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African Express Airways

16 reviews
Headquarters: Airport North Road JKIA, Nairobi 00100 Kenya 011 254 20 2014746 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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16 Reviews from our TripAdvisor Community

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16 reviews from our community

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Showing 10: English reviews
Highland Park, New Jersey
Level 6 Contributor
363 reviews
64 helpful votes
Reviewed 17 July 2018

Some delay boarding. Returned to terminal for 2 minutes and then taxi again with no explanation which was odd and concerning. Cabin attendant professional enough. Was offered breakfast - it was a muffin. Tickets are very expensive but helps if you can't drive.

Date of travel: August 2017
Domestic Economy Johannesburg - Richards Bay
Thank EmJayBV
Davidson, North Carolina
Level 6 Contributor
106 reviews
24 helpful votes
Reviewed 18 June 2018

We flew three times on this airline on one trip.. one within Africa and to Johannesburg and from Lakasa. The seats are comfortable (for economy) and on the long flights there were movies at your seat. The first flight had a crew that seemed more interested in chatting with each other than the passengers, but would respond if you went...

Date of travel: May 2018
International Economy Washington DC - Johannesburg

Thank JAD28036
Bethlehem, South Africa
Level 4 Contributor
38 reviews
5 helpful votes
Reviewed 22 May 2018

Efficient flight - on time and friendly service. On board service was good with friendly very helpful stewards.

Date of travel: May 2018
Africa Economy Johannesburg - Gaborone
Thank drreg2017
London, United Kingdom
Level 6 Contributor
278 reviews
200 helpful votes
Reviewed 17 April 2018

First things first, the majority of reviews on this page appear to be written by South Africans who have confused African Express for South African Express. The two are entirely separate airlines. African Express is based in Nairobi, operates a fleet of ageing DC9s, MD82s and turboprops (that are apparently going to be updated with Boeings and Embraer narrow body...

Date of travel: March 2018
Africa Economy Nairobi - Mogadishu

3 Thank Ivan B
Level 6 Contributor
73 reviews
7 helpful votes
Reviewed 17 February 2018

the better wide, clear, comfort and there are no safely flying.but little worry about safe flying.

Date of travel: April 2017
International Economy Shanghai - Magadan
Thank TrailBlazer742265
Greenwich CT
Level 6 Contributor
388 reviews
132 helpful votes
Reviewed 22 November 2017

Our flight from NY to Accra was over an hour late and we missed our connection. The African Express Airways counter would not honor our ticket unless they could speak to our travel agent. Given the time difference, it was 5 am in NY and surprise...she was not at work. To make our trip to Tamale from Accra all three...

Date of travel: May 2017
Domestic Economy Accra - Tamale

Thank CTNYC16
Level 4 Contributor
25 reviews
2 helpful votes
Reviewed 20 September 2017

It was my first time flying to East London, from OR Tambo on a big flight. That is SAA for you! After being dissapointed by Kulula it was very comforting, wonderful and worth missing Kulula flight. The staff is friendly. They can go the extra mile in simple things. It is the simple things that means a lot. The cabin...

Date of travel: September 2017
Domestic Economy Johannesburg - East London

1 Thank VioletM218
Jeffreys Bay, South Africa
Level 5 Contributor
68 reviews
27 helpful votes
Reviewed 29 August 2017

SA Express is overpriced but I have no alternative but to use them when I fly to Durban from P E. Their service is really good. The groundstaff is of course SAA staff but their flight crew is SA Express... Their aircraft , although small, are comfortable and the staff are attentive... Because of price I only use them when...

Date of travel: August 2017
Domestic Economy Port Elizabeth - Durban

Thank peterC3822UH
Sao Paulo, SP
Level 6 Contributor
439 reviews
61 helpful votes
Reviewed 26 August 2017 via mobile

Easy to fly with! Prices are not very cheap, but is ok! Nice service and easy check in! Attention with the hand luggage! There is not big space!!

Date of travel: August 2017
Domestic Economy Johannesburg - Hoedspruit
1 Thank adibfarid
Nairobi, Kenya
Level 4 Contributor
31 reviews
26 helpful votes
Reviewed 1 September 2016

This is the strangest airline I've flown with. We were headed to Hargeisa, Somaliland. Had a delay at departure, we were to leave at 5.30 a.m. but left at 7.45 a.m., had to check our bags before they were shipped before getting into the plane (very odd) and didn't experience the softest landing. Snacks served were too sugary as well...

Date of travel: December 2015
Africa Economy Nairobi - Hargeysa

7 Thank Nelly K
See travel tips for airlines
“Early reservation advised for seat preference”
drreg2017, 22 May 2018 | Read review
“Look into traveling from Djibouti to Somalia with Turkish Airlines instead”
X7395TYivanb, 16 Apr 2018 | Read review
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About African Express Airways
African Express Airways (XU) is a short-haul airline that flies to 13 destinations in Kenya, Egypt, Somalia, the United Arab Emirates and Yemen. The airline has its primary hub at Jomo Kenyatta International Airport (NBO) in Nairobi, Kenya, has also designated Dubai International Airport (DXB) as a focus city. African Express Airways' fleet includes McDonnell Douglas DC-9s, Canadair CRJ 200s, and Embraer 120s. Its planes include economy class, known as Traveller, and business class, known as Club.
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