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Air New Zealand


4,884 Reviews
Headquarters: 185 Fanshawe Street, Auckland Central, Auckland 01010 New Zealand +64 93573000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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4,884 Reviews from our TripAdvisor Community

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4,884 reviews from our community

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Showing 4,447: English reviews
Dubai
Level 6 Contributor
471 reviews
244 helpful votes
Reviewed 1 week ago

Always kind and friendly service. Board the plane quickly and gets everyone there safely and with a smile. Can't be beat.

Domestic Economy Nelson - Christchurch
Helpful?
Thank drjandthemissus
Dubai
Level 6 Contributor
471 reviews
244 helpful votes
Reviewed 1 week ago

Such a friendly crew - especially during school holidays when the plane was packed and had an unusually large number of kids. Great job!

Domestic Economy Queenstown - Wellington
Helpful?
1 Thank drjandthemissus
Sydney
Level 1 Contributor
4 reviews
Reviewed 1 week ago

We had spent months planning a simple family wedding in Rarotonga, Cook Islands. My husband and I caught the direct Sydney flight a week earlier to have a pre honeymoon and finalize plans before the family including my 3 kids arrived on the direct one week later. My sister is a travel agent and was aware of the issue with...

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South Pacific Premium Economy Sydney - Rarotonga

Helpful?
Thank Joanna G
Auckland Central, New Zealand
Level 5 Contributor
50 reviews
20 helpful votes
Reviewed 1 week ago

Booked the Skycouch so we had the free seat between us. Extra room made the trip much more comfortable. Didn't make the three seats into a bed, as morning flight but can see if a night flight, this option would be great. Plenty of room and bedding pieces. Great staff and meals were really nice. No complaints.

International Economy Honolulu - Auckland Central
Helpful?
1 Thank carnem61
Level 5 Contributor
65 reviews
20 helpful votes
Reviewed 1 week ago via mobile

Hi Air New Zealand, Wanted to congratulate you on your London based team on our flight today. They were extremely helpful and pleasant and made our journey all the better. Our row was looked after by Katrina and want to ensure she is recognised for the great smile and nothing is an issue attitude... The London based team to LA...

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International Economy London - Los Angeles

Helpful?
Thank Bryce T
Wellington, New Zealand
Level 6 Contributor
153 reviews
14 helpful votes
Reviewed 1 week ago

Unusually for me, it was uneventful and pleasant flight after arriving in Auckland on a long-haul from the USA. Normally, it's hellish trying to get the luggage off at Auckland and then on to the domestic connection and then racing to the Domestic airport and all that. But this time, it all went without a hitch. Nice one, Air New...

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Domestic Economy Auckland Central - Wellington

Helpful?
Thank Youie1966
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Wellington, New Zealand
Level 6 Contributor
153 reviews
14 helpful votes
Reviewed 1 week ago

This was an excellent flight from go to whoa. The service was great and the lady who was in charge of the flight was brilliant. She was very welcoming and spoke to all people as they came on board. She did a great job. She solved a minor seating issue for me. The food was great, the service was great...

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International Premium Economy San Francisco - Auckland Central

Helpful?
Thank Youie1966
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Level 6 Contributor
93 reviews
41 helpful votes
Reviewed 1 week ago

Great comfortable seat, which can be converted to a fully flat position. Good catering and beverage selection. All with the friendly service expected from Air NZ.

International Business Class Auckland Central - Honolulu
Helpful?
Thank VoyageReport
Level 1 Contributor
1 review
Reviewed 1 week ago

Staff were so friendly and helpful and couldn't do enough for you, comfortable seating and nice food

Trans-Tasman Economy Adelaide - Auckland Central
Helpful?
Thank Sarah O
Level 1 Contributor
4 reviews
Reviewed 1 week ago via mobile

Always fly air New Zealand ... very trustworthy and reliable airline. The staff always make you feel comfortable! Would recommend to anyone whether flying domestic or international, good value for money.

Domestic Economy Auckland Central - Nelson
Helpful?
Thank SarahTimNZ
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See travel tips for airlines
“Fly another airline”
BangkokLeeky, 14 Oct 2017 | Read review
“Book your seats well in advance”
KeithP187, 12 Oct 2017 | Read review
“Relax. You are in great hands.”
Madmac11, 11 Oct 2017 | Read review
“Pre check in on line”
551DavidR551, 10 Oct 2017 | Read review
“not sure what to say here.AIR New Zealand is usually a good airline to travel with.”
pflynn58, 10 Oct 2017 | Read review
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About Air New Zealand
As the national airline of New Zealand, Air New Zealand operates non-stop services to more than 20 domestic destinations as well as to international ports in Australia, the Pacific Islands, Asia, North America, South America and the United Kingdom. As a member of the Star Alliance network, Air New Zealand is able to provide access to almost any destination in the world.

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