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American Airlines


45,278 reviews
Headquarters: 4333 Amon Carter Boulevard, Fort Worth, TX 76155-2605 +1 800-433-7300 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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45,278 Reviews from our TripAdvisor Community

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45,278 reviews from our community

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Showing 37,507: English reviews
Level 1 Contributor
4 reviews
Reviewed today
NEW

Great flight due to amazing flight crew. Most attentive, interested in our comfort crew! Captain nearing his retirement, crew gave him a cake prior to our boarding -- he was so appreciative of them, greeted passengers with his coffee in hand -- made me feel so relaxed going into a long ocean flight. Movie/TV selection & food not as great...

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International Business Class London - Charlotte

Helpful?
Thank Vivian L
1 review
Reviewed today
NEW
via mobile

We recently took an American Airlines 5 a.m. flight with a very, very short connect of 50 minutes through Charlotte NC (CLT). There was a gate change for the connect, and, it seems AA keep the connecting gates near to next leg,(2 gates) away. CLT is small and manageable. The transfer from FLL to the Miami hotel/cruiseport is easy, affordable...

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Domestic Economy Philadelphia - Fort Lauderdale

Helpful?
Thank Travel573401
Webster, Massachusetts
2 reviews
Reviewed today
NEW

It was a smooth and nice flight. Very comfortable seats and nice crew!!!! I was traveling with an infant she she slept thought the hole flight. :)

Caribbean Economy Boston - Punta Cana
Helpful?
Thank benespamela
El Paso, Texas
Level 3 Contributor
17 reviews
2 helpful votes
Reviewed today
NEW
via mobile

Was fortunate enough to fly American Airlines to China for vacation. The entire experience was great! Flight attendants were wonderful and even got a visit from the Captain prior to departure. Would highly recommend it if you have the chance.

International Business Class Los Angeles - Beijing
Helpful?
Thank RipF3
Peebles, United Kingdom
Level 6 Contributor
165 reviews
86 helpful votes
Reviewed today
NEW

If this is supposed to be a premiere airline, god help us! 7 hours with poor service no inflight entertainment and a cabin crew that appeared completely disinterested in anyone not flying business class. This level of appointment may have passed as suitable 20/30 years ago but not now the aircraft may have been suitable for short haul but not...

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International Economy Edinburgh - New York City

Helpful?
Thank gerrysScotland
Dallas
Level 3 Contributor
19 reviews
9 helpful votes
Reviewed today
NEW
via mobile

Scheduled to fly into Charlotte on returning trip. Did not want to stay overnight because get charged twice for luggage (found out on trip to Aruba) and I think it is bogus! Supposed to get one bag free in US, but if legs booked on same reservation no free bag and if layover more than 12 hours get charged twice....

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International Economy Aruba - Little Rock

Helpful?
Thank Dee G
2 reviews
1 helpful vote
Reviewed yesterday
NEW
via mobile

Hands down the absolute worst company to use they caused me to miss my flieght my children boarded another plane with there cousin n I missed my flieght do to run around with employed

Caribbean Economy Newark - Puerto Plata
Helpful?
Thank Kelly M
English Harbour, Antigua
Level 3 Contributor
17 reviews
Reviewed yesterday
NEW

Took a plane from Antigua in the Caribbean to Miami and had to provide my own entertainment. The only thing that made me enjay the flight was that my dad was with me and the attendants were amazingly kind especially the eldest woman

International Economy Antigua - Miami
Helpful?
Thank greatcarlyn
Farmingdale NY, United States
Level 1 Contributor
4 reviews
Reviewed yesterday
NEW

The flight boarded well considering that it was a very full flight. Attendants were courteous and helpful.

International Economy Barcelona - New York City
Helpful?
Thank Rita P
Phoenix, Arizona
1 review
Reviewed yesterday
NEW
via mobile

American Airlines is the worst airline I have ever taken. First I try to book a one way ticket to Joplin,Mo but I guess you can’t do that because the airports are small, so they had my flight going to LAX airport and me staying there for 2 an a half hours, which then went to Dallas and me stay...

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Domestic Economy Phoenix - Joplin

Helpful?
Thank arianaburrell78
See travel tips for airlines
“Out of Heathrow, NO liquids in purse, backpack, carry-on except in ONE small ziplock & NONE over 2 OZ! Security tight, abrupt, rude.”
Trail438052, 21 Sep 2018 | Read review
“In a weather delay: stay at the gate, your seat may be assigned to more than one person, your boarding pass means NOTHING.”
paula_mower, 20 Sep 2018 | Read review
“We paid extra to both have aisle seats across from each other.”
ArleneNYNJFL, 20 Sep 2018 | Read review
“Expect to wait and add at least 2 hours for customs”
jaxoccasionaltravels, 20 Sep 2018 | Read review
“We have TSA precheck and the always speeds things up”
susannebX498CH, 20 Sep 2018 | Read review
Show next 5 travel tips 5 of 10
About American Airlines
Headquartered in Fort Worth, Texas, American Airlines (AA) offers non-stop flights to more than 250 destinations in more than 40 countries across North America, South America, the Caribbean, Europe and Asia. With hubs at Chicago O'Hare International Airport (ORD), London Heathrow Airport (LHR), New York's John F. Kennedy Airport (JFK), Miami International Airport (MIA) and Los Angeles International Airport (LAX), AA has more than 6,700 flights daily. In addition to about 50 Admirals Club lounges worldwide, the airline also has four Flagship Lounges at JFK, LAX, LHR and ORD for use by First Class passengers on international and transcontinental flights.
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