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Austrian Airlines

9,417 reviews
Headquarters: Office Park 2, Postfach 100, Vienna Austria A1300
Overview
3.59,417 reviews
Travellers' Choice 2018 Winner
Travellers' Choice 2017 Winner
Legroom
Seat comfort
In-flight entertainment (WiFi, TV, films)
Onboard Experience
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About Austrian Airlines

Airline Alliance

Star Alliance
Headquarters: Office Park 2, Postfach 100, Vienna Austria A1300

Airline Summary

Vienna-based Austrian Airlines (OS) flies to six destinations within Austria and more than 80 destinations in about 50 countries across Europe, Asia, North Africa and North America. The airline recently rebranded as myAustrian but still commonly referred to as Austrian Airlines. The airline's hub is at Vienna International Airport (VIE), and focus cities include Graz Airport (GRZ), Innsbruck Airport (INN) and Salzburg Airport (SZG). Austrian Airlines has aircraft with a variety of configurations, including wide body jets with Business and Economy Class cabins, as well as all-Economy Class narrow body jets. Austrian is the flag carrier for the country of Austria and a member of the Star Alliance.
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9417Reviews
2039Photos
100Tips

Reviews
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Altarf wrote a review 27 May
7 contributions3 helpful votes
Munich - Vienna
Europe
It is the second time where even though I am aloud to bring a laptop bag and hand luggage there is no space for both . As last time the personnel on the flight, on an unpleasant tone is asking me to put the hand luggage (55x40x20) under the seat reminding me that this happens when you bring 2 luggages . I would try to avoid as much as possible this company. It Is the worse company in the star alliance group.
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Irina wrote a review 20 May
Aliso Viejo, California19 contributions4 helpful votes
Vienna - New York City
International
I just flew connecting through Vienna to New York - despite my ticket specifically saying I was entitled to a carry on and a personal item, despite me paying an exorbitant amount for extra legroom seats, despite being a Star Alliance Gold member, and despite clearly being 6 months pregnant, I was specifically singled out and my carry on was forcefully tagged to be taken away. It did not matter that I explained I have medicine and several things I need for the long flight, I got surrounded by 3 female staff members at the gate, who started literally harassing me, telling me that I don’t need my bad and tagging it by force, against my will and my pleading. And on top of that I was rudely responded “if you want to keep your carry on, fly business class next time”. Many others around had their carry on and were not forced to check it in, for some reason they decided I was the one to be singled out. And what’s worse, half of the overhead compartments were empty when boarding was completed. Never before in decades of flying regularly throughout the year with numerous airlines, have I ever encountered such horrid behavior towards a passenger. Absolutely zero empathy and it felt like they literally had some latent anger against pregnant women, I still can’t believe how I was treated. STAY AWAY FROM THIS AIRLINE, it is not worth your time and your money and they do not know how to value customers.
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Margit A wrote a review 20 May
1 contribution1 helpful vote
Frankfurt - Klagenfurt
Europe
The customer service is aweful can't und derstand or hear anything. They don't care about what happened they only care about money
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Celine C wrote a review 16 May
Paris, France2 contributions1 helpful vote
Amman - Vienna
International
Very bad company, acting like a low cost !! Almost always late, no guarantee to get your connecting flight (from the same company!), often loses your luggage, not even talking about the disgusting "meal" for long trips (usually a small sandwich).
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Milady A wrote a review 12 May
Max Meadows, Virginia10 contributions1 helpful vote
Vienna - Tel Aviv
International
I've complained about the flight attendant I. Gtiensteid-Merwar, flight OS 0859 Vienna - Tel Aviv 8/5/2024. Ms. Gtiensteid-Merwar refused to help me place my luggage comfortably and was talking rudely. Such employees stain the impeccable the reputation of your company I applied to the Austrian Airlines and didn't get any feedback. In the whole he flignt was disgusting, there were no screens at all, no internet, the only food we were given was a cheese sandwich. The flight attendant Ms. Gtiensteid-Merwar did not offer me water pretending I didn't exist. Let the world know about it. The pilot was great
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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2 Helpful votes
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Vienna to Athens with Austrian Airlines
7 Helpful votes
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Vienna to Athens with Austrian Airlines
8 Helpful votes
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Vienna to Athens with Austrian Airlines
7 Helpful votes
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Vienna International Airport
10 Helpful votes
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Milady A wrote a tip 12 May
"Bad food, no entertainments at all, rude flight attendents"
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Raintree_Thailand wrote a tip 8 May
"To have the best flight with this airline, avoid flying with this airline!!"
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Daria F wrote a tip Apr 2024
"A tip would be not to travel with this airline"
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Hristo M wrote a tip Apr 2024
"Look for different airline"
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zolton o wrote a tip Apr 2024
"Be aware of horrible food and serious lack of in flight entertainment as well very unfriendly flight attendants! "
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ReturnOne-WayMulti-city
Depart
Thu, 13/06
Return
Thu, 20/06
Travellers
1, Economy