
Depart
Sat, 16/03
Return
Sat, 23/03
Travellers
1, Economy