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Air China


3,610 reviews
Headquarters: Xidan Civil Aviation Building No. 15 Chang'an West Street, Beijing 100031 China 011 86 95583 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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3,610 Reviews from our TripAdvisor Community

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3,610 reviews from our community

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Showing 1,836: English reviews
Paihia, New Zealand
Level 3 Contributor
16 reviews
5 helpful votes
Reviewed yesterday
NEW

A comfortable trip and very friendly flight attendants - nothing was too much trouble. My only disappointment was that the in-flight entertainment was not all that great - not a huge thing in the scheme of things. The food was adequate and my partner was offered a glass of red wine and a Kit Kat even though he wasn't eating....

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Trans-Tasman Economy Brisbane - Auckland

Helpful?
Thank margdenington
Osaka, Japan
1 review
Reviewed yesterday
NEW
via mobile

Worst experience ever, i flew with many airlines before but this one is the worst by far ! Where can I start... Well my flights to Barcelona and back to Osaka where both delayed ,the airline staff don't speak English , just the SUPER basic (for 2018 is not acceptable) they where grumpy and rude (they faces where soo grumpy...

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International Economy Osaka - Barcelona

Helpful?
Thank tonisteven84
Level 3 Contributor
15 reviews
6 helpful votes
Reviewed yesterday
NEW

We used business class with air china from Ho Chi Minh City to Frances, 2 flights, first Boeing 737-800 and second with 777. Seat in 777 very good, 180 flat bed. Entertainment in english much less than other companies but enough. Food terrible. Very clear they upload everything from China. Champagne , the worst I have drunk in my life,...

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International Business Class Ho Chi Minh City - Paris

Helpful?
Thank Ignacio_dgs
Lower Mainland, BC
Level 6 Contributor
271 reviews
166 helpful votes
Reviewed yesterday
NEW

Problem-free flight. Check-in on-line was impossible and I was told at the airport counter that one cannot do the on-line check-in on international flights. This was never conveyed over their website. 2 meal services with lots of water served in between. In flight entertainment available with lots of movies. Food was mediocre but if hungry, one will eat. Return flight...

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International Economy Vancouver - Ulaanbaatar

Helpful?
Thank ShilohinBC
Tianjin, China
Level 4 Contributor
39 reviews
6 helpful votes
Reviewed 2 days ago
NEW
via mobile

I’ve been at Manila airport for 10 hours, checked in 3pm and was told flight would board 5.30pm. Even received text message from Air China saying flight was delayed to 6.30pm. Since then, nothing, zip, nada. No information from airport staff, Air China staff conspicuous by their absence. Now 00.20 and absolutely no clue what is happening. No refreshments, no...

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North Asia Economy Manila - Beijing

Helpful?
Thank chinatom2017
Cambridgeshire, United Kingdom
Level 4 Contributor
36 reviews
19 helpful votes
Reviewed 3 days ago
NEW

Excellent service - 1 1/2 hr stopover in Beijing on way there. No problems. On way back we stopped over for 6 nights in Beijing. They helped sort out a 144 hr transit pass. We were delayed picking up the luggage but Air China staff had taken it off the carousel and stored it at their desk. Very helpful. In...

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International Economy London - Tokyo

Helpful?
Thank AlyG1954
Level 6 Contributor
150 reviews
39 helpful votes
Reviewed 3 days ago
NEW
via mobile

Took the flight CA 1502 on August 7, got delayed by an hour approx. The check in was smooth, full frisking was done for the domestic flight and security check looked strict. The airport facilities were good. On board crew were friendly, I requested them for vegetarian meal the moment I boarded the plane showing the Chinese translation for "...

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Domestic Economy Shanghai - Beijing

Helpful?
Thank aloknbsm
Level 3 Contributor
20 reviews
1 helpful vote
Reviewed 4 days ago
NEW
via mobile

It is a budget airline. Pretty clean, efficient and cheaper compared to other airlines. The main issue was the airlines website. It was too slow to navigate and very frustrating to select your meal and preboarding The meal choices were very limited and average. I would recommend to carry your own snack or a meal.

International Economy Vancouver - Mumbai
Helpful?
Thank Chef_RajeevCCC
Bangkok, Thailand
Level 3 Contributor
10 reviews
2 helpful votes
Reviewed 4 days ago
NEW

We booked Air China for double return flights for Bangkok - Beijing(transfer) - Ulaanbaatar, (the two first departures were both delayed (Bangkok to Beijing and Beijing to Ulaanbaatar) due to the weather, as we're informed. Once the Bangkok departure was delayed, it's affected the Beijing to Ulaanbaatar too. The staffs at Suvarnabhumi Airport check-in counter did help us manage the...

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North Asia Economy Bangkok - Beijing

Helpful?
Thank Sirishom P
Level 4 Contributor
30 reviews
4 helpful votes
Reviewed 5 days ago
NEW
via mobile

Flight to Sanfrancisco from delhi by Air china was very comfortable. We had gone via Beijing. The crew was very hospitable and caring always with a smile. The Hindu veg meal while going from delhi was good. But not so in stage return flight.

International Business Class New Delhi - San Francisco
Helpful?
Thank mamtaprashant
See travel tips for airlines
“An empty day for the possible delay flight.”
Latona-kusu, 16 Aug 2018 | Read review
“Be decent in your behavior and you will be treated very well by anyone.”
, 13 Aug 2018 | Read review
“The ticket price is cheap and that is the only reason why you would choose this airlines.”
SantoshVV, 11 Aug 2018 | Read review
“Skip their website and go directly to their counter to check-in...”
Jeff_Proulx, 29 Jul 2018 | Read review
“Don't travel with them”
adalberth2015, 22 Jul 2018 | Read review
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About Air China
Air China (CA) is one of the largest airlines in the People's Republic of China as well as the country's flag carrier. The airline's primary hub is at Beijing Capital International Airport (PEK), with secondary hubs at eight airports elsewhere in China, including Tibet. As a member of the Star Alliance, Air China operates non-stop flights to about 185 destinations across China and the rest of Asia, as well as the Middle East, Europe, Oceania, North America and South America. Depending on the route and the aircraft, the airline offers First Class, Business Class, Premium Economy Class and Economy Class service.
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