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American Airlines


47,984 reviews
Headquarters: 4333 Amon Carter Boulevard, Fort Worth, TX 76155-2605 +1 800-433-7300 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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47,984 Reviews from our TripAdvisor Community

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47,984 reviews from our community

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Showing 39,927: English reviews
Severna Park, Maryland
Level 5 Contributor
56 reviews
20 helpful votes
Reviewed today
NEW

AA is always dependable and comfortable. I usually get a business class seat going to Europe, hoping to get some sleep overnight, however, I was unable to get a business class seat this trip but found my coach class seat, blanket, pillow and an empty seat next to me enough to rest comfortably. Flight back was great but the food...

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International Economy Philadelphia - Rome

Helpful?
Thank dianalstrohecker
Level 3 Contributor
14 reviews
3 helpful votes
Reviewed today
NEW
via mobile

Trying to get home to Louisville KY from New Orleans took us approximately 26 hours! The flight that was supposed to take us from New Orleans to Charlotte was delayed for maintenance causing us to miss our connecting flight. The airlines put us up in a hotel and gave us two food vouchers. We stayed another night in New Orleans....

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Domestic Economy New Orleans - Charlotte

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Thank msatterley5050
Level 2 Contributor
2 reviews
1 helpful vote
Reviewed today
NEW

First time flying Business class with AA and it will not be my last. The whole experience from lounge access before departure down to the food that was on offer was nothing short of amazing. The staff inside the AA lounge were very professional and help me with any issues i may have been having. To the flight it was...

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International Business Class New York City - London

Helpful?
Thank RossL696
Honolulu, Hawaii
Level 5 Contributor
53 reviews
22 helpful votes
Reviewed yesterday
NEW

I love the new 777 First Class configuration of 1-2-1. If you’re flying alone the single seat is the best. You get a lie flat seat and don’t have to look or be near any other person. There are some nice storage compartments for your inflight personal items too. The seat is a little tight for larger people and feels...

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Domestic First Class Honolulu - Dallas

Helpful?
Thank Timothy B
Wodonga, Australia
Level 6 Contributor
412 reviews
104 helpful votes
Reviewed yesterday
NEW

Not an overly long flight. Boarded on time. Like the way the carry on baggage rules are followed. Very nice staff as well.

Domestic Economy Miami - New Orleans
Helpful?
Thank Paul U
Byron, United States
Level 1 Contributor
4 reviews
3 helpful votes
Reviewed yesterday
NEW

The Boeing 737-800 seats 13A and 13B were absolutely constricted.Our seats had restricted under seat storage and legroom due to the position of an entertainment equipment box and would not recline but rather lean you forward.There should be an advisory concerning these seats.The passenger can be made aware that these seats are very constricted, especially when a person reclines their...

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Domestic Economy Los Angeles - Atlanta

Helpful?
1 Thank MACWM
1 review
Reviewed yesterday
NEW
via mobile

AA cancelled our flight to Dulles airport from Dallas bc they said we missed the previous flight. As we tried to explain to the staff that when we called the lady to say we couldn't make the flight she never informed us that the other flights would be canceled.When we tried to talk to the staff on the phone, they...

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Domestic Economy Dallas - Washington DC

Helpful?
Thank Stay756050
Tucson, Arizona
Level 2 Contributor
9 reviews
2 helpful votes
Reviewed yesterday
NEW

We left out of Tucson at 11:30 pm, arriving in Charlotte, NC at 6:22 am. We were rather concerned about catching our next flight leaving at 7:05 am but that was not a problem. We arrived early in Charlotte so there was more than enough time to catch our next flight to Miami. In Miami we had enough time to...

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Caribbean First Class Tucson - Grenada

Helpful?
Thank 65kathyj
Rio Rancho, New Mexico
Level 3 Contributor
19 reviews
6 helpful votes
Reviewed yesterday
NEW
via mobile

If you don’t mind flights cancelled, delays, boarding a plane only to be told you have to exit and they need to find another plane, missing your connecting flight due to delays and flying standby, this is the airline for you. I would never recommend flying with American Airlines. We booked our flights 9 months earlier as we had a...

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Caribbean Economy Albuquerque - San Juan

Helpful?
Thank TAW52
2 reviews
2 helpful votes
Reviewed yesterday
NEW
via mobile

On 11/15 flight AA4785 was cancelled due to weather. We were placed on flight AA4923 the following day 11/16 and later denied boarding involuntarily. We were offered a voucher for $490.00 ea.; however we incurred a $225.00 room fee on the 15th due to weather cancelation and close to $100.00 in meals for the day. The denied boarding of flight...

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Domestic Economy Philadelphia - Bangor

Helpful?
1 Thank keithocpd909
See travel tips for airlines
“Bring your own food”
dianalstrohecker, 17 Nov 2018 | Read review
“Check reviews that have airplane and seat numbers in order to make a your best selection.”
MACWM, 16 Nov 2018 | Read review
“Keep your expectations low. Remember, the most important thing is that you arrive at your destination in one piece.”
NorthStar45205273358, 16 Nov 2018 | Read review
“Get to the gate early. No assigned seats until you check in.”
choo2drivr, 16 Nov 2018 | Read review
“Pick a seat with no kids behind you.”
jhh8, 16 Nov 2018 | Read review
Show next 5 travel tips 5 of 10
About American Airlines
Headquartered in Fort Worth, Texas, American Airlines (AA) offers non-stop flights to more than 250 destinations in more than 40 countries across North America, South America, the Caribbean, Europe and Asia. With hubs at Chicago O'Hare International Airport (ORD), London Heathrow Airport (LHR), New York's John F. Kennedy Airport (JFK), Miami International Airport (MIA) and Los Angeles International Airport (LAX), AA has more than 6,700 flights daily. In addition to about 50 Admirals Club lounges worldwide, the airline also has four Flagship Lounges at JFK, LAX, LHR and ORD for use by First Class passengers on international and transcontinental flights.
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