Air Canada

Headquarters: 7373 Boulevard de la Côte-Vertu Ouest, Montreal, Quebec Canada H4S 1Z3

00 1 888-247-2262

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Overview

3.031,841 reviews

Travellers' Choice 2019 Winner

Travellers' Choice 2018 Winner

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About Air Canada

Airline Alliance

Star Alliance

Airline Summary

Air Canada (AC) is Canada’s largest airline serving more than 200 destinations on six continents. Air Canada, together with its partners Air Canada Express and rouge, carried more than 41 million passengers in 2015. The airline started as Trans-Canada Air Lines (TCA) on 1 September 1937 and today is one of the 20 largest airlines of the world. It is also one of the founding members of the Star Alliance. Its major hubs include Calgary International (YYC), Montréal-Pierre Elliott Trudeau (YUL), Toronto Pearson (YYZ), and Vancouver International (YVR). A modern Airbus and Boeing fleet provides Business Class, Premium Economy on long-haul international, and Economy Class service.

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Shubham R

1 contribution

Rude lady robot should understand.

Newark - TorontoCanada

We are pregnant, and I conveyed the same thing to the customer representative. If she could help us cancel the ticket and provide a refund on a medical basis because we didn't want to travel in the first trimester, but instead of helping, she was yelling at me. She was so rude from the first second. No congratulations and telling me that I have booked a cheap ticket, so nothing for you. Sometimes, your robotic voice should understand others' emotions.

Date of travel: March 2025

Customer service

Written 26 March 2025

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Nat M

1 contribution

Always a gamble

Montreal - RomeInternational

Good improvements on the app to guide the users and overall good experience during the flight. However, my experience on the last flight was horrible. We boarded only to be told after almost an hour that there's an issue and we need to switch plane and were delayed for more than 3 hours. They provided us with a meal voucher that could not be used because the eligible stores that were accessible from our gate were all closed - what a joke. It's also impossible to reach out to any form of human support. We submitted a claim form but since it was an 'unscheduled' maintenance, we did not get any form of compensation. What a shame that the airlines that are representing Canada in their name is that bad. Do better guys!

Date of travel: March 2025

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Written 26 March 2025

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Andrew B

1 contribution

8 HOUR DELAY - COMPENSATION GIVEN TO SOME PASSENGERS, NONE TO OTHERS WITH NO EXPLAINATION AND OPAQUE CUSTOMER SERVICE

London - CalgaryInternational

My immediate family and I flew from London to Calgary on January 29th 2024. The entire flight was a debacle and resulted in a 8 hour delay. We were given multiple excuses: that it was maintenance issue at first, that the plane had to divert to Montreal to refuel, then air crew sickness. We were subsequently told that the members of the crew had “timed out” and that the only way to continue the flight was to fly 7+ hours to Montreal, instead of 8+ hours to Calgary. The real issue is that parents who were the same flight and originated from London, received compensation from Air Canada within days. This was equivalent to $600 EUR or $1200 CAD air Canada credit. My immediate family was told that were not eligible, even though we were on the same flight as my parents. Air Canada provided no details or evidence for this explanation as per the CTA requirements. Air Canada subsequently said that the matter was closed and thats that. I have submitted to CTA, but that's likely to take a few years to resolve. I am a 50k status and credit card holder. I have consistently chosen to fly with Air Canada instead of WestJet; however, this will not be the case anymore If you can fly with any other airline, I would likely recommend it.

Date of travel: December 2024

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Written 25 March 2025

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Sinclair D

1 contribution

WORST AIRLINE - EXTREMELY UNACCOMMODATING

Tokyo - MiamiInternational

I tried to get a one way flight back from Japan and was not able to get on the flight as I was stuck in traffic and got to the airport close to the flight time. They wouldn't help or allow me to standby for another flight or rebook. It cost almost $800 for the flight and they wouldn't assist with another flight to providing credit.

Date of travel: January 2025

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Written 24 March 2025

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Culture36817484340

3 contributions

Promotion Code Scam

Calgary - BangkokInternational

I had a terrible experience flying from Calgary to Thailand with Air Canada in 2023 which resulted in an unexpected overnight at the Vancouver airport and my flights both to and from being delayed over 7 hours. In lieu of actual compensation, Air Canada offered me a discount code of 20% for my next trip. I went to use it today and realized that the flights actually get *more* expensive when I apply it! Go figure! My advice to anyone with discount codes - make sure you check the price before applying it. It might not be saving you the money you would expect.

Date of travel: March 2025