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American Airlines

78,409 reviews
Headquarters: 4333 Amon Carter Boulevard, Fort Worth, TX 76155-2605
Overview
3.078,409 reviews
Travellers' Choice 2019 Winner
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About American Airlines

Airline Alliance

oneworld
Headquarters: 4333 Amon Carter Boulevard, Fort Worth, TX 76155-2605

Airline Summary

Headquartered in Fort Worth, Texas, American Airlines (AA) offers non-stop flights to more than 250 destinations in more than 40 countries across North America, South America, the Caribbean, Europe and Asia. With hubs at Chicago O'Hare International Airport (ORD), London Heathrow Airport (LHR), New York's John F. Kennedy Airport (JFK), Miami International Airport (MIA) and Los Angeles International Airport (LAX), AA has more than 6,700 flights daily. In addition to about 50 Admirals Club lounges worldwide, the airline also has four Flagship Lounges at JFK, LAX, LHR and ORD for use by First Class passengers on international and transcontinental flights.
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78409Reviews
7775Photos
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Jordon C wrote a review Yesterday
1 contribution
Charlotte - Philadelphia
Domestic
Was told we had to wait due to a computer needed rebooted, then after waiting 30 minutes we were told that the system was still rebooting. Next another 30 minutes had passed and we were notified that the fuel needed to be moved over to the other tank. Then no communication and they turned the plane off, another 20 minutes passed and the fire department crew came in with their trucks and inspected the plane. Another 10 minutes has passed and we were are now beginning to move. The lack of communication and no one coming around handing out water was insane. Human morals?????? Really about to leave all of your passengers worrying about their safety. Disappointed. Disrespect. Never going through American Airline.
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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mikespirk05 wrote a review Yesterday
Union, Ohio2 contributions
Orlando - Dayton
Domestic
AA used to provide good service. They appear to be struggling as of late while rates continue to increase. Several of our flights were delayed or switched. Total of 15 hours spent in airports to get from Orlando to Dayton. Not acceptable! I don't AA cares about the passengers, only the money. I hope the congress is taking notice!
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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CJ H wrote a review Yesterday
1 contribution
Phoenix - Seattle
Domestic
American Airlines is fine if you can get from point a to point b without issues. However, American Airlines makes getting between points without an issue incredibly difficult. So just plan to experience a delayed flight, missing or delayed bag(s), incorrect food option shown with reservation (first class), nasty food in general ("breakfast" was actually a snack box that included mushy grapes and an unripened green banana). If you have to contact customer service, they're going to direct you to the website to contact whatever department you need (customer service, baggage, claims, etc.) individually. There is no "one stop" for your issue, there isn't even one website portal for everything. It's absolutely insane and the employees feel the same. They are NOT empowered to help you. Any live person is only there to direct you to the website. Getting anything traction for any online communication will take greater than a week, just be prepared for that. And the resolution you receive is going to be underwhelming, and likely not meeting any expectations you may have. Just avoid American Airlines all together. If you are traveling with AA Advantage miles, take advantage of code share flights on other airlines such as Alaska. Trust me, you'll be much happier. I'll never fly American airlines again.
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Steve A wrote a review Yesterday
1 contribution
Washington DC - Dayton
Domestic
American continues to disappoint. First their change in loyalty program to strictly loyalty points followed by requiring military to be in uniform for access to lounges. Finally, below average aircraft that suffer maintenance issues.
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Eugene S wrote a review Yesterday
San antonio5 contributions6 helpful votes
Tulsa - New York City
Domestic
Booked a First class round trip ticket from Tulsa, OK to NY for a cruise out of Manhatten for 32nd wedding anniversary. Got to the airport and told that two other First Class passengers had broken seats and as such I was being moved to coach so another passenger could take my seat next to my wife. The reason was that I had booked last so I was getting bumped. I explained I booked in October and when I did almost all of the seats were empty. Then another excuse after another. Called AA when I landed to be told that is not there policy nor practice. Not that it mattered. AA has been and is a joke of an airline, I really believe that new leadership is needed to fix the issues. They cannot even get their planes fixed. I was not surprised the seats were broke, looking around the cabin everything was looking pretty worn and broken. Usually when things are broken to these levels it is a sign of management being disengaged and not caring. They cannot even process a refund for the fare difference over the phone. Terrible.
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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This was her flight from Tampa to Miami all smiles.
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mikespirk05 wrote a tip Yesterday
"Pick a different airline. "
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CJ H wrote a tip Yesterday
"Avoid American airlines at all cost. Unless you enjoy having a miserable experience from employees who are miserable with their employer."
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Eugene S wrote a tip Yesterday
"Book with another Airline"
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Tracy C wrote a tip Yesterday
"Don’t pay for the priority my flight was changed several times and staff was told of paid upgrade for new ticket.this was not honored. "
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Emily H wrote a tip 22 Feb
"Do not travel with American Airline go Delta or any where else "
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Baggage fees
Domestic United States
Carry-on bag: Included
1st checked bag: $49
2th checked bag: $65
3th checked bag: $246
4th checked bag: $327
Each checked bag maximum 50lb/22kg
United States to Canada
Carry-on bag: Included
1st checked bag: $49
2th checked bag: $65
3th checked bag: $246
4th checked bag: $327
Each checked bag maximum 50lb/22kg
United States to Mexico
Carry-on bag: Included
1st checked bag: $49
2th checked bag: $65
3th checked bag: $246
4th checked bag: $327
Each checked bag maximum 50lb/22kg
*Please confirm baggage fees on airline website.
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Depart
Sat, 09/03
Return
Sat, 16/03
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1, Economy