Air Europa Reviews and Flights

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Extraordinary303404 wrote a review 6 Oct

3 contributions

Palma de Mallorca - Barcelona

Domestic

Zero customer service, inappropriate charging

Sadly I can’t give zero stars. I take about 100 flights a year including many flights in Africa with smaller local operators. Worst airline ever. Lost golf bag on way to golf weekend. Took 24 hours to find and longer to deliver. Make it almost impossible to claim for losses. Incompetent staff. Checked bag in on return flight and told to pay 40 EUR to Barcelona but if I want to check it all the way to Dubai cost will be 450! I queried why they are charging for Barcelona to dubai when flight Is with emirates and told it was company policy although they agreed the flight had nothing to do with Air Europa. No one could explain the reason for that policy. This is resembles a scam in my view, charging exorbitant rates for a service you are not providing. Called and they have no way to register a complaint and obviously no interest in customer service or satisfaction. With any luck they will go bust.…

Date of travel: October 2024

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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Zoya R wrote a review 5 Oct

1 contribution

Venice - Miami

International

Hell nah do better

Absolutely disgusting the staff were literally annoyed that they had to welcome you For non spanish speakers they were rude rolling their eyes Even ryanair is better

Date of travel: May 2024

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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Alex B wrote a review Sept 2024

4 contributions

London - Buenos Aires

International

Worse Airline ever and staff need some serious training on customer service or even just being a human.

WHERE DO I BEGIN. Firstly I was surprised when I had to pay for earplugs. My 13 hour flight included one hot meal and no snacks. You have to go to back of plane to get drinks as they will only serve you twice one for dinner and one for a drink this was on a 13 hour flight. Staff from check in to the staff on the plane are absolutely rude and do not care about customers, not sure if it was because I am British but I felt like other passenger who spoke Spanish were treated better. There was a mix up with our meals and we were served special meals when we informed them this was a mistake they said take it or don't eat without even trying to find alternative solutions 2 of us never ate due to allergies of the meal provided a d the staff never cared less. One Air hostess call Elias was friendly and reasonable. I would say is the only positive thing I have to say about the staff. The plane was OK on all flights space was fine entertainment could be a bit better but it was reasonable. The nail in the coffin was they took my hand luggage off us at the plane and stated it was full. When I mentioned my luggage contains fragile items and I need a fragile sticker they offered me two choices. Get on the plane or buy a tiket for another flight, yes that's right those were the solutions as they had no fragile stickers. I write this review on the and I hope my delicate gifts are OK. When boarding the plane I can honestly say there was room for more hand luggage, due to the flight running late I don't think they wanted to spend time organising. Certainly lesson learnt and I will NEVER EVER use their services again I'd rather pay more.…

Date of travel: September 2024

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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Curiosity35629235615 wrote a review Sept 2024

1 contribution

London - Buenos Aires

International

NOT WORTH THE MONEY

AVOID AT ALL COST, THEY ARE CHEAP FOR A REASON. THE STAFF ARE RUDE, DIDN'T EVEN OFFER WATER FOR A 12 HOUR FLIGHT. THEN HAD TO PAY FOR EARPHONES

Date of travel: September 2024

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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Charlotte L wrote a review Sept 2024

1 contribution

Palma de Mallorca - Valencia

Domestic

Horrible service at airport and online

I have travelered with Air Europa twice, and both time I had issues. The second time I was going to pay a difference fee, and a rude man in the desk, who did not listen to what we said, charged me for a completely new flight ticket, and 2 luggages that I had already paid for. I literally paid for the same seat twice, and paid almost 300 euros at the airport for a ticket that I had already paid for before, for around 60-70 euros. I was told to claim to Air Europa, which I did - it took over a month to get an answer, and they straight up said no to a refund or partial refund. I have since emailed them several times to investigate what happened, as I was not supposed to pay for an extra ticket, but a difference fee, and was actually told to claim it back from the airport - which they never responded to. This is over a month ago. Horrible service both at the airport and online after travel.…

Date of travel: July 2024

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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