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British Airways


38,662 reviews
Headquarters: PO Box 365, Harmondsworth UB7 0GB England 011 44 844 493 0787 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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38,662 Reviews from our TripAdvisor Community

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38,662 reviews from our community

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Showing 32,595: English reviews
Singapore, Singapore
Level 4 Contributor
21 reviews
2 helpful votes
Reviewed yesterday
NEW

3 of us travelled together. the check-in process did not go well at LHR 1. after scanning the passport, I typed wrong flight number, but there is no option to correct it and when I tried to checked in again from another terminal, it failed to process. I had to approach staff for help. Actually, she was quite helpful 2....

Date of travel: December 2018
More 
International Economy London - Singapore

Helpful?
Thank jhsg13
Southampton, United Kingdom
Level 4 Contributor
25 reviews
16 helpful votes
Reviewed yesterday
NEW

Flight was OK, but not as good as other airlines I've flown with. Had a problem at self bag drop where one of our bags was over the weight, but our combined weight was well under for two people. Spoke to one of the staff & the system didn't seem to allow the combined weight? This meant we had to...

Date of travel: November 2018
More 
International Economy London - Cancun

Helpful?
Thank keefos
Singapore, Singapore
Level 4 Contributor
21 reviews
2 helpful votes
Reviewed yesterday
NEW

went to London for a holiday. I did not expect much before I board the plan. I booked the flight a few months earlier in order to secure good price but I had to pay for seat selection as I need more leg room and exit row is needed and I need to pay for the seat selections for my...

Date of travel: December 2018
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International Economy Singapore - London

Helpful?
Thank jhsg13
Cumberland, Maryland
Level 2 Contributor
7 reviews
1 helpful vote
Reviewed yesterday
NEW

Very annoying customer service. Plane was repeatedly delayed until cancellation. No updates from BA. Stole an entire day of my holiday- sitting in crap Dublin airport - crappy voucher for McDonalds and they paid for the hotel I didn't want to spend a night in while losing a night in London that I had already paid for. Could easily have...

Date of travel: October 2018
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Europe Economy Dublin - London

Helpful?
Thank donwE545LS
Santa Monica, California
Level 3 Contributor
12 reviews
5 helpful votes
Reviewed yesterday
NEW

BA are the worst and every time I have traveled with them in Europe and from/to the US they have been a nightmare. All calls go to India no matter what time you call and their agents are useless it's as though they are reading from a book like a robot. I have even gone in person to LAX to...

Date of travel: June 2018
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International Premium Economy Denver - London

Helpful?
Thank amirar770
Pietermaritzburg, South Africa
Level 4 Contributor
44 reviews
7 helpful votes
Reviewed yesterday
NEW
via mobile

I was asked by the flight attendant if I could move so that an husband and wife could sit next to each other. The seat they took me too had a empty seat next to it. This did not make sense to me. The only conclusion I came to is the row behind me was a family with small children...

Date of travel: December 2018
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Domestic Economy Durban - Johannesburg

Helpful?
Thank andrec62
Reigate, United Kingdom
Level 5 Contributor
50 reviews
15 helpful votes
Reviewed yesterday
NEW

I struggle to understand that to keep the prices low they only offer basic food and drink at that time of day and it has to be paid for

Date of travel: November 2018
Europe Economy London - Faro
Helpful?
Thank gtw67
Vienna, Austria
Level 5 Contributor
66 reviews
23 helpful votes
Reviewed yesterday
NEW

I booked early enough and got a great price. the confort was much better than the discount airlines that go into stanstead. the crew was very helpful and customer friendly.we had a delay becuse of foggy London but the captain kept us well informed the whole time

Date of travel: November 2018
Europe Premium Economy Vienna - London
Helpful?
Thank dee w
Watford, United Kingdom
Level 5 Contributor
92 reviews
33 helpful votes
Reviewed yesterday
NEW

Good fight out, on time, with excellent films for in-flight entertainment. As a day time flight I managed to watch 3 full length films - The Shape of Water, 3 Billboards and Mama Mia here we go again. The first 2 were great, the third lacking but that is not BA's fault! I am grateful for the opportunity to watch...

Date of travel: December 2018
More 
International Premium Economy Kobe - Punta Cana

Helpful?
Thank Mary T
Daventry, United Kingdom
Level 3 Contributor
19 reviews
4 helpful votes
Reviewed yesterday
NEW

Nice seats in business class on a fairly new plane. Bad food though and generally bad service from the crew.

Date of travel: December 2018
International Business Class London - Dubai
Helpful?
Thank ian m
See travel tips for airlines
“if you travel in group with multiple pieces of luggage, always try to checked in heaviest piece first.”
jhsg13, 10 Dec 2018 | Read review
“avoid BA these days- the ryanair etc cheapie flights all got there”
donwE545LS, 10 Dec 2018 | Read review
“Avoid BA do not book with them in my opinion they are the worst airline.”
amirar770, 10 Dec 2018 | Read review
“Eat before you travel”
gtw67, 10 Dec 2018 | Read review
“eat before you get board ....”
R5125ABianm, 10 Dec 2018 | Read review
Show next 5 travel tips 5 of 10
About British Airways
British Airways (BA) is the UK flag carrier and the biggest airlines in the country. A founding member of the oneworld alliance, the airline flies to more than 180 destinations, including six cities within the United Kingdom, as well airports across Europe, Africa, Asia, North America, South America and Oceania. BA has hubs at London Heathrow Airport (LHR) and Gatwick Airport (LGW). Most short-haul flights operate on aircraft configured with Economy (known as UK Domestic on flights within the United Kingdom and Euro Traveller on flights to other points in Europe) and Business Class (known as Club Europe) cabins. Long-haul flights feature First Class, Business Class (known as Club World), Premium Economy (known as World Traveller Plus) and Economy Class (known as World Traveller) .

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