We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Air New Zealand

5,665 Reviews
Headquarters: 185 Fanshawe Street, Auckland Central, Auckland 01010 New Zealand +64 93573000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
Add Photo Write a Review

5,665 Reviews from our TripAdvisor Community

Write a Review

5,665 reviews from our community

Filter reviews by popular destinations:
All reviews Auckland Central Los Angeles Christchurch Sydney London Wellington Melbourne Brisbane San Francisco Queenstown Vancouver Singapore Rarotonga Perth Hong Kong
Traveller rating
  • (3,547)
  • (925)
  • (691)
  • (0)
  • (2,703)
  • (1,196)
  • (802)
  • (451)
  • (5)
  • More
  • More
Showing 5,164: English reviews
Level 2 Contributor
7 reviews
Reviewed 1 week ago via mobile

Had a woman at ticket sales say f**k you to me. She also refused to give me her name to make a complaint. None of your other staff at check in had a clue on how to help either. Then on the flight, not that it's a big deal but none of the staff acknowledge you or say hello/welcome. The...

Trans-Tasman Economy Auckland Central - Brisbane

Thank lupe19
Tauranga, New Zealand
Level 4 Contributor
34 reviews
5 helpful votes
Reviewed 1 week ago

I've had two flights cancelled in the last couple of months, both from Auckland to Tauranga. The first time (23 October 2017), I was offered to board the next flight a few hours later (after a 40hr flight from the UK). But this time (9 Dec 2017) I was travelling with a friend and her 1 year old, and we...

Domestic Economy Auckland Central - Tauranga

Thank FlyingHamilton
Singapore, Singapore
Level 3 Contributor
9 reviews
1 helpful vote
Reviewed 1 week ago

firstly, the purple lighting inside the cabin already is already warmly welcoming and inviting. its soothing colours set you immediately into a relaxed mood - the cabin crew uniform blends nicely with the purple colours too! the cabin crew are really nice, attentive and gracious. they smile at everyone whenever possible and takes care of safety of everyone. also the...

International Economy Singapore - Auckland Central

Thank mr_johnlim
Palmerston North, New Zealand
Level 1 Contributor
4 reviews
4 helpful votes
Reviewed 1 week ago

The service was fab! The two attendants were very accomodating right from the time we boarded. Great service from start to finish! When you fly nationally, price is more of a priority than service, but both were great.

Domestic Economy Christchurch - Palmerston North
Thank Mia K
Narre Warren, Australia
Level 6 Contributor
103 reviews
32 helpful votes
Reviewed 1 week ago via mobile

We left and arrived on time. Comfortable flight with excellent customer service from flight attendants. Meals were good and flight entertainment helped pass the time. Recommended.

International Economy Melbourne - Houston
Thank kevinmeryl
2 reviews
Reviewed 1 week ago

I the last 4 months I have flown across Canada, to Europe and to New Zealand. I've flown with 6 different airlines and I have to say, by far the best experience has been with Air New Zealand. It reminded me of how flying used to be. Comfortable, everything included and super friendly staff. All the in-flight amenities are included,...

International Economy Vancouver - Auckland Central

Thank Peter K
Cambridge, New Zealand
Level 2 Contributor
5 reviews
Reviewed 1 week ago

Convenient flight to attend function in Christchurch for the weekend. It maintained schedule by leaving on time. Friendly flight staff as one has come to expect from Air New Zealand.

Domestic Economy Hamilton - Christchurch
Thank Richard_Norton65
Auckland Central, New Zealand
Level 3 Contributor
22 reviews
10 helpful votes
Reviewed 1 week ago

Flew to Hong Kong on Economy 'cattle class' in one of their newer planes too. First time I've felt so uncomfortable and cramped. The seats were so hard, I felt really claustrophobic and not much leg room, and I'm short and of average size. it sure felt like they were cramming as many people as possible. We ended up sitting...

International Economy Auckland Central - Hong Kong

Thank Jabawaba
Melbourne, Australia
Level 3 Contributor
21 reviews
13 helpful votes
Reviewed 1 week ago

we had four flights in premium economy getting to and from Tahiti. The planes were all new and spotlessly clean. Without exception the crews were delightful. Warm and friendly. The food and wine were excellent. There was plenty to eat and drink. The entertainment options were also terrific. The only problem we had was with our seat selection. Our agent...

South Pacific Premium Economy Melbourne - Papeete

Thank Ros W
Sydney, Australia
Level 6 Contributor
93 reviews
27 helpful votes
Reviewed 1 week ago via mobile

Travel agent on a familiarisation trip to the USA. Air NZ had a lot to offer . A transit in Auckland was fine only issue was wheelchair ordered wasn't there so hubby had to push me thru transit and extra security to gate. Boarded early was great. Arrived LAX wheelchair waiting. Return journey wheelchair waiting in Auckland but no sign...

International Economy Sydney - Los Angeles

Thank Jo A
See travel tips for airlines
“Bring an eye mask if you plan to sleep.”
hotpinkstiletto, 15 Dec 2017 | Read review
“Try to get Row 26 or lower if you want a good view”
Wardieeee, 14 Dec 2017 | Read review
“Grab a jacket out of the locker, fold it up with you on the floor to grab easily for later when the flight always cools down before landing”
BirthdayPressy, 12 Dec 2017 | Read review
“Check everything that is included in the ticket price.”
Heu_Filiaci, 11 Dec 2017 | Read review
“Be sure to walk around the cabin regularly. Chat with other passengers, or with the staff later on.”
O6371NFsarahd, 11 Dec 2017 | Read review
Show next 5 travel tips 5 of 10
About Air New Zealand
As the national airline of New Zealand, Air New Zealand operates non-stop services to more than 20 domestic destinations as well as to international ports in Australia, the Pacific Islands, Asia, North America, South America and the United Kingdom. As a member of the Star Alliance network, Air New Zealand is able to provide access to almost any destination in the world.

640 photos of this airline

Traveller photos: See what travellers like you saw

All Traveller Photos (640)
View from window (10)
Airline Lounge (3)
Airport (96)
Our fleet (5)
Food and Drink (17)
Cabin (42)
Onboard features (5)
Food and Drink (85)
Seat (18)
View from Window (60)
Onboard Feature (31)
Seat (57)
Airport (2)
Cabin (6)
Airline Lounge (20)
Other (183)