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Air India


4,994 reviews
Headquarters: Airlines House 113 Gurudwara Rakabganj Road, New Delhi 110 001 India 011 91 1800 180 1407 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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4,994 Reviews from our TripAdvisor Community

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4,994 reviews from our community

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Showing 4,240: English reviews
2 reviews
Reviewed today
NEW

Comfortable journey,no delay,reached in right time.Seating arrangement is good, very good healthy and balanced food served. Courteous cabin crew.

Domestic Economy Thiruvananthapuram (Trivandrum) - New Delhi
Helpful?
Thank Anilprakash S
1 review
Reviewed yesterday
NEW
via mobile

Worst Airline experience . Had issue with using air india format of name which had me call there online customer service three days in a row and when you call then they greet you nicely and that’s where service ends . Wait time is easily 22-30 Minutes each time. Waited 1 hour 11 minutes once . Emailed with no response...

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International Economy New Delhi - Washington DC

Helpful?
Thank Suresh M
Level 5 Contributor
77 reviews
9 helpful votes
Reviewed yesterday
NEW
via mobile

Flight to Newark from Heathrow, easy and quick check in. Comfortable seats in economy with enough leg room. Nice meal. Pleasant staff. In flight entertainment ok, no new movies.

International Economy London - Newark
Helpful?
Thank sharon s
Freising, Germany
Level 6 Contributor
180 reviews
49 helpful votes
Reviewed 2 days ago
NEW

I flew from Mumbai to New York City on one of their triple sevens. Even as Mumbai is a hub of Air India and check-in counters were open, I was allowed to check-in four hours ahead of departure only. They don‘t have own lounges for their premium passengers, but they use and airport lounge, which apparently is the better option,...

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International Economy Mumbai - Newark

Helpful?
Thank Thomas D
Level 2 Contributor
3 reviews
4 helpful votes
Reviewed 2 days ago
NEW
via mobile

It was a family visit to Hampi. Tickets were booked months in advance. Around 10 pm in the night just the day before Travel they drop a message that the flight is cancelled. Then tollfree keeps u waiting and online flight status was not updated for having been cancelled as it seemed unbelievable and a fantastic holiday was ending in...

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Domestic Economy Hubli-Dharwad - Bengaluru

Helpful?
Thank ranjan s
Level 1 Contributor
4 reviews
1 helpful vote
Reviewed 2 days ago
NEW

It was the first experience and really wonderful n tickling experience though :P I was like I am flying in the sky and world looks so amazing from the top :) Air India staff was good but I find them boring just what i heard about them before fly. Overall it was a nice experience.

Domestic Economy Mumbai - Bengaluru
Helpful?
Thank Vinay R
Level 2 Contributor
7 reviews
Reviewed 2 days ago
NEW

First time i really enjoy with Air India Flight ( new Flight , travel from . NewDelhi to Dubai ) Surprise to see New Air india flight . Look like Emirates Airlines and staff have new professional uniform and Food Excellent , I cant believe my self the changes done by Air India , simply i can Say Airindia Maharaja...

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International Economy New Delhi - Dubai

Helpful?
Thank Akil M
Chennai (Madras), India
Level 6 Contributor
122 reviews
37 helpful votes
Reviewed 2 days ago
NEW

I must say Excellent Service. My expectations were low so they went beyond that. Ground service is courteous and professional. They checked in quick. FAs are fantastic. They try to explain each and every query passengers raised. overall good experience.

Domestic Economy Kochi (Cochin) - Chennai (Madras)
Helpful?
Thank HappyToTravel06
Dubai, United Arab Emirates
Level 6 Contributor
287 reviews
141 helpful votes
Reviewed 2 days ago
NEW

Roundtrip to Goa in Economy class. Online booking & check in are seamless. Airport staff in Dubai and also Goa are doing a good job. Both flights were on time. On both sectors, dinner was served and the food was good. The cabin interior looks tired and dirty, so do the toilets. AI is clearly below Star Alliance standard.

International Economy Dubai - Goa
Helpful?
Thank HolgerG909
Level 1 Contributor
3 reviews
Reviewed 2 days ago
NEW

Grecate flight, non stop. Comfortable clean, nice food, nice and smiling crew. Clean airplane, ponctual.

International Economy Milan - New Delhi
Helpful?
Thank GiulianaD22
See travel tips for airlines
“Air india Maharaja Became Real Maharaja now”
816akilm, 17 Oct 2018 | Read review
“Get all things cleared with the staff before boarding the Air India plane which is has more than one stop journey.”
GautamP19, 17 Oct 2018 | Read review
“Stand close to the boarding gate to hear what the staff are saying.”
akg_9, 15 Oct 2018 | Read review
“have a grub before u board because food served is pathetic.”
338skt, 13 Oct 2018 | Read review
“Air India is a spacious facilities but facilities wise they needs to improve it.”
sudhir35, 11 Oct 2018 | Read review
Show next 5 travel tips 5 of 10
About Air India
Air India (AI) is the Indian flag carrier and one of the country's largest airlines. A member of the Star Alliance, the airline flies to 60 domestic destinations and about 30 international destinations in 19 countries, including points in Asia, Australia, Europe and North America. For its short-haul routes, the airline flies aircraft configured with only an Economy Class cabin, or a Business Class and Economy cabin. Long-haul routes feature either Business and Economy cabins, or First, Business and Economy Class cabins. The airline also owns several subsidiaries, including low-cost carriers Air India Regional and Air India Express.
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