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Azerbaijan Airlines


449 reviews
Headquarters: 84 Nizami Street, Baku AZ-1010 Azerbaijan 011 994 12 598 88 80 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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449 Reviews from our TripAdvisor Community

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449 reviews from our community

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Showing 199: English reviews
Dubai, United Arab Emirates
Level 6 Contributor
297 reviews
76 helpful votes
Reviewed 6 days ago
NEW
via mobile

I traveled with Azerbaijan airline from Dubai on 4th of March, the flight almost took off on time, and the cabin crew were friendly and welcoming. The food was great and fresh, and the portion was generous. The condition of the aircraft wasn't very good, but good enough for what I paid for. 5 stars value for money.

Date of travel: March 2019
International Economy Dubai - Baku
Helpful?
Thank BH00973
France
Level 3 Contributor
16 reviews
7 helpful votes
Reviewed 1 week ago

We often travel with AZAL to and from Europe and also to and from UAE. Unfortunately, this airlines has never met our expectations. First in matter of service that is very poor even in business class. The flight attendants are not the most pleasant ones among many airlines. The food is below average and in general, the AZAL fleet is...

Date of travel: March 2019
More 
International Economy Dubai - Baku

Helpful?
Thank 7lily7
Istanbul, Turkey
Level 3 Contributor
15 reviews
2 helpful votes
Reviewed 2 weeks ago

I would say its a very basic airline, nothing really special about it as all services were mundane other than my special seafood meal which was one of the best salmon dish I have had in economy class.

Date of travel: August 2018
International Economy Istanbul - Baku
Helpful?
Thank hunain97
Vienna, Austria
Level 2 Contributor
9 reviews
Reviewed 2 February 2019

I have tried many different airlines from low budget to Qatar Airways, I must say AZAL always meet and even exceed my expectations. The aircraft on the flight to and from Geneva was beyond: comfortable seats, leg space, tasty food, good service, smiling crew members. This is how a proper flight should be. Even though it was snowing in Geneva...

Date of travel: January 2019
More 
International Economy Baku - Canton of Geneva

Helpful?
Thank Ziba H
1 review
Reviewed 30 January 2019

I am writing with a bleeding heart, I am to travel in a few days to Israel, booked my ticket in October, which came with a misspelled name. ever since I have been trying to contact the airline to fix this but to no avail....they keep sending messages that they will fix this, for more than 2 months now I...

Date of travel: January 2019
More 
International Economy Beijing - Tel Aviv

Helpful?
Thank BoiMokgolodi
Piscataway, New Jersey
Level 3 Contributor
21 reviews
6 helpful votes
Reviewed 23 January 2019 via mobile

Great airlines with comfortable seats, food and entertainment. In a 12 hrs flight from JFK to GYD (Baku, Azerbaijan), we were served 4 times (2 main meals and 1 breakfast and 1 light snacks). The best part was the aircraft itself with a rocker in front of your seats (attached to the seat in front of you) to keep your...

Date of travel: December 2018
More 
International Economy New York City - Dubai

Helpful?
Thank Skyracer2014
Abu Dhabi, United Arab Emirates
Level 2 Contributor
6 reviews
3 helpful votes
Reviewed 27 December 2018 via mobile

This Airline was really nice and lovely. You can’t ask for more actually cause they already have served you with everything you need. Their food was awesome! I booked my flight online and have chosen my meal two months before the flight and they obviously didn’t forget to bring me the same exact meal I had ordered. And because of...

Date of travel: December 2018
More 
International Economy Dubai - Baku

Helpful?
1 Thank bana_safi
New York
Level 3 Contributor
18 reviews
5 helpful votes
Reviewed 18 December 2018

Flight was very smooth, service was great!!! Compared to my prior journeys the food was very good!!! There were a lot of transit passengers from Georgia, Israel and Kazakhstan because its very convenient to reach nyc from their countries.

Date of travel: November 2018
International Economy Baku - New York City
Helpful?
1 Thank Aydin N
Level 1 Contributor
3 reviews
Reviewed 18 December 2018

I Flew from New York to Baku on Azerbaijan Airlines (AZAL) for first time and had the best experience in the last 30 years. Extremely clean plane, outstanding food and the best service. I will try to fly AZAL as much as I can. As a frequent traveler, I have experienced many airlines including, British Airways, United Airlines, American Airlines,...

Date of travel: November 2018
More 
International Economy New York City - Baku

Helpful?
Thank obali2018
Level 3 Contributor
10 reviews
2 helpful votes
Reviewed 4 December 2018 via mobile

Went to Tblisi from Baku and back through this airlines. But both ways they gave low cost Buta airlines. Poorly managed with rude staff is the highlight of this one. The "free food" includes inedible sandwich and staff is extremely rude. When I asked her for juice she said in frustration that it's charged, and walked past. Not recommended at...

Date of travel: December 2018
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International Economy Baku - Tbilisi

Helpful?
1 Thank Akshada D
Azerbaijan Airlines, Public Relations Manager at Azerbaijan Airlines, responded to this review

Dear Akshada, Thank you for choosing Azerbaijan Airlines while planning your trip. I am really sorry you had poor experience. Please be informed, that AZAL operates code-share flights with partner airlines on some routes. In this case information is indicated as "Operated by" in your ticket and/or itinerary receipt. Thanks again for flying with us and we hope to see...

Date of travel: December 2018
More 
International Economy Baku - Tbilisi

See travel tips for airlines
“Try flying their COMFORT CLUB”
obali2018, 17 Dec 2018 | Read review
“Be on time in check-in line at the airport; many passengers have several very large bags to check.”
lindahG7764DD, 20 Sep 2018 | Read review
“Ok to fly for short flights”
Lingang, 19 Sep 2018 | Read review
“Don’t expect a good sleep even on business class as the seats can not lay flat”
Lingang, 19 Sep 2018 | Read review
“Very qualified staff, good and comfottable airplanes, tasty food, good customer service. A littlt bit expencive tickets. Very recomended.”
emilgalyah, 9 Sep 2018 | Read review
Show next 5 travel tips 5 of 10
About Azerbaijan Airlines
Azerbaijan Airlines (J2) is the flag carrier of Azerbaijan and the country's largest airline. Its hub is located at Heydar Aliyev International Airport (GYD) outside the capital city of Baku. Azerbaijan Airlines flies to more than 55 destinations across Asia, Europe and North America. This includes five domestic destinations, as well as points in Austria, Belarus, China, the Czech Republic, Russia, Germany, Turkey and the United States. The airline also has codeshare agreements with 11 other airlines. Azerbaijan Airlines has a fleet of 32 aircraft, including Airbus, Boeing and Embraer planes. Its planes feature a variety of two-cabin (Business Class and Economy Class) and three-cabin (Business Class, Premium Economy Class and Economy Class) configurations.

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