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Air New Zealand

14,105 reviews
Headquarters: 185 Fanshawe Street, Auckland Central, Auckland New Zealand 01010
Overview
4.014,105 reviews
Travellers' Choice 2020 Winner
Travellers' Choice 2019 Winner
Travellers' Choice 2018 Winner
Travellers' Choice 2017 Winner
Legroom
Seat comfort
In-flight entertainment (WiFi, TV, films)
Onboard Experience
Customer service
Value for money
Cleanliness
Check-in and boarding
Food and beverage
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About Air New Zealand

Airline Alliance

Star Alliance
Headquarters: 185 Fanshawe Street, Auckland Central, Auckland New Zealand 01010

Airline Summary

As the national airline of New Zealand, Air New Zealand operates non-stop services to more than 20 domestic destinations as well as to international ports in Australia, the Pacific Islands, Asia, North America, South America and the United Kingdom. As a member of the Star Alliance network, Air New Zealand is able to provide access to almost any destination in the world.
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14105Reviews
1929Photos
100Tips

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Seaside22378567142 wrote a review 8 Apr
1 contribution
Auckland - Melbourne
Trans-Tasman
My recent experience with Air New Zealand left me disappointed. It seems they prioritize cost-saving measures over customer satisfaction, as they will try to switch you to a cheaper flight whenever they can. I experienced this firsthand and had no choice if I wanted to get back
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Phil M wrote a review 7 Apr
Nelson-Tasman Region, New Zealand4 contributions
Perth - Auckland
Trans-Tasman
Air NZ used a Star Alliance partner, we were very frustrated to have booked seats prior, to find out that Air NZ put us in different seats. We couldn't understand the person on the intercom. Disappointing.
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Darnell B wrote a review 5 Apr
6 contributions1 helpful vote
Auckland - Rarotonga
South Pacific
We upgraded to the works package for movies and food. When the food was brought to us we were told there was only one option left as they did not have any of the popular ones left. We were at the back of the plane literally. I asked if you need to.book in the front seats to get
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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kizernz69 wrote a review 4 Apr
Invercargill, New Zealand2 contributions
Invercargill - Christchurch
Domestic
My first time flying in many years. As a plus size person I was extremely anxious about flying due to my size. The air new zealand staff in invercargill were amazing. Kind, understanding and discreet. Christchurch staff weren't as nice but still ok. Thankyou invercargill air
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Escape53717899849 wrote a review 3 Apr
1 contribution
Wellington - Hamilton
Domestic
I passed a note to the cabin crew requesting if they could announce happy birthday to my bf to make his birthday a little bit more special The cabin crew did such an amazing job with that. Thank you so much!
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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great inflight entertainment and helpful tripadvisor app
3 Helpful votes
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2 Helpful votes
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2 Helpful votes
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Flughafen Los Angeles, Warten auf das Bording
2 Helpful votes
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3 Helpful votes
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Robert S wrote a tip 14 Apr
"Submit a lowest offer bid in Offer Up - you may get one or all. We got one."
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Darnell B wrote a tip 5 Apr
"Take food with you."
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the travel writer wrote a tip 1 Apr
"Choose another Airline other than Air NZ"
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leighkelly wrote a tip Mar 2024
"Never assume what you have booked and paid for is actually what you are going to get . "
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Techno M wrote a tip Mar 2024
"Don’t fly with them if you like a nice experience "
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ReturnOne-WayMulti-city
Depart
Wed, 08/05
Return
Wed, 15/05
Travellers
1, Economy