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Air France


20,249 reviews
Headquarters: 45 rue de Paris, 95 747 Roissy-en-France France +33-36-54 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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20,249 Reviews from our TripAdvisor Community

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20,249 reviews from our community

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Showing 6,622: English reviews
Dubai, United Arab Emirates
Level 2 Contributor
6 reviews
2 helpful votes
Reviewed 2 days ago
NEW
via mobile

My 00:40 flight was delayed to 03:15 and finally taxied at around 04:20. The flight crew where excellent. At Dubai the Air France staff where exceptionally helpful due to the delay I would miss my connection, so they changed all the flights in order for me to get to Southampton in a reasonable time, excellent customer service. The issue is...

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International Economy Dubai - Southampton

Helpful?
2 Thank DavidMcstea
Level 3 Contributor
16 reviews
3 helpful votes
Reviewed 2 days ago
NEW

I had a wonderful flight home from Paris to NYC and in large part this was due to my flight attendant Aude. First let me start with the particulars - the leg room was perfect, the seats comfortable and the food was delicious (who knew?). Aude went above and beyond the call of duty and I really appreciated her professionalism...

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International Premium Economy Paris - New York City

Helpful?
Thank Jill M
Seoul, South Korea
Level 6 Contributor
480 reviews
140 helpful votes
Reviewed 2 days ago
NEW

ICN-CDG on premium economy. On the website, the cocoon style seats looked pretty good. My mistake. For one, the seats do not recline, but instead, the seat bottom slides forward a little bit, giving a kind of recline on the seat back. The overall recline is probably less than what you can get from a regular economy seat on any...

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International Premium Economy Seoul - Paris

Helpful?
1 Thank TravelMario64
Paris, France
Level 3 Contributor
15 reviews
12 helpful votes
Reviewed 3 days ago
NEW

Initially booked in Economy, we took advantage of an Air France offer (additional 89 € per person) to travel back from Madrid to Paris in Business Class. Hence, we could quietly wait in the Air France lounge while our flight was delayed. Eventually, my wife and I were in fact the only two passengers in Business. The staff was really...

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Europe Business Class Madrid - Paris

Helpful?
Thank Fred_3579
Stuart, Florida
Level 6 Contributor
1,212 reviews
441 helpful votes
Reviewed 3 days ago
NEW

Long story but I was flying from Atlanta to CDG on Delta and CDG to PRG on Chez air operated by Air France (AF), with a layover of only 1.5 hours. Delta 2 hours late taking off from Atlanta due to mechanical issues. Keep in mind, Delta, AF and Chez air are ALL Skyteam members. TEAM, means we have a...

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Europe Economy Paris - Prague

Helpful?
2 Thank elindoo
West Palm Beach, Florida
Level 5 Contributor
71 reviews
12 helpful votes
Reviewed 3 days ago
NEW

Superb service and amenities including lie flat seats on 777. The food was excellent and staff were unfailingly courteous and helpful. Only (minor) drawback: not enough restrooms. Would take Air France again.

International Business Class Miami - Paris
Helpful?
Thank ard0807
Level 1 Contributor
3 reviews
Reviewed 3 days ago
NEW

My wife and daughter booked a flight from toronto to paris on july 18 my daughter was book premium economy. flight got cancelled so they had to make arrangements at last minute on another airline.we had booked hotel rental car in europe also booked time off work. so airfrance said they can fly them 2 days later. What 2 days...

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International Economy Toronto - Paris

Helpful?
Thank stephen z
Roznov pod Radhostem, Czech Republic
Level 6 Contributor
213 reviews
110 helpful votes
Reviewed 3 days ago
NEW

Very nice, experienced and friendly staff. Clean aircraft, seat etc. I liked the food, drinks etc. The only minus was lost bag...

International Premium Economy Paris - Beijing
Helpful?
Thank Blankaon
Sydney, Australia
Level 6 Contributor
577 reviews
178 helpful votes
Reviewed 3 days ago
NEW

A smooth flight in the little Bombadier 400 for 3.5 hours. Plenty of legroom on the doors and the service was efficient. Everything done professionally.

Europe Economy Paris - Zagreb
Helpful?
Thank Archaeobuff
Sydney, Australia
Level 6 Contributor
577 reviews
178 helpful votes
Reviewed 4 days ago
NEW

A comfortable flight on time with no issues. Economy service what one expects. Nothing special to note. An efficient flight

Europe Economy Copenhagen - Paris
Helpful?
Thank Archaeobuff
See travel tips for airlines
“While printing your boardingcard online, pay attention to possible special offers, especially if there is a risk the plane to be late.”
Fred_3579, 14 Aug 2018 | Read review
“try to avoid if possible”
, 14 Aug 2018 | Read review
“Try the newer cabin.”
139raluc, 13 Aug 2018 | Read review
“Use a different airline”
Healdsburke, 11 Aug 2018 | Read review
“I will not recommend anybody to avail their most inefficient services.”
arundhatideosthale, 10 Aug 2018 | Read review
Show next 5 travel tips 5 of 10
About Air France
Air France (AF) is the French flag carrier and the country's largest airline. A founding member of the SkyTeam alliance, Air France flies to about 35 destinations within France and about 170 destinations in 93 other countries. Non-stop flights are available to points across Europe, Asia, Africa, North America and South America. International long-haul flights typically feature three or four classes of service. For short- and medium-haul flights within Europe, the airline uses a three-cabin configuration. AF has hubs at Paris's Charles de Gaulle Airport (CDG) and Orly Airport (ORY).

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