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Cape Air

384 reviews
Headquarters: 660 Barnstable Road, Hyannis, MA 02601
Overview
3.0384 reviews
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About Cape Air
Headquarters: 660 Barnstable Road, Hyannis, MA 02601

Airline Summary

Massachusetts-based Cape Air (9K) operates regional flights in the Northeastern United States, Midwest, Montana, the Caribbean and Micronesia. The airline's hubs include Barnstable Municipal Airport (HYA), Luis Muñoz Marín International Airport (SJU), Boston Logan International Airport (BOS), Lambert-St. Louis International Airport (STL), Billings Logan International Airport (BIL) and Nantucket Memorial Airport (ACK). Flights between Nantucket and Barnstable Airports operate under the Nantucket Airlines brand. Flights in Micronesia, where the airline has a hub at Antonio B. Won Pat International Airport (GUM), operate under the United Express Brand. The airline has 89 planes and flies to a total of 36 destinations.
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384Reviews
111Photos
100Tips

Reviews
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clubred88 wrote a review Mar 2024
Sydney3 contributions1 helpful vote
Culebra - San Juan
Domestic
We were heading to airport when we got an email from Cape Air saying our flight was cancelled (no explanation). Called the number for their office in the email… office wasn’t open. So we went to the airport to figure it out since we had to make a connecting flight. No employee showed up to the Cape Air desk for another 4+ hours. Finally, 90 minutes after we were supposed to leave, we got someone on the phone. My wife was nice and pleasant. They were rude and not helpful. If they had bothered to notify us earlier, or answered the phone when they canceled the flight, we could have found an alternative and made our connecting flight. But we missed our connection, and had to pay for a hotel in connecting city, and new flights home... about another $1000, with no reason give. Maybe the pilot didn’t feel like flying? Maybe they didn’t have enough passengers? Who knows? DEFINITELY NOT WORTH IT. UPDATE: We were later told that the morning pilot didn’t bother to show up. UPDATE: We asked for a refund but they refused.
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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160denise wrote a review Mar 2024
Brooklyn, New York2 contributions1 helpful vote
Boston - Bar Harbor
Domestic
Just don't. Delayed, no announcement--had to use flightaware Delayed again, same. And again, same. I'm standing by the board that says the 2 hour delyed flight was supposed to have left 20 minutes ago. Hasn't left. No idea when it will.
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Amy K wrote a review Feb 2024
1 contribution
Portland - Minneapolis
Domestic
Unreliable and the customer service is terrible. My flight was cancelled an hour before departure and the trip ended up costing hundreds of dollars more. All I received was a disingenuous “sorry.” This was my first and last experience with Cape Air.
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Culture33449711004 wrote a review Feb 2024
1 contribution
Havre - Billings
Domestic
Very disappointed usually I have a great flight everything goes well however we never got the plane off the ground the business opportunity that I had is no longer available because Havre does not have a backup plane extremely disappointed
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Jennifer S wrote a review Feb 2024
New Hampshire28 contributions5 helpful votes
+1
Isla de Vieques - San Juan
Domestic
We had an excellent experience flying from the smallest airport I've ever seen in Vieques back to San Juan at the end of our vacation week in Puerto Rico. We had taken the ferry to VQS from Ceiba, but thought it would be a fun experience to fly on a small plane for the return. The airport lobby was small but pleasant, with a tourist video playing on loop which allowed us to enjoy reliving all the fun things we did while on the island. All the staff was pleasant and helpful, checking in and weighing our bags and asking our weight in order to balance the plane. I was nervous about not getting there early enough like at a regular airport, but everyone assured us we didn't have to arrive with much time in advance which was true. We boarded right on time, just walking right out to the plane. The flight ended up being as much fun as some of the other amazing activities we did all week! We had never been such a small plane (10 seat Cessna) and were seated directly behind the pilot - and I mean, inches apart. There was no copilot and my husband joked that he could offer his help since he was practically in the seat anyway. The pilot had a great sense of humor and made the passengers comfortable for the 24 minute flight which was so much smoother than our commercial flight back to Boston! Being right up front I had a great view of coming in for landing in San Juan. Upon landing we were shuttled over the the gate and felt like VIPs. I would highly recommend Cape Air and would love to do it again!
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Date of travel: January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Watch the pilot flying the plane for the entire flight
1 Helpful vote
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clubred88 wrote a tip Mar 2024
"Best advice is to avoid if at all possible. We would have been better off taking a ferry and cab, really!"
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Culture33449711004 wrote a tip Feb 2024
"Never left the airport and no backup plane for 2hrs away lost a big opportunity "
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David O wrote a tip Nov 2023
"It is great for what it costs. If you want a better experience try chartering private ( I also highly recommend this ). Good luck!"
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Eva R wrote a tip Aug 2023
"Avoid cape air "
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Rachel B wrote a tip Jul 2023
"Never book a flight with them. They will leave you stranded with hundreds of dollars in additional expenses."
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Baggage fees
Domestic United States
Carry-on bag: Included
1st checked bag: $51
2th checked bag: $67
3th checked bag: $135
4th checked bag: $135
Each checked bag maximum 50lb/22kg
*Please confirm baggage fees on airline website.
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ReturnOne-WayMulti-city
Depart
Fri, 03/05
Return
Fri, 10/05
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1, Economy