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Air New Zealand

14,105 reviews
Headquarters: 185 Fanshawe Street, Auckland Central, Auckland New Zealand 01010
Overview
4.014,105 reviews
Travellers' Choice 2020 Winner
Travellers' Choice 2019 Winner
Travellers' Choice 2018 Winner
Travellers' Choice 2017 Winner
Legroom
Seat comfort
In-flight entertainment (WiFi, TV, films)
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About Air New Zealand

Airline Alliance

Star Alliance
Headquarters: 185 Fanshawe Street, Auckland Central, Auckland New Zealand 01010

Airline Summary

As the national airline of New Zealand, Air New Zealand operates non-stop services to more than 20 domestic destinations as well as to international ports in Australia, the Pacific Islands, Asia, North America, South America and the United Kingdom. As a member of the Star Alliance network, Air New Zealand is able to provide access to almost any destination in the world.
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14105Reviews
1929Photos
100Tips

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Departure55194407415 wrote a review 3 Apr
1 contribution
Hokitika - Hobart
Trans-Tasman
Awful experience, Hokitika flight cancelled AirNZ offered a credit for that flight and in the process they cancelled and credited all flights. This was an unnecessary move from Airnz, I wanted to fly out from Christchurch so why cancel all my flights. Big mess and muck around.
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Brit-C wrote a review 1 Apr
3 contributions1 helpful vote
Honolulu - Auckland
International
I love flying with Air NZ and normally don't have any complaints about travel with them, however after my flight back from Hawaii last year was cancelled, I have spent nearly 6 months trying to get some compensation for the extra 3 nights my family (2 adults + 3 kids) had to
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Date of travel: September 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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the travel writer wrote a review 1 Apr
Auckland Central, New Zealand1293 contributions308 helpful votes
Noumea - Auckland
South Pacific
What a joke this Airline has become!!! first of all i booked this flight back in November 2023 for the easter weekend break for a special trip away in celebrating the end of cancer treatment and also for being in remmission!!! So the day before we leave we are told that we have
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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leighkelly wrote a review Mar 2024
Newcastle, Australia6 contributions2 helpful votes
Papeete - Sydney
South Pacific
Did not deliver on what we had booked and paid for . had 2 legs on way home from a holiday booked with Air NZ - Booked , paid and was confirmed Business class on these 2 legs. Day before due to fly , we received an email to say we had been downgraded to premium economy .
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Holly S wrote a review Mar 2024
Paraparaumu, New Zealand9 contributions1 helpful vote
Brisbane - Wellington
Trans-Tasman
Read this if you want and honest review or need some help deciding if you want to fly ANZ I've seen so many bad reviews for my home countries airline. especially from aussies but its not actually as bad as other people think when they fly or read the reviews. its the best
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Date of travel: May 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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great inflight entertainment and helpful tripadvisor app
3 Helpful votes
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2 Helpful votes
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Flughafen Los Angeles, Warten auf das Bording
2 Helpful votes
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3 Helpful votes
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Robert S wrote a tip 14 Apr
"Submit a lowest offer bid in Offer Up - you may get one or all. We got one."
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Darnell B wrote a tip 5 Apr
"Take food with you."
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the travel writer wrote a tip 1 Apr
"Choose another Airline other than Air NZ"
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leighkelly wrote a tip Mar 2024
"Never assume what you have booked and paid for is actually what you are going to get . "
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Techno M wrote a tip Mar 2024
"Don’t fly with them if you like a nice experience "
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ReturnOne-WayMulti-city
Depart
Wed, 08/05
Return
Wed, 15/05
Travellers
1, Economy