We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
See all airlines
airline-logo

Air France

35,661 reviews
Headquarters: 45 rue de Paris, Roissy-en-France France 95 747
Overview
3.535,661 reviews
Legroom
Seat comfort
In-flight entertainment (WiFi, TV, films)
Onboard Experience
Customer service
Value for money
Cleanliness
Check-in and boarding
Food and beverage
Full view
About Air France

Airline Alliance

SkyTeam
Headquarters: 45 rue de Paris, Roissy-en-France France 95 747

Airline Summary

Air France (AF) is the French flag carrier and the country's largest airline. A founding member of the SkyTeam alliance, Air France flies to about 35 destinations within France and about 170 destinations in 93 other countries. Non-stop flights are available to points across Europe, Asia, Africa, North America and South America. International long-haul flights typically feature three or four classes of service. For short- and medium-haul flights within Europe, the airline uses a three-cabin configuration. AF has hubs at Paris's Charles de Gaulle Airport (CDG) and Orly Airport (ORY).
Read more
35661Reviews
6621Photos
100Tips

Reviews
We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.

Traveller rating
  • 8,721
  • 10,612
  • 5,835
  • 3,601
  • 6,892
Route
  • More
Cabin
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
avatar-image
Claudia H wrote a review Yesterday
3 contributions
Paris - Panama City
International
Worst company! It was terrible! There was such a small place, even uncomfortable for a kid.I will never travel with them again.
Read more
Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
avatar-image
Jan v wrote a review 19 Apr
Birmingham, United Kingdom13 contributions9 helpful votes
Birmingham - Yaounde
International
Air France was simply the worst airline I have ever experienced in 50 years of world wide travel. They really do not care about customer satisfaction or accurate communication. Travelled long distance from Birmingham UK to Cameroon Africa via Paris. Flight return from Paris to Yaounde Cameroon is nothing less than a gruelling ordeal over a 7.5 hours flight. During the flight the crew will offer you one single hot drink ( half a cardboard cup of Luke warm instant Nescafe) and a 'breakfast' tray of a bread cob and a tiny tub of ? west African rice, with a triangle of cheese ! Thats your lot, no alcoholic drinks or repeat hot or cold soft drinks offered during the 7.5 hours flight there and back. I did go for the additional leg room seat at an additional £ 55.00 extra wow what a treat that was! Cost of RTN flight £850.00 plus £ 55.00 extra each way for the extra leg room seat. Delayed by 9 hours 45 minutes on return from Paris to Birmingham, due to departure staff simply saying they had no idea when the flight may depart from Paris as they had no flight crew available. This was the airline care and empathy shown to passengers. One example they won't remember, but one every passenger will never forget !
Read more
Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
avatar-image
Mike B wrote a review 18 Apr
Denver, United States9 contributions3 helpful votes
Denver - Paris
International
Flying to CDG. Check in total fail. Website said 30 hour check in. Denied. Booking page said only check in at airport. Call to 800 said check in on line 24 hours. Attempt failed because site down. Another call said arrive 3 hours early to check in at airport.
Read more
Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
avatar-image
Kevin I wrote a review 18 Apr
9 contributions7 helpful votes
Turin - Paris
Europe
As extremely frequent, lifelong international travelers, we can confidently say that today's Air France should be ranked as among the worst airlines in the world. It doesn't matter if you're traveling with a group of business class co-workers with incredibly expensive tickets or vacationing with your family. Air France will do as little as possible to help you when they have a problem with their planes - which they did on our last two trips. Our last two international trip were with Air France - and they both resulted in 1 to 3 days of delay. NEVER use this airline!
Read more
Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Share
avatar-image
Alex F wrote a review 17 Apr
2 contributions
Paris - Dallas
International
Got bumped from return flight Slept 12 hours in airport no compensation. No one to talk to. Overcrowded flight no customer service.
Read more
Date of travel: July 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Previous
123456
Album Categories
All photosAll Traveller Photos
avatar-image
avatar-image
avatar-image
After waiting 1 hour 20 mins for them to check passports, too all be confined to go thought one security baggage check. People had 5 mins to catch there plane, to be told you just have to que.
avatar-image
avatar-image
PreviousNext
123456
avatar-image
Jan v wrote a tip 19 Apr
"Avoid long haul flights by Air France cattle class. Minimum attention to passengers needs / food is minimal and just awful in economy class."
avatar-image
Kevin I wrote a tip 18 Apr
"Pick a different airline."
avatar-image
Alex F wrote a tip 17 Apr
"Try another airline"
avatar-image
Gail G wrote a tip 16 Apr
"Go to another airline and airport if you don’t want to get ripped off"
avatar-image
George_Moosie_W wrote a tip 16 Apr
"You will not get a good, let alone best, flight with these folks. Steer way clear."
PreviousNext
123456
Claim this airline page
Airline managers! Register now and reply to member reviews.
Register Air France

Search flights

ReturnOne-WayMulti-city
Depart
Sun, 05/05
Return
Sun, 12/05
Travellers
1, Economy