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Air Austral


398 Reviews
Headquarters: Roland Garros Airport, Sainte Marie 97438 Reunion Island +33-0825-013-012 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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398 Reviews from our TripAdvisor Community

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398 reviews from our community

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Showing 35: English reviews
Level Contributor
3 reviews
Reviewed 2 days ago
NEW

Excellent service both at the airport and on board the plane. the staff are willing to help and the crew on board are just outstanding.

Africa Economy Johannesburg - Saint-Denis
Helpful?
Thank Tshego M
Colombo, Sri Lanka
Level Contributor
3 reviews
Reviewed 1 week ago

I never though flying with Air Austral would bringing this great feeling. I have been travelling since few years, mostly with GULF air lines.Being a middle tier member of one of leading gulf air line, and all those there services, i was addicted to flying with them. I never though any other friendliest airlines would exists. I was on a...

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International Economy Paris - Dzaoudzi

Helpful?
Thank Nuwan R
Ludwigsburg, Germany
Level Contributor
116 reviews
349 helpful votes
Reviewed 1 week ago

I had booked my flight way in advance due to a lack of other options. I had planned to go Mauritius - Reunion - Madagascar. When I arrived at the airport I was told that the flight was overbooked, but I had been referred to the second flight of the day. So alright... - However, when the employee wanted to...

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Africa Economy Mahebourg - Antsiranana (Diego Suarez)

Helpful?
1 Thank Dan831984
Quatre Bornes
Level Contributor
16 reviews
7 helpful votes
Reviewed 15 May 2017

This was a small airplane and we were asked to queue up in group of 10 persons in order to get into the airplane. We were requested to walk for about 300 metres in order to reach the airplane. The hostess was not friendly.

Africa Economy Saint-Denis - Mahebourg
Helpful?
Thank vivegaht
Antwerp, Belgium
Level Contributor
16 reviews
5 helpful votes
Reviewed 28 April 2017 via mobile

Horrible. On our flight from Paris to La Reunion we had a delay of 4 hours. Knowing we only had 4 days at La Reunion and we would normally arrive in the morning the plans for our first day were cancelled. Our next flight from La Reunion to Mauritius was scheduled at 10.30 in the morning, the evening before we...

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Africa Economy Saint-Denis - Mahebourg

Helpful?
Thank Pieter R
durban
Level Contributor
12 reviews
4 helpful votes
Reviewed 22 April 2017

Flew yestterday 21/4/2017 MRU/Reunion/Jhb Flight delayed , no airconditioning, like a sweatbox, no apology, slight improvement on JHb leg but shocking discomfort

Africa Economy Mahebourg - Johannesburg
Helpful?
1 Thank ebryer
Durban
Level Contributor
221 reviews
261 helpful votes
Reviewed 19 April 2017

Check in was speedy and prompt. Flight was delayed and detours via Reunion. What a hassle in Reunion transit and it is a good job that the airline added another 30 minutes transit time or the flight would have had to be delayed again. Landed in Mauritius 2 hours after arrival scheduled time. On a plus note the food on...

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Africa Economy Johannesburg - Mahebourg

Helpful?
1 Thank SharksSupporter1
Quatre Bornes
Level Contributor
16 reviews
7 helpful votes
Reviewed 17 April 2017

Small but nice and safe trip. Cleanliness, comfortable and secure. The hostess and steward are helpful and well groomed

Africa Economy Mahebourg - Saint-Denis
Helpful?
Thank vivegaht
Johannesburg, South Africa
Level Contributor
132 reviews
29 helpful votes
Reviewed 27 February 2017

Enjoyable experience and good service. Definitely the most generous airline I've experienced when it comes to meals. Will definitely fly with them again.

Africa Economy Johannesburg - Saint-Denis
Helpful?
2 Thank Des1963
London, United Kingdom
2 reviews
2 helpful votes
Reviewed 24 January 2017 via mobile

I was flying from Nosy Be via Reunion to Paris. The Paris flight was cancelled and I was put up in Reunion. So far, ok. As the next day Paris flight arrived 6 hour earlier, Air Austral promised hotel accommodation overnight in Paris. Not honoured by staff in Paris. Also after claiming compensation for the delay, Air Austral has acknowledged...

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International Economy Nosy Be - Paris

Helpful?
2 Thank Mark I
See travel tips for airlines
“B787-800 Air Austral - Flight UU976”
797nuwanr, 19 Jun 2017 | Read review
“Nothing special”
vivegaht, 15 May 2017 | Read review
“Check in service exceptionally slow”
ebryer, 21 Apr 2017 | Read review
“Always choose the back seats for better security”
vivegaht, 17 Apr 2017 | Read review
“If your use to a warm meal for dinner... Get one before boarding! + Bring your own entertainment”
derrickm104, 9 Oct 2016 | Read review
Show next 5 travel tips 5 of 10
About Air Austral
From its headquarters on the French island of Réunion, Air Austral (UU) flies to 13 destinations in Comoros, France, India, Madagascar, Mauritius, Mayotte, the Seychelles, South Africa and Thailand. Its hub is located at Roland Garros Airport (RUN) in Sainte-Marie. Its fleet includes ATR 72-500s, Boeing 737-800s, a Boeing 777-200LR and Boeing 777-300ERs. Aircrafts feature a variety of one-cabin (Loisirs-Economy), two-cabin (Loisirs-Economy and Confort-Eco Premium) and three-cabin (Loisirs-Economy, Confort-Eco Premium and Club Austral-Business) configurations. The airline has partnerships with a number of carriers, including Air France, Alitalia, Jet Airways, Lufthansa and Thai Airways.
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