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Aeromexico


3,077 Reviews
Headquarters: Paseo de la Reforma 445 Col. Cuauhtémoc, Mexico City 06500 Mexico +52-01-800-021-4000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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3,077 Reviews from our TripAdvisor Community

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3,077 reviews from our community

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Showing 814: English reviews
Westlake Village, California
Level Contributor
115 reviews
40 helpful votes
Reviewed yesterday
NEW

Summer flights to/from Europe cost twice the off season but I found an "I" class fare (business) on AeroMexico for the same price...$3005. Newer aircraft, good service, ok food but inflight entertainment on the 737 LAX/MEX has bad sound for English. 787 MEX/LHR was a delight.

International Business Class Los Angeles - London
Helpful?
Thank Bruce D
Santo André, Sao Paulo, Brazil
Level Contributor
14 reviews
21 helpful votes
Reviewed yesterday
NEW
via mobile

Excellent trip with good stay at Mexico City Airport! Even with long stay at airport that was easy including food services, bathrooms and coffee.

International Economy Sao Paulo - Vancouver
Helpful?
Thank CarlosBuzone
Stockholm
Level Contributor
29 reviews
5 helpful votes
Reviewed yesterday
NEW

From our Miami flight we were supposed to have a two hour stop in Mexico City but it turned out our next flight was prelayed. It was already gone and there we stood a bit surprised. Aeromexico handeled everything superb. We got a night in a 4 star hotel, dinner and breakfast taxi both ways and new seats on the...

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Mexico Economy Miami - Oaxaca

Helpful?
Thank Ioona
Brackley Beach, Canada
Level Contributor
96 reviews
65 helpful votes
Reviewed yesterday
NEW

This a a great airline, other than the food that they load on board from other kitchen suppliers, the service and quality of the flight is great. We flew from Montreal to Mexico City and then on to Oaxaca. The breakfast that they loaded on in Montreal was terrible but the service was fantastic. The second, to Oaxaca was the...

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Mexico Economy Montreal - Oaxaca

Helpful?
Thank nroe
2 reviews
Reviewed yesterday
NEW

fly was pleasant , not expensive, staff was very fiendly, flight schedules perfectly on time and finaly the airplane was very clean.

Domestic Economy Merida - Mexico City
Helpful?
Thank rosbypacheco
Vancouver, Canada
Level Contributor
134 reviews
52 helpful votes
Reviewed yesterday
NEW

We fly to Guatemala for NGO work about once a year. This service via YVR was not available until AM partnered up with Delta and significantly increased its flights into Canada. The level of service was excellent. The flights were on time or early both ways. The transfer at Mexico City was smooth although you do have to collect your...

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International Economy Vancouver - Guatemala City

Helpful?
Thank andrew4038
Level Contributor
3 reviews
Reviewed yesterday
NEW

The partner airline (Delta) changed the last leg flight to the next day so we were suposed to wait more than 12 hours in Los Angeles Airport with an 11 month baby in arms instead of the 2 hours that were stablished in the initial conditions. Because Aeromexico's policy doesn't offer accommodations in such cases we tried to change our...

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International Economy Quito - San Diego

Helpful?
Thank Daniel R
San Cristobal de las Casas, Mexico
Level Contributor
46 reviews
18 helpful votes
Reviewed yesterday
NEW

Delta and Aeromexico are partners so you fly on both. Usually on time but, this 3rd flight is almost always delayed. The reason is that this gate (75) in the terminal in Mex city is overused and confusing and everyone has to take busses to the planes. There are also a,b,c & d gates making everything worse. The announcements come...

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Mexico Economy Philadelphia - Tuxtla Gutierrez

Helpful?
Thank jugodevegetales
Mexico City, Mexico
Level Contributor
44 reviews
5 helpful votes
Reviewed yesterday
NEW

Service is very good, flight attendants are nice, but the aircrafts are old 777. Seats are far to be perfect. TV on seat is very poor and that reduces the comfort in a long haul flight. Please, restart the service with the 787 !!

International Business Class Mexico City - Buenos Aires
Helpful?
Thank AMarcataio
Level Contributor
9 reviews
2 helpful votes
Reviewed yesterday
NEW

Flying in economy class is like being trapped in a sardine can. Little space for a long haul flight is so uncomfortable. Stewardesses are very friendly and eager all the time to assist passengers. The pasta was dry and tasteless; awful! Passengers do not deserve the kind of terrible food being served in Aeromexico.

International Economy Mexico City - London
Helpful?
Thank Fernando A
See travel tips for airlines
“Good luggage allowance and no hidden charges.”
andrew4038, 27 Jun 2017 | Read review
“If possible, avoid it.”
I9478EIdanielr, 27 Jun 2017 | Read review
“There is very little competition, only Internet, and they aren't as connected with American carriers like Delta.”
jugodevegetales, 27 Jun 2017 | Read review
“Flying business is the only way to avoid having a nightmare experience in the sardine class”
, 27 Jun 2017 | Read review
“Be on time!”
ivanvx1, 27 Jun 2017 | Read review
Show next 5 travel tips 5 of 10
About Aeromexico
Headquartered in Mexico City, Mexican flag carrier Aeroméxico (AM) flies non-stop to more than 55 destinations in Mexico, elsewhere in North America, Central America, South America, the Caribbean, Europe and Asia. A member of the SkyTeam alliance, the airline is also the largest domestic airline in Mexico. Mexico City International Airport (MEX) serves as Aeroméxico's primary hub. Secondary hubs are located at Guadalajara International Airport (GDL), Hermosillo International Airport (HMO) and Monterrey International Airport (MTY). The airline also operates two subsidiaries: Aeroméxico Connect and Aeroméxico Express.

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