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Air New Zealand

14,103 reviews
Headquarters: 185 Fanshawe Street, Auckland Central, Auckland New Zealand 01010
Overview
4.014,103 reviews
Travellers' Choice 2020 Winner
Travellers' Choice 2019 Winner
Travellers' Choice 2018 Winner
Travellers' Choice 2017 Winner
Legroom
Seat comfort
In-flight entertainment (WiFi, TV, films)
Onboard Experience
Customer service
Value for money
Cleanliness
Check-in and boarding
Food and beverage
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About Air New Zealand

Airline Alliance

Star Alliance
Headquarters: 185 Fanshawe Street, Auckland Central, Auckland New Zealand 01010

Airline Summary

As the national airline of New Zealand, Air New Zealand operates non-stop services to more than 20 domestic destinations as well as to international ports in Australia, the Pacific Islands, Asia, North America, South America and the United Kingdom. As a member of the Star Alliance network, Air New Zealand is able to provide access to almost any destination in the world.
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14103Reviews
1929Photos
100Tips

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Gus wrote a review Mar 2024
Melbourne, Australia141 contributions124 helpful votes
Melbourne - Christchurch
Trans-Tasman
The cabin crew on the flight were very good, but that is where it ends. The food was appalling. In one dish, as soon as you opened the lid of the meal container you were put off by the look of it. After one taste we closed the lid and called the Flight Attendant. She too was
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Tourist44163747457 wrote a review Mar 2024
1 contribution
Singapore - Auckland
International
As a proud NZers we can no longer endorse Air NZ as a quality airline. Having traveled extensivley with Singapore airlines and Vietnam airlines they are leagues ahead in customer service and onboard offering. The flight attendant was rude and argued when asked for a second
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Techno M wrote a review Mar 2024
Christchurch, New Zealand2 contributions1 helpful vote
Christchurch - Brisbane
Trans-Tasman
Poor overall experience. The seats are hard with little padding (A320) with little width between them. If you don’t upgrade to the works food upgrade you are offered NOTHING to eat until every other works paying passenger has finished (last hour of the flight! Attendants are
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Date of travel: December 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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plaka wrote a review Mar 2024
Ottawa-ON14 contributions5 helpful votes
Christchurch - Sydney
Trans-Tasman
If you fly with Air New Zealand airline, don’t upgrade to “The Works”, it is not worth it and a scam since everyone on board gets free entertainment and a meal on any International flight. Now their customer and support service took more than 3 weeks to reply to my issue with a
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Excursion03851832130 wrote a review Mar 2024
1 contribution
Auckland - Vancouver
International
After being a loyal customer for over 30 years. Air NZ totally screwed us. They cancelled their direct YVR to AKL service without explanation and re booked us on terrible alternatives, even though we paid more for a direct flight. My husband and I are now on separate flights and
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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great inflight entertainment and helpful tripadvisor app
3 Helpful votes
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2 Helpful votes
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2 Helpful votes
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Flughafen Los Angeles, Warten auf das Bording
2 Helpful votes
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123456
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Robert S wrote a tip 14 Apr
"Submit a lowest offer bid in Offer Up - you may get one or all. We got one."
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Darnell B wrote a tip 5 Apr
"Take food with you."
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the travel writer wrote a tip 1 Apr
"Choose another Airline other than Air NZ"
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leighkelly wrote a tip Mar 2024
"Never assume what you have booked and paid for is actually what you are going to get . "
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Techno M wrote a tip Mar 2024
"Don’t fly with them if you like a nice experience "
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ReturnOne-WayMulti-city
Depart
Mon, 06/05
Return
Mon, 13/05
Travellers
1, Economy