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American Airlines


51,328 reviews
Headquarters: 4333 Amon Carter Boulevard, Fort Worth, TX 76155-2605 +1 800-433-7300 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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51,328 Reviews from our TripAdvisor Community

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51,328 reviews from our community

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Showing 42,843: English reviews
Level 1 Contributor
3 reviews
1 helpful vote
Reviewed today
NEW

Flight was on-time, comfortable seats in economy. A minor medical emergency occurred during the last 45 minutes of the flight. The attendants handled it and it did not disrupt the remainder of the flight.

Date of travel: January 2019
USA Economy Cancun - Dallas
Helpful?
Thank Gary B
Denver, Colorado
Level 4 Contributor
24 reviews
34 helpful votes
Reviewed today
NEW

AA just stole 140,000 miles from my account. They got hacked and turned off all notifications so the guy booking a one way first class flight from Hong Kong to Dallas (I have never lived in either city) just booked the trip and flew and it never occurred to AA that it might be fraud. Now they refuse to reimburse...

Date of travel: January 2019
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International Economy Denver - Belize City

Helpful?
Thank KenPinDenver
Boston, Massachusetts
Level 4 Contributor
23 reviews
6 helpful votes
Reviewed today
NEW

When we were preparing to return home after a nice trip in Costa Rica, and weather basically shut down our airport. American gave us choices, but none would work for us really. We got through on the phone without a crazy wait and they were super helpful in rebooking. I was impressed. Then, that flight was cancelled. Same story -...

Date of travel: January 2019
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International Economy San Jose - Boston

Helpful?
Thank O1638GBstevenh
Dallas, Texas
Level 6 Contributor
219 reviews
42 helpful votes
Reviewed today
NEW

My wife requires an isle seat for medical reasons. She got her request( only because I paid extra for it & assumed we would be assigned next to each other) and I was seated 4 isles down in a middle seat. We arrived at the departure gait 2& 1/2 hours before the flight. Check in person was there about 45...

Date of travel: January 2019
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International Economy San Juan - Dallas

Helpful?
Thank Hidrfoot01
Miami, Florida
Level 6 Contributor
327 reviews
84 helpful votes
Reviewed today
NEW
via mobile

We booked three tickets to fly on AA for a family cruise. I recently signed up for an airline credit card so that I could receive benefits like free checked bags for myself and companions. We packed accordingly and when we got to the airport we were informed that because my ticket was an award ticket we would have to...

Date of travel: January 2019
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Domestic Economy Washington DC - Miami

Helpful?
Thank hollind
Des Moines, Iowa
Level 1 Contributor
3 reviews
2 helpful votes
Reviewed today
NEW
via mobile

I recently booked a vacation package through Expedia. I soon realized I booked for the wrong dates. Mary from American Airlines was very helpful on the phone and directed me to Customer Relations site and there I explained what had happened. We did pay the fees to change from economy to main cabin however the change fee was waived, saving...

Date of travel: January 2019
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Caribbean Economy Des Moines - Montego Bay

Helpful?
Thank Explore760568
Wilmington, Delaware
Level 5 Contributor
96 reviews
26 helpful votes
Reviewed today
NEW

The flight boarded and left the gate on time. Smooth flight down to Tampa. Wi-Fi worked great. No complaints

Date of travel: December 2018
Domestic First Class Philadelphia - Tampa
Helpful?
Thank josephw197
2 reviews
Reviewed today
NEW

On a flight from Chicago Ohare to San Antonio, I had the pleasure of receiving exceptional customer service. The flight attendants were welcoming, gracious and remarkably customer oriented. Throughout the flight, they engaged with passengers in a personal and upbeat manner - making you feel as if they were genuinely concerned about your comfort and well-being. The routine of service...

Date of travel: January 2019
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Domestic Economy Chicago - San Antonio

Helpful?
Thank windycityflyer1
Fairfield, Connecticut
Level 6 Contributor
212 reviews
430 helpful votes
Reviewed today
NEW

Recently traveled to Nassau from New York in business class. Check in (including dropping off a checked bag in NY) was a breeze; however, there was no one manning the Priority Desk when I checked in (at 5 AM on a Saturday) so I used the kiosk. No big deal for me. During the flight, the team took care of...

Date of travel: January 2019
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Caribbean Business Class New York City - Nassau

Helpful?
Thank JFsB
East Moline, Illinois
Level 5 Contributor
70 reviews
81 helpful votes
Reviewed today
NEW
via mobile

We found out in mid flight home from Jamaica to Ohare that our connection to Moline was canceled with no reasoning. We had family dropping our child off at 7:00 am the next morning so we had to get home that night. Well when we landed we talked to customer service once through customs and said they could only book...

Date of travel: January 2019
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Caribbean Economy Moline - Montego Bay

Helpful?
Thank mike c
See travel tips for airlines
“Book a different carrier.Ever since 911 American Airlines is more interested in their bottom line, not customer service.”
Hidrfoot01, 22 Jan 2019 | Read review
“Book early. Most flights are sold out.”
josephw197, 22 Jan 2019 | Read review
“personalize your interaction by recognizing the flight attendants name”
windycityflyer1, 22 Jan 2019 | Read review
“Take your own food on board”
Symba2014, 22 Jan 2019 | Read review
“Row 17 is great for legroom on a 777-200”
SunnyTrvlLvr, 22 Jan 2019 | Read review
Show next 5 travel tips 5 of 10
About American Airlines
Headquartered in Fort Worth, Texas, American Airlines (AA) offers non-stop flights to more than 250 destinations in more than 40 countries across North America, South America, the Caribbean, Europe and Asia. With hubs at Chicago O'Hare International Airport (ORD), London Heathrow Airport (LHR), New York's John F. Kennedy Airport (JFK), Miami International Airport (MIA) and Los Angeles International Airport (LAX), AA has more than 6,700 flights daily. In addition to about 50 Admirals Club lounges worldwide, the airline also has four Flagship Lounges at JFK, LAX, LHR and ORD for use by First Class passengers on international and transcontinental flights.
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