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ANA (All Nippon Airways)


3,909 Reviews
Headquarters: Shiodome-City Center Higashi-Shimbashi Minato-ku, 105-7140 Tokyo Prefecture +81-0570-029-709 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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3,909 Reviews from our TripAdvisor Community

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3,909 reviews from our community

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Showing 1,063: English reviews
Philadelphia, Pennsylvania
Level 5 Contributor
59 reviews
13 helpful votes
Reviewed yesterday
NEW
via mobile

I was so excited to go to Southeast Asia!! I found a one way flight to Vietnam for under $400 on ANA, who I read is a top 5 best airline in the world. I had flown Qatar airlines before so I was curious as to how ANA would compare. Unfortunately I was injured a week before the trip and...

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International Economy New York City - Ho Chi Minh City

Helpful?
Thank megsupp
Milan, Italy
Level 6 Contributor
311 reviews
100 helpful votes
Reviewed yesterday
NEW

I thought ANA was much better based on the fact that it was boasted to be one of the best Asian airlines. Actually, the seats were not really comfortable, legroom was limited and we only had a light dinner and breakfast for an 11-hour overnight flight. Furthermore, the on-board entertainment was scarce. Overall, the trip was ok.

International Economy Tokyo - Frankfurt
Helpful?
Thank capoca
Brisbane, Australia
Level 6 Contributor
209 reviews
80 helpful votes
Reviewed 6 days ago
NEW

Very smooth, in all ways, domestic flight. Nice bento box lunch. Staff were friendly and discreet. Nothing to complain about. ANA is a very good airline and seems very well run.

Domestic First Class Tokyo - Sapporo
Helpful?
Thank Alan S
Santa Clara, California
1 review
Reviewed 6 days ago
NEW

I was flying along with my dog on this flight. I checked with the attendants before flying from Delhi and was told that my dog was in the cargo section. During my halt at Tokyo, I again inquired about the whereabouts of my dog..but it was very hard to explain what I was talking about. They couldn't even understand this...

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International Economy New Delhi - San Francisco

Helpful?
Thank talk2neha
Tokyo, Japan
Level 3 Contributor
15 reviews
7 helpful votes
Reviewed 6 days ago
NEW

I flew round-trip from Tokyo to Kuala Lumpur. This was my first flight with ANA since 2004 because I've always focused on price (think Air Asia). However, for this seven-hour flight one-way I decided to focus a little more on comfort. I ended paying $100 more for the round-trip ticket compared to the cheapest flight after factoring in meals and...

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Southeast Asia Economy Tokyo - Kuala Lumpur

Helpful?
3 Thank davegras
Bryan, Ohio
Level 5 Contributor
59 reviews
18 helpful votes
Reviewed 1 week ago

ANA is a top notch airline with impeccable service. Their biz-class seats, amenities, and in-flight entertainment were tremendous. But their service really sets them apart. I don't know what their ratio of flight attendants to passengers is, but there was always someone there if you needed something. We never had to seek anyone out when we had a need. All...

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International Business Class Los Angeles - Tokyo

Helpful?
Thank Mitchell O
Sydney, Australia
Level 4 Contributor
27 reviews
11 helpful votes
Reviewed 1 week ago

Flew from Sydney Kingsford Smith to Tokyo Haneda on 22 Sep 2017. The check-in experience was smooth and the staff were welcoming and helpful - they also managed to board a whole 787 in 10 minutes! The flight itself was very nice, with the 9-hour flight time passing by with ease. Food was decent for airline economy class (I had...

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International Economy Sydney - Tokyo

Helpful?
Thank Danny1670
Fort Meade, Maryland
Level 6 Contributor
131 reviews
33 helpful votes
Reviewed 1 week ago

Financial sector rating agencies have been constantly criticized by their biased rating methods and its disastrous consequences for general public. The same looks it is happening with airline rating agencies. The now "de facto" national flag-carrier of Japan, ANA is a painfully good example. The flight I took, NH105 is usually the choice for whom work up to late evening...

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International Business Class Los Angeles - Tokyo

Helpful?
Thank QuietBrazilian
Pune, India
Level 3 Contributor
12 reviews
Reviewed 1 week ago

I always use ANA for travel to Japan and ANA always lives upto the expectation and quality. Japanese are anyway extremely quality conscious which is seen in their flight operations as well. Really a very good airline.

North Asia Economy Mumbai (Bombay) - Tokyo
Helpful?
Thank sushantdusange
Level 5 Contributor
59 reviews
10 helpful votes
Reviewed 1 week ago

Had heard many good things for ANA service on the inter-continental flights especially on their Dreamliner but was disappointed when we took this flight it was on an old single aisle plane. The seats were comfy enough but quite old and the IFE TV screens were very old and small and crackly. The service was fantastic though.

North Asia Economy Hong Kong - Tokyo
Helpful?
1 Thank Kevin R
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See travel tips for airlines
“Either choose the special meal or bring your own food. Food is really terrible.”
talk2neha, 16 Oct 2017 | Read review
“For extra comfort try take windows side solo seats but note some ones are missing window”
QuietBrazilian, 13 Oct 2017 | Read review
“If you know few Japanese words e.g. Thankyou = Arigato Goizasmas they even give you more respect.”
KDSampat, 11 Oct 2017 | Read review
“Be on time always!”
KANDIRAIN, 8 Oct 2017 | Read review
“Do not use this airline”
christyf897, 29 Sep 2017 | Read review
Show next 5 travel tips 5 of 10
About ANA (All Nippon Airways)
ANA, or All Nippon Airways (NH), is a Japanese airline headquartered in Tokyo. It flies to about 50 destinations within Japan and 32 international destinations in Asia, Europe and North America. ANA operates hubs at Tokyo's Haneda Airport (HND) and Narita International Airport (NRT), and secondary hubs at Osaka's Kansai International Airport (KIX) and Chūbu Centrair International Airport (NGO). The airline has several subsidiaries, including regional airline ANA Wings, and low-cost carriers Air Do and Vanilla Air. It flies aircraft with a variety of cabin configuring that include First Class, Business Class, Premium Economy Class and Economy Class. The airline is a member of the Star Alliance.

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