Air India
Headquarters: Airlines House, 113 Gurudwara Rakabganj Road, New Delhi India 110 001
Overview
3.010,002 reviews
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Onboard Experience
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About Air India
Airline Alliance
Star AllianceHeadquarters: Airlines House, 113 Gurudwara Rakabganj Road, New Delhi India 110 001
Airline Summary
Air India (AI) is the Indian flag carrier and one of the country's largest airlines. A member of the Star Alliance, the airline flies to 60 domestic destinations and about 30 international destinations in 19 countries, including points in Asia, Australia, Europe and North America. For its short-haul routes, the airline flies aircraft configured with only an Economy Class cabin, or a Business Class and Economy cabin. Long-haul routes feature either Business and Economy cabins, or First, Business and Economy Class cabins. The airline also owns several subsidiaries, including low-cost carriers Air India Regional and Air India Express.
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Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
Traveller rating
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Popular mentions
New Delhi - London
International
Air India is an absolute scam of a company, and I will never fly with them again. It has been over a month since I submitted two claims for a canceled and delayed flight, requesting reimbursement for incurred costs and compensation according to EU and UK regulations. Despite sending over 20 follow-up emails, they continue with their tactic of asking random questions, repeatedly requesting the same documents and invoices. This back-and-forth strategy is typical of low-quality companies trying to wear down their customers in hopes they will give up. It's disgraceful and unprofessional.…
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Date of travel: August 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Mumbai - Visakhapatnam
Domestic
Very poor help desk. Rude and harsh, not even willing to listen the customer. Most worst experience. Bad refund policy. No Customer-Centric action.
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Date of travel: October 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Bengaluru - Bagdogra
Domestic
Worst experience I have ever faced while travelling. O missed my flight because of nonsense idiot rude and unsupportive checkin counter staff. Instead of helping me to check in, they closed the counter and missed my flight by 2 minutes. staff of air india, pls change the service staff. Air india chekin executive with full of attitude and working like in government office.…
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Date of travel: October 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Melbourne - New Delhi
International
Review of our families flight AI309 - Melbourne to Delhi: 12 hour flight: - entertainment system didn’t work for majority of passengers - Wifi entertainment didn’t work either for majority of passenger - Call button didn’t work so most people had to get up and go to flight attendants - Couldn’t turn on reading lights so couldn’t even read a book - Power plugs were not charging - Seats were old fabric - Food was reasonable - Staff were friendly All in all the worst airline I have travelled with. Perhaps I could have overlooked the above issues if the flight was for an hour or two but in a long haul these become crucial if not important. So definitely not flying Air India again and encouraging everyone else to seek other airlines.…
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Date of travel: September 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Aurangabad - New Delhi
Domestic
Bottom line: Air India seems to change flights and keep our money. We purchased business class tickets for our domestic flights in India. In the end, they changed our tickets each time within weeks of the flight. - the first time, we paid more to avoid the 6am flight...then about 10-wks before the flight, Air India canx our flight and moved us to the 6am flight. When we asked for the fare difference to be refunded (because we paid more to AVOID the 6am flight), they said the ticket price was now the same cost as our ticket, so no refund was due - the second flight was the only flight (the whole week) with a domestic business class section. All other flights were economy only. It was a 9:40pm - 11:40pm flight (not optimal, but we picked it because we needed the luggage allowance and leg room). Just over a month before the flight, we got a notice that they changed planes to an economy only configuration. Our travel agency has been trying to get the refund of the fare difference (it looks like they are trying to triple the price of the economy ticket value and refund us far less than we should receive) and get our seat assignment worked out, since we no longer have our business class seats. We can't get an official response. We were also just told we no longer have confirmed tickets since we haven't accepted their modification. WHAT??? All we asked for was for them to confirm the refund due to us before we accepted the change, and they have never responded. They have had $680 for more than 6-months from us. The highest economy seats are worth $160 (total) and are still available, today. So here we sit, without a refund (which won't be processed until after we complete the flight in 3 weeks), and they won't confirm we still have tickets/seats until we accept their modification, which we won't accept until they confirm the refunded cost. It's a great scheme. Get us to pay more each time, then change the deal just before our trip (knowing we can't do anything about it because all our other plans are locked in), then find a reason the refund isn't due (or is far less than it should be). We chose them because we trusted a Star Alliance brand. In both cases, we our travel plans were changed drastically (and for the worse) in the 11th hour at our expense. STAY AWAY, is our advice!!!…
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Date of travel: October 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Crew getting ready to take their rest break in Business Class
123456…
malzy wrote a tip Sept 2024
"Do not expect the entertainment system to work. Bring your own entertainment and books. Oerhead light may also not work."
boo5 wrote a tip Sept 2024
"DON’T bother, dirty planes lack of amenities & broken equipment fly with a different airline"
Kallannee wrote a tip Sept 2024
"Go with someone else as air India are the worst airline I’ve ever flown with"
graham w wrote a tip Sept 2024
"Don't. Pay the extra and travel comfortably.Air india has a LOT to fix. The IT systems is clearly implemented by ondians..none of them work"
Escape298475 wrote a tip Sept 2024
"Choice is yours and decision is yours and money is yours: It’s your LUCK"
123456…
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