We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
See all airlines
airline-logo

Copa Airlines

13,522 reviews
Headquarters: Postal Code 0816-06819, Panama City Panama 06819
Overview
3.513,522 reviews
Travellers' Choice 2020 Winner
Travellers' Choice 2019 Winner
Travellers' Choice 2018 Winner
Legroom
Seat comfort
In-flight entertainment (WiFi, TV, films)
Onboard Experience
Customer service
Value for money
Cleanliness
Check-in and boarding
Food and beverage
Full view
About Copa Airlines

Airline Alliance

Star Alliance
Headquarters: Postal Code 0816-06819, Panama City Panama 06819

Airline Summary

Panama flag carrier Copa Airlines (IATA: CM; ICAO: CMP) is based in Panama City. The airline, which is part of the Star Alliance, offers non-stop flights to about 70 destinations in 30 countries in Central America, North America, South America and the Caribbean. Its fleet of aircraft is configured with two cabins: Business Class and Economy Class. The airline's hub is located at Panama City's Tocumen International Airport (PTY). Focus cities include Bogota's El Dorado International Airport (BOG), Guatemala City's La Aurora International Airport (GUA), San Jose, Costa Rica's Juan Santamaría International Airport (SJO) and Managua's Augusto C. Sandino International Airport (MGA).
Read more
13522Reviews
2001Photos
100Tips

Reviews
We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.

Traveller rating
  • 4,280
  • 4,236
  • 2,173
  • 986
  • 1,849
Route
  • More
Cabin
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
avatar-image
Kaitlyn F wrote a review Yesterday
1 contribution
Austin - Panama City
International
If I could give no stars I would. They delayed our flight which caused us to lose over 24 hours of our planned trip. Between trying to talk to customer service both in the airport and online, they both deferred to the other saying “they don’t have the authority to help us”. Their advice: wait until you get to Panama (6 hours after our original arrival) and try to plan from there (once all possible connections are gone). Probably the worst customer service I’ve experienced. If you can fly with another carrier, please do. Are they cheap… yes. Will you make it to your destination? Perhaps.
Read more
Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
avatar-image
Annie T wrote a review 14 May
3 contributions1 helpful vote
Panama City - Chicago
International
My business class seat on Copa is disgusting. The cabin literally (not figuratively) smells like urine. There is ample leg-room, but that's the *only* amenity on this plane. I can't believe I paid $1,500 for this filthy seat. This is the last time I'll use Copa Airlines. I'm genuinely horrified.
Read more
Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
avatar-image
kakalito wrote a review 14 May
5 contributions1 helpful vote
Bogota - Panama City
Central America
My booking was suddenly canceled. I provided the requested documents. After four different calls and multiple attempts to resolve the issue, it was escalated to someone named Sonia, presumably a customer service supervisor. However, after an hour-long call, they simply hung up the telephone. I am extremely disappointed with the service. I advise against making purchases here
Read more
Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
avatar-image
Adam F wrote a review 10 May
Hilliard, Ohio9 contributions
Panama City - San Francisco
International
Terrible gate transfers along with overbooking and then 1 hour delay for checked bags. Spend the extra money and fly with anyone else.
Read more
Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
avatar-image
Paula H wrote a review 7 May
1 contribution
San Andres Island - Panama City
Central America
Having arrived at the gate to check on my bag I was told my flight reservation was cancelled. I had the boarding pass with my assigned seat and confirmation of my flight on my phone. The money for the flight was also deducted from my bank account. The staff at the desk told me that my flight was cancelled as the airline did not have enough time to authorise my bank request from my bank. I was therefore not let on my flight and had to cancel my ongoing trip. This is just terrible terrible customer service. WOULD NOT RECOMMEND TO ANYONE.
Read more
Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Previous
123456
Album Categories
All photosAll Traveller Photos
avatar-image
avatar-image
avatar-image
avatar-image
avatar-image
PreviousNext
123456
avatar-image
Annie T wrote a tip 14 May
"Avoid Copa Airlines at all costs! Filthy plane and bad customer service."
avatar-image
kakalito wrote a tip 14 May
"Please book with another provider"
avatar-image
Adam F wrote a tip 10 May
"Fly with anyone else "
avatar-image
Scenic721721 wrote a tip Apr 2024
"Check on special needs availability at different airports, as well as carry-on luggage requirements on the connecting flights."
avatar-image
leticia wrote a tip Apr 2024
"There is no way to have a good customer service whit this company "
PreviousNext
123456
Claim this airline page
Airline managers! Register now and reply to member reviews.
Register Copa Airlines

Search flights

ReturnOne-WayMulti-city
Depart
Sun, 02/06
Return
Sun, 09/06
Travellers
1, Economy