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Air New Zealand

14,105 reviews
Headquarters: 185 Fanshawe Street, Auckland Central, Auckland New Zealand 01010
Overview
4.014,105 reviews
Travellers' Choice 2020 Winner
Travellers' Choice 2019 Winner
Travellers' Choice 2018 Winner
Travellers' Choice 2017 Winner
Legroom
Seat comfort
In-flight entertainment (WiFi, TV, films)
Onboard Experience
Customer service
Value for money
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About Air New Zealand

Airline Alliance

Star Alliance
Headquarters: 185 Fanshawe Street, Auckland Central, Auckland New Zealand 01010

Airline Summary

As the national airline of New Zealand, Air New Zealand operates non-stop services to more than 20 domestic destinations as well as to international ports in Australia, the Pacific Islands, Asia, North America, South America and the United Kingdom. As a member of the Star Alliance network, Air New Zealand is able to provide access to almost any destination in the world.
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14105Reviews
1929Photos
100Tips

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Taylor H wrote a review 16 Apr
1 contribution1 helpful vote
Queenstown - Auckland
Domestic
We were travelling from Queenstown to Auckland with a flight scheduled for 12.10pm. We were notified at boarding time (11.45am) that this was delayed a further 1 hour. Then a few minutes later we were notified that this was now delayed more than 4 hours (4.30pm departure).
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Robert S wrote a review 14 Apr
23 contributions10 helpful votes
Vancouver - Rarotonga
International
Travelled from Vancouver to Aukland then Rarotonga in March returning in April same route. Had exit row seats down and exit RAR to AUK then Premium Economy AUK to YVR. Service on all four legs was excellent compared to Air Canada, West Jet and Lufthansa - they should be ashamed.
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Rob S wrote a review 14 Apr
Paraparaumu, New Zealand266 contributions102 helpful votes
Taipei - Auckland
International
Had recognition upgrade recognized and flew business class. Seats a bit narrow but managed 4hr sleep in bed mode. Staff were friendly and efficient. I had a wonderful meal of smoked salmon as a starter followed by seared halibut fish. finished off with cheeseboard with a single
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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BricksTravels wrote a review 13 Apr
Australia18 contributions8 helpful votes
Auckland - Rarotonga
South Pacific
I always considered Air NZ as a budget airline domestically compared with Qantas but OK internationally. Maybe the short flight to he Cook Islands is treated more like a domestic flight but it had most of the hallmarks of a budget airline where you pay extra for seat selection
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Kyle wrote a review 9 Apr
Auckland, New Zealand29 contributions23 helpful votes
Wellington - Hobart
Trans-Tasman
TL;DR: Air NZ cancelled our flights, lost our bags for three days, and then stated their policy was to recompense $100 per passenger for necessary clothes and supplies (including medical supplies). It took them three months to sort this. We travelled Air NZ, and they cancelled
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Date of travel: December 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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great inflight entertainment and helpful tripadvisor app
3 Helpful votes
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2 Helpful votes
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Flughafen Los Angeles, Warten auf das Bording
2 Helpful votes
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3 Helpful votes
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Robert S wrote a tip 14 Apr
"Submit a lowest offer bid in Offer Up - you may get one or all. We got one."
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Darnell B wrote a tip 5 Apr
"Take food with you."
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the travel writer wrote a tip 1 Apr
"Choose another Airline other than Air NZ"
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leighkelly wrote a tip Mar 2024
"Never assume what you have booked and paid for is actually what you are going to get . "
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Techno M wrote a tip Mar 2024
"Don’t fly with them if you like a nice experience "
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ReturnOne-WayMulti-city
Depart
Wed, 08/05
Return
Wed, 15/05
Travellers
1, Economy