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Austrian Airlines


5,505 reviews
Headquarters: Office Park 2 Postfach 100, Vienna A1300 Austria 011 43 517 661000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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5,505 Reviews from our TripAdvisor Community

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5,505 reviews from our community

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Showing 2,385: English reviews
Level 2 Contributor
8 reviews
1 helpful vote
Reviewed today
NEW

I really enjoyed Austrian air transatlantic flight. I took regular economy from Vienna to Amman and Econo plus from IAD to Vienna and return. There was nothing special about the shorter haul flight. For the longer flight, the crew were professional and their uniforms are snazzy. Food was ok, served with a european flair. I upgraded to Economy plus which...

Date of travel: October 2018
More 
International Economy Washington DC - Vienna

Helpful?
Thank Katy W
Level 2 Contributor
7 reviews
2 helpful votes
Reviewed yesterday
NEW
via mobile

When you’re flying with Austrian Airlines you feel sure that everything will be ok. They are professionals, they are reliable, and well-prepared. The plane is solid and robust and atmosphere is fine. However, in business class, for my flight back to Bucharest the steward was extremely impolite and spoke very loud because she was disturbed by some passengers who left...

Date of travel: December 2018
More 
Europe Economy Bucharest - Graz

Helpful?
Thank oanal996
Austin, Texas
Level 6 Contributor
368 reviews
151 helpful votes
Reviewed yesterday
NEW

Desk staff: Polite and helpful. We asked about how full the flight was and whether we could move to the left side of the plane. The gentleman at the gate desk told us we had good exit row seats and that we should not move. Our seats were good. Plane equipment: Better than most U.S. carriers. Carpet was only slightly...

Date of travel: December 2018
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International Economy Washington DC - Vienna

Helpful?
Thank utfiero
Strumica, Republic of Macedonia
Level 1 Contributor
3 reviews
Reviewed yesterday
NEW
via mobile

It is a relatively long flight, but it's survivable especially with the big variety of movies and nice and helpful staff. The food was pretty good too.

Date of travel: November 2018
International Economy Vienna - New York City
Helpful?
Thank bvitanova
Liberec, Czech Republic
Level 6 Contributor
92 reviews
68 helpful votes
Reviewed yesterday
NEW

Everything was fine, until no delay. In the fly back, there was something on the Airport in Belgrade, because the plane came little bit late. At the end the delay grew up to about 40 minutes. And Austrian were not able to manage the transfer to successive flight. I asked the staff, but they did not any information. So in...

Date of travel: December 2018
More 
Europe Economy Prague - Belgrade

Helpful?
Thank fr_petrik
2 reviews
2 helpful votes
Reviewed 2 days ago
NEW
via mobile

Stay AWAY from this awful airline company that is the worst I’ve ever flown!!!!!! Their services are inimaginable poor at the reception desk,they are basically steal your money for every 100gr extra on baggage, they are asking you to check in your luggage and to pay for it as it has 23kg!!! The WORST airline company,much worse than the low...

Date of travel: December 2018
More 
Europe Economy Vienna - Bucharest

Helpful?
2 Thank Flyer236828
Sheffield, United Kingdom
Level 2 Contributor
7 reviews
10 helpful votes
Reviewed 2 days ago
NEW

Seem to run a very different system to any other air line I have ever flown whith Iff I compaiir to Ryan air they make Ryan air look like angels, the baggage policy seems to have only one purpose, to get ever last little bit off money from its passengers, b Dubel charging if you pay for 23 kG that’s...

Date of travel: December 2018
More 
Europe Economy Manchester - Vienna

Helpful?
Thank sentrv
Budapest, Hungary
Level 6 Contributor
215 reviews
96 helpful votes
Reviewed 3 days ago
NEW

There is almost nothing that can be said about this company. It is good that often they wait for their delayed passengers as they coordinate between flights. It was this case as well. Other than that, all is average on this airline when it comes to food, inflight entertainment or else.

Date of travel: December 2018
Europe Economy Vienna - Kiev
Helpful?
Thank MariusDrag
Budapest, Hungary
Level 6 Contributor
215 reviews
96 helpful votes
Reviewed 3 days ago
NEW

For 30 minutes or so in the air, it was really disappointing to see this Austrian Airline flight delayed by an hour or so. Of course, compared to some other rude staff of eastern European airlines, the staff and pilots apologised and informed the passengers that fog was to blame. In any case, the overall service is just average, which...

Date of travel: December 2018
More 
Europe Economy Budapest - Vienna

Helpful?
Thank MariusDrag
1 review
Reviewed 3 days ago
NEW

When my flight was cancel without letting me know (I found out only at the airport), I was pissed of. I had to wait several hours until the other flight (where I were checked in without be announced). Anyway, I got home with one night late, but the good thing is hat AA solved my claim about compensation for this...

Date of travel: November 2018
More 
Europe Economy Split - Bucharest

Helpful?
Thank PeterRoman_1973
See travel tips for airlines
“Book whith another air line”
sentrv, 8 Dec 2018 | Read review
“when business class, the single seats have more privacy”
rahuls53, 6 Dec 2018 | Read review
“As on Lufthansa, you have to pay for WIFI use on this airline! Maybe an arrangement of the so-called Star Alliance!”
Pollyschlo, 6 Dec 2018 | Read review
“only use them if there are no other flights available”
MancandProud, 5 Dec 2018 | Read review
“Avoid this airline and take a different star alliance partner that is larger, like Lufthansa which has better service.”
arthur1348, 3 Dec 2018 | Read review
Show next 5 travel tips 5 of 10
About Austrian Airlines
Vienna-based Austrian Airlines (OS) flies to six destinations within Austria and more than 80 destinations in about 50 countries across Europe, Asia, North Africa and North America. The airline recently rebranded as myAustrian but still commonly referred to as Austrian Airlines. The airline's hub is at Vienna International Airport (VIE), and focus cities include Graz Airport (GRZ), Innsbruck Airport (INN) and Salzburg Airport (SZG). Austrian Airlines has aircraft with a variety of configurations, including wide body jets with Business and Economy Class cabins, as well as all-Economy Class narrow body jets. Austrian is the flag carrier for the country of Austria and a member of the Star Alliance.
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