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Austrian Airlines


5,237 reviews
Headquarters: Office Park 2 Postfach 100, Vienna A1300 Austria 011 43 517 661000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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5,237 Reviews from our TripAdvisor Community

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5,237 reviews from our community

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Showing 2,268: English reviews
Yerevan, Armenia
2 reviews
3 helpful votes
Reviewed today
NEW

Worst airline ever, always delays, no compensation for inconvenience which also cause extra costs. Old and scary planes.

International Economy Yerevan - Vienna
Helpful?
Thank hhvardan
Ljubljana, Slovenia
1 review
Reviewed yesterday
NEW
via mobile

I am disappointed and surprised at the customer service at the Vienna airport. Needing a boarding pass at the gate, I searched for customer service desk which was unattended. To have some information, I approached an employee at a gate who was not with a customer. This person had difficulty speaking English, was extremely impolite and wasn't able to understand...

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Europe Economy Valletta - Ljubljana

Helpful?
Thank narikac2018
Bangkok
Level 5 Contributor
44 reviews
12 helpful votes
Reviewed 2 days ago
NEW

Boarding delayed by 20 minutes without any explanation or even an apology. Seating very cramped and uncomfortable due to extra high density seating 3-4-3. Old Boeing 777-200 near the end of service life.

International Economy Vienna - Bangkok
Helpful?
Thank Uwe S
Sydney, Australia
Level 4 Contributor
47 reviews
16 helpful votes
Reviewed 2 days ago
NEW

This was my first time flying with Austrian and I was really pleased with so many aspects. I flew premium economy from Bangkok to Vienna, then onto Berlin. The flights were both serviced by a competent, friendly crew. The food was very good, the aircraft in excellent condition.

International Economy Bangkok - Berlin
Helpful?
Thank GrayboyOf8
Brussels, Belgium
Level 4 Contributor
12 reviews
2 helpful votes
Reviewed 2 days ago
NEW

Flight left on time and arrived smoothly in Vienna on time as well. Service during the flight was good and the personenel friendly. Happy

Europe Economy Brussels - Vienna
Helpful?
Thank Romavan46
Athens, Greece
Level 4 Contributor
40 reviews
25 helpful votes
Reviewed 3 days ago
NEW

This was one of the best flights I have ever experienced. Excellent service, great food (the steak could serve as an example to many steakhouses!), a most comfortable seat, a very complete entertainment system and no delays! What else could one be looking for?

International Business Class Miami - Vienna
Helpful?
Thank Panos G
Burbank, California
2 reviews
Reviewed 3 days ago
NEW

Connected to this flight from a short hop from Zurich, and was surprised to find that there was no designated check in for Business Class. Got in the Que for boarding and a gate agent was checking tickets and did move us up in the line. Once on board found the seats to be very comfortable with plenty of leg...

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International Business Class Vienna - Los Angeles

Helpful?
Thank gcfaull321
Oakville, Canada
Level 1 Contributor
4 reviews
Reviewed 3 days ago
NEW
via mobile

Don’t know why exactly, but this was one of the best long haul flights I’ve ever been on. Watched 3 movies, read, played some games. Food was decent; there was alcohol if you wanted it (no charge). Staff was friendly. Luggage arrived quickly. Almost restores the enjoyment to flying.

International Economy Vienna - Toronto
Helpful?
Thank Sisyphus1953
Strasbourg, France
Level 5 Contributor
63 reviews
28 helpful votes
Reviewed 3 days ago
NEW

departure on time with very good welcoming at check-in and during boarding process flight crew very nice and helpful good service on board plane clean arrival on time perfect flight

Europe Economy Basel - Vienna
Helpful?
Thank François T
Wiener Neudorf, Austria
Level 6 Contributor
329 reviews
99 helpful votes
Reviewed 3 days ago
NEW

Things changed in air travel trough the year. :-( Most of them did not improve passengers comfort (and sometimes safety). Austrian Airlines is trying to make the best out of this situation. Of course, you get what you paid for. During the last years, w are trying to catch a good deal on Premium economy for the long distance flights.

International Economy New York City - Vienna
Helpful?
Thank weinert
See travel tips for airlines
“Pink light, pack small - be prepared to have your bag takenat boarding anyway”
jameswY2208FU, 16 Oct 2018 | Read review
“Check carefully what is excluded in the price”
TrP683, 14 Oct 2018 | Read review
“Leave time for transit at VIE”
Baldrobe, 14 Oct 2018 | Read review
“Book directly with this airline, instead of third parties or booking agencies to timely resolve issues.”
LolaGo1, 14 Oct 2018 | Read review
“choose another airline! very long walks between terminals in Vienna, even when the airline books tight connections automatically”
polarbug, 13 Oct 2018 | Read review
Show next 5 travel tips 5 of 10
About Austrian Airlines
Vienna-based Austrian Airlines (OS) flies to six destinations within Austria and more than 80 destinations in about 50 countries across Europe, Asia, North Africa and North America. The airline recently rebranded as myAustrian but still commonly referred to as Austrian Airlines. The airline's hub is at Vienna International Airport (VIE), and focus cities include Graz Airport (GRZ), Innsbruck Airport (INN) and Salzburg Airport (SZG). Austrian Airlines has aircraft with a variety of configurations, including wide body jets with Business and Economy Class cabins, as well as all-Economy Class narrow body jets. Austrian is the flag carrier for the country of Austria and a member of the Star Alliance.
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