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ANA (All Nippon Airways)

10,567 reviews
Headquarters: Shiodome-City Center, Higashi-Shimbashi Minato-ku, Tokyo Prefecture 105-7140
Overview
4.010,567 reviews
Travellers' Choice 2020 Winner
Travellers' Choice 2019 Winner
Travellers' Choice 2018 Winner
Travellers' Choice 2017 Winner
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About ANA (All Nippon Airways)

Airline Alliance

Star Alliance
Headquarters: Shiodome-City Center, Higashi-Shimbashi Minato-ku, Tokyo Prefecture 105-7140

Airline Summary

ANA, or All Nippon Airways (NH), is a Japanese airline headquartered in Tokyo. It flies to about 50 destinations within Japan and 32 international destinations in Asia, Europe and North America. ANA operates hubs at Tokyo's Haneda Airport (HND) and Narita International Airport (NRT), and secondary hubs at Osaka's Kansai International Airport (KIX) and Chūbu Centrair International Airport (NGO). The airline has several subsidiaries, including regional airline ANA Wings, and low-cost carriers Air Do and Vanilla Air. It flies aircraft with a variety of cabin configuring that include First Class, Business Class, Premium Economy Class and Economy Class. The airline is a member of the Star Alliance.
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Richard A J wrote a review 17 Apr
Bellaire, Texas6 contributions2 helpful votes
Houston - Tokyo
International
ANA has a nice reputation but there are hidden problems with the airline. The first problem is that the telephone hold time is 1 to 1 1/2 hours no matter when the call is initiated. It happens every time and it is frustrating to say the least. Secondly I wanted to fly using points. I was placed on a waitlist and was told I would be notified about 2 weeks before the flight. About 5 days before the expiration ( 19 days before departure) I received an email that I had a ticket. Great. But I had to call and wait another 1 1/2 hours. When an agent came on the line she said that they had awarded me a one way ticket but the return was cancelled. Why? Don’t know. But I checked on the seats and there were plenty available. I really do not understand ANA’s policy. Even in low season with many seats, they couldn’t accommodate me. My answer is that I will not fly ANA again and would not recommend the rewards in spite of what The Points Guy says.
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Anumeet C wrote a review 16 Apr
1 contribution
New Delhi - Seattle
International
Travelled ANA for the first time and I’m sure it’s our last time . The business class has very less food choice on menu and lounge at Haneda airport doesn’t feel and look like a business class lounge. Very little to no food selection , the staff was not at all accommodating . Really disappointed . Never flying ANA again !!!
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Hiroyuki T wrote a review 14 Apr
14 contributions4 helpful votes
Tokyo - San Francisco
International
I flied in the premium economy class from Haneda airport, Japan to San Francisco, USA, in March, 2024. I really enjoyed the ANA lounge at Haneda airport. My flight was around 11pm so that most of restaurants were closed. It was very helpful that the ANA lounge offered the meals and drinks. It had a shower room but I couldn't use it because of the long wait list. I will try next time.
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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nicholas l wrote a review 13 Apr
1 contribution
Singapore - Tokyo
North Asia
Booked a round trip with them, and one way to Osaka from Narita. Made 2 booking respectively for 4 and 2 pax. Upon checking in each of us was allocated middle seats all around the plane. Tried to speak to the counter and was told nothing can be done. This is the best arrangements for all families flying with them. So just be prepared to sit separately no matter how many pax u made on the same bookings with them. I can only understand if my booking was made 6 different time. My first time and final time with this airline. If I can give 0 stars I will.
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Doublejay wrote a review 13 Apr
San Antonio, Texas97 contributions94 helpful votes
+1
San Francisco - Tokyo
International
The seat is spacious and easy to figure out how to operate. There is plenty of room for your stuff. The bathrooms were always spotless cleaned. Seat when makes into a wide, long and flat bed. Two pillows, a blanket and a seat pad were provided. The flight attendants were fast, friendly and available for any help required. Food was delicious and plentiful. Snacks are available between meals.
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Free meals at ANA lounge.
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Big Tivi
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Anumeet C wrote a tip 16 Apr
"Don’t travel with ANA airlines specially the busines class ticket holders it’s very disappointing Even the Haneda airport sucks "
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Jim H wrote a tip 3 Apr
"Not a good choice when traveling with small children"
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ogjohnkim wrote a tip Mar 2024
"It can be frustrating to communicate or expect things to happen if it’s not in their playbook. Need to keep that in mind "
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rogboy wrote a tip Mar 2024
"Go else where"
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PaulTalking C wrote a tip Mar 2024
"Make sure you take pics of your luggages coz they wont compensate you properly if your luggages got damage. Such a cheap airline."
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Sat, 04/05
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