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Air Austral


591 Reviews
Headquarters: Roland Garros Airport, Sainte Marie 97438 Reunion Island +33-0825-013-012 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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591 Reviews from our TripAdvisor Community

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591 reviews from our community

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Showing 53: English reviews
Worcestershire, United Kingdom
Level 4 Contributor
26 reviews
9 helpful votes
Reviewed 1 week ago

We flew from Madagascar to Reunion and sat on the plane for an hour and a half due to a problem. We then flew from Reunion to Mauritius on what should have been a forty minute flight and we were delayed at the airport for five hours because our plane had to go back to Madagascar to pick up some...

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Africa Economy Saint-Denis - Mahebourg

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Thank 109south
Geneva, Switzerland
Level 2 Contributor
5 reviews
5 helpful votes
Reviewed 1 week ago via mobile

Super pleased with our flight on air austral to Reunion Island. Seats are wide with plenty of space, service was great and the full meal served was very good. Additionally, customer service was top notch; we had added on a flight to Mauritius after spending time in Reunion and then the return flight was to take us back through St...

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Africa Economy Johannesburg - Saint-Denis

Helpful?
Thank aliregort
Johannesburg, South Africa
Level 3 Contributor
12 reviews
Reviewed 1 week ago via mobile

We booked our flights with ease on Air Austral’s website. On time, spacious seating, and friendly on-board service. We flew economy class on our way in, and they automatically upgraded us to business class on our return flight back to Joburg (our tans and tropical shirt probably contributed to our pseudo-celeb look!). We will definitely fly Air Austral again!

Africa Business Class Johannesburg - Saint-Denis
Helpful?
Thank philvdwalt
Level 2 Contributor
4 reviews
Reviewed 1 week ago

Travelled to Bangkok on it's newly purchased boeing 787. Beautiful interior design with colourful lights and clean aircraft. So far my best flight though Lufthansa is my favourite airline until now. Value for Money !!!

International Premium Economy Mahebourg - Bangkok
Helpful?
Thank Quentin N
Johannesburg, South Africa
Level 5 Contributor
53 reviews
11 helpful votes
Reviewed 3 weeks ago

We flew to Reunion with Air Austral, as I had never heard of the airline I was a little worried. From the check in to the flight boarding was exceptional. The airline staff was absolutely fantastic, my daughter is visual impaired and the staff did everything to make us feel welcome. Normaan our flight steward was absolutely great and he...

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Africa Economy Johannesburg - Saint-Denis

Helpful?
Thank Carin14
Cape Town, South Africa
Level 2 Contributor
6 reviews
1 helpful vote
Reviewed 4 October 2017

I was slightly apprehensive about flying on a Boeing 737 for longer than two hours, but it turned out to be comfortable. The meal was enormous and tasty (a bar service is included) and the service good. All passengers receive an amenity kit (slightly unnecessary on a four-hour daytime flight) and earphones. The in-flight entertainment was a bit disappointing -...

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Africa Economy Johannesburg - Saint-Denis

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Thank Columbus2000
sinajana Guam
Level 4 Contributor
37 reviews
7 helpful votes
Reviewed 25 September 2017

BKK-RUN-TNR return. All flights were on-time, and the aircraft were relatively new. The food was good, wine was served with each meal, and the IFE was ok. The staff tended to disappear after meal service, but they were friendly enough. Even in Y class, each passenger got a pouch with socks and an eye shade.

International Economy Bangkok - Antananarivo
Helpful?
Thank Mitch T
Johannesburg, South Africa
Level 6 Contributor
132 reviews
40 helpful votes
Reviewed 24 September 2017 via mobile

We flew from Johannesburg to Nosy Bè Madagascar via St Denis Reunion. The standard was well above average, including quality cutlery, and good glassware for wine. Our return flight from Nosy Bè to Reunion was very delayed due to technical issues, which can happen to any airline. My only critique is that they should have offered some kind of compensation,...

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Africa Economy Johannesburg - Saint-Denis

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Thank Alan S
Mauritius
Level 4 Contributor
26 reviews
9 helpful votes
Reviewed 15 September 2017

Worst airline ever!!! Went to Chennai with my family in November 2016 from Mauritius. You have to go through Reunion Island. You go in an uncomfortable plane to Chennai, the ventillation is poor, so its a hasssle for travellers having asthma. 15 passengers have to watch a small monitor/ tv in the flight, only french movies, the movie start midway...

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International Economy Mahebourg - Chennai (Madras)

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1 Thank 107rajneek
Seattle, Washington
Level 3 Contributor
11 reviews
2 helpful votes
Reviewed 9 September 2017

I was looking to get to Madagascar from Johannesburg (as my tickets were already booked to there). All other airlines quoted around $1,000 for the trip, but Air Austral offered it for $500. The itinerary comes with an overnight stopover in Reunion both ways, which I thought was intriguing as it's not a place I had visited before. Glad I...

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Africa Economy Johannesburg - Nosy Be

Helpful?
Thank carineb1234
See travel tips for airlines
“Avoid if possible!”
109south, 4 Dec 2017 | Read review
“Their online booking is terrible, call them if ever you need specific meals.”
107rajneek, 15 Sep 2017 | Read review
“Stay away!”
Kenn_Viking, 5 Aug 2017 | Read review
“Bring your own food”
milot158, 4 Aug 2017 | Read review
“Don't. Rather fly Air Mauritius”
HFza, 3 Aug 2017 | Read review
Show next 5 travel tips 5 of 10
About Air Austral
From its headquarters on the French island of Réunion, Air Austral (UU) flies to 13 destinations in Comoros, France, India, Madagascar, Mauritius, Mayotte, the Seychelles, South Africa and Thailand. Its hub is located at Roland Garros Airport (RUN) in Sainte-Marie. Its fleet includes ATR 72-500s, Boeing 737-800s, a Boeing 777-200LR and Boeing 777-300ERs. Aircrafts feature a variety of one-cabin (Loisirs-Economy), two-cabin (Loisirs-Economy and Confort-Eco Premium) and three-cabin (Loisirs-Economy, Confort-Eco Premium and Club Austral-Business) configurations. The airline has partnerships with a number of carriers, including Air France, Alitalia, Jet Airways, Lufthansa and Thai Airways.
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