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British Airways


32,869 reviews
Headquarters: PO Box 365, Harmondsworth UB7 0GB England 011 44 844 493 0787 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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32,869 Reviews from our TripAdvisor Community

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32,869 reviews from our community

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Showing 27,487: English reviews
London, United Kingdom
Level 3 Contributor
11 reviews
6 helpful votes
Reviewed 2 days ago
NEW

Flights were fine and competitively priced. But BA charged me twice (and messed up a few less important details). I used the webform to ask them to put things right, got immediate auto-acknowldgement. Despite two reminders still no response or refund over 8 weeks later. Just spent 43 minutes on hold waiting to be connected to customer services (who are...

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Europe Economy London - Vienna

Helpful?
1 Thank knittingelsie
Level 4 Contributor
31 reviews
6 helpful votes
Reviewed 2 days ago
NEW

Very comfortable flat bed and cabin kept at a comfortable temperature throughout the flight. The cabin crew were efficient, attentive and very pleasant. A great selection of food. Very impressed.

International Business Class Madrid - Sao Paulo
Helpful?
Thank Jacqueline S
Ghent, Belgium
Level 4 Contributor
23 reviews
19 helpful votes
Reviewed 2 days ago
NEW

We choose British Airways because of previous exeperience flying b-class with them. Service was excellent and we really liked the fully flat beds instead of the angled ones some airlines have. Food was as good as airline food can be and the wines and champagne were good quality. The only thing that is annoying is the Lakme music they have...

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International Business Class London - New York City

Helpful?
Thank Melissaaatje
London, United Kingdom
Level 5 Contributor
55 reviews
20 helpful votes
Reviewed 2 days ago
NEW

The lunch-time flight was standard BA to Vienna. It's a shame that BA are completely confused - not knowing whether to emulate EasyJet or RyanAir - or proudly deliver transportation as a quality national flag carrier. Their rush to join the bargain basement carriers is unnecessary. We had a clean and new-ish Airbus aircraft, functional crew, How very sad that...

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Europe Economy London - Vienna

Helpful?
1 Thank Petrus136
Swansea, United Kingdom
Level 5 Contributor
49 reviews
7 helpful votes
Reviewed 2 days ago
NEW
via mobile

Comfortable seats, really friendly cabin crew, lots of different things to buy, very professional airline. I would highly recommend.

Europe Economy London - Rome
Helpful?
Thank Becky F
Level 2 Contributor
5 reviews
Reviewed 2 days ago
NEW

Well, it was the first time I had flown in one of those big mother Airbus A320 and it was fabulous. We had the wind behind us, so got from SFO to LHR in nine and a half hours. That's PDQ in my book (pretty dam quick). The first time I did that journey was in 1980 and it took...

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International Economy San Francisco - London

Helpful?
Thank Michael W
Maidstone, United Kingdom
Level 3 Contributor
6 reviews
Reviewed 3 days ago
NEW

Had the flight cancelled at short notice with no replacement aircraft available, was unable to fly until 24 hours later. The replacement flight almost suffered the same fate as one of the overhead storage for Oxygen masks would not stay closed and could not be fixed, luckily there was space to move the occupants to other seats, would never put...

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International Premium Economy London - Calgary

Helpful?
Thank Custom53
London, United Kingdom
Level 1 Contributor
4 reviews
Reviewed 3 days ago
NEW

We always receive great service on BA flights, the attendants are very friendly, helpful and welcoming. That being said, the seats were quite hard and not very comfy but we were fortunate enough to have a free seat next to us so had extra room. The in flight entertainment was quite disappointing, although there was quite a large variety of...

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International Economy London - Oakland

Helpful?
Thank ellageering
Thorp, Washington
Level 2 Contributor
5 reviews
2 helpful votes
Reviewed 3 days ago
NEW

We had 32 hours of travel with three separate fights on British Airways. I was pleased with the amount of leg room and comfort of the seats. We got a pillow and blanket on the longer flights and the food was excellent. The flight attendants were extremely pleasant and the entertainment was great! I would definitely fly British Airways again.

International Economy Seattle - Maun
Helpful?
Thank reneejaneadams
Level 4 Contributor
45 reviews
9 helpful votes
Reviewed 3 days ago
NEW
via mobile

I went on a business class ticket to the Middle East and Africa. The British Airways Clubs at the airport were excellent with amazing food and unlimited drinks. On the plane they treat you like royalty too. Highly recommended. Also, if you have a Priority Pass or an Amex Card valid at many airport clubs, then choose the British Airways...

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International Business Class Washington DC - Muscat Governorate

Helpful?
Thank 235macea
See travel tips for airlines
“don't even think of trying to contact them for help if they mess up”
knittingelsie, 15 Aug 2018 | Read review
“Business class was reasonably large but all seats have a privacy screen which is great when sitting next to someone you don't know”
jacquelines55, 15 Aug 2018 | Read review
“Bring your own food. Or start your own quality airline.”
Petrus136, 15 Aug 2018 | Read review
“Don't!!!!!!!!!”
Custom53, 14 Aug 2018 | Read review
“We are vegetarian but love spice and flavor, so we ordered the Asian Vegetarian and Hindu meals and received excellent spicy Indian food.”
reneejaneadams, 14 Aug 2018 | Read review
Show next 5 travel tips 5 of 10
About British Airways
British Airways (BA) is the UK flag carrier and the biggest airlines in the country. A founding member of the oneworld alliance, the airline flies to more than 180 destinations, including six cities within the United Kingdom, as well airports across Europe, Africa, Asia, North America, South America and Oceania. BA has hubs at London Heathrow Airport (LHR) and Gatwick Airport (LGW). Most short-haul flights operate on aircraft configured with Economy (known as UK Domestic on flights within the United Kingdom and Euro Traveller on flights to other points in Europe) and Business Class (known as Club Europe) cabins. Long-haul flights feature First Class, Business Class (known as Club World), Premium Economy (known as World Traveller Plus) and Economy Class (known as World Traveller) .

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