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Cebu Pacific Air


2,278 reviews
Headquarters: Domestic Road Barangay 191 Zone 20, Pasay, Luzon 01301 Philippines 011 63 2 702 0888 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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2,278 Reviews from our TripAdvisor Community

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2,278 reviews from our community

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Showing 1,857: English reviews
Level 2 Contributor
8 reviews
6 helpful votes
Reviewed 2 days ago
NEW
via mobile

Got cheap flights to HK every year and CebPac has always been my option for my trips. Delays happen in every airline but my trip usually just get delayed in about 30 mins max. Beef tapa is the best in-flight meal I tried in their menu.

Asia Economy Angeles City - Hong Kong
Helpful?
Thank flatheels
Level 5 Contributor
46 reviews
19 helpful votes
Reviewed 5 days ago
NEW
via mobile

Both flights arrived earlier than the ETA. Also added extra baggage and light snack. Lines at the check in is not as bad as the other flights. I thought they discontinued the inflight games but we had them on the return flight.

North Asia Economy Manila - Taipei
Helpful?
1 Thank nanami26
Lokeren, Belgium
Level 6 Contributor
222 reviews
284 helpful votes
Reviewed 6 days ago
NEW

flight 5J930, 06 July, seat 40C Got back injury this year. They picked me up and put me in a wheelchair. Also given a special seat, without extra payment. Took good care of me, giving me papers to get help on arrival. Normal flight, expensive beer on board.

Southeast Asia Economy Bangkok - Manila
Helpful?
Thank 2jerome
Level 2 Contributor
6 reviews
1 helpful vote
Reviewed 1 week ago via mobile

The service is getting better and better compare to my previous flights with them . And I like the phone app very convenient no more long queue to check in and u can do it on your phone 7 days before your flight and I love all the promo sale very affordable all year round. Can’t wait for my next...

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Southeast Asia Economy Legazpi - Singapore

Helpful?
Thank Brenda S
Davao City, Davao City, Philippines
Level 2 Contributor
8 reviews
5 helpful votes
Reviewed 1 week ago

This airline offers a great promo fare. They are the cheapest compare to other airlines. Plus you get to travel together with your own kababayans and experience the comfort.

Southeast Asia Economy Manila - Singapore
Helpful?
Thank Primerose13
Dubai, United Arab Emirates
Level 4 Contributor
32 reviews
25 helpful votes
Reviewed 1 week ago via mobile

It IS a budget airline, but that is because all the extras are charged separately. So, you pay extra for food, on flight entertainment, etc. But the basic you get. The attendants are kind, the plane is clean, the chair was a bit hard specially for a 9 hour flight. However, being a budget flight it is totally worth it....

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International Economy Dubai - Manila

Helpful?
1 Thank crismea
Level 4 Contributor
34 reviews
15 helpful votes
Reviewed 1 week ago via mobile

The flight was cheap and no extra charges for luggage. However, we had a connecting flight through Cebu with less than two hours to spare. The flight we were on informed those flying onward to use transfer desk instead of going through customs. Well I would advise against. Too much waiting for a clerk to help us and than for...

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Asia Economy Manila - Hong Kong

Helpful?
1 Thank Angela L
Level 5 Contributor
65 reviews
11 helpful votes
Reviewed 1 week ago via mobile

On our flight back we had to use a stairway to get on board the plane. I wish that they would inform this their website as we buy tickets. It would be hard for the elderly and PWD to board. It was food that my parents did not come with us to HKG. Their flight attendants were good though.

Southeast Asia Economy Hong Kong - Manila
Helpful?
1 Thank Manuel Ramon M
Hersonissos-Crete
Level 4 Contributor
30 reviews
4 helpful votes
Reviewed 1 week ago via mobile

With Cebu you can fly almost in all Asian cities with very good prices. Manila to Busuanca is extremely overpriced route and always very full. Avoid the last flight from Manila as many times is canceled due to Busuanca airport what doesnt have conditions for flights after sunset..!

Domestic Economy Manila - Busuanga Island
Helpful?
1 Thank SCUBAKRETA
Honolulu, Hawaii
Level 4 Contributor
25 reviews
12 helpful votes
Reviewed 1 week ago

I will start off by saying one good thing about this carrier...they are cheap. That said, I am from the USA where I am used to be nickel and dimed by airlines for everything from in-flight food to baggage check-in fees. It's just how life is...what I was not prepared for was to be sent across the terminal in Bangkok...

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Southeast Asia Economy Bangkok - Manila

Helpful?
1 Thank Kekai_Cone
See travel tips for airlines
“It pays to use the online check in to avoid the line and use the bag drop”
Primerose13, 7 Aug 2018 | Read review
“If you have a check in bag...pay for it online and save yourself the hassle”
Kekai_Cone, 2 Aug 2018 | Read review
“book early”
southshorec2017, 30 Jul 2018 | Read review
“Remember to Check in online to save standing in line.”
Kristjan_Iceman, 30 Jul 2018 | Read review
“Don't do it!”
minm579, 23 Jul 2018 | Read review
Show next 5 travel tips 5 of 10
About Cebu Pacific Air
Cebu Pacific (5J) is a low-cost carrier based in the Philippines. Headquartered in Manila, the airline has hubs at Ninoy Aquino International Airport (MNL), Mactan-Cebu International Airport (CEB), Clark International Airport (CRK), Kalibo International Airport (KLO), Francisco Bangoy International Airport (DVO) and Iloilo International Airport (ILO). Cebu Pacific flies to 34 domestic destinations and 30 international destinations in 19 countries in Asia, Australia, the Middle East and USA. Its fleet of 57 aircraft includes Airbus and ATR planes configured with all-Economy Class seating.

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