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Air China


4,078 reviews
Headquarters: Xidan Civil Aviation Building No. 15 Chang'an West Street, Beijing 100031 China 011 86 95583 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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4,078 Reviews from our TripAdvisor Community

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4,078 reviews from our community

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Showing 2,108: English reviews
Santa Barbara, California
Level 1 Contributor
4 reviews
1 helpful vote
Reviewed today
NEW

I have read horror stories about Air China along with some very positive reviews, it's always tough deciphering what's crap and what's the reality and what expectations are relative. I fly a lot for work in the US domestically and have flown many international trips to have the right frame of mind for flying and travel. Note: Our flight departs...

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International Business Class Los Angeles - Bangkok

Helpful?
Thank shipfotog
Paris, France
Level 3 Contributor
12 reviews
1 helpful vote
Reviewed today
NEW
via mobile

I flew with Air China from Paris to Chengdu. I was pleasantly surprised by the overall experience. The boarding process was organized and no issues to report. The service during the flight was very good and the flight attendants were attentive. The food was excellent which was the biggest surprise. Better than most European and North American carriers. Fully flat...

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International Business Class Paris - Chengdu

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Thank OliverD87
Level 2 Contributor
7 reviews
3 helpful votes
Reviewed yesterday
NEW

Those of us who fly economy do so for a reason, maybe it is because we are on a budget. All airlines are not created equal but in economy the margin of difference is not that great. I have to say the food on Air China as compared to their competitors is where they fail but realistically I am not...

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International Economy San Francisco - Beijing

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Thank Mark L
Karachi, Pakistan
Level 4 Contributor
20 reviews
Reviewed 2 days ago
NEW
via mobile

I am a airline lover this is my first travel in air China service no 1 staff no 1 plane is brand new i love Chinese people and also air china A Class air line

Domestic Economy Wuhan - Beijing
Helpful?
Thank marufsubhani
1 review
1 helpful vote
Reviewed 2 days ago
NEW
via mobile

One of the flight attendant barely can speaks english and RACIST. When serving food, she threw the breads on my mom’s plate and rolled her eyes. Absolute disgust for her nasty behaviour. Shame on you AirChina. I would never recommend people to fly with you. NEVER.

Southeast Asia Economy Beijing - Kuala Lumpur
Helpful?
1 Thank ElsaIsaac
1 review
Reviewed 2 days ago
NEW

This has to be the worst service/food/treatment I've ever experienced. First off the food was terrible. I couldn't even eat any of it and it seems that was a common thing for the people around me. But the staff doesn't know how to speak English. They know key phrases and a few words but god forbid you have a problem...

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International Economy New York City - Beijing

Helpful?
Thank Martin B
Olympia, WA
Level 6 Contributor
427 reviews
113 helpful votes
Reviewed 2 days ago
NEW
via mobile

An 11 hour flight and the service was perfect. The cabin crew were very attentive throughout . The food was very good. Had a chicken pizza at 2 am, and a wonderful steak before landing. Snacks throughout the flight and plenty to drink. The seats and bed were comfortable and everything worked. All electronics worked. We left a bit late,...

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International Business Class Beijing - Sydney

Helpful?
Thank rogerjm
Level 2 Contributor
7 reviews
Reviewed 3 days ago
NEW
via mobile

Travelled from Beijing to Montreal ( Round Trip) in Air China. The ticket was comparatively less expensive than other airlines and hence I was tempted to try this airline. I regret that decision till date. 1. The airline staff are not only rude , but they would lie with a straight face . My flight was Montreal to Beijing was...

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International Economy Montreal - Beijing

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Thank Sightsee239894
Sunshine Coast, Australia
1 review
Reviewed 4 days ago
NEW
via mobile

Flying with family read reviews and had never been on China Air although travelled a lot in Asia in Business and economy. Overall much better than expected. On time, aircraft clean and relatively new, we were sat together, my special meal GF and my wife’s meal Vegetarian never made it but we’d planned for that and in fairness same error...

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International Economy Sydney - London

Helpful?
Thank stevewT3265AV
2 reviews
Reviewed 4 days ago
NEW
via mobile

There is lots of leg room. Movies are very dated on the flight. Food only average. My case had no padlock and had been opened both going to China and leaving China, plus and zip partly opened.

International Economy London - Beijing
Helpful?
Thank gill s
See travel tips for airlines
“I was in the Premium Economy, more legroom and better service I think.”
leongf2018, 4 Dec 2018 | Read review
“If you must use them, don't check in bags”
yoonicycler, 3 Dec 2018 | Read review
“be prepared for anykind of change without notifications to you”
641burhant, 27 Nov 2018 | Read review
“I think if it is cheaper flying with Air China then do it.”
Maps719843, 25 Nov 2018 | Read review
“Ask for an exit seat and you get extra leg room.”
AnthonyM186338, 21 Nov 2018 | Read review
Show next 5 travel tips 5 of 10
About Air China
Air China (CA) is one of the largest airlines in the People's Republic of China as well as the country's flag carrier. The airline's primary hub is at Beijing Capital International Airport (PEK), with secondary hubs at eight airports elsewhere in China, including Tibet. As a member of the Star Alliance, Air China operates non-stop flights to about 185 destinations across China and the rest of Asia, as well as the Middle East, Europe, Oceania, North America and South America. Depending on the route and the aircraft, the airline offers First Class, Business Class, Premium Economy Class and Economy Class service.
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