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Air France


22,299 reviews
Headquarters: 45 rue de Paris, 95 747 Roissy-en-France France +33-36-54 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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22,299 Reviews from our TripAdvisor Community

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22,299 reviews from our community

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Showing 7,383: English reviews
Newburyport, Massachusetts
Level 6 Contributor
335 reviews
145 helpful votes
Reviewed yesterday
NEW

The crew was very professional. Seats were cramped even with an upgrade. If you are 6 feet or over, you are in for a long flight, just not enough room to keep knees happy. The flight was on time (at destination) as were the meals. Did not sleep, on an overnight flight, as I was constantly getting bumped on the...

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International Premium Economy Boston - Paris

Helpful?
Thank undertaker01
Stamford, Connecticut
Level 6 Contributor
302 reviews
74 helpful votes
Reviewed yesterday
NEW
via mobile

I flew business class from JFK to CDG on an AF 380, among the first to board, and typically have been among the first off the plane. It was my second experience in being asked to sit in my place until the crew was alerted that an Assistance wheelchair was at the plane. That’s wrong. The standard that no one...

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International Business Class New York City - Paris

Helpful?
1 Thank Joseph C
Level 4 Contributor
31 reviews
7 helpful votes
Reviewed yesterday
NEW

We use Air France/Delta quite often and its virtually guaranteed that the ground staff (not the lounge) will be short at Oily and the flight staff friendly and helpful.

International Economy Paris - New York City
Helpful?
Thank Andrew H
Level 1 Contributor
3 reviews
1 helpful vote
Reviewed yesterday
NEW
via mobile

My 8-year old was scalded by boiling hot coffee served during the transatlantic flight, resulting in a second degree burn of the thigh and painful dressing changes every day during our summer vacation, as well as countless visits to pharmacies throughout the trip. The flight attendants were very helpful after the accident, as were the ambulance crew who were called...

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International Premium Economy Washington DC - Warsaw

Helpful?
1 Thank Marsha N
Bucharest, Romania
Level 3 Contributor
21 reviews
10 helpful votes
Reviewed yesterday
NEW
via mobile

I took the AF946 from Paris to Havana. You all know, it s long, very long. So I was worried on how things will go. I had one of the best in flight experience. The aircraft was not new but relatively comfortable. The hostesses made a huge ( and very positive) difference. Very warm, calm and always with a smile....

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International Premium Economy Paris - Havana

Helpful?
Thank imre2018
Vernon, Canada
Level 6 Contributor
332 reviews
122 helpful votes
Reviewed yesterday
NEW

An uneventful flight from CDG to Toronto... flight left on time and flight staff were very attentive and helpful... two meals were served on the flight... quality was reasonable...overall a good flight... signage at Lester Pearson Airport was confusing as the Air France flight also had a Westjet flight number and the signs in Toronto said that the baggage would...

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International Economy Paris - Toronto

Helpful?
1 Thank Kawakwa
Level 3 Contributor
13 reviews
1 helpful vote
Reviewed yesterday
NEW

Flight was comfortable with extremely attentive staff. The cabin and restrooms were clean. Food and beverages were more than adequate. My only issue was the lack of direction given upon arrival in France and this may be an airport issue rather than an airline issue. I was traveling with students and we had no idea where to go once the...

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International Economy New York City - Paris

Helpful?
1 Thank mzachery
Houston, Texas
Level 2 Contributor
6 reviews
2 helpful votes
Reviewed yesterday
NEW

The flight attendants were pretty rude to us during the flight. Almost seemed to me annoyed that was asked for something during the 9 hour flight. The airport was one of the worst I have ever been to. Once we landed, we had to walk out in the rain for about 80 yards to a bus that they crammed everyone...

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International Economy Houston - Paris

Helpful?
1 Thank Cap'n S
Chicago, Illinois
Level 4 Contributor
37 reviews
7 helpful votes
Reviewed yesterday
NEW

I find that the service of this company is never consistent. Premium economy and Business class will vary dramatically across fleets. When I fly alone I prefer business or first class but I will usually do premium economy if with friends or family. This airline has a particularly bad premium offering. The food and seat are both worse than economy,...

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International Premium Economy Chicago - Cairo

Helpful?
Thank amtj2008
Amsterdam, The Netherlands
Level 4 Contributor
47 reviews
49 helpful votes
Reviewed 2 days ago
NEW

The flight was only short. Delayed take off time in Paris which is not unusual for Air France. Staff member at check in was off hand but as a snack we were served a rock hard croissant - why bother? Cheese and biscuits would be a better alternative.

Europe Economy Paris - Amsterdam
Helpful?
Thank Carolepj
See travel tips for airlines
“Economy upgrade, not worth it.”
undertaker01, 17 Oct 2018 | Read review
“If you become platinum member of this company, it's worth to take AF for your preferred flight.”
toshikim103, 16 Oct 2018 | Read review
“book in advance”
hansy2005, 16 Oct 2018 | Read review
“Check in early and avoid crowds who may have problems with auto-systems.”
bobkalbfleisch, 16 Oct 2018 | Read review
“I certainly think the extra leg room is worth the added price...”
G4760EXsheilas, 15 Oct 2018 | Read review
Show next 5 travel tips 5 of 10
About Air France
Air France (AF) is the French flag carrier and the country's largest airline. A founding member of the SkyTeam alliance, Air France flies to about 35 destinations within France and about 170 destinations in 93 other countries. Non-stop flights are available to points across Europe, Asia, Africa, North America and South America. International long-haul flights typically feature three or four classes of service. For short- and medium-haul flights within Europe, the airline uses a three-cabin configuration. AF has hubs at Paris's Charles de Gaulle Airport (CDG) and Orly Airport (ORY).

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