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Cebu Pacific Air


2,420 reviews
Headquarters: Domestic Road Barangay 191 Zone 20, Pasay, Luzon 01301 Philippines 011 63 2 702 0888 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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2,420 Reviews from our TripAdvisor Community

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2,420 reviews from our community

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Showing 1,975: English reviews
1 review
Reviewed yesterday
NEW

Pathetic service they rebooked my flight 4 times and even tried sending me to a destination that had nothing to do with the booked hotel locations. They would not compensate an additional 10 hours of fly time nor would they even give a meal voucher. I highly do not recommend they almost ruined my trip and I lost 1 day...

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Domestic Economy Cebu Island - Panay Island

Helpful?
Thank Mohamed D
Sydney
Level 3 Contributor
3 reviews
Reviewed yesterday
NEW

That was the first time my wife and i flew Cebu Pacific. $500 for a return trip from Sydney to Manila in early October was too good to resist. The flight from Sydney went smoothly. The crew was very friendly and polite. We book our meals and they served them promptly. On the return trip from Manila to Sydney, I...

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International Economy Sydney - Manila

Helpful?
Thank Andrew A
Peterborough, United Kingdom
Level 6 Contributor
1,143 reviews
691 helpful votes
Reviewed 2 days ago
NEW

I am sat at NAIA as I write this review waiting for the 5J581 flight to Cebu that was due to depart, but is delayed! There has been no announcements made to advise of delays, and I have asked 3 different staff members for an update, each staff member has given different reasons and excuses and even different expected departure...

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Domestic Economy Manila - Cebu Island

Helpful?
Thank saf7670
Level 2 Contributor
8 reviews
8 helpful votes
Reviewed 2 days ago
NEW

This is there answer to their website "Oh Snap! Something went wrong." I get this message to often and it is crap. Need to phone them again just to buy a seat!

International Economy Sydney - Manila
Helpful?
Thank Mark W
Level 2 Contributor
8 reviews
8 helpful votes
Reviewed 2 days ago
NEW

Flight 5J40 SYD to MNL return. This has happened to me before when paying with VISA CARD. You fill in all your details credit card and you hit he Pay/Submit button and it goes to a page that said some thing like "OH some thing went wrong" or "Link broken" etc. And leaves you hanging there on the sever.NOT KNOWING...

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International Economy Sydney - Manila

Helpful?
Thank Mark W
Level 2 Contributor
8 reviews
8 helpful votes
Reviewed 2 days ago
NEW

Flight 5J40 SYD to MNL Well this is not the first time this has happened. Pre ordering meals. Its an 8 hr flight and i always order 2 meals, like lunch and dinner. But they never seem to bring the 2nd meal. and By the time you ask them, they say sorry the kitchen is closed!! I have even logged...

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International Economy Sydney - Manila

Helpful?
Thank Mark W
2 reviews
Reviewed 2 days ago
NEW
via mobile

They change your flights and make you pay more to get back a similar flight. Unethical. They also change flights at their own fancy until your flights dont connect. They left me on the phone for hours trying to seek approval......

Southeast Asia Economy Iloilo City - Singapore
Helpful?
Thank Matthias O
Paranaque, Philippines
Level 5 Contributor
53 reviews
26 helpful votes
Reviewed 3 days ago
NEW

we always use cebu pacific for our flight to HK its cheap and it gets us there safely, we did experience some delays but its mostly because of the congested airport in manila and not because of the airline terminal 3 is still better than terminal 1 so i guess that is a plus point. the only negative i can...

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Asia Economy Manila - Hong Kong

Helpful?
Thank anniversaryjan20
San Jose de Buenavista, Philippines
Level 1 Contributor
3 reviews
1 helpful vote
Reviewed 4 days ago
NEW

In my several flight experiences with Cebu Pacific, this is the best space that I randomly chosen...Solo Chair. Exit Area... excellent leg room and spacious ... you can extend your tired feet forward and move this side by side, however, just make sure not to block whenever the beautiful flight attendant wanted to sit down on her assigned chair or...

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Domestic Economy Manila - Iloilo City

Helpful?
Thank edeengineers
1 review
Reviewed 4 days ago
NEW
via mobile

Hmmmm! What will i say, this plane is so good. Haha! Like the motto of sogo, so clean so good. Hell yeah! I went to Virginia today and got my Flight Review logged in. Did the flying portion in an Allegro, my first time flying this Czech designed, American built airplane. I really liked the way it handled.

North Asia Economy Manila - Osaka
Helpful?
Thank Chard V
See travel tips for airlines
“Do ask questions if you have any. The crew is so professional.”
F8397ZQandrewa, 22 Oct 2018 | Read review
“look at other upmarket carriers same price but better service and free Add ons”
markwX2970SI, 21 Oct 2018 | Read review
“Check out other airlines that Fly to Manila as you can get similar price with more benefits”
markwX2970SI, 21 Oct 2018 | Read review
“Choose chairs in the exit rows”
edeengineers, 19 Oct 2018 | Read review
“Do online Check In it help a lot”
tessscruz, 16 Oct 2018 | Read review
Show next 5 travel tips 5 of 10
About Cebu Pacific Air
Cebu Pacific (5J) is a low-cost carrier based in the Philippines. Headquartered in Manila, the airline has hubs at Ninoy Aquino International Airport (MNL), Mactan-Cebu International Airport (CEB), Clark International Airport (CRK), Kalibo International Airport (KLO), Francisco Bangoy International Airport (DVO) and Iloilo International Airport (ILO). Cebu Pacific flies to 34 domestic destinations and 30 international destinations in 19 countries in Asia, Australia, the Middle East and USA. Its fleet of 57 aircraft includes Airbus and ATR planes configured with all-Economy Class seating.

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