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Air Austral


705 Reviews
Headquarters: Roland Garros Airport, Sainte Marie 97438 Reunion Island +33-0825-013-012 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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705 Reviews from our TripAdvisor Community

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705 reviews from our community

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Showing 64: English reviews
Kolkata (Calcutta), India
Level 5 Contributor
45 reviews
35 helpful votes
Reviewed 21 March 2018

It was our first time flying Air Austral, overall very satisfied with their performance, facilities as well as with food and beverage on offer. Tickets were priced moderately and facilities provided were adequate for the 6 hour flight time. we flew Chennai to Reunion( Boeing 737), had a couple of days stay at Reunion then Reunion to Mauritius (Boeing 777)...

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International Economy Chennai (Madras) - Saint-Denis

Helpful?
Thank roamingrover86
Essen, Germany
Level 2 Contributor
7 reviews
4 helpful votes
Reviewed 8 March 2018

Flight 11 hours Paris to La Reunion, Saint- Denis. Flight was punctual, packages were on place with socks, eye cover mask, ear plugs etc, with fleece blanket. Food was ok - air plane food. Unfortunately my friend is a vegetarian and there were problems with booking a veggy meal for her. We thought no problem, they sure had some in...

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International Economy Paris - Saint-Denis

Helpful?
1 Thank LindaVictoria10
Mauritius
Level 1 Contributor
4 reviews
1 helpful vote
Reviewed 19 February 2018

Very nice trip with very good service. The air hostess were very polite and helpful and provided all our needs

Africa Economy Mahebourg - Johannesburg
Helpful?
Thank msakir
Level 4 Contributor
38 reviews
2 helpful votes
Reviewed 3 February 2018 via mobile

Read a lot of negative reports on Air Austral, but was pleasantly surprised at the flight, excellent service , friendly crew, nice seats with leg space unlike many other airlines where seating is cramped. Punctual arrival. Airline served good food.

International Economy Chennai (Madras) - Saint-Denis
Helpful?
1 Thank Inder Jit S
Level 2 Contributor
5 reviews
1 helpful vote
Reviewed 19 January 2018 via mobile

First time travelled by air austral..very welcoming,friendly,caring,attentive crew members..will travel again with them

International Economy Mahebourg - Bangkok
Helpful?
1 Thank ahmadoumi
Pretoria, South Africa
Level 6 Contributor
111 reviews
95 helpful votes
Reviewed 17 January 2018

Air Austral's "Confort' class is as good as most other business class products I O have experienced. On a four hour flight, they provide an excellent meal, champagne, a personal iPad with a selection of movies and TV series, a lovely amenity bag, and superb service.

Africa Premium Economy Johannesburg - Saint-Denis
Helpful?
1 Thank Greg W
Level 3 Contributor
14 reviews
9 helpful votes
Reviewed 14 January 2018

Air Austral was good with exceptional food but flat cool drink poured from a 2 liter bottle . We had a stopover at Reunion which was terrible, Standing in hot passages with a understaffed a passport control which took an hour to let us through. Not worth it to have a stopover at Reunion.

Africa Economy Johannesburg - Mahebourg
Helpful?
2 Thank Erik P
Level 3 Contributor
23 reviews
Reviewed 13 January 2018

Very good service with friendly staff. The airplaine was clean and the food was good. This is also the only airline flying direct from Johannesburg to Reunion Island

Africa Economy Johannesburg - Saint-Denis
Helpful?
Thank 148leons
Luxembourg
Level 6 Contributor
344 reviews
182 helpful votes
Reviewed 12 January 2018

The flight in question took place on February 7th 2017. In relation thereof the boarding was effected on time and upon getting into the plane the passengers were welcome by some very kind crew members. Everything as regards both the taking off and the landing went smooth. The latter was nearly imperceptible. The meals served on board were good in...

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International Economy Paris - Saint-Denis

Helpful?
Thank periandro
Taichung, Taiwan
Level 5 Contributor
49 reviews
2 helpful votes
Reviewed 2 January 2018 via mobile

Air Austral was nice friendly company to fly with when you have small kids, they are considered kids more then Air France but there is a issue we don’t really like is the space of seating is kind small.

International Economy Toamasina (Tamatave) - Paris
Helpful?
Thank 藍妃e
See travel tips for airlines
“If travelling to Mauritius for vacation you could travel via Reuion with Air Austral and have a couple of days stop over at Reunion.”
roamingrover86, 21 Mar 2018 | Read review
“The corridor seats being far from the toilets are better than the others”
periandro, 12 Jan 2018 | Read review
“Avoid if possible!”
109south, 4 Dec 2017 | Read review
“Their online booking is terrible, call them if ever you need specific meals.”
107rajneek, 15 Sep 2017 | Read review
“Stay away!”
Kenn_Viking, 5 Aug 2017 | Read review
Show next 5 travel tips 5 of 10
About Air Austral
From its headquarters on the French island of Réunion, Air Austral (UU) flies to 13 destinations in Comoros, France, India, Madagascar, Mauritius, Mayotte, the Seychelles, South Africa and Thailand. Its hub is located at Roland Garros Airport (RUN) in Sainte-Marie. Its fleet includes ATR 72-500s, Boeing 737-800s, a Boeing 777-200LR and Boeing 777-300ERs. Aircrafts feature a variety of one-cabin (Loisirs-Economy), two-cabin (Loisirs-Economy and Confort-Eco Premium) and three-cabin (Loisirs-Economy, Confort-Eco Premium and Club Austral-Business) configurations. The airline has partnerships with a number of carriers, including Air France, Alitalia, Jet Airways, Lufthansa and Thai Airways.
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