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Air New Zealand


9,056 reviews
Headquarters: 185 Fanshawe Street, Auckland Central, Auckland 01010 New Zealand 011 64 9-357 3000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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9,056 Reviews from our TripAdvisor Community

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9,056 reviews from our community

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Showing 8,297: English reviews
Los Angeles, California
Level 5 Contributor
82 reviews
21 helpful votes
Reviewed yesterday
NEW

This was the first time we flew Air New Zealand. The plane was a 777 and very comfortable. It has full lie down seats and a good selections of entertainment. The crew was very accommodating and the food was good. Also they had the best fare to London.

International Business Class Los Angeles - London
Helpful?
Thank Kent B
Wellington, New Zealand
Level 2 Contributor
5 reviews
Reviewed yesterday
NEW

We were well informed about our flight being cancelled but, because we were very early, the Staff managed to book us on an earlier one.This suited us well. Our travel with this Airline is always pleasant and the Staff are Friendly,Professional and accomodating.

Domestic Economy Auckland - Palmerston North
Helpful?
Thank Robyn M
Jakarta, Indonesia
Level 1 Contributor
3 reviews
Reviewed yesterday
NEW

My first flight on Air New Zealand was a delight! Flying business class always helps, but the new dream-liner jets are amazing, crew was fabulous, engaging and very polite. Fold down beds were really comfortable, and the selection of movies was enormous, with headphones that actual work. Selection of wine and food was also excellent. Overall a very enjoyable experience....

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Trans-Tasman Business Class Perth - Wellington

Helpful?
Thank _armstrong_bill
Paraparaumu, New Zealand
2 reviews
1 helpful vote
Reviewed yesterday
NEW

Lovely food, great service, comfortable seating and plenty of space. Good quality earphones for enjoying the movies available. However we were late leaving and although my luggage was marked priority, it came off last. Consequently, I missed my domestic connection to my home town.

International Premium Economy Honolulu - Auckland
Helpful?
Thank btg1946
Los Angeles, California
Level 5 Contributor
23 reviews
4 helpful votes
Reviewed yesterday
NEW

This is a gem of an airline, superfriendly, comparably spacious, wonderful and attentious service with a really enjoyable meal. Too bad they do not fly more routes. One little criticism: When flying to US via connection, it was not possible to obtain the boarding pass for the second flight at the check-in for the first one.

International Economy Los Angeles - London
Helpful?
Thank AMKaiser
Level 1 Contributor
3 reviews
Reviewed yesterday
NEW

The plane is fine ,always clean and tidy and the crew are the usual helpful team.What lets air NZ down is the food in economy .We traveled this week on an economy ticket from Manchester to Singapore then 1 hr late economy to Auckland. The food on Singapore was good ,well presented real cutlery, compared to a very poor second...

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International Economy Singapore - Auckland

Helpful?
Thank rowlandchrisj
Level 1 Contributor
3 reviews
Reviewed yesterday
NEW

We were delighted with the service , space and comfort on this flight. The food was of a excellent standard. We found the flight attendants very friendly and helpful. We would definitely recommend Air New Zealand for your next trip.

Trans-Tasman Premium Economy Perth - Christchurch
Helpful?
Thank Valerie B
Level 3 Contributor
22 reviews
4 helpful votes
Reviewed yesterday
NEW
via mobile

I choose to always fly with Air NZ as their customer service is always excellent. I have had issues with cancelledand delayed flights before but that is to be expected with any airline. This return flight was on time and was run like clockwork. Baggage was ready both ways in a speedy manner. There is always a great selection to...

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International Economy Auckland - Honolulu

Helpful?
Thank Cherie M
LA, United States
Level 2 Contributor
7 reviews
1 helpful vote
Reviewed yesterday
NEW

There was a time when Air NZ was something really special. Now they are absolutely no different from any other carrier. They added a tenth seat across on their 777, use to be 9 across. The plane didn't get any bigger the seats just got a lot smaller. The flight attendants have let the the # 1 airline thing go...

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International Economy Los Angeles - London

Helpful?
Thank P7482XWstevef
2 reviews
Reviewed yesterday
NEW

We flew from Vancouver BC to Auckland on a non-stop flight. The easiest 14 hours of flying we have ever done! The in-flight service was outstanding - crew was very polite, and always checking to see if there was anything they could do for us. The food - dinner and breakfast - offered a good selection and very tasty! The...

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International Economy Vancouver - Auckland

Helpful?
Thank smbates1832
See travel tips for airlines
“go premium economy if you can”
rowlandchrisj, 20 Sep 2018 | Read review
“Be prepared to be uncomfortable for the duration.”
P7482XWstevef, 20 Sep 2018 | Read review
“Take an exit row if you can, really npmakes a difference on long trips”
leanneb840, 20 Sep 2018 | Read review
“Being an Airpoints member or belonging to Koru club helps”
simonmK3164AX, 20 Sep 2018 | Read review
“Shop around, you can probably do better”
52phantom, 19 Sep 2018 | Read review
Show next 5 travel tips 5 of 10
About Air New Zealand
As the national airline of New Zealand, Air New Zealand operates non-stop services to more than 20 domestic destinations as well as to international ports in Australia, the Pacific Islands, Asia, North America, South America and the United Kingdom. As a member of the Star Alliance network, Air New Zealand is able to provide access to almost any destination in the world.

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