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China Eastern Airlines


2,961 reviews
Headquarters: 2nd Floor Citibank Tower No. 33 Shanghai Huayuanshiqiao Road, Shanghai 201202 China 011 86 95530 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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2,961 Reviews from our TripAdvisor Community

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2,961 reviews from our community

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Showing 1,814: English reviews
1 review
Reviewed today
NEW

There was biased and poor quality of service by onboard crew. I think this poor service quality was because it was India bound flight and may be in few other sectors. I am sure such biased and poor service is not given in flights to Western Europe, N.America, Australia etc. Never flying China Eastern again mainly for this reason. Airline,...

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Asia Economy Shanghai - New Delhi

Helpful?
Thank Chirag S
Krakow, Poland
2 reviews
1 helpful vote
Reviewed yesterday
NEW
via mobile

I had a really bad experience with China eastern. So many delays, unpleasant crew, they never smile,they barley can speak English so communication is so poor. And at the end they have lost my baggage.

International Economy Paris - Sydney
Helpful?
1 Thank Wioleta B
Level 3 Contributor
12 reviews
3 helpful votes
Reviewed yesterday
NEW
via mobile

The service was good and fast-4stars. The seats were nice and big-5 stars The food was ok-3 stars I would recommend going here if you don't care for the food and care more about the seats and service.

International Business Class Los Angeles - Shanghai
Helpful?
Thank 24lejt
New York
Level 3 Contributor
17 reviews
6 helpful votes
Reviewed yesterday
NEW

Got really good price for our party of 5 but: -they changed our layover at Shanghai 3 times -I am not picky, but the food was terrible tasting and in my opinion, poorly labeled, I mean, when they say "egg roll" and serve you an omelet instead, ?!?! they need better consultants, ya think? -half the staff rarely smiled almost...

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International Economy New York City - Manila

Helpful?
1 Thank MindysMommy
Hong Kong, China
Level 6 Contributor
214 reviews
63 helpful votes
Reviewed yesterday
NEW

Comfortable and roomy flight. Chinese Airline standards are fast approaching "overseas" lines like Cathay, EVA, and JAL. The plane was clean; there was good storage; wide assortment of entertainment; and full control reclining chairs that go almost flat. The China Eastern Lounge is humungous---so large in fact, that an expedition to the bathrooms at the end of the lounge feels...

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Asia Business Class Shanghai - Hong Kong

Helpful?
Thank James W
Shanghai, China
Level 1 Contributor
3 reviews
Reviewed 2 days ago
NEW

The 330 of China Eastern is quite old. The seat is not that comfortable. Cousin is sinked. Service is good, I even left my very good headphone in the plane and get it back 3 days later when I take MU512 back to Shanghai. The crew in the plane are very good. Food is so so, this can not compared...

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North Asia Business Class Shanghai - Seoul

Helpful?
Thank Worldtravel-Derek
Signal Hill, California
Level 3 Contributor
22 reviews
9 helpful votes
Reviewed 2 days ago
NEW

Poor service and the restroom is not stock/clean. Hardly seeing flight attendants provide refreshment drinks throughout the flight. The tray is not clean. However, the airline does offer a competitive price compare to others airlines, in which I think the price is not worth to compensate the services and flight experience.

International Economy Los Angeles - Shanghai
Helpful?
1 Thank Ken869
Level 3 Contributor
13 reviews
6 helpful votes
Reviewed 2 days ago
NEW

I had booked an economy class ticket for this 11 hour flight because business conditions are very unprofitable and that is all I can afford at this point of time. However, sitting in Economy in the A330 aircraft I could see something which one cannot see from business class. So I wrote out a suggestion for the Captain. First Officer...

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International Economy Sydney - Hangzhou

Helpful?
Thank bapinag
Level 2 Contributor
6 reviews
3 helpful votes
Reviewed 3 days ago
NEW
via mobile

Economy seats are like sitting on planks of wood. Would never travel 11 hours on this airline again. They may be cheap but unless traveling business only good for short flights. Food was terrible you need to bring your own. Cabin staff were very friendly.

International Economy Melbourne - Shanghai
Helpful?
1 Thank Caroline K
Kennewick, Washington
Level 5 Contributor
95 reviews
21 helpful votes
Reviewed 3 days ago
NEW

Much better than expected and the legroom was better than most, a pleasant surprise. The terminal was hugs as expected and many people but not too bad.

North Asia Economy Cebu Island - Shanghai
Helpful?
Thank Steve M
See travel tips for airlines
“be patient, book way ahead of time and expect changes to your itinerary, eat ahead or carry snacks”
MindysMommy, 19 Jul 2018 | Read review
“Skip the line if you don't have check in luggage. The front counter is the least pleasant part of the flight because of the long lines.”
G3169EFjamesw, 19 Jul 2018 | Read review
“bring your own food”
fmark1956, 16 Jul 2018 | Read review
“Pack light and keep your luggage with you.”
PhuVanTu, 16 Jul 2018 | Read review
“Travel business class, if you want some perks”
drflydad, 13 Jul 2018 | Read review
Show next 5 travel tips 5 of 10
About China Eastern Airlines
Based at Shanghai Hongqiao International Airport (SHA), China Eastern Airlines (MU) offers regional, domestic and international flights to more than 200 destinations across Asia, Europe, Oceania, Africa and North America. The airline, which is a member of the SkyTeam alliance, is the second largest passenger airline in China. The airline's fleet includes all-Economy Class aircraft, two-cabin aircraft (Business Class and Economy Class) and three-cabin aircraft (First Class, Business Class and Economy Class). China Eastern also has hubs at Shanghai Pudong International Airport (PVG), Xi'an Xianyang International Airport (XIY) and Kunming Changshui International Airport (KMG).
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