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ANA (All Nippon Airways)


5,065 Reviews
Headquarters: Shiodome-City Center Higashi-Shimbashi Minato-ku, 105-7140 Tokyo Prefecture +81-0570-029-709 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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5,065 Reviews from our TripAdvisor Community

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5,065 reviews from our community

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Showing 1,414: English reviews
New Delhi, India
Level 4 Contributor
24 reviews
7 helpful votes
Reviewed today
NEW

For me the trip starts once you land and are out of the airport, but this time it started when I was boarding ANA flight from Mumbai to Tokyo, from layout of the aircraft to service... no non-sense, efficient and simple. I was already looking forward to the next 10 days of my travel in this country which began to...

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North Asia Economy New Delhi - Tokyo

Helpful?
Thank Wendy R
Kuala Lumpur, Malaysia
Level 2 Contributor
7 reviews
Reviewed 2 days ago
NEW

This is undoubtedly the best option to fly to Japan from Malaysia. The flight provides the best value for money and excellent service typical to Japanese. The food menu might not be too vast but just adequate and good stuff.

North Asia Economy Kuala Lumpur - Tokyo
Helpful?
Thank SajishKV
Tehachapi, California
Level 6 Contributor
445 reviews
160 helpful votes
Reviewed 2 days ago
NEW

Came to Fukuoka airport, went to counter, no reservation and no ticket. 1 hour till flight and no cell phone to call travel agent. A serious glitch. MR ABE, counter agent un-glitched the error and had me on my flight in 20 minutes. He is the finest representative of ANA and I dearly appreciate him!

Domestic Premium Economy Fukuoka - Tokyo
Helpful?
Thank Frank S
Singapore
Level 5 Contributor
35 reviews
1 helpful vote
Reviewed 2 days ago
NEW
via mobile

ANA amazed me with their great service. Their planes were very new and clean. Air stewardess were friendly. The food was delicious. Leg space was good for economy class. ANA terminal at Haneda airport was fast and efficient. They had high tech baggage check in system. Everything was new and modern. We liked that they assisted us promptly as we...

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North Asia Economy Singapore - Chitose

Helpful?
Thank celestayk
Floyd, Virginia
Level 1 Contributor
3 reviews
1 helpful vote
Reviewed 2 days ago
NEW

I wish US airlines were this nice. Im 6'2 so appreciate leg room and they had the most Ive ever had. I was amazed by the amount of drinks, food and snacks I was given. We also had a 4 hour layover and had to get our bags, go through customs in NRT get the train, go to HND and...

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International Economy Charlotte - Hanoi

Helpful?
1 Thank burgeoningtravler
Vancouver, Canada
Level 5 Contributor
84 reviews
32 helpful votes
Reviewed 3 days ago
NEW

ANA is wonderful. Flights were all on time. Check in is easy peasy. The plane was quite new so all the seats were very clean and comfy. I appreciated the foot rests as I am a shorter person! Service on board was excellent. Food was good. And there is a good selection of drinks. I have to compliment the airline...

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International Economy Vancouver - Singapore

Helpful?
1 Thank travelbugberni
Funabashi, Japan
Level 6 Contributor
126 reviews
24 helpful votes
Reviewed 4 days ago
NEW

For some time ANA was understood to be providing better services than its competitor JAL. As a diamond member of both airlines, I am increasingly feeling that JAL's service has improved while ANA's has declined. On this particular flight, I went to sleep after the meal, but was quite disappointed to find my empty glass left uncleared when I woke...

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International Business Class London - Tokyo

Helpful?
1 Thank tomizuta1953
Washington, DC
Level 5 Contributor
47 reviews
73 helpful votes
Reviewed 4 days ago
NEW

ANA is truly a five star airline. The attention to detail, from safety to food, is second to none. The plane, even though it was a little old in terms of the interior, was immaculately clean and well stocked. Flight attendants are the true reason for the five star review. Their careful attention to preparing the cabin for take-off, turbulence,...

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International Economy Washington DC - Tokyo

Helpful?
Thank thetravelbeagle
Valparaiso, Indiana
Level 2 Contributor
6 reviews
Reviewed 5 days ago
NEW

The flight from Chicago to Tokyo was without incident. Upon landing in Tokyo, however, a blizzard started, and ANA decided to give up. When the airport was closed, they told us we would have to rebook calling the reservations desk or asking our travel agent to rebook us. Those of us without a phone to call from were out of...

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International Economy Chicago - Jakarta

Helpful?
Thank dpishkur
Baton Rouge, Louisiana
2 reviews
Reviewed 5 days ago
NEW

I was upgraded to First Class on the way to Vietnam. I thought I would be blown away with the customer service but to me it was average. The stewardess was nice but I didn't feel I was getting genuine customer service. The food was delicious. For some reason I didn't feel comfortable enough to sleep for the 18 hour...

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International First Class Houston - Tokyo

Helpful?
Thank rxmisty
See travel tips for airlines
“ANA provides the best value for money with excellent service and good food for travel between Malaysia and Japan”
SajishKV, 17 Feb 2018 | Read review
“Always fly ANA if you can. Thank you Mr. Abe”
825FrankS, 17 Feb 2018 | Read review
“I always choose the aisle seats and closer to the toilets.”
travelbugberni, 16 Feb 2018 | Read review
“request your food beforehand to enjoy your flight.”
preeyai, 8 Feb 2018 | Read review
“Board hungry and thirsty!”
63Mark63, 6 Feb 2018 | Read review
Show next 5 travel tips 5 of 10
About ANA (All Nippon Airways)
ANA, or All Nippon Airways (NH), is a Japanese airline headquartered in Tokyo. It flies to about 50 destinations within Japan and 32 international destinations in Asia, Europe and North America. ANA operates hubs at Tokyo's Haneda Airport (HND) and Narita International Airport (NRT), and secondary hubs at Osaka's Kansai International Airport (KIX) and Chūbu Centrair International Airport (NGO). The airline has several subsidiaries, including regional airline ANA Wings, and low-cost carriers Air Do and Vanilla Air. It flies aircraft with a variety of cabin configuring that include First Class, Business Class, Premium Economy Class and Economy Class. The airline is a member of the Star Alliance.

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