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Air New Zealand


10,163 reviews
Headquarters: 185 Fanshawe Street, Auckland Central, Auckland 01010 New Zealand 011 64 9-357 3000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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10,163 Reviews from our TripAdvisor Community

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10,163 reviews from our community

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Showing 9,305: English reviews
Level 3 Contributor
20 reviews
5 helpful votes
Reviewed yesterday
NEW

Our trip back from the states did not start very well when we were put at gate 144. It was like sitting in a big warehouse with some glass doors and a long ramp, there were some food vending machines and a small shop and rows of seats. When it came time to board the plane we were all herded...

Date of travel: November 2018
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International Economy Los Angeles - Bristol

Helpful?
Thank WildRideTraveller
Geraldine, New Zealand
Level 4 Contributor
43 reviews
2 helpful votes
Reviewed yesterday
NEW
via mobile

Can’t fault Air New Zealand, always helpful , meals served on time . Drinks as well what more do you need on a quick trip to Sydney .

Date of travel: November 2018
Trans-Tasman Economy Christchurch - Sydney
Helpful?
Thank Jan K
Sydney, Australia
1 review
Reviewed yesterday
NEW

We booked our flight to Houston next year (July 2019). Booked with no hassled, got the seat, etc.. then suddenly our flight has been cancelled due to mechanical maintenance and postponed for the next flight.. Now we have to re-adjusted everything ( accommodation extra, etc..). Mechanical maintenance, I do understand, but lest than 1 year. Anyway Air NZ apologise for...

Date of travel: January 2019
More 
International Economy Sydney - Houston

Helpful?
Thank freddygtheislander67
Whangarei, New Zealand
Level 4 Contributor
25 reviews
9 helpful votes
Reviewed yesterday
NEW

Paid for extra leg room and it was a bit more roomy but, ticket stated a meal (haha eat first,it was a coffee and a biscuit) We were not aware you had to provide your own headphones if you want to use the inflight seatback screen, so no movie for us. We went out of our way to buy headphones...

Date of travel: January 2019
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Domestic Premium Economy Auckland - Christchurch

Helpful?
1 Thank taniamr2017
Wanaka, New Zealand
Level 6 Contributor
361 reviews
88 helpful votes
Reviewed yesterday
NEW

Unfortunately our plane departed Auckland late, thanks to an issue with the runway, but from then on everything went well. The business class seats, in herringbone style, convert into flat beds that are comfortable but a bit shorter and less private than on some airlines.Food, wine and attentiveness of flight crew was excellent.

Date of travel: January 2019
International Business Class Auckland - Vancouver
Helpful?
Thank Sally A
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Niteroi, RJ
Level 2 Contributor
7 reviews
Reviewed yesterday
NEW

461/5000 Excellent airline company, its high level of service from the ground reception, on stopovers and also on board are considered to be one of the best among all airlines. This is perceived by the concern of all staff (land and board) in serving their customers. The App is very efficient, but its online system leaves something to be desired...

Date of travel: July 2018
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International Economy Rio de Janeiro - Auckland

Helpful?
Thank Mauro G
Huntington Beach, California
Level 1 Contributor
4 reviews
2 helpful votes
Reviewed yesterday
NEW
via mobile

By far my favorite Airline. I travel frequently to the UK and will always be a customer of Air New Zealand. Super friendly staff. Great food. Clean plane .

Date of travel: December 2018
International Business Class Los Angeles - London
Helpful?
Thank herbielostnusa
Minato, Japan
Level 6 Contributor
209 reviews
73 helpful votes
Reviewed yesterday
NEW
via mobile

Flying return trip on ana code share from our cruise and family vaca in new zealand. Very nice 787. Weird reverse herringbone seating for a guy having flown close to 2million delta miles. Very strange seat does not recline and f.as must fold chair to make lie flat bed for you but comfy, sonewhat private seating, as day fliggt i...

Date of travel: January 2019
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International Business Class Auckland - Tokyo

Helpful?
Thank jeff m
Momi, Fiji
Level 2 Contributor
6 reviews
1 helpful vote
Reviewed yesterday
NEW

Recently refreshed from a great trip to Fiji, I thought it might be helpful to review what is sometimes the biggest part of any holiday — getting there. AirNZ had experienced an engine/fin issue with a small part of their fleet but with ample warning we were advised that the flight would be on a codeshare Eva Air charter plane. I'm...

Date of travel: January 2019
More 
South Pacific Premium Economy Auckland - Nadi

Helpful?
Thank Tw1za
Bay of Plenty Region, New Zealand
Level 6 Contributor
130 reviews
13 helpful votes
Reviewed yesterday
NEW

Dreadful weather but take off was as smooth as butter. Rocky in the air but an excellent smooth landing. Very pleasant pilot the hostess was hospitable placing my raspberry plants in her locker. Most enjoyable flight very clean cabin.

Date of travel: January 2019
Domestic Economy Christchurch - Tauranga
Helpful?
Thank 523lync
See travel tips for airlines
“Take your own headphones and device”
taniamr2017, 15 Jan 2019 | Read review
“Disadvantage for passengers in Brazil is the payment in USD and the lack of information or support at the time of the reservation”
659maurog, 15 Jan 2019 | Read review
“We flew from Tauranga tothe south island for 4 weeks. Parking our car at Tauranga airport was so easy and reasonably priced.”
523lync, 15 Jan 2019 | Read review
“Don't book skycouch for a couple”
BruceM53, 14 Jan 2019 | Read review
“I don't reccomend Business Class with this Air Line”
NMB88, 14 Jan 2019 | Read review
Show next 5 travel tips 5 of 10
About Air New Zealand
As the national airline of New Zealand, Air New Zealand operates non-stop services to more than 20 domestic destinations as well as to international ports in Australia, the Pacific Islands, Asia, North America, South America and the United Kingdom. As a member of the Star Alliance network, Air New Zealand is able to provide access to almost any destination in the world.

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