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Air Austral


527 Reviews
Headquarters: Roland Garros Airport, Sainte Marie 97438 Reunion Island +33-0825-013-012 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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527 Reviews from our TripAdvisor Community

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527 reviews from our community

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Showing 48: English reviews
Cape Town, South Africa
Level 2 Contributor
6 reviews
1 helpful vote
Reviewed 2 weeks ago

I was slightly apprehensive about flying on a Boeing 737 for longer than two hours, but it turned out to be comfortable. The meal was enormous and tasty (a bar service is included) and the service good. All passengers receive an amenity kit (slightly unnecessary on a four-hour daytime flight) and earphones. The in-flight entertainment was a bit disappointing -...

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Africa Economy Johannesburg - Saint-Denis

Helpful?
Thank Columbus2000
sinajana Guam
Level 4 Contributor
37 reviews
7 helpful votes
Reviewed 4 weeks ago

BKK-RUN-TNR return. All flights were on-time, and the aircraft were relatively new. The food was good, wine was served with each meal, and the IFE was ok. The staff tended to disappear after meal service, but they were friendly enough. Even in Y class, each passenger got a pouch with socks and an eye shade.

International Economy Bangkok - Antananarivo
Helpful?
Thank Mitch T
Johannesburg, South Africa
Level 6 Contributor
131 reviews
40 helpful votes
Reviewed 4 weeks ago via mobile

We flew from Johannesburg to Nosy Bè Madagascar via St Denis Reunion. The standard was well above average, including quality cutlery, and good glassware for wine. Our return flight from Nosy Bè to Reunion was very delayed due to technical issues, which can happen to any airline. My only critique is that they should have offered some kind of compensation,...

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Africa Economy Johannesburg - Saint-Denis

Helpful?
Thank Alan S
Mauritius
Level 4 Contributor
26 reviews
5 helpful votes
Reviewed 15 September 2017

Worst airline ever!!! Went to Chennai with my family in November 2016 from Mauritius. You have to go through Reunion Island. You go in an uncomfortable plane to Chennai, the ventillation is poor, so its a hasssle for travellers having asthma. 15 passengers have to watch a small monitor/ tv in the flight, only french movies, the movie start midway...

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International Economy Mahebourg - Chennai (Madras)

Helpful?
Thank 107rajneek
Seattle, Washington
Level 3 Contributor
11 reviews
1 helpful vote
Reviewed 9 September 2017

I was looking to get to Madagascar from Johannesburg (as my tickets were already booked to there). All other airlines quoted around $1,000 for the trip, but Air Austral offered it for $500. The itinerary comes with an overnight stopover in Reunion both ways, which I thought was intriguing as it's not a place I had visited before. Glad I...

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Africa Economy Johannesburg - Nosy Be

Helpful?
Thank carineb1234
Port Alfred, South Africa
Level 2 Contributor
4 reviews
1 helpful vote
Reviewed 29 August 2017

I fly regularly and use all different airlines and have found this one to be the most enjoyable by far. The experience of flying is most often uncomfortable and cramped, and the economy section of this airline is no different to most in many ways, but it's the little things that make it more pleasant. Friendly helpful staff, great food,...

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Africa Economy East London - Nosy Be

Helpful?
Thank JannWebb
amsterdam
Level 6 Contributor
150 reviews
27 helpful votes
Reviewed 29 August 2017

Air Austria flight was and is very convenient, good clean airplanes. The switch in Vienna airport always takes long, but time enough for a toilet brake and some fast shopping. When I arrived in Podgorica, my baggage was not there, but they took immediately action. Next day I received my luggage in my apartment in a village with no street...

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Europe Business Class Amsterdam - Podgorica

Helpful?
Thank Willem S
Bucharest
Level 1 Contributor
3 reviews
1 helpful vote
Reviewed 5 August 2017

We booked a trip from Bangkok to Saint Denis, Reunion. The agency made a mistake, and booked the flight without enough baggage. We realised this on the first stretch from Saigon to Bangkok, which was with Thai Airways. At the airport, we were told to go to the Air Austral website to pay for the extra baggage in advance. Fair...

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International Economy Bangkok - Saint-Denis

Helpful?
Thank Kenn_Viking
Toronto, Canada
Level 4 Contributor
27 reviews
17 helpful votes
Reviewed 5 August 2017

The check in was a breeze. The people were very friendly. The cabin was very clean. The seat was very comfortable and folded down into a lie flat bed. The entertainment was great, with over 20 movie options for the 8 hr flight. The food was unedible and over priced. Legroom was terrible. In flight crew were very rude, and...

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International Business Class Johannesburg - Chennai (Madras)

Helpful?
Thank Milo T
Johannesburg South Africa
Level 4 Contributor
36 reviews
15 helpful votes
Reviewed 4 August 2017

We all know that airlines hold passengers in pure contempt. Flights are delayed and cancelled all the time. I'm sure why I'm even writing this. I was flying to Reunion for two days to investigate cycling options. The flight was cancelled during check in. As usual we were shunted from pillar to post with no explanation. Eventually half a day...

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Africa Economy Mahebourg - Saint-Denis

Helpful?
Thank HFza
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See travel tips for airlines
“Their online booking is terrible, call them if ever you need specific meals.”
107rajneek, 15 Sep 2017 | Read review
“Stay away!”
Kenn_Viking, 5 Aug 2017 | Read review
“Bring your own food”
milot158, 4 Aug 2017 | Read review
“Don't. Rather fly Air Mauritius”
HFza, 3 Aug 2017 | Read review
“B787-800 Air Austral - Flight UU976”
797nuwanr, 19 Jun 2017 | Read review
Show next 5 travel tips 5 of 10
About Air Austral
From its headquarters on the French island of Réunion, Air Austral (UU) flies to 13 destinations in Comoros, France, India, Madagascar, Mauritius, Mayotte, the Seychelles, South Africa and Thailand. Its hub is located at Roland Garros Airport (RUN) in Sainte-Marie. Its fleet includes ATR 72-500s, Boeing 737-800s, a Boeing 777-200LR and Boeing 777-300ERs. Aircrafts feature a variety of one-cabin (Loisirs-Economy), two-cabin (Loisirs-Economy and Confort-Eco Premium) and three-cabin (Loisirs-Economy, Confort-Eco Premium and Club Austral-Business) configurations. The airline has partnerships with a number of carriers, including Air France, Alitalia, Jet Airways, Lufthansa and Thai Airways.
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