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ANA (All Nippon Airways)


7,133 reviews
Headquarters: Shiodome-City Center Higashi-Shimbashi Minato-ku, 105-7140 Tokyo Prefecture 011 81 570-029-709 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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7,133 Reviews from our TripAdvisor Community

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7,133 reviews from our community

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Showing 2,028: English reviews
Loves Park, Illinois
1 review
Reviewed yesterday
NEW
via mobile

My bag was left on my connecting flight, took too long to get it back and then when it did arrive there was a huge hole in the side of my brand new bag! Customer service was terrible and has ignored my emails.

Southeast Asia Business Class Tokyo - Singapore
Helpful?
Thank Kay99123
Adelaide, Australia
Level 6 Contributor
193 reviews
68 helpful votes
Reviewed yesterday
NEW

I had to make a night time flight from HCMC to Tokyo (Narita), leaving HCMC at 10.40pm arriving NRT at 6.30 am. all was Ok with the flight, food, drinks, service until it was time to get some sleep. All the seats in economy did not allow the seat back to recline, so had to sit upright for the whole...

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North Asia Economy Ho Chi Minh City - Tokyo

Helpful?
Thank Rod Y
Level 6 Contributor
385 reviews
82 helpful votes
Reviewed yesterday
NEW
via mobile

I think ana has dropped their standard for the economy class . The food is so little for a 7 hours journey, service was slow and inflexible too. A bit disappointing as I used to love ana a lot previously.

North Asia Economy Singapore - Tokyo
Helpful?
Thank Annie0608
Lima, Peru
Level 6 Contributor
341 reviews
121 helpful votes
Reviewed 2 days ago
NEW

Disappointing. Old plane, basic service, not the level expected from an Asian arline. Avoid if possible.

International Business Class Washington DC - Tokyo
Helpful?
Thank Gazap0
Herentals, Belgium
Level 6 Contributor
279 reviews
38 helpful votes
Reviewed 2 days ago
NEW

Excellent service, great food and good wines. The bed was very much OK and I could sleep well. Extremely friendly personnel, also the European air hostess. Can it be better? Yes: the slippers are to small for larger feet; the "welcome on board drink" came late and in a plastic cup and from the "special wine list" every flight only...

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International Business Class Paris - Tokyo

Helpful?
Thank Philip P
Prague, Czech Republic
Level 4 Contributor
19 reviews
2 helpful votes
Reviewed 3 days ago
NEW

Honestly, I was expecting more. My Japanese friends told me, that ANA is one of the best airlines, but I didn't get any special experience flying them. Staff was nice, but this is a must, food sufficient, entertainment on average level, but it's very subjective. Overall it was not bad, but my expectations were somewhere else.

International Economy Frankfurt - Tokyo
Helpful?
Thank mizzi_1984
Chicago, Illinois
Level 5 Contributor
86 reviews
36 helpful votes
Reviewed 4 days ago
NEW

I can not comment on how things were in regular Economy class, but the Premium Economy was the correct choice for our 12+hour flight. Not only is there more room, but there was a leg rest that really helped to keep my short legs from dangling. Food was only ok, but there seemed to be plenty of it. Access lounge...

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International Premium Economy Chicago - Tokyo

Helpful?
1 Thank CydnHank
Melbourne, Australia
Level 6 Contributor
113 reviews
35 helpful votes
Reviewed 5 days ago
NEW
via mobile

This has to be the best airline ever. Comfortable seats with lots of legroom. Courteous staff that actually cares about your comfort, walking up and down the aisles to ensure if we needed anything at anytime during the flight. Excellent and lots of food with real stainless steel cutlery. Clean toilets throughout the flight. Highly recommended!!

Southeast Asia Economy Tokyo - Kuala Lumpur
Helpful?
Thank kingtuteja
Singapore
Level 6 Contributor
85 reviews
37 helpful votes
Reviewed 1 week ago

I booked and paid for the domestic flights on 24 Sep 2018 for my trip to Hakodate and back to Tokyo in Nov and Dec to enjoy early bird fares. However when I check the fares again today, the fares that are showing online were nearly 50% lower than what I have paid in Sep. This was really puzzling since...

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Domestic Economy Tokyo - Hakodate

Helpful?
1 Thank Jessyslee
Toronto, Canada
Level 4 Contributor
29 reviews
3 helpful votes
Reviewed 1 week ago

I had use their airlines around 5 times already as a connecting flight from Japan to the USa and Japan to Philippines. I find this airline with good customer service. I like their clean toilet and it is clean. I love how the stewardess take care of their passengers. Try it.

International Economy Tokyo - Los Angeles
Helpful?
Thank mmariegem
See travel tips for airlines
“Check and make sure that the seats recline if traveling overnight. If not upgrade !!!!!”
R0dY, 20 Oct 2018 | Read review
“Pay extra for business class - you win a day on arrival, times 2.”
58philipp, 19 Oct 2018 | Read review
“Not necessary the earlier you booked the tickets, the better rate you will get”
Jessyslee, 13 Oct 2018 | Read review
“book early, make your seat reservation early, gives you better price and choice of seat”
janneman55, 12 Oct 2018 | Read review
“Ground service is poor”
elads, 12 Oct 2018 | Read review
Show next 5 travel tips 5 of 10
About ANA (All Nippon Airways)
ANA, or All Nippon Airways (NH), is a Japanese airline headquartered in Tokyo. It flies to about 50 destinations within Japan and 32 international destinations in Asia, Europe and North America. ANA operates hubs at Tokyo's Haneda Airport (HND) and Narita International Airport (NRT), and secondary hubs at Osaka's Kansai International Airport (KIX) and Chūbu Centrair International Airport (NGO). The airline has several subsidiaries, including regional airline ANA Wings, and low-cost carriers Air Do and Vanilla Air. It flies aircraft with a variety of cabin configuring that include First Class, Business Class, Premium Economy Class and Economy Class. The airline is a member of the Star Alliance.

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