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Air China


3,894 reviews
Headquarters: Xidan Civil Aviation Building No. 15 Chang'an West Street, Beijing 100031 China 011 86 95583 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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3,894 Reviews from our TripAdvisor Community

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3,894 reviews from our community

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Showing 2,004: English reviews
London, United Kingdom
Level 3 Contributor
14 reviews
14 helpful votes
Reviewed today
NEW
via mobile

10 hour flights to and from Beijing. I'm both journeys my screen was broken....unable to access entertainment but more importantly, I couldn't see the safety video (isn't this compulsory?). Oh, and they lost my luggage for 24 hours when I'd arrived in Tokyo from a connecting flight. The food offer also abysmal. I just hope the plane is in better...

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International Economy London - Beijing

Helpful?
Thank Steve P
Verona, Canada
Level 5 Contributor
56 reviews
17 helpful votes
Reviewed yesterday
NEW

Fast check in and boarding. All Chinese airlines seem to be able to board and seat everyone much faster than North American airlines. On time take-off. In flight service was friendly.

Domestic Economy Xi'an - Guilin
Helpful?
Thank Bill S
Hong Kong, China
Level 6 Contributor
133 reviews
25 helpful votes
Reviewed 3 days ago
NEW

On time service, professional and efficient crew members, clean cabins, will definitely consider flying with them more in the future.

Asia Economy Chengdu - Hong Kong
Helpful?
Thank anaHongKong2017
Miami Beach, Florida
1 review
6 helpful votes
Reviewed 4 days ago
NEW
via mobile

Do Not fly this airline if you are black. Save your money and go with another airline. The discrimination and disrespect is ridiculous. Checking my bags more than once and letting everyone else on the plane is disgusting.

International Economy Tokyo - Dallas
Helpful?
6 Thank tannna1313
Singapore, Singapore
Level 5 Contributor
89 reviews
17 helpful votes
Reviewed 4 days ago
NEW

China Airline - check in was fast and friendly. Boarding was on time and hassle free. Flight take off and landing were good. Meals served on abort was hot and sufficient. Overall good service.

North Asia Economy Beijing - Osaka
Helpful?
Thank kimhuat2018
Auckland Central, New Zealand
Level 5 Contributor
66 reviews
9 helpful votes
Reviewed 6 days ago
NEW
via mobile

Cabin crew coming round with water juice. Would have like a coffee after the meal. Have both eastern and western meals, which is great as most passengers were Chinese. Had a pleasant flight overall considering I already flew ten hours from auckland

North Asia Economy Singapore - Beijing
Helpful?
1 Thank Ann C
Meopham, United Kingdom
Level 5 Contributor
84 reviews
31 helpful votes
Reviewed 6 days ago
NEW

Impossible to check in on line.Flight left exactly on time.Lovely new A350 which was very smart and with adequate leg room.Arrived early.Food was terrible but staff were excellent. Well worth a go.

Domestic Economy Shanghai - Beijing
Helpful?
1 Thank Peter W
Level 4 Contributor
25 reviews
3 helpful votes
Reviewed 1 week ago via mobile

I at 1st had doubts about booking with air china. But they proved me wrong. excellent customer service from the moment I put foot into the cabin. Also the lady in Guangzhou office hats off great customer service.Also all the cabin crew well done. Keep up the great work.

International Economy London - Shenzhen
Helpful?
Thank jahangir d
1 review
Reviewed 1 week ago

Don't think you can sit back and watch a marathon of movies to pass the time - the video screens are so ancient they overheat after about 3 hours and need to be switched off to cool down. I travelled with this airline from Melbourne to Shanghai, the service and food was excellent. Cannot say the same on the return...

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International Economy Beijing - Melbourne

Helpful?
Thank Vacationer575462
Level 5 Contributor
58 reviews
16 helpful votes
Reviewed 1 week ago

Sometimes National carriers can be rundown or inefficient. Air China is neither. Everything was clean and comfortable. Check in was a breeze. The staff were friendly. I greatly enjoyed flying with this airline.

North Asia Economy Hong Kong - Beijing
Helpful?
Thank Daniel D
See travel tips for airlines
“Couldn’t check in on line so get to airport early to get a good seat.”
peterw820, 15 Oct 2018 | Read review
“Consider window seat if you don't need much leg room as part of this is taken up with the video control unit for the row.”
Vacationer575462, 14 Oct 2018 | Read review
“Remember to change your monitor to English language to watch movies!”
Navigator753878, 11 Oct 2018 | Read review
“Suggest booking a centre aisle seat for ease of access”
JeanetteM1065, 6 Oct 2018 | Read review
“App is hard to navigate. Their system and everything about them seems antiquated. If possible, avoid this airline.”
racheldQ9368ZY, 1 Oct 2018 | Read review
Show next 5 travel tips 5 of 10
About Air China
Air China (CA) is one of the largest airlines in the People's Republic of China as well as the country's flag carrier. The airline's primary hub is at Beijing Capital International Airport (PEK), with secondary hubs at eight airports elsewhere in China, including Tibet. As a member of the Star Alliance, Air China operates non-stop flights to about 185 destinations across China and the rest of Asia, as well as the Middle East, Europe, Oceania, North America and South America. Depending on the route and the aircraft, the airline offers First Class, Business Class, Premium Economy Class and Economy Class service.
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