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China Eastern Airlines


3,249 reviews
Headquarters: 2nd Floor Citibank Tower No. 33 Shanghai Huayuanshiqiao Road, Shanghai 201202 China 011 86 95530 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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3,249 Reviews from our TripAdvisor Community

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3,249 reviews from our community

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Showing 2,004: English reviews
Level 2 Contributor
5 reviews
Reviewed yesterday
NEW

The food is like vomit. The entertainment choices are very limited. The staff is rude and careless. They allow passengers to smoke onboard. IT IS DISGUSTING.

International Economy Shanghai - Honolulu
Helpful?
Thank J Porter D
Level 3 Contributor
10 reviews
1 helpful vote
Reviewed yesterday
NEW

Basic Airline, No nonsense - dont expect perks and you will love the airline. I am a 6 footer person with a heavy built with a mid budget and im happy with this airline - we flew from Delhi to Vancouver and back - the only problem we faced was from the Shanghai to Delhi sector- very pathetic treatment in...

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International Economy New Delhi - Vancouver

Helpful?
Thank Gurpreet B
Los Angeles, California
Level 2 Contributor
4 reviews
Reviewed 2 days ago
NEW
via mobile

Hi, the reviews are either amazing or horrible. My wife and I had an amazing flight. Los Angeles to Shanghai to Bali and back in Business class. We had lie flat seats similar to a Delta or United flight. There were enough movies to keep us entertained. The food was good. The flight LAX to Shanghai, the bathroom was huge...

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International Business Class Los Angeles - Denpasar

Helpful?
Thank David H
Edmonton, Canada
Level 4 Contributor
43 reviews
12 helpful votes
Reviewed 2 days ago
NEW
via mobile

This a very, very long story and I can't begin to place all that happened here, but I'll summarize the best I can. I found what I thought to be a great fare going to Hanoi, touring the country and flying back from Saigon (Ho Chi Minh City). A few weeks after booking I get an email that my departure...

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International Economy Edmonton - Hanoi

Helpful?
Thank JayDingler
Birmingham, United Kingdom
Level 3 Contributor
20 reviews
3 helpful votes
Reviewed 2 days ago
NEW

This was our first flight on China Eastern - return business class to Shanghai. It will probably be the last. The actual cabin is not too bad - bed flattens down well, but the small area feels very cramped. Food is nothing special - glumpy and tasteless on the way there and not much better on the way home. Drinks...

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International Business Class Paris - Shanghai

Helpful?
Thank 235elaine
Iowa
Level 6 Contributor
153 reviews
36 helpful votes
Reviewed 2 days ago
NEW
via mobile

Or flights were on time out of Chicago. It is a long flight to Shanghai, the cabin was warm, but we were in the Sun the entire flight. With connection to Guangzhou. The food was good, chinese cuisine, the service was good. The bathrooms were very clean.

International Economy Chicago - Guangzhou
Helpful?
Thank IrishFoodluvr
Toronto, Canada
Level 3 Contributor
22 reviews
27 helpful votes
Reviewed 3 days ago
NEW

If you are flying a more than 10-hour long haul, the business class of China Eastern Airlines provides you a comfortable and enjoyable journey. Starting right from the moment of checking in to waiting in the premier lounge to sitting down at your seat, there is no hassle and stress free. The food on the flight is excellent and the...

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International Business Class Toronto - Shanghai

Helpful?
Thank Waihang L
Level 3 Contributor
13 reviews
5 helpful votes
Reviewed 3 days ago
NEW

Tickets are comparatively cheaper if you book in advance. Even last minute deals are way cheaper than that offered by other airlines flying same destination. Although it is a full service airline, I would like to brand it as a low cost no frill airline. Baggage allowance is low (20 kg/person/sector) and snacks served on board are pretty basic. No...

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Asia Economy Guangzhou - Kolkata (Calcutta)

Helpful?
Thank RoyGaurab
Level 6 Contributor
94 reviews
10 helpful votes
Reviewed 3 days ago
NEW

this company is very good, nice lounge at Shanghai, easy cheek-in even if we were in China, all staff speaks English fluently. Aircraft clean, good good (dumpling !!!).

North Asia Business Class Shanghai - Tokyo
Helpful?
Thank Mario Luigi P
new delhi
Level 3 Contributor
15 reviews
5 helpful votes
Reviewed 4 days ago
NEW

Booked my tickets 3 months prior to my travel and got a good value for my money. I was not able to do a web checkin for onward journey during both the trips as flight website wouldnt allow. Both forward and return journey flights were on Time. In flight Meal was pleasant. Do remember to book Veg Meals in case...

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International Economy New Delhi - San Francisco

Helpful?
Thank Sumit S
See travel tips for airlines
“Bring an oxygen mask.”
jporterd, 22 Sep 2018 | Read review
“Dont take them,leave them at home.”
M3292WYpauld, 19 Sep 2018 | Read review
“Honestly, i've traveled the world and this is the worst airline ever!”
layn2016, 19 Sep 2018 | Read review
“Take a sleeping tablet”
21johnsmith21, 18 Sep 2018 | Read review
“Noise cancelling headphones.”
krarnold84, 18 Sep 2018 | Read review
Show next 5 travel tips 5 of 10
About China Eastern Airlines
Based at Shanghai Hongqiao International Airport (SHA), China Eastern Airlines (MU) offers regional, domestic and international flights to more than 200 destinations across Asia, Europe, Oceania, Africa and North America. The airline, which is a member of the SkyTeam alliance, is the second largest passenger airline in China. The airline's fleet includes all-Economy Class aircraft, two-cabin aircraft (Business Class and Economy Class) and three-cabin aircraft (First Class, Business Class and Economy Class). China Eastern also has hubs at Shanghai Pudong International Airport (PVG), Xi'an Xianyang International Airport (XIY) and Kunming Changshui International Airport (KMG).
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