EGYPTAIR

Headquarters: Administerial Complex, South Building 2nd Floor, Cairo Egypt 11771

00 20 90070000

Website

3.05,091 reviews

Legroom

Seat comfort

In-flight entertainment (WiFi, TV, films)

Onboard Experience

Customer service

Value for money

Cleanliness

Check-in and boarding

Food and beverage

About EGYPTAIR

Airline Alliance

Star Alliance

Airline Summary

A member of the Star Alliance, Egyptair (MS) is the flag carrier of Egypt. It operates from a hub at Cairo International Airport (CAI), and has designated Borg El Arab Airport (HBE), 2Hurghada International Airport (HRG), Luxor International Airport (LXR) and Sharm el-Sheikh International Airport (SSH) as focus cities. Passengers can fly Egyptair non-stop to more than 75 destinations in Africa, Europe, Asia, the Middle East and North America. The airline also has codeshare agreements with about 20 other airlines. Its planes feature both two-cabin (Business Class and Economy Class) and three-cabin (First Class, Business Class and Economy Class) configurations.

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3.0

5,091

Excellent

1,003

Very good

1,287

Average

904

Poor

465

Terrible

1,433

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Ceri T

Norwich, United Kingdom

332 contributions

Horrendous - never again

London - CairoInternational

The airline, Egyptair, was very outdated for both there and back. The food I couldn’t eat as it was spicy chicken or beef. My partner didn’t eat it on the way back as it was unpleasant. We were only offered two drinks on a 5hr flights on the way there. On the journey back we were offered one drink as apparently, they said you had to go to the back of the plane to get a drink if you wanted one. This should have been made aware to passengers. The plane is dirty, there was a sticky sweet of some kind stuck on my seat, so I had to use the inflight emergency card to sit on to protect my clothing. It’s a grubby plane to say the least and the staff aren’t very good with their English and consistently looked miserable if you ever saw them. There was no AC on the outbound flight and the TV didn’t work properly, making a 5hour flight very uncomfortable. On the way back someone had ‘been very poorly’ in one of the toilets and the staff did clean it but not with bleach or sanitiser so I was worried to use it, having already spent a week in on the boat in my cabin poorly. My partner just held it in as he didn’t want to risk it. As a result of no food on the plane outbound I last ate at 12pm on the day of departure, the flight left at 2pm and I didn’t eat until the following day as we didn’t get to our hotel until gone midnight. Let alone have adequate fluids, and after the heat I felt extremely unwell.

Date of travel: November 2024

Legroom

Seat comfort

In-flight Entertainment

Customer service

Value for money

Cleanliness

Check-in and boarding

Food and Beverage

Written 15 January 2025

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Bina S

2 contributions

Not friendly Airlines or the staff.

New York City - CairoInternational

Air hostess are not friendly at all. No smile and rather arrogant. Had to ask two or three times for anything. Air hostess handed us the tablecloth before the meal. Her name is Sara Al sheikh. Food wise she was making it difficult.

Date of travel: January 2025

Written 13 January 2025

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Jayde W

2 contributions

EGYPTAIR is the worst!

Johannesburg - CairoNorth Africa

Egypt Air is absolutely awful. When we got into the airplane we did not receive a blanket or headphones apparently there was not enough for the whole plane, even though we saw blankets stored above us. The plane was very unclean and still had litter/trash in the seats. The staff were very aggressive and rude, no help at all. I am very dissatisfied with this airline.

Date of travel: December 2024

Legroom

Seat comfort

In-flight Entertainment

Customer service

Value for money

Cleanliness

Check-in and boarding

Food and Beverage

Written 12 January 2025

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Journey64911333649

1 contribution

Missing Baggage with Reimbursement

Lagos - JohannesburgAfrica

I arrived my destination without my bag containing my clothes and personal effects, I complained and was told I will get it in 3days but I can shop for clothes worth 100USD.I was told to send my invoice at my convenience, I was ill due to my meds were in the bag. All emails given to me bounced back. Finally I got to them and they said they won't reimburse.

Date of travel: October 2024

Written 10 January 2025

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

F3644HRjanetw

Austin, Texas

2 contributions

THE WORST AIRLINES

New York City - CairoInternational

Egyptair is the WORST airline I have ever flown. Their airlines stewards were very rude. We had a layover from Cairo to go to Ghana. They purposedly did not send our luggage to Ghana. They kept lying about our luggage & when we were going to get it. We went 4 days without our luggage. And they had the audacity to only offer of $100($95.00 American) for toiletries only. No extra money for the clothes and underwear we had to pay for. From speaking with people at the airport, their main office where we went to get money from, even people at the mall and people in Ghana, Egyptair does this all of the time, especially in the month of December. All they do is lie to you the whole time & give you the run around. Instead of being able to enjoy our vacation, we spent half of the time going back & fort to the airport. Egyptair should be shut down!! I can't believe they are still in business for as long they have been getting over on people with bluntly leaving their luggage in Cairo. They knew they were not sending our lugging when we arrived there. People had medication in their luggage. They should be ashamed of themselves. For them to be a spiritual country, you would think they would run business better than what they do and they would have nice people working for them. THE WORST AIRLINES!!!! DO NOT BOOK WITH THEM!!!

Date of travel: December 2024

Written 10 January 2025

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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