We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

ANA (All Nippon Airways)


4,456 Reviews
Headquarters: Shiodome-City Center Higashi-Shimbashi Minato-ku, 105-7140 Tokyo Prefecture +81-0570-029-709 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
Add Photo Write a Review

4,456 Reviews from our TripAdvisor Community

Write a Review

4,456 reviews from our community

Filter reviews by popular destinations:
All reviews Tokyo Osaka Bangkok Chitose Okinawa Singapore Frankfurt Hong Kong Fukuoka Nagoya New York City Los Angeles Honolulu
Traveller rating
Cabin
  • (860)
  • (92)
  • (268)
  • (24)
Route
  • (703)
  • (337)
  • (99)
  • (87)
  • (18)
  • More
Language
  • More
Showing 1,244: English reviews
Boise, Idaho
Level 1 Contributor
3 reviews
4 helpful votes
Reviewed 2 days ago
NEW

If you fly from Nuremberg to Tokyo by ANA, the transit airport is Dusseldorf. Interestingly, at Dusseldorf, duty free shopping mall is in the “before passport check” zone in case you use ANA. So once checking passport at the immigration, you have no place to shop. I couldn't buy a leather wallet which I had promised to my nephew😊. The...

More 
International Economy Nuremberg - Tokyo

Helpful?
Thank KFujita
Fremont, California
Level 4 Contributor
44 reviews
24 helpful votes
Reviewed 2 days ago
NEW

4th time on ANA and as always, the flight was a joy. Clean, everything works, nice and pleasant flight attendants, tasty food....bathroom fully supplied. This airline has it down. Why can't the U.S. legacy airlines get a clue? Nothing to complain about here. All was the way it should be.

International Economy San Francisco - Tokyo
Helpful?
Thank PeterW88888
Aliso Viejo, California, USA
Level 2 Contributor
5 reviews
Reviewed 3 days ago
NEW

Excellent Business class. Seats and all were great. Food was great too. Nicest staff as well. Good entertainment movies and all amenities. Really comfortable lay flat bed.

International Business Class Bangkok - Los Angeles
Helpful?
Thank William S
Salatiga, Indonesia
Level 4 Contributor
39 reviews
4 helpful votes
Reviewed 3 days ago
NEW

Its my first flight with ANA and I can enjoy my trip form jakarta to tokyo, this trip was comfortable and the staf and the crew are very friendly and professional and service are perfect or i say it is "top class services".

North Asia Economy Jakarta - Tokyo
Helpful?
Thank DimasNugrahaS1
Singapore, Singapore
Level 3 Contributor
5 reviews
1 helpful vote
Reviewed 4 days ago
NEW

Once again memorable experience by flying with ANA. This flight was special because it was a R2-D2 Ana Jet (Star Wars) flight. We got a special boarding card and photograph as a token of souvenir. Coming into the major flying matters, my views are as follows.. Pro: 1. On time travel experience 2. Excellent attitude of cabin crews.. reminds me...

More 
Southeast Asia Economy Tokyo - Singapore

Helpful?
Thank DSP969
Okinawa, Japan
Level 5 Contributor
67 reviews
29 helpful votes
Reviewed 4 days ago
NEW

We always pick ANA, but to make sure you fly ANA with Japanese Crew as it is a Star Alliance make the flight yourself, I used Narita out of Tokyo but Haneda is actually closer to Tokyo and Osaka Kansai is also locations we use. We have tried the Star Alliance with United with extremely bad service. We have always...

More 
International Economy Tokyo - San Francisco

Helpful?
Thank Robert_Avery_13
Nagoya, Japan
Level 4 Contributor
37 reviews
10 helpful votes
Reviewed 4 days ago
NEW

Flight fare was moderate. Seats were nearly full. Meal was little bit better than other companies' flight. CA were polite.

Asia Economy Nagoya - Hong Kong
Helpful?
Thank shockbn
Level 2 Contributor
6 reviews
Reviewed 4 days ago
NEW

this flight left on time with little to no delay. staff were very professional and boarded everyone according to seat numbers in batches. seats were comfy and the leg room was great. food was good. portion sizes were good. one suggestion is making smaller packet of noodle sauce as the current size leaves a bit of excess on the bottom...

More 
North Asia Economy Manila - Tokyo

Helpful?
Thank Ciro R
Level 2 Contributor
6 reviews
Reviewed 4 days ago
NEW

arrived here after a 11 hour flight from seattle. slight delay landing due to high winds. staff were kind and called for me before the connection flight and then we were off. after landing @ Narita airport it the flight was delayed about an hour. landed in Manila about 10pm. flight overall was cozy and staff were professional and respectful....

More 
Southeast Asia Economy Tokyo - Manila

Helpful?
Thank Ciro R
Level 2 Contributor
6 reviews
Reviewed 4 days ago
NEW

Made a reservation using expedia. Everything was smooth and my one suggestion is testing your CSR's hardware before starting their day to make sure sound is clear on all ends. I had called in a few months before my flight to confirm my seats and had a bit of trouble trying to communicate with the agent assisting me. I was...

More 
International Economy Seattle - Manila

Helpful?
Thank Ciro R
See travel tips for airlines
“Really comfortable lay flat bed.”
williamsX3445SO, 9 Dec 2017 | Read review
“For NRT-SIN route this or any other ANA flights (or Singapore airlines flights) could be excellent an experience.”
DSP969, 8 Dec 2017 | Read review
“Do not use a Travel agent to bookflights. Do it yourself and you cannot go wrong.”
Robert_Avery_13, 8 Dec 2017 | Read review
“Little bit better than the flights by other companies.”
shockbn, 8 Dec 2017 | Read review
“chicken dinners, flight mode ok, careful with noodle sauce”
riverscyrus, 8 Dec 2017 | Read review
Show next 5 travel tips 5 of 10
About ANA (All Nippon Airways)
ANA, or All Nippon Airways (NH), is a Japanese airline headquartered in Tokyo. It flies to about 50 destinations within Japan and 32 international destinations in Asia, Europe and North America. ANA operates hubs at Tokyo's Haneda Airport (HND) and Narita International Airport (NRT), and secondary hubs at Osaka's Kansai International Airport (KIX) and Chūbu Centrair International Airport (NGO). The airline has several subsidiaries, including regional airline ANA Wings, and low-cost carriers Air Do and Vanilla Air. It flies aircraft with a variety of cabin configuring that include First Class, Business Class, Premium Economy Class and Economy Class. The airline is a member of the Star Alliance.

2,440 photos of this airline

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (2440)
Viewed
Seat (37)
Viewed
Food and Drink (140)
Viewed
Airline Lounge (20)
Viewed
Food and Drink (562)
Viewed
View from Window (202)
Viewed
View from window (32)
Viewed
Airport (303)
Viewed
Onboard features (17)
Viewed
Our fleet (33)
Viewed
Cabin (133)
Viewed
Airline Lounge (100)
Viewed
Onboard Feature (77)
Viewed
Airport (5)
Viewed
Seat (205)
Viewed
Cabin (2)
Viewed
Other (572)