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China Southern Airlines


3,813 reviews
Headquarters: 278 Jichang Road, Guangzhou 510405 China +86-95539 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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3,813 Reviews from our TripAdvisor Community

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3,813 reviews from our community

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Showing 2,817: English reviews
New York City, New York
Level 1 Contributor
3 reviews
2 helpful votes
Reviewed yesterday
NEW

The service was very good and the flight crew were very nice. The food was also very good, especially any of the noodle dishes. The seats were comfortable and the crew kept the bathrooms clean which is always appreciated on a long flight.

Date of travel: December 2018
International Business Class New York City - Penang
Helpful?
Thank AHerens
Portland, Oregon
Level 5 Contributor
45 reviews
39 helpful votes
Reviewed yesterday
NEW

Oregon to Sri Lanka is an incredibly long flight on any airline - average flight time of 34-38 hours. Having spent that much time on China Southern I feel pretty confident in my ability to provide a fair review. The Good: the price of tickets was several hundred dollars less than the next option. Also we are able to get...

Date of travel: December 2018
More 
International Economy Portland - Colombo

Helpful?
1 Thank sarah c
Saint Paul, Minnesota
Level 4 Contributor
35 reviews
13 helpful votes
Reviewed yesterday
NEW

The flight from Guangzhou to New York was just over 14 hours. Before the flight I was able to spend time in the airline lounge, which was pleasant. This flight leaves at 1:30am so I was at the airport during a quiet time. Due to the overnight departure of the flight, the first meal was served seven hours into the...

Date of travel: January 2019
More 
International Business Class Guangzhou - New York City

Helpful?
Thank 919MichaelD
Jakarta, Indonesia
Level 1 Contributor
4 reviews
Reviewed 2 days ago
NEW

The staffs are nice, they help me much on flight, the food is nice, but the seat is not as wide as i thought but still okay for 5 hours flight.

Date of travel: January 2019
North Asia Economy Jakarta - Guangzhou
Helpful?
Thank viviazwar
Seoul, South Korea
Level 5 Contributor
36 reviews
40 helpful votes
Reviewed 2 days ago
NEW

My wife found super cheap tickets (₩440,000) for us to get to Europe. Here's the catch, got to do a layover in Beijing. A long layover. I'm cool with that because we get to leave the airport and explore Beijing. My expectations were really high and came out disappointed. Let's start with the cons. CONS: No one could speak English,...

Date of travel: December 2018
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International Economy Seoul - Amsterdam

Helpful?
Thank the_ramen_king
Melbourne, Australia
Level 2 Contributor
10 reviews
5 helpful votes
Reviewed 2 days ago
NEW

Bought a return economy ticket for my daughter to travel to Berlin from Melbourne - as a frequent flyer on numerous airlines her comment was that it was the worst experience of her travelling life (rude cabin and check in staff, appalling food, uncomfortable seats). Deciding to stay longer in Berlin we put her return on hold until she worked...

Date of travel: September 2018
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International Economy Melbourne - Berlin

Helpful?
Thank Fern B
Lausanne, Switzerland
Level 3 Contributor
15 reviews
1 helpful vote
Reviewed 2 days ago
NEW
via mobile

I arrive to China (in transit ) after asking or believing I could get a 72 hours visa (that’s the reason why I picked up this flight) and Migration deny my entry ! When I asked to customer service they were not helpful and they just said it was not the decision of migration and let me wait at the...

Date of travel: January 2019
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International Economy Los Angeles - Colombo

Helpful?
Thank BarbaraLizeth
Level 5 Contributor
74 reviews
11 helpful votes
Reviewed 2 days ago
NEW

The leg room, seating space, entertainment system, in flight is all fine. Just avoid getting to their customer service team. I think they don't want to or are not interested in listening to your side of truth. They will make you feel that they know it all and you have got on a plane for the very first time.

Date of travel: January 2019
International Economy New Delhi - Melbourne
Helpful?
Thank Rohit M
Moscow, Russia
Level 3 Contributor
22 reviews
2 helpful votes
Reviewed 2 days ago
NEW

More or less enough space between chairs, variaty of food (in case you ve booked it previously), pleasant personnel, free water and other drinks like beer and vine. Overall good impression.

Date of travel: January 2019
International Economy Guangzhou - Moscow
Helpful?
Thank _F2356PG
Kent, United Kingdom
Level 6 Contributor
149 reviews
31 helpful votes
Reviewed 2 days ago
NEW

Once again, this flight was organised by my tour operator. My overall impression was the flight and its associated activities at both ends - of the flight - were smooth and efficient

Date of travel: November 2018
Domestic Economy Guilin - Xi'an
Helpful?
Thank EarlRay60
See travel tips for airlines
“Bring your own food and check out my review for layover accomodations”
sarahzena, 17 Jan 2019 | Read review
“need to upgrade the plane who can have a wide seat and monitor in each seat”
viviazwar, 16 Jan 2019 | Read review
“Not Recommended”
the_ramen_king, 16 Jan 2019 | Read review
“Don't change your trip”
FernB452, 16 Jan 2019 | Read review
“Avoid shorter transit flights and don't bother the staff at customer service since they are not there for you”
rohitm717, 16 Jan 2019 | Read review
Show next 5 travel tips 5 of 10
About China Southern Airlines
The world's sixth-largest passenger carrier, China Southern Airlines (CZ) operates non-stop flights to more than 190 destinations in China, across Asia, and to Europe, Oceania and North America. In total, the airline flies to 35 countries. A member of the SkyTeam alliance, the airline's primary hub is Guangzhou Baiyun International Airport (CAN). Secondary hubs are located at Chongqing Jiangbei International Airport (CKG), Beijing Capital International Airport (PEK) and Ürümqi Diwopu International Airport (URC). China Southern's fleet of aircraft includes a variety of configurations, including First Class, Business Class, Premium Economy Class and Economy Class.
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