We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

African Express Airways

18 reviews
Headquarters: Airport North Road JKIA, Nairobi 00100 Kenya 011 254 20 2014746 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
Add Photo Write a Review

18 Reviews from our TripAdvisor Community

Write a Review

18 reviews from our community

Filter reviews by popular destinations:
All reviews Johannesburg Gaborone Nairobi Washington DC Durban Port Elizabeth Hoedspruit
Traveller rating
  • (13)
  • (0)
  • (0)
  • (0)
  • (6)
  • (5)
  • (2)
  • (0)
  • (0)
  • More
  • More
Showing 13: English reviews
Johannesburg, South Africa
Level 6 Contributor
320 reviews
56 helpful votes
Reviewed yesterday

Some delay boarding. Returned to terminal for 2 minutes and then taxi again with no explanation which was odd and concerning. Cabin attendant professional enough. Was offered breakfast - it was a muffin. Tickets are very expensive but helps if you can't drive.

Domestic Economy Johannesburg - Richards Bay
Thank EmJayBV
Davidson, North Carolina
Level 6 Contributor
104 reviews
24 helpful votes
Reviewed 4 weeks ago

We flew three times on this airline on one trip.. one within Africa and to Johannesburg and from Lakasa. The seats are comfortable (for economy) and on the long flights there were movies at your seat. The first flight had a crew that seemed more interested in chatting with each other than the passengers, but would respond if you went...

International Economy Washington DC - Johannesburg

Thank JAD28036
Bethlehem, South Africa
Level 4 Contributor
29 reviews
3 helpful votes
Reviewed 22 May 2018

Efficient flight - on time and friendly service. On board service was good with friendly very helpful stewards.

Africa Economy Johannesburg - Gaborone
Thank drreg2017
Basingstoke, United Kingdom
Level 4 Contributor
29 reviews
8 helpful votes
Reviewed 17 May 2018 via mobile

SA Express is the worst airline ever! We had just travelled 12 hours from the UK to Johannasburg with BA the 45 min transfer was with SA Express, it should have been 10.15 am this turned out to be 2 pm due to its delay, we took off and the flight was aborted after 15mins due to technical fault! We...

Domestic Economy Johannesburg - Hoedspruit

Thank debbie1502015
London, United Kingdom
Level 6 Contributor
271 reviews
188 helpful votes
Reviewed 17 April 2018

First things first, the majority of reviews on this page appear to be written by South Africans who have confused African Express for South African Express. The two are entirely separate airlines. African Express is based in Nairobi, operates a fleet of ageing DC9s, MD82s and turboprops (that are apparently going to be updated with Boeings and Embraer narrow body...

Africa Economy Nairobi - Mogadishu

2 Thank Ivan B
South Africa
Level 6 Contributor
121 reviews
16 helpful votes
Reviewed 24 February 2018 via mobile

Quick 35 minute flight from OR Tambo to Gabarone. Good service. Snack and refreshments offered and available.

Africa Economy Johannesburg - Gaborone
Thank Lauren_LW
Level 6 Contributor
73 reviews
5 helpful votes
Reviewed 17 February 2018

the better wide, clear, comfort and there are no safely flying.but little worry about safe flying.

International Economy Shanghai - Magadan
Thank 姆华 陈
Level 6 Contributor
1,032 reviews
312 helpful votes
Reviewed 14 December 2017

Everyone have spoken to about S.A.Airways tells the same story, especially the Gaborone to Jo Burg service, they are always delayed. Normal this would not be a big deal if you are flying to your final destination but if you have a connection you could be n trouble. The service itself is pretty good, small planes personalised service but not...

Africa Economy Gaborone - Johannesburg

1 Thank ericon991
Greenwich CT
Level 6 Contributor
387 reviews
128 helpful votes
Reviewed 22 November 2017

Our flight from NY to Accra was over an hour late and we missed our connection. The African Express Airways counter would not honor our ticket unless they could speak to our travel agent. Given the time difference, it was 5 am in NY and surprise...she was not at work. To make our trip to Tamale from Accra all three...

Domestic Economy Accra - Tamale

Thank CTNYC16
Level 4 Contributor
25 reviews
2 helpful votes
Reviewed 20 September 2017

It was my first time flying to East London, from OR Tambo on a big flight. That is SAA for you! After being dissapointed by Kulula it was very comforting, wonderful and worth missing Kulula flight. The staff is friendly. They can go the extra mile in simple things. It is the simple things that means a lot. The cabin...

Domestic Economy Johannesburg - East London

1 Thank Violet M
See travel tips for airlines
“Early reservation advised for seat preference”
drreg2017, 22 May 2018 | Read review
“Look into traveling from Djibouti to Somalia with Turkish Airlines instead”
X7395TYivanb, 16 Apr 2018 | Read review
“Leave lots of time between flights and do not check in critically important baggage that you cannot afford to lose or have damaged.”
ericon991, 13 Dec 2017 | Read review
Tresallir, 3 May 2017 | Read review
4 of 4
About African Express Airways
African Express Airways (XU) is a short-haul airline that flies to 13 destinations in Kenya, Egypt, Somalia, the United Arab Emirates and Yemen. The airline has its primary hub at Jomo Kenyatta International Airport (NBO) in Nairobi, Kenya, has also designated Dubai International Airport (DXB) as a focus city. African Express Airways' fleet includes McDonnell Douglas DC-9s, Embraer 120s, McDonnell Douglas MD-82s and Boeing 727-200 Advanceds. Its planes include economy class, known as Traveller, and business class, known as Club.
Airline Managers:
Respond to airline reviews. Register now and reply to member reviews. Departmental and company credentials will be verified.