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Avianca

20,821 reviews
Headquarters: Avenida Eldorado No. 59 - 15, Bogota Colombia 00001
Overview
3.520,821 reviews
Travellers' Choice 2019 Winner
Travellers' Choice 2018 Winner
Travellers' Choice 2017 Winner
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About Avianca

Airline Alliance

Star Alliance
Headquarters: Avenida Eldorado No. 59 - 15, Bogota Colombia 00001

Airline Summary

Avianca (AV) is the national airline of Colombia and is the country’s flag carrier. It is the largest airline in Colombia and its network stretches throughout South America, Central America, the Caribbean, North America, and Europe. Primary hubs include Bogotá's El Dorado International Airport (BOG), Lima’s Jorge Chávez International Airport (LIM), and San Salvador’s Comalapa International Airport (SAL). Avianca's fleet includes modern Airbus A318, A319, A320, A321, and A330 aircraft, plus the technologically advanced Boeing 787. Local service aircraft are configured with all Economy Class seat while long-haul aircraft offer Business and Economy Class. Avianca is a Star Alliance member.
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20821Reviews
3610Photos
100Tips

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Jose M wrote a review Yesterday
1 contribution
San Salvador - Houston
International
Crooked airline, if you buy low fare tickets with more passengers on the same reservation they will seat you separately even if there's seat available. If you want to go together you have to pay.
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Pablo R wrote a review 20 Apr
1 contribution
Lima - Bogota
South America
We bought a flight from New York to Lima with a stop over at Bogota; Did the New York-Bogotá-Lima without incidents; In our flight back from Lima to Bogotá they stated that our carry-on was not included, we show the Avianca counter personal the receipt were shows two included carry-on when we bought the trips, but they stated that on their system said was not included; After a heated conversation the only solution was to paid for both carry-on us$240. That was not the way Avianca used to be, after they become a low-cost airline on the high side (price wise) just went south. Definitely will look for a better option and costumer service.
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Jessieg288 wrote a review 20 Apr
London, United Kingdom14 contributions5 helpful votes
London - La Paz
International
Stay away, 48 hrs delayed at fault of the airline. They didnt provide water when they held us for hours on the plane. Also pain to get a refund. Would stay away at all costs and pay a bit more for a proper company. Worst 48 hrs of travel ever!!!! Avoiddddd
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Clare S wrote a review 19 Apr
8 contributions
Bogota - London
International
We took 6 flights with Avianca during a trip to South America and they were always on time, very efficient and good cabin crew. The Dreamliner plane was comfortable and offered everything you would expect.
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Marvin K wrote a review 18 Apr
1 contribution
Medellin - Mexico City
International
How can it be that a flight change can took me over 2 hours on the phone?! And then avianca is also charging me for my baggage even I payed it already in the r previous ticket PLUS a Change FEE of 2.400.000 COP = 614,75 USD!!!
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Espaço Plus. (Maior)
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Pablo R wrote a tip 20 Apr
"This company used to be a world class airline, not anymore."
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Jessieg288 wrote a tip 20 Apr
"Don't book with avianca"
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Ruben L. O wrote a tip 17 Apr
"BE AWARE OF PICKPOCKETING STAF!!!"
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magaly c wrote a tip 13 Apr
"Give some snack , blanket free if people need , water included in the flight ,"
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Eder P wrote a tip 13 Apr
"Do not buy drinks prior boarding because they’ll make you throw them away so they can sell them to you in flight "
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ReturnOne-WayMulti-city
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Mon, 06/05
Return
Mon, 13/05
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