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Air Canada

30,502 reviews
Headquarters: 7373 Boulevard de la Côte-Vertu Ouest, Montreal, Quebec Canada H4S 1Z3
Overview
3.030,502 reviews
Travellers' Choice 2019 Winner
Travellers' Choice 2018 Winner
Legroom
Seat comfort
In-flight entertainment (WiFi, TV, films)
Onboard Experience
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About Air Canada

Airline Alliance

Star Alliance
Headquarters: 7373 Boulevard de la Côte-Vertu Ouest, Montreal, Quebec Canada H4S 1Z3

Airline Summary

Air Canada (AC) is Canada’s largest airline serving more than 200 destinations on six continents. Air Canada, together with its partners Air Canada Express and rouge, carried more than 41 million passengers in 2015. The airline started as Trans-Canada Air Lines (TCA) on 1 September 1937 and today is one of the 20 largest airlines of the world. It is also one of the founding members of the Star Alliance. Its major hubs include Calgary International (YYC), Montréal-Pierre Elliott Trudeau (YUL), Toronto Pearson (YYZ), and Vancouver International (YVR). A modern Airbus and Boeing fleet provides Business Class, Premium Economy on long-haul international, and Economy Class service.
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30502Reviews
4199Photos
100Tips

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Csimon wrote a review Yesterday
6 contributions1 helpful vote
Montreal - Miami
USA
The worst airline. Always late. Every single time, there’s always delays or cancellations. And on top of that they are cheap as hell and never compensate even if its always their fault. PLUS they lie and give wrong information to cover their @ss. What a horrible airline. You can not even speak to anyone on the phone… mickey mouse custumer service. Avoid if u can.
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Senthil Thirugnana wrote a review Yesterday
Kelowna, Canada5 contributions3 helpful votes
Chennai (Madras) - Toronto
International
Subject: Overcharged for Baggage Our original flight back from Chennai was changed by Air Canada due to Air Canada's internal problems of some sort. We called and asked for the same transit timings as we couldn't spend 12 hours @ the airport in Dubai. So, they issued another ticket through Air India (Up to Dubai) and we thought the issue was solved. We couldn't check in the baggage online, 24 hours before the flight time as it didn't allow us. On the day of our flight, when we tried to check in at the Air India counter, they were adamant that we had to pay US $240 for one extra piece of luggage (Instead of $100 Canadian). When the ticket was changed, no one from the customer service of yours mentioned that there would be an extra fee for flying through another airline. They are arrogant and very unfair.
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Date of travel: May 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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nikkivela wrote a review 18 Apr
2 contributions1 helpful vote
Miami - Toronto
Canada
I’ve had the displeasure of flying on four aircanada flights and to fly aircanada is to always have a delay of an hour or more, with little to no compensation. This was a consistent occurrence all four flights between mechanical or system failures which add 4 hours to a layover. Faulty equipment that has issues loading the luggage onto the plan. As well as the workers always making you measure every single bag you had to triple check it reaches regulations. I am an avid traveler and I have never had to throw my luggage in a bin for every worker we run into.
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Karyn S wrote a review 18 Apr
Sydney, Australia16 contributions19 helpful votes
Sydney - Vancouver
International
Business class is significantly more expensive and the air canada service inCanada and Sydney us appalling. Even in transit you cannot go intobusiness class lounge until an hour before flight. You cannot check in earlier. Complete waste of money.recommwnd you do not travel with them
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Josiah K wrote a review 18 Apr
1 contribution1 helpful vote
Toronto - Boston
USA
Had a horrible experience, flight was delayed 4 hours and got back home at 1:00am. I sought out compensation for this through their customer service department, yet they declared that the flight was only delayed by 2 hours. Faulty information on top of a bad experience, will not fly again with this company.
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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123456
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She helped everyone in a wrong way and when you go back to ask her she said she don't know not even a sorry . DOES SHE REALIZE WHAT SHE IS DOING .
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Chicken teriyaki
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Pasta
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Senthil Thirugnana wrote a tip Yesterday
"Stay away from Air Canada. They constantly cancel flights and force you to take flights with longer transit time. Totally unacceptable "
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nikkivela wrote a tip 18 Apr
"Use a different airline if possible "
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Marc S wrote a tip 17 Apr
"Look for another company, even if it is a little more expensive."
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TravellingmanBoston wrote a tip 16 Apr
"Shop around with the other airlines I mention in the review. "
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Neil W wrote a tip 15 Apr
"We assumed that booking with a "Reputable " company such as Air Canada you wouldn'y be scammed, they proved to be no different than a local "
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Baggage fees
United States to Canada
Carry-on bag: Included
1st checked bag: $51
2th checked bag: $84
3th checked bag: $169
4th checked bag: $169
Each checked bag maximum 50lb/22kg
United States to Mexico
Carry-on bag: Included
1st checked bag: $51
2th checked bag: $84
3th checked bag: $380
4th checked bag: $380
Each checked bag maximum 50lb/22kg
Domestic Canada
Carry-on bag: Included
1st checked bag: $59
2th checked bag: $98
3th checked bag: $194
4th checked bag: $194
Each checked bag maximum 50lb/22kg
*Please confirm baggage fees on airline website.
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ReturnOne-WayMulti-city
Depart
Sat, 04/05
Return
Sat, 11/05
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1, Economy