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Air New Zealand


4,994 Reviews
Headquarters: 185 Fanshawe Street, Auckland Central, Auckland 01010 New Zealand +64 93573000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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4,994 Reviews from our TripAdvisor Community

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4,994 reviews from our community

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Showing 4,546: English reviews
Whangarei, New Zealand
Level 6 Contributor
89 reviews
41 helpful votes
Reviewed yesterday
NEW

Purchased a ticket Whangarei to Auckland on 11 January 2018 at $79. Had to change this to 12 February instead and saw that the fare difference would be $20 as the ticket price is $99. Last year I used to have to change and had to pay $50 change fee, which I was prepared to pay for it. However this...

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Domestic Economy Whangarei - Auckland Central

Helpful?
Thank Nitra001
Christchurch, New Zealand
Level 4 Contributor
25 reviews
1 helpful vote
Reviewed yesterday
NEW

As usual, my flight was great. I was lucky to get a good day so great views of Southern Alps and the coast of Australia was beautiful. Staff are always friendly too.

Trans-Tasman Economy Christchurch - Coolangatta
Helpful?
Thank Susan H
Jerusalem, Israel
Level 6 Contributor
217 reviews
52 helpful votes
Reviewed 2 days ago
NEW

The flight staff were very helpful. i walk with a cane and from check in I was wheeled in a wheelchair to the gate. i was allowed to board first and everyone was helpful and courteous.

Trans-Tasman Economy Christchurch - Melbourne
Helpful?
Thank Bracha K
Didcot, United Kingdom
Level 2 Contributor
9 reviews
4 helpful votes
Reviewed 2 days ago
NEW

The seat pitching was tight but just about bearable the in flight food was good although somewaht restricted space to eat on the seat drop down table made it awkward if not somewhat messy!!

South Pacific Economy Nadi - Auckland Central
Helpful?
Thank johnlegrain
Level 2 Contributor
7 reviews
Reviewed 3 days ago
NEW

A very good service. Many food options, which is good for people with dietary restrictions. The staff was very nice and polite.

International Economy Los Angeles - Wellington
Helpful?
Thank Mariela A
Weybridge, United Kingdom
Level 3 Contributor
10 reviews
7 helpful votes
Reviewed 3 days ago
NEW

We found both the outward and return flight amazing. Particularly considering the price, £400 each return. The staff were so nice and helpful and provided every on-flight service that we needed. We have flown business/first all around the world when we traveled on business and were delighted with this 'economy' flight. Budget cost with personal service. Will certainly use ANZ...

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International Economy London - Los Angeles

Helpful?
Thank stuart f
Novato, California
Level 4 Contributor
27 reviews
13 helpful votes
Reviewed 3 days ago
NEW

Other airlines should learn from Air NZ. They provide great service that is truly helpful and customer-focused. Business class is very comfortable (wouldn't mind a bit more privacy for the price, but it's a small complaint given how good everything else is). Ground staff, particularly in NZ, is equally stellar.

International Business Class San Francisco - Auckland Central
Helpful?
Thank Kristen F
Adelaide, Australia
Level 5 Contributor
83 reviews
23 helpful votes
Reviewed 3 days ago
NEW
via mobile

Travelled economy flight crew fantastic aircraft clean and comfy plenty of room. Economy is like virgin where you pay for food and drink. Entertainment system good but expect to pay for movies. Rated 8/10

Trans-Tasman Economy Brisbane - Auckland Central
Helpful?
Thank Oleh C
Old Warden, United Kingdom
Level 6 Contributor
102 reviews
30 helpful votes
Reviewed 3 days ago
NEW
via mobile

Travelled to Los Angeles on NZ1 and returned to London on NZ2 with my son. In order to have more room we booked the SkyCouch option so that we could eliminate armrests and spread out a little. Both flights were prompt and very comfortable. I must say Air NZ is more roomy than most in economy and the length of...

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International Economy London - Los Angeles

Helpful?
1 Thank Terry G
Blenheim, New Zealand
Level 2 Contributor
5 reviews
Reviewed 5 days ago
NEW
via mobile

Flew from Auckland to singapore and back, the flights were clean tidy and modren. Have a good collection of entertainment list. Service from the flight attendants were good as well. Will fly again with Air Nz.

International Economy Kochi (Cochin) - Auckland Central
Helpful?
Thank Amaze_nz
See travel tips for airlines
“We happened to be on honeymoon, (although we are 70!) so when that was detected champagne was provided! Don't recommend this if not true!”
224stuartf, 21 Nov 2017 | Read review
“Take some food along to eat and a good book”
JohnO4352, 19 Nov 2017 | Read review
“Ask nicely and you might get.”
PeterJ905, 19 Nov 2017 | Read review
“Prebook your seat to get legroom”
helenc446, 18 Nov 2017 | Read review
“Select your seat”
helenc446, 18 Nov 2017 | Read review
Show next 5 travel tips 5 of 10
About Air New Zealand
As the national airline of New Zealand, Air New Zealand operates non-stop services to more than 20 domestic destinations as well as to international ports in Australia, the Pacific Islands, Asia, North America, South America and the United Kingdom. As a member of the Star Alliance network, Air New Zealand is able to provide access to almost any destination in the world.

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