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Air New Zealand


8,244 reviews
Headquarters: 185 Fanshawe Street, Auckland Central, Auckland 01010 New Zealand 011 64 9-357 3000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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8,244 Reviews from our TripAdvisor Community

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8,244 reviews from our community

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Showing 7,524: English reviews
Level 4 Contributor
41 reviews
14 helpful votes
Reviewed 5 days ago
NEW

From the beginning the whole experience was very good, from booking online to seat allocation checking in. The in air service was also exceptional.

International Economy Adelaide - Las Vegas
Helpful?
Thank Robert S
France
Level 6 Contributor
189 reviews
50 helpful votes
Reviewed 5 days ago
NEW

The service was good and the staff offered activities for kids.The only inconvenience were the seats,they were very small and you felt squished during the whole flight.

South Pacific Economy Papeete - Auckland
Helpful?
Thank Angela M
Dunedin, New Zealand
Level 6 Contributor
134 reviews
18 helpful votes
Reviewed 5 days ago
NEW

Flew back home from Auckland same day i went there... Leg room was less coming home on the Koru Flight...interesting

Domestic Economy Auckland - Dunedin
Helpful?
Thank ericandlyn
Dunedin, New Zealand
Level 6 Contributor
134 reviews
18 helpful votes
Reviewed 5 days ago
NEW

Just a normal flight...we left half an hour late which is becoming the norm for Air New Zealand these days sadly... Apart from travelling with Jetstar there is no other choice

Domestic Economy Dunedin - Auckland
Helpful?
Thank ericandlyn
Greymouth, New Zealand
Level 3 Contributor
11 reviews
2 helpful votes
Reviewed 5 days ago
NEW

I Use air New Zealand frequently. They are a reliable, trustworthy company that look after and value their customers, what else do you need from an airline service? The airport is well laid out and has plenty of food and souvenir stores to keep you entertained, especially for short domestic flights. Flight Cancellations are not uncommon to the lower parts...

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Domestic Economy Christchurch - Invercargill

Helpful?
Thank Chris E
Florida
Level 5 Contributor
47 reviews
14 helpful votes
Reviewed 5 days ago
NEW

Not a bad flight for being almost 15 hours. The crew and service was fantastic. The seat back entertainment was awesome. Our only gripe was the Skycouch. We tried using it for our round trip and I guess it was better than having just two seats. For two adults, unless you're both small, it isn't very comfortable. If the people...

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International Economy Houston - Auckland

Helpful?
Thank FloridaFolks55
Auckland Central, New Zealand
Level 5 Contributor
59 reviews
13 helpful votes
Reviewed 5 days ago
NEW

On two flights during 2017 I turned down the tray table to find that the tray hadn't been cleaned. I want to fly the National carrier but getting on board a flight and finding unclean tables and I mean food scraps stuck to the table. Whether or not the cleaning staff are getting enough time to clean the aircraft, well...

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Domestic Economy Auckland - Wellington

Helpful?
Thank harvard1078
Level 3 Contributor
12 reviews
3 helpful votes
Reviewed 5 days ago
NEW

We traveled as a family of six and traveled just a seat and a bag. It was easy to order snacks and they come very quickly. Air New Zealand is a favourite carrier and prefer to travel with them.

South Pacific Economy Auckland - Apia
Helpful?
Thank Lorraine M
Auckland, New Zealand
Level 6 Contributor
239 reviews
47 helpful votes
Reviewed 5 days ago
NEW

Really like the ways that Air New Zealand provide to their customers for checking in. Lots of kiosks and helpful staff available at the same time to help whenever there is needed. No long queue waiting, wasting of time but very efficient and of course very safe and up to standard. In the cabin, excellent customers services.

South Pacific Economy Auckland - Nadi
Helpful?
Thank LilyChak
1 review
Reviewed 5 days ago
NEW
via mobile

Flight got cancelled due to fog. Air New Zealand desk said nothing they can do... no empathy, no understanding. Then when we finally got going the following morning, my seat and my wife seat were not together. The ground staff were very rude... ignoring us waiting to be helped..(wife is chinese??) Then being very rude to us and telling us...

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Trans-Tasman Economy Auckland - Coolangatta

Helpful?
Thank Dewald K
See travel tips for airlines
“If traveling together, book separately and make your own seat assignments if you can. Airline does not allow flexible seat assignment.”
LaciG66, 16 Jul 2018 | Read review
“Need to book the works as we only booked Seat and Bag so had to buy food on board”
dimike62, 16 Jul 2018 | Read review
“Choose another airline.”
, 15 Jul 2018 | Read review
“Skycouch is a unique design to Air NewZealand”
Kanku9, 14 Jul 2018 | Read review
“Don't travel Air NZ”
AustraliaJhowland, 14 Jul 2018 | Read review
Show next 5 travel tips 5 of 10
About Air New Zealand
As the national airline of New Zealand, Air New Zealand operates non-stop services to more than 20 domestic destinations as well as to international ports in Australia, the Pacific Islands, Asia, North America, South America and the United Kingdom. As a member of the Star Alliance network, Air New Zealand is able to provide access to almost any destination in the world.

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