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ANA (All Nippon Airways)


7,472 reviews
Headquarters: Shiodome-City Center Higashi-Shimbashi Minato-ku, 105-7140 Tokyo Prefecture 011 81 570-029-709 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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7,472 Reviews from our TripAdvisor Community

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7,472 reviews from our community

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Showing 2,138: English reviews
Montreal, Canada
Level 6 Contributor
187 reviews
47 helpful votes
Reviewed yesterday
NEW

Great service at the counter usually sets the tone for the flight. Well ANA you really have a great friendly team! The service onboard was fast friendly and fantastic. The only negative (like most airlines) the food was so so. Short flight so no big deal. ......Did I tell you great service!

Date of travel: December 2018
North Asia Economy Hangzhou - Osaka
Helpful?
Thank michael_cruises
Manhattan Beach, California
Level 4 Contributor
34 reviews
22 helpful votes
Reviewed yesterday
NEW

Two overnight legs, with a deliberately long layover in Narita to explore the town of Narita, on immaculately clean planes, with super comfortable lie flat seats. All seats has direct access to the aisle and were spacious. Service was attentive and friendly with always a warm smile on the face and eye to eye contact. This was a comfortable and...

Date of travel: December 2018
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International Business Class Mumbai - Los Angeles

Helpful?
Thank andrewsY903HH
TOKYO
3 reviews
4 helpful votes
Reviewed 2 days ago
NEW

We were not aware of our plane until we saw it from the boarding area. It was a really special treat for us to be on an R2-D2 Dreamliner. One of the most smooth and comfortable flights I've ever had. Everything made us happy and ANA's service was perfect as always. Love ANA's staffs and crews.

Date of travel: April 2018
International Economy Tokyo - Seattle
Helpful?
Thank ReviewerFromTokyo
Adelaide, Australia
Level 6 Contributor
345 reviews
130 helpful votes
Reviewed 2 days ago
NEW
via mobile

Connecting from a poor C on ANA from SIN, it is always a treat to transit at NRT. Fast efficient security with transfer then straight to ANA First Suite Lounge. No sit down dining on Satellite 5 Suite Lounge If you have time go to Suite Lounge Satellite 4 or for better food to Business lounge next door. Good showers....

Date of travel: December 2018
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International First Class Tokyo - Washington DC

Helpful?
Thank conb278
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Level 1 Contributor
3 reviews
Reviewed 3 days ago
NEW

The economy class is more spacious and has more leg room than SIA. The air stewardess are also more attentive.

Date of travel: November 2018
North Asia Economy Singapore - Tokyo
Helpful?
Thank BeeHuiL2
Saint Paul, Minnesota
Level 4 Contributor
17 reviews
3 helpful votes
Reviewed 3 days ago
NEW

We used ANA to get from ITM to HND rather than taking the bullet train. The flight was 1/3 the price of the bullet train (unless you have the Japan Rail Pass for tourists). There are many flights so we had no issues finding a time that worked for us. We also arrived very early due to being unfamiliar with...

Date of travel: November 2018
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Domestic Economy Osaka - Tokyo

Helpful?
Thank 17JajaB
Adelaide, Australia
Level 6 Contributor
345 reviews
130 helpful votes
Reviewed 4 days ago
NEW
via mobile

Was booked in Business on a 787 with the 1-2-1 configuration in 1A Upon boarding realised we had been swapped to a 787 with 2-2-2 slant beds Maybe due to an overbooked flight? Very uncomfortable slant beds and given it was an overnight flight, totally uncomfortable to sleep especially given I am 6ft3. Service was good and Dreamliner is good...

Date of travel: November 2018
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North Asia Business Class Singapore - Tokyo

Helpful?
Thank conb278
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Seattle
Level 6 Contributor
372 reviews
203 helpful votes
Reviewed 4 days ago
NEW

The flight returning to the US went better than the flight to Japan, even despite being stuck on the tarmac in Narita for 80 minutes because a connecting flight was delayed (we were only 35 minutes late on arrival). First, my seat wasn't broken and my partner's tray table worked properly. Second, the flight was only about 2/3'rds full, so...

Date of travel: December 2018
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International Economy Tokyo - Seattle

Helpful?
Thank pamelaao2018
Hong Kong, China
Level 6 Contributor
143 reviews
74 helpful votes
Reviewed 4 days ago
NEW

I took ANA from my trip from Hong Kong to Honolulu and return. I also made a transit in Tokyo Narita Airport. Both flights (HK-Tokyo and Tokyo-Honolulu) were very satisfactory and attentive services. The meals on flight were indeed excellent for economy class flights. Highly recommended for trips to Japan.

Date of travel: December 2018
International Economy Hong Kong - Honolulu
Helpful?
Thank Caveman_Lee
Nagoya, Japan
Level 3 Contributor
13 reviews
Reviewed 5 days ago
NEW

it was the first time for me going to Korea with ANA, my first impression is as same as other good comment , the food is good and clean also nice and friendly flight attendance

Date of travel: January 2018
North Asia Economy Osaka - Seoul
Helpful?
Thank Fearlesswan
See travel tips for airlines
“Excellent business class lounge in Narita, with showers”
andrewsY903HH, 13 Dec 2018 | Read review
“Get the bulkhead seat”
lindoushek, 9 Dec 2018 | Read review
“Only book if you can't find other options.”
NikolaiSander, 8 Dec 2018 | Read review
“One can request food in advance even trays of fruits.”
preeyai, 6 Dec 2018 | Read review
“just eat and drink for 14 hours - its worth it!”
Wander08580068453, 3 Dec 2018 | Read review
Show next 5 travel tips 5 of 10
About ANA (All Nippon Airways)
ANA, or All Nippon Airways (NH), is a Japanese airline headquartered in Tokyo. It flies to about 50 destinations within Japan and 32 international destinations in Asia, Europe and North America. ANA operates hubs at Tokyo's Haneda Airport (HND) and Narita International Airport (NRT), and secondary hubs at Osaka's Kansai International Airport (KIX) and Chūbu Centrair International Airport (NGO). The airline has several subsidiaries, including regional airline ANA Wings, and low-cost carriers Air Do and Vanilla Air. It flies aircraft with a variety of cabin configuring that include First Class, Business Class, Premium Economy Class and Economy Class. The airline is a member of the Star Alliance.

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