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ANA (All Nippon Airways)


6,609 reviews
Headquarters: Shiodome-City Center Higashi-Shimbashi Minato-ku, 105-7140 Tokyo Prefecture 011 81 570-029-709 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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6,609 Reviews from our TripAdvisor Community

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6,609 reviews from our community

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Showing 1,882: English reviews
Edmonton, Canada
Level 6 Contributor
586 reviews
290 helpful votes
Reviewed yesterday
NEW

Checking in was pleasantly smooth and efficient. Ground staff and cabin crew were very friendly. Pilot's announcements and information were both great and comforting. The seats were very spacious and worth the fare. The attention from the cabin crew was superb. The food selection/menu and the beverages - highly commendable. Flight was uneventful just the way we like it and...

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International Business Class Vancouver - Kuala Lumpur

Helpful?
Thank Skaramoosh
Anchorage, Alaska
Level 5 Contributor
61 reviews
15 helpful votes
Reviewed yesterday
NEW
via mobile

A group of us flew round trip from Seattle to Bangkok through Tokyo with ANA and it was great! We were able to bid for an upgrade on the Seattle to Tokyo portion and were upgraded to premium economy, the extra room was so worth it on a 10 hour flight. The flight attendants made the biggest difference with this...

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International Premium Economy Seattle - Bangkok

Helpful?
Thank Rhiannon B
Veldhoven, The Netherlands
Level 5 Contributor
70 reviews
4 helpful votes
Reviewed yesterday
NEW

Clean plane, very good service and very friendly. Meals served are very good and additional service is possible. Good comfort seats.

International Business Class Tokyo - Dusseldorf
Helpful?
Thank Peter-Journeys
Kuala Lumpur
Level 6 Contributor
218 reviews
159 helpful votes
Reviewed yesterday
NEW

ANA has always been my top choice to the States and back, whether the transit would be in Seattle or San Francisco before my onward domestic flight to Anchorage or any other cities despite it has pretty early departures i.e. 7 am or 8 am depending whether it is the summer or winter months but that was just nice for...

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International Economy Kuala Lumpur - Anchorage

Helpful?
Thank Canny SL T
1 review
Reviewed 2 days ago
NEW
via mobile

Food & Services quality are great. I was never felt bored through out the long haul flight with all the Japanese Snacks, sweets, desserts give away and inflight entertainment. Thumbs up to ANA international flight!

International Premium Economy Kuala Lumpur - Los Angeles
Helpful?
Thank Winnie G
London, United Kingdom
Level 3 Contributor
9 reviews
16 helpful votes
Reviewed 2 days ago
NEW

I took flight with two sons . They could not go back to Japan since summer 2017 due to busy injury . We were for happy to see home and flight is always punctual and clean with good service . We could enjoy good time during flight for all , Really , nothing to say , flight attendance always around...

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International Business Class London - Tokyo

Helpful?
Thank shunsuke672
London, United Kingdom
Level 3 Contributor
9 reviews
16 helpful votes
Reviewed 2 days ago
NEW

Their flight ( in my case ) is always on time and arrive even earlier . Safe and comfortable is most important for me and in flight foods , drink are second . But , generally , their services are excellent . staffs are friendly and helpful , inside plane kept clean . Check in service also , quick So...

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Asia Economy Tokyo - Hong Kong

Helpful?
Thank shunsuke672
Singapore
Level 3 Contributor
20 reviews
12 helpful votes
Reviewed 3 days ago
NEW
via mobile

My family loves travelling on ANA. Their seats in Premium Economy are comfortable - wide enough with a leg rest. The kids love the in flight entertainment. There are special meals prepared for the kids. We took the red eye flight and basic amenities were provided before take off. For those not sleeping, they provide snacks for you as you...

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North Asia Premium Economy Singapore - Tokyo

Helpful?
Thank kopibaby
Dallas, Texas
Level 3 Contributor
13 reviews
Reviewed 4 days ago
NEW

Ground agent and Flight Crew are Nice and Helpful. Food is great, service is extremely pleasant and mixed with smiles. No need to walk to back cabin asking for drink or snack. Not like US carrier.

International Economy Chicago - Jakarta
Helpful?
Thank Herman M
2 reviews
Reviewed 4 days ago
NEW

The wait in line was long but the staff kept checking to see if anyone was on a flight leaving within the hour. After waiting for 30 minutes or so, I told the staff my flight was leaving in 30 minutes and they pulled me out of line into a shorter line.The original line's wait time was actually made longer...

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Domestic Economy Tokyo - Okinawa City

Helpful?
Thank Anthony M
See travel tips for airlines
“Book early to enjoy great savings.”
cannyslt, 19 Aug 2018 | Read review
“Really no delay , you can rely on arrival time n make schedule on arrival .”
shunsuke672, 18 Aug 2018 | Read review
“I thought the business class tickets were very reasonably priced.”
SamuelCPA, 15 Aug 2018 | Read review
“It's Japanese hospitality in all of their services! Omotenashi!”
751naomin, 14 Aug 2018 | Read review
“Take the Japanese food options. These are much better than the Western food.”
870bramg, 12 Aug 2018 | Read review
Show next 5 travel tips 5 of 10
About ANA (All Nippon Airways)
ANA, or All Nippon Airways (NH), is a Japanese airline headquartered in Tokyo. It flies to about 50 destinations within Japan and 32 international destinations in Asia, Europe and North America. ANA operates hubs at Tokyo's Haneda Airport (HND) and Narita International Airport (NRT), and secondary hubs at Osaka's Kansai International Airport (KIX) and Chūbu Centrair International Airport (NGO). The airline has several subsidiaries, including regional airline ANA Wings, and low-cost carriers Air Do and Vanilla Air. It flies aircraft with a variety of cabin configuring that include First Class, Business Class, Premium Economy Class and Economy Class. The airline is a member of the Star Alliance.

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