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Air New Zealand


7,954 reviews
Headquarters: 185 Fanshawe Street, Auckland Central, Auckland 01010 New Zealand +64 93573000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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7,954 Reviews from our TripAdvisor Community

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7,954 reviews from our community

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Showing 7,264: English reviews
Level 5 Contributor
57 reviews
8 helpful votes
Reviewed today
NEW
via mobile

This Airline is fantastic! The staff is second to none! The seat comfort and room was great! The food was sensational! Very good experience for us to finish our final trip home!!

International Business Class Los Angeles - Brisbane
Helpful?
Thank Denise B
Level 1 Contributor
3 reviews
Reviewed today
NEW

Great experience from start to finish. Staff are friendly, helpful and try their best to make your journey as easy as possible.

Domestic Economy Auckland - Christchurch
Helpful?
Thank TC0452
Level 6 Contributor
145 reviews
34 helpful votes
Reviewed today
NEW

Call me biased, but Air New Zealand is consistently among the best airlines in the world, and I travel on them irrespective of patriotic fervour. It is always a relief to be back on Air NZ.

International Premium Economy Taipei - Auckland
Helpful?
Thank Trevor L
Auckland, New Zealand
Level 4 Contributor
24 reviews
12 helpful votes
Reviewed yesterday
NEW

A huge difference in pitch, a comfy seat and also a pleasant cabin service (as always from Air NZ). Air NZ premium economy is well worth the upgrade from economy for this long overnight flight from LAX to Auckland. The food was extraordinarily good and the small cabin with its own lavs are a bonus, however the game changer is...

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International Premium Economy Los Angeles - Auckland

Helpful?
Thank Fiona M
London, United Kingdom
Level 6 Contributor
161 reviews
85 helpful votes
Reviewed yesterday
NEW

Flight was on time. They had changed the plane so instead of getting just 2 seats we were in 3. Luckily no one joined us in the 3rd seat. The food and drink service was very good but a bit disappointed at the entertainment.

International Economy London - Los Angeles
Helpful?
Thank chigago
Level 4 Contributor
26 reviews
10 helpful votes
Reviewed yesterday
NEW
via mobile

My husband purchased tickets on air new zeland in Cyber Monday. Tix were $409/ticket round trip. Of course we were skeptical, but the deal panned out. We upgraded to a sky couch which ended up putting our flight at around $1300. Worth EVERY SINGLE PENNY! Flying for 15 hours is hard enough. This option allowed us to get a full...

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International Premium Economy Houston - Auckland

Helpful?
Thank Wgstand
Level 1 Contributor
4 reviews
Reviewed 2 days ago
NEW

Enjoyable and comfotable flight, very pleasant and helpful staff. Perfect timing as per flight details.

Trans-Tasman Economy Auckland - Melbourne
Helpful?
Thank Lyn W
Sussex Inlet, Australia
Level 6 Contributor
158 reviews
75 helpful votes
Reviewed 2 days ago
NEW

We flew with Air NZ to Christchurch and as I am a special needs passenger, we had excellent service from the check in, so-so service from the ground staff in Sydney who were required to help me...then excellent, friendly service from the airline staff on board. We were in the Works Deluxe seats which meant we had a spare seat...

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Trans-Tasman Premium Economy Sydney - Christchurch

Helpful?
Thank autumn19
Wellington, New Zealand
Level 1 Contributor
4 reviews
Reviewed 2 days ago
NEW

Lovely, smooth flight. Extra seat between us which was a bonus. Great value for Queens Birthday weekend - flights very cheap.

Domestic Economy Wellington - Queenstown
Helpful?
Thank Pitacoy
1 review
Reviewed 2 days ago
NEW

The Flight was cancelled but not told until about 3/4hr later. Told to go home and come back next day already paid $80 in taxi fare and Air NZ not interested in any reimbursement for taxi or even offering a bed at a hotel near by. Not helpful and very disappointing . This was there issue and they should be...

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Domestic Economy Auckland - Napier

Helpful?
Thank Moyrah L
See travel tips for airlines
“Join the Air New Zealand frequent flyer programme”
470trevorl, 17 Jun 2018 | Read review
“Always check if flight on time and arrive in plenty of time”
, 15 Jun 2018 | Read review
“Drink lots of water, so much easier to deal with everything if you are hydrated.”
ToothfairyGal, 15 Jun 2018 | Read review
“Check your allocation and aircraft !”
41freds, 14 Jun 2018 | Read review
“Choose a different aircraft, others have more room.”
hirstdiane, 14 Jun 2018 | Read review
Show next 5 travel tips 5 of 10
About Air New Zealand
As the national airline of New Zealand, Air New Zealand operates non-stop services to more than 20 domestic destinations as well as to international ports in Australia, the Pacific Islands, Asia, North America, South America and the United Kingdom. As a member of the Star Alliance network, Air New Zealand is able to provide access to almost any destination in the world.

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