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China Southern Airlines


3,075 reviews
Headquarters: 278 Jichang Road, Guangzhou 510405 China 011 86 95539 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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3,075 Reviews from our TripAdvisor Community

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3,075 reviews from our community

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Showing 2,231: English reviews
Level 4 Contributor
35 reviews
7 helpful votes
Reviewed yesterday
NEW

Afternoon flight arrives in Jakarta around 8. A few things to Beware, 1. CZ tries force you use an automated check in system on arrival. It's very confusing and has a lot of (still) glitches, esp. With scanner, so try to avoid. 2. Don't sit in back of plane near toilet! Beware of seats 50 or higher. 3. That flight...

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Southeast Asia Economy Guangzhou - Jakarta

Helpful?
Thank P9287VAwilliamh
New York City, New York
1 review
Reviewed yesterday
NEW

The service was good. The flight was so long they only serve us only three times with no snacks. The food was also awful, There was no variety to the food selection. When asked for a bottle water, I was given a cup of water. There is no legroom or armrest for such a long flight. The seat was not...

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International Economy New York City - Bangkok

Helpful?
Thank mcpherson876
Evanston, Illinois
Level 3 Contributor
21 reviews
1 helpful vote
Reviewed 2 days ago
NEW

My flight was for 7:40 am departure so I arrived at 5:40 and stand in line until the check-in counter opened at 6 am. The check-in agent’s English is really good and I have no problem breezing through luggage check in and w/o speaking any Chinese. Security is also quite efficient with many open lines. The plane is a Boeing...

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Domestic Economy Wuhan - Beijing

Helpful?
1 Thank PhuVanTu
Adelaide, Australia
Level 4 Contributor
26 reviews
Reviewed 2 days ago
NEW

I flew with China Southern because I couldn't get a flight due to peak season. The flight overall was good with friendly staff, very clean restrooms, regular drink services and quick boarding on the plane. I was disappointed that the in-flight entertainment screen didn't work and on a long haul flight it can get really boring. I noticed other people...

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International Economy Adelaide - New York City

Helpful?
Thank teahanX
1 review
Reviewed 2 days ago
NEW

Overall: I had major problems with this airline that resulted in me having a $3000 charge on my credit card for a month and missing an intercontinental flight home. This was without a doubt the worst airline experience I've ever had. China Southern has a few redeeming qualities (see below) but overall the airline caused me a massive amount of...

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International Economy Detroit - Kota Kinabalu

Helpful?
Thank Teresa P
Ipswich, Australia
Level 5 Contributor
67 reviews
20 helpful votes
Reviewed 2 days ago
NEW

Checkin at Brissie International was easy / normal, the flight left 30 mins late, but no problem as the second leg (from Guangzhou) was also China Southern, and there was plenty of time for the transfer. Leg room was okay, seat seemed a little narrower, entertainment system was consistent with other international carriers. The food was so-so, and NO beer?!?...

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International Economy Brisbane - Shanghai

Helpful?
Thank Graham R
Level 1 Contributor
3 reviews
1 helpful vote
Reviewed 2 days ago
NEW
via mobile

We were initially dubious about flying China Southern however our concerns were unfounded. The service was good, plenty of food and drinks and toilets cleaned regularly. The plane left on schedule and arrived early. No complaints at all.

International Economy Auckland - Phuket
Helpful?
Thank Corinne G
Gympie, Australia
Level 5 Contributor
72 reviews
24 helpful votes
Reviewed 3 days ago
NEW

This was our experience.. Our flight from Brisbane to Guangzhou was good and we were pleasantly surprised. However, after spending a nightt there we went back to the airport to catch next flight. Whilst waiting my wife felt unwell so we went for cup of tea and a sit. This airport is very new and big and we didn't hear...

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International Economy Coolangatta - Chiang Mai

Helpful?
1 Thank Stormyallen
Melbourne
Level 5 Contributor
62 reviews
29 helpful votes
Reviewed 3 days ago
NEW

I have flown many times with CZ and they were in the past very unfriendly, not used to any Western habits like Cold Beer and butter with bread, but they have improved substantially. The crew are much more friendly, smiling and affable now. In addition the wine and beer are cold and butter is served. Food in Economy Class is...

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International Economy Melbourne - Guangzhou

Helpful?
Thank Bhati
Auckland, New Zealand
Level 4 Contributor
40 reviews
32 helpful votes
Reviewed 3 days ago
NEW
via mobile

I flew for business in July 2018. Their business class in the A330-200 is sooooo much behind orher airlines. Freezing temperatures of the AC, I ended up with a cold afterwards. Crew can barely speak english, including the pilots as we heard nothing from them during both flights. Food was plain and little, only 2 meals for the entire 13h...

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International Business Class Auckland - Guangzhou

Helpful?
Thank PolakMaly
See travel tips for airlines
“Check in lines move pretty fast coming and going with this airline, their efficient.”
P9287VAwilliamh, 17 Jul 2018 | Read review
“If possible, pack light and keep your luggage with you.”
PhuVanTu, 16 Jul 2018 | Read review
“Book from China”
teresapW6332HX, 16 Jul 2018 | Read review
“Book an aisle seat and pay an extra amount of money for leg room.”
Bhati, 15 Jul 2018 | Read review
“Yes by fyling with others”
peterlK2578NR, 13 Jul 2018 | Read review
Show next 5 travel tips 5 of 10
About China Southern Airlines
The world's sixth-largest passenger carrier, China Southern Airlines (CZ) operates non-stop flights to more than 190 destinations in China, across Asia, and to Europe, Oceania and North America. In total, the airline flies to 35 countries. A member of the SkyTeam alliance, the airline's primary hub is Guangzhou Baiyun International Airport (CAN). Secondary hubs are located at Chongqing Jiangbei International Airport (CKG), Beijing Capital International Airport (PEK) and Ürümqi Diwopu International Airport (URC). China Southern's fleet of aircraft includes a variety of configurations, including First Class, Business Class, Premium Economy Class and Economy Class.
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