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Austrian Airlines
Headquarters: Office Park 2, Postfach 100, Vienna Austria A1300
Overview
3.59,451 reviews
Travellers' Choice 2018 Winner
Travellers' Choice 2017 Winner
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About Austrian Airlines

Airline Alliance

Star Alliance
Headquarters: Office Park 2, Postfach 100, Vienna Austria A1300

Airline Summary

Vienna-based Austrian Airlines (OS) flies to six destinations within Austria and more than 80 destinations in about 50 countries across Europe, Asia, North Africa and North America. The airline recently rebranded as myAustrian but still commonly referred to as Austrian Airlines. The airline's hub is at Vienna International Airport (VIE), and focus cities include Graz Airport (GRZ), Innsbruck Airport (INN) and Salzburg Airport (SZG). Austrian Airlines has aircraft with a variety of configurations, including wide body jets with Business and Economy Class cabins, as well as all-Economy Class narrow body jets. Austrian is the flag carrier for the country of Austria and a member of the Star Alliance.
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9451Reviews
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100Tips

Reviews
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Vince B wrote a review 6 Jun
1 contribution5 helpful votes
Vienna - Washington DC
International
Terrible customer service at airport, do not allow customers to sit in the waiting area, when I asked where we could sit she pointed to the other side of the terminal. If you have the choice of another airline take it, would be worth paying more.
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
4 Helpful votes
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Svetlana P wrote a review 4 Jun
Podgorica, Montenegro1 contribution5 helpful votes
Venice - Podgorica
Europe
Far worst company I ever fly with. They move flight for me and my team for one day. That made us extra expenses for hotel, food etc. When I contacted customer service, they said we can only refund you (of course amount if far from what I spend for that one day), rest of your
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Date of travel: September 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
3 Helpful votes
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peter k wrote a review 3 Jun
1 contribution4 helpful votes
Vienna - Los Angeles
International
Defective TV, deflated/very uncomfortable seat- offered $75 voucher (I am never going to use) for my trouble in business class.
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
4 Helpful votes
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andreas wrote a review 3 Jun
Antwerp, Belgium1 contribution3 helpful votes
Vienna - Zakynthos
Europe
We had to wait in a hot bus after boarding for 30min to drive back afterwards because there was an issue with our plane and without any info. It are the worst people!
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
3 Helpful votes
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Roam58772261180 wrote a review 3 Jun
1 contribution3 helpful votes
Vienna - Tel Aviv
International
Do NOT buy refundable tickets on Austrian Airlines! Flying into to Tel Aviv from Vienna, we purchased refundable. I booked the flight RT 2 weeks ago - we're flying mid-September. That's 3.5 months away. We wanted to alter our return to VIE by one day. I called. They wanted
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
3 Helpful votes
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Austrian Airlines
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123456
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Dorothy T wrote a tip 17 Jun
"Don't use Austrian Airlines "
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Robert L wrote a tip 17 Jun
"Unprofessional and Unaccommodating: A Disheartening Experience. Stay away!!!!!"
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Þórdís María R wrote a tip 16 Jun
"DO NOT book Austrian Airlines"
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Rebecca W wrote a tip 15 Jun
"Select a different airline"
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Tamara S wrote a tip 11 Jun
"Avoid Austrian Airlines at all costs! Their poor communication, rude staff, and unprofessionalism make for a terrible travel experience."
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