British Airways
Overview
3.061,473 reviews
Legroom
Seat comfort
In-flight entertainment (WiFi, TV, films)
Onboard Experience
Customer service
Value for money
Cleanliness
Check-in and boarding
Food and beverage
About British Airways
Airline Alliance
oneworldAirline Summary
British Airways (BA) is the UK flag carrier and the biggest airlines in the country. A founding member of the oneworld alliance, the airline flies to more than 180 destinations, including six cities within the United Kingdom, as well airports across Europe, Africa, Asia, North America, South America and Oceania. BA has hubs at London Heathrow Airport (LHR) and Gatwick Airport (LGW). Most short-haul flights operate on aircraft configured with Economy (known as UK Domestic on flights within the United Kingdom and Euro Traveller on flights to other points in Europe) and Business Class (known as Club Europe) cabins. Long-haul flights feature First Class, Business Class (known as Club World), Premium Economy (known as World Traveller Plus) and Economy Class (known as World Traveller) .
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Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
3.0
61,473
Excellent
15,301
Very good
15,663
Average
11,366
Poor
7,216
Terrible
11,931
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rickyanger
Swindon, United Kingdom
48 contributions
Flights
London - ChicagoInternational
Used British Airways for flights and hotel. Booking was reasonably straight forward, however with some homework cheaper prices could have been achieved independently. We paid an additional fee to select our seats only for these seats to be advertised for £4 or free less than 24 hours later. On contacting customer services it took 2 weeks to receive a response which was dismissive and failed to provide an explanation. On a positive, on both flights the cabin crews were fantastic. Plenty of food and drinks provided which was also very good.
Date of travel: March 2025
Legroom
Seat comfort
In-flight Entertainment
Customer service
Value for money
Cleanliness
Check-in and boarding
Food and Beverage
Written 16 March 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Lozza H
2 contributions
Never book with BA
Cape Town Central - LondonInternational
British airways over booked my flight on the 4th January.
It has now been 3 months and I am still waiting for correspondence from them. I lost a days work, had to pay extra costs and have a disability meaning I couldn’t get back to take medication. British airways are not replying to any messages, or emails. All I want is my refund and compensation. Disgusting
Date of travel: January 2025
Written 16 March 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
GrandTour38331629962
1 contribution
Appalling service
London - ParisEurope
I have do fly a lot with BA. Most of the flights I flew were delayed. Today sitting in flight to Paris delayed for more than two hours without an ETA. If you have a choice do not chose BA.
Date of travel: March 2025
Written 16 March 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Anya F
6 contributions
Usual appalling service - the last time
London - RomeEurope
Everytime we fly with BA we pay to take hand luggage on board and everytime we are forced to put it through by very aggressive and rude staff - we are going to a family funeral and despite expressing concerns about personal, sentimental items in the bag there was no apology or reassurance. We have flown ba on this route regularly for years and are executive members - which clearly means nothing - never ever again
Date of travel: March 2025
Legroom
Seat comfort
In-flight Entertainment
Customer service
Value for money
Cleanliness
Check-in and boarding
Food and Beverage
Written 15 March 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Brent K
London, United Kingdom
23 contributions
Worst business class experience yet and I've travelled a lot.
Dallas - LondonInternational
Fulll fare, business class frequent traveller - booked my seat 3 months prior to travelling and BA decides to take my pre-booked seat and give it to a family member of BA staff, on the day of travel. No warning, just a complete suprise at the airport. And they lie. I was told the seat had no power and therefore had to be changed. Nonsense! The seat was in perfect working order. They then moved me to another comparable seat, with no power! They then move me again to a middle seat, which was also not functioning properly but they had no other seats.
Just a complete shambles. Worst airline ever. The crew really didn't know what to do but wanted to protect the BA staff member's family, in case they heard me complaining. I really didn't give a damn at that point.
If this is how they treat business class travellers, or any class of traveller for that matter, then they do not deserve customers. There are far better airlines to choose from and that is exactly what I will be doing for my next trip.
Date of travel: March 2025
Legroom
Seat comfort
In-flight Entertainment
Customer service
Value for money
Cleanliness
Check-in and boarding
Food and Beverage
Written 14 March 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Fine plane - lovely weather.
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