We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Air Austral


434 Reviews
Headquarters: Roland Garros Airport, Sainte Marie 97438 Reunion Island +33-0825-013-012 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
Add Photo Write a Review

434 Reviews from our TripAdvisor Community

Write a Review

434 reviews from our community

Filter reviews by popular destinations:
All reviews Saint-Denis Paris Mahebourg Johannesburg Dzaoudzi Nosy Be Bangkok Buenos Aires Saint-Pierre Chennai (Madras) Victoria
Traveller rating
Cabin
  • (37)
  • (2)
  • (2)
  • (0)
Route
  • (27)
  • (12)
  • (1)
  • (1)
  • (0)
  • More
Language
  • More
Showing 41: English reviews
Bucharest
Level 1 Contributor
3 reviews
1 helpful vote
Reviewed 1 week ago

We booked a trip from Bangkok to Saint Denis, Reunion. The agency made a mistake, and booked the flight without enough baggage. We realised this on the first stretch from Saigon to Bangkok, which was with Thai Airways. At the airport, we were told to go to the Air Austral website to pay for the extra baggage in advance. Fair...

More 
International Economy Bangkok - Saint-Denis

Helpful?
Thank Kenn_Viking
Toronto, Canada
Level 4 Contributor
27 reviews
12 helpful votes
Reviewed 2 weeks ago

The check in was a breeze. The people were very friendly. The cabin was very clean. The seat was very comfortable and folded down into a lie flat bed. The entertainment was great, with over 20 movie options for the 8 hr flight. The food was unedible and over priced. Legroom was terrible. In flight crew were very rude, and...

More 
International Business Class Johannesburg - Chennai (Madras)

Helpful?
Thank Milo T
Johannesburg South Africa
Level 4 Contributor
36 reviews
15 helpful votes
Reviewed 2 weeks ago

We all know that airlines hold passengers in pure contempt. Flights are delayed and cancelled all the time. I'm sure why I'm even writing this. I was flying to Reunion for two days to investigate cycling options. The flight was cancelled during check in. As usual we were shunted from pillar to post with no explanation. Eventually half a day...

More 
Africa Economy Mahebourg - Saint-Denis

Helpful?
Thank HFza
Johannesburg, South Africa
Level 5 Contributor
59 reviews
10 helpful votes
Reviewed 4 weeks ago

Our trip started well. Check-in was a breeze and we were lucky to secure the emergency exit seats for both flights. The interior is okay. What sets this airline apart, is their food, portions are big, you will get a carbo and sugar overdose. Be warned! Aircraft looks new on the exterior, interior it's ageing. Safety seems there. Looking forward...

More 
International Economy Johannesburg - Chennai (Madras)

Helpful?
Thank Globaltrotter74
Johannesburg, South Africa
Level 4 Contributor
34 reviews
10 helpful votes
Reviewed 11 July 2017

We experienced a rather comfortable and good flight. Dietary requirements were adhered to and staff were friendly and helpful. The best airline if you flying into Reunion

Africa Economy Johannesburg - Saint-Denis
Helpful?
Thank Pranisha108
Johannesburg, South Africa
1 review
Reviewed 2 July 2017

What was supposed to be our dream holiday began with a nightmare when we landed in transit en route to Mauritius. we traveled on air austral. the flight was lovely BUT once we landed at RUN airport in transit, my wife was insulted, screamed at, threatened arrest, humiliated by the airport officials - JUST BECAUSE SHE WORE THE ISLAMIC HIJAB....

More 
Africa Economy Johannesburg - Mahebourg

Helpful?
Thank Seal T
Level 1 Contributor
3 reviews
Reviewed 27 June 2017

Excellent service both at the airport and on board the plane. the staff are willing to help and the crew on board are just outstanding.

Africa Economy Johannesburg - Saint-Denis
Helpful?
Thank Tshego M
Colombo, Sri Lanka
Level 1 Contributor
4 reviews
Reviewed 19 June 2017

I never though flying with Air Austral would bringing this great feeling. I have been travelling since few years, mostly with GULF air lines.Being a middle tier member of one of leading gulf air line, and all those there services, i was addicted to flying with them. I never though any other friendliest airlines would exists. I was on a...

More 
International Economy Paris - Dzaoudzi

Helpful?
Thank Nuwan R
Ludwigsburg, Germany
Level 6 Contributor
116 reviews
351 helpful votes
Reviewed 18 June 2017

I had booked my flight way in advance due to a lack of other options. I had planned to go Mauritius - Reunion - Madagascar. When I arrived at the airport I was told that the flight was overbooked, but I had been referred to the second flight of the day. So alright... - However, when the employee wanted to...

More 
Africa Economy Mahebourg - Antsiranana (Diego Suarez)

Helpful?
1 Thank Dan831984
Quatre Bornes
Level 3 Contributor
17 reviews
10 helpful votes
Reviewed 15 May 2017

This was a small airplane and we were asked to queue up in group of 10 persons in order to get into the airplane. We were requested to walk for about 300 metres in order to reach the airplane. The hostess was not friendly.

Africa Economy Saint-Denis - Mahebourg
Helpful?
Thank vivegaht
No reviews match your filter preferences. Remove a filter or to read reviews.
See travel tips for airlines
“Stay away!”
Kenn_Viking, 5 Aug 2017 | Read review
“Bring your own food”
milot158, 4 Aug 2017 | Read review
“Don't. Rather fly Air Mauritius”
HFza, 3 Aug 2017 | Read review
“B787-800 Air Austral - Flight UU976”
797nuwanr, 19 Jun 2017 | Read review
“Nothing special”
vivegaht, 15 May 2017 | Read review
Show next 5 travel tips 5 of 10
About Air Austral
From its headquarters on the French island of Réunion, Air Austral (UU) flies to 13 destinations in Comoros, France, India, Madagascar, Mauritius, Mayotte, the Seychelles, South Africa and Thailand. Its hub is located at Roland Garros Airport (RUN) in Sainte-Marie. Its fleet includes ATR 72-500s, Boeing 737-800s, a Boeing 777-200LR and Boeing 777-300ERs. Aircrafts feature a variety of one-cabin (Loisirs-Economy), two-cabin (Loisirs-Economy and Confort-Eco Premium) and three-cabin (Loisirs-Economy, Confort-Eco Premium and Club Austral-Business) configurations. The airline has partnerships with a number of carriers, including Air France, Alitalia, Jet Airways, Lufthansa and Thai Airways.
Airline Managers:
Respond to airline reviews. Register now and reply to member reviews. Departmental and company credentials will be verified.
Register

23 photos of this airline

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (23)
Viewed
Cabin (2)
Viewed
Airport (5)
Viewed
Seat (1)
Viewed
Food and Drink (3)
Viewed
View from Window (3)
Viewed
Other (9)