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Air New Zealand


7,747 reviews
Headquarters: 185 Fanshawe Street, Auckland Central, Auckland 01010 New Zealand +64 93573000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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7,747 Reviews from our TripAdvisor Community

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7,747 reviews from our community

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Showing 7,074: English reviews
Level 5 Contributor
88 reviews
25 helpful votes
Reviewed today
NEW

This airline is so consistent, they get it right all the time, you can just tell they are proud of what they do and they are all in a large team all focused on customer experience, they are the best airline by far in my view...........

Domestic Economy Auckland - Gisborne
Helpful?
Thank Timetravela1
Auckland Central, New Zealand
Level 4 Contributor
26 reviews
33 helpful votes
Reviewed today
NEW

Decided to upgrade to Premium Economy on my flight from Auckland to Melbourne. A last minute upgrade cost me $199 which i thought was very affordable. Staff at check in were lovely and welcoming. Breakfast on board was bloody amazing, that i asked for an extra serving (Fruit, Scrambled Eggs, Chorizo style sausage and a apricot yogurt) accompanied with croissants....

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Trans-Tasman Premium Economy Auckland - Melbourne

Helpful?
Thank nandy1989
Enfield, United Kingdom
Level 3 Contributor
11 reviews
10 helpful votes
Reviewed today
NEW

This is the best airline to fly economy to LA and back we’ve found and more often than not the cheapest. Decent leg room.helpful friendly staff, food not superb but what do you expect in economy...it’s passable. Grandkids got given a sky couch upgrade which was a godsend on an 11hour flight. We’ve tried other airlines but now always fly...

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International Economy London - Los Angeles

Helpful?
Thank joshuabella
Dunedin, New Zealand
2 reviews
Reviewed today
NEW

Fantastic.....especially on long haul flight. Lie flat bed awesome. Be nice if you could use koru lounge from start of journey , when having a day or so layover en route.

South Pacific Business Class Dunedin - Rarotonga
Helpful?
Thank jamax2018
Tokyo, Japan
Level 5 Contributor
54 reviews
21 helpful votes
Reviewed yesterday
NEW

Long-haul flights are very difficult, with swollen ankles & not being able to move around. The SkyCouch lets you keep your legs up, or you can lay dow (even sleep) snuggling with someone. The staff was great, putting it all together and the covers were much bigger. Wonderful for just a little more money- an excellent experience in economy!

International Economy Tokyo - Auckland
Helpful?
Thank AndraYo
Ryde, Australia
Level 5 Contributor
68 reviews
32 helpful votes
Reviewed yesterday
NEW

This was my first time with this airline and it proved that the airline deserves to be one of the best in the world. The plane was comfortable with enough leg room. But the stars are the staff member. The were lovely, efficient and above all warm. After getting off the flight, I was walking towards the Sky bus and...

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Trans-Tasman Economy Sydney - Auckland

Helpful?
Thank Nadheera D
Level 3 Contributor
13 reviews
Reviewed yesterday
NEW

The staff on the flight are amazing. Down to earth but professional. They cater to all your needs. Fantastic We are new to flying so next time we do a long trip we will be getting a sky couch so we can sleep...otherwise its almost impossible to get comfortable

Trans-Tasman Premium Economy Perth - Auckland
Helpful?
Thank Daisy C
Raumati Beach, New Zealand
Level 6 Contributor
135 reviews
30 helpful votes
Reviewed yesterday
NEW

In the Dreamliner form Denpasar, the flight is pretty short! We were in the air for 6hrs 45mins, just enough to watch a movie through dinner and catch a few hours sleep until touchdown in Auckland. I was well-looked after in DPS by the Air NZ ground staff, allowing me to get to the airbridge via wheelchair without any hassles....

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International Business Class Denpasar - Auckland

Helpful?
Thank TriBrowns
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Russell, New Zealand
Level 5 Contributor
72 reviews
23 helpful votes
Reviewed yesterday
NEW

Great flight, staff wonderful, plane was not full so neighbour free seat. Our only comment is that there is no lounge for Star Alliance or frequent fliers ie; Koru members to relax in prior to boarding...

Trans-Tasman Economy Cairns - Auckland
Helpful?
Thank Bay of Islands ... L
New Plymouth, New Zealand
Level 5 Contributor
80 reviews
42 helpful votes
Reviewed yesterday
NEW

The flight was a breeze for my wife and I with excellent service and meals.our flight attendants were efficient and helpful especially 😃 Happy Salina! The only blip was the 2 hour stop in LA which for us was unnecessary ,4 personal checks of fingerprints etc plus body scan/search and plenty of walking! Just made it to the lounge for...

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International Premium Economy Auckland - London

Helpful?
Thank John D
See travel tips for airlines
“If with kids get a couch seat if you can.”
joshuabella, 27 May 2018 | Read review
“US Passport allowed automatic immigration-so streamlined!”
AndraYo, 26 May 2018 | Read review
“Choose a sky couch if you want to get a good sleep on a long flight”
, 26 May 2018 | Read review
“The Air New Zealand website had some good deals as well as kayak.com”
josephvV9793FK, 26 May 2018 | Read review
“Book early and select seats when booking. Unfortunately, unavoidable aircraft type changes at the last minute can negate this.”
156iana, 25 May 2018 | Read review
Show next 5 travel tips 5 of 10
About Air New Zealand
As the national airline of New Zealand, Air New Zealand operates non-stop services to more than 20 domestic destinations as well as to international ports in Australia, the Pacific Islands, Asia, North America, South America and the United Kingdom. As a member of the Star Alliance network, Air New Zealand is able to provide access to almost any destination in the world.
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