We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Aeromexico


5,020 Reviews
Headquarters: Paseo de la Reforma 445 Col. Cuauhtémoc, Mexico City 06500 Mexico +52-01-800-021-4000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
Add Photo Write a Review

5,020 Reviews from our TripAdvisor Community

Write a Review

5,020 reviews from our community

Filter reviews by popular destinations:
All reviews Mexico City Cancun Buenos Aires Sao Paulo Guadalajara Monterrey Los Angeles New York City Tijuana Puerto Vallarta Madrid Paris Lima Vancouver London
Traveller rating
Cabin
  • (1,225)
  • (0)
  • (236)
  • (0)
Route
  • (486)
  • (471)
  • (261)
  • (176)
  • (45)
  • More
Language
  • More
Showing 1,461: English reviews
Portland, Oregon
Level 3 Contributor
12 reviews
13 helpful votes
Reviewed yesterday
NEW

Aeromexico's incompetence made the air travel portion of this trip stressful and a hassle. I originally booked my trip with an 1:20 layover. A week later, Aeromexico sent an email that they'd booted me off the second leg of my trip; they provided no explanation. I called--with a two-hour hold, btw--and was told that's not a long enough layover, two...

More 
Mexico Economy Portland - Merida

Helpful?
Thank theg00dnamesrtaken
San Diego
Level 5 Contributor
62 reviews
108 helpful votes
Reviewed yesterday
NEW
via mobile

I flew AM express. It was comfortable enough. I thought there would be screens and there weren’t. All in all an uneventful flight which is how I like it.

Domestic Economy Tijuana - Mexico City
Helpful?
Thank rataturium
2 reviews
Reviewed yesterday
NEW

Online check in and easy bag drop. Baggage claim was quick and uneventful. Seat were very confortable, cabin service was great. I am very grateful that one of the crew members, Gerardo de la Rosa, brought downstairs a computer a left behind. I liked the food and cabin cleanliness.

International Business Class Lima - Mexico City
Helpful?
Thank Gerardo S
Toronto, Canada
Level 6 Contributor
86 reviews
23 helpful votes
Reviewed yesterday
NEW

The flight was late because the Airplane spent more time on the tarmac than it did to get to our destination in Acapulco.

Domestic Economy Mexico City - Acapulco
Helpful?
Thank apstang
Vancouver, Washington
Level 5 Contributor
83 reviews
16 helpful votes
Reviewed yesterday
NEW

In flight was okay, but our experience at the airport in Mexico city was horrible. The wait for customs in the terminal (T2) was beyond bad. The lines for getting through customs wound around the upstairs, down the stairs, just to begin the serpentine lines. Took well over an hour to clear customs. Very poor service. Then our experience in...

More 
Mexico Economy Portland - Ixtapa

Helpful?
Thank Orygunal
Level 6 Contributor
90 reviews
17 helpful votes
Reviewed yesterday
NEW
via mobile

Their plane, a 787 Dreamliner is an amazing machine. The business class is plenty of room with a very comfortable sit. The plane is very silent, which makes possible to rest without disturbance. Instead of hoods, the windows are equipped with an electronic system to control their transparency... The service on board was Ok, but it could be improved.

International Business Class Mexico City - Buenos Aires
Helpful?
Thank JCA10000
Buenos Aires, Argentina
Level 1 Contributor
4 reviews
Reviewed 2 days ago
NEW
via mobile

Aeromexico’s service is great, the food is very good and the flights were on time the four times I took them. The only problem, and not a small one, was that my first flight was changed dramatically (10 hs earlier than expected) and they didn’t even bother to send an email! I found out by myself on their app, while...

More 
International Economy Buenos Aires - New York City

Helpful?
Thank trinigalvani
Perth, Australia
Level 6 Contributor
80 reviews
41 helpful votes
Reviewed 2 days ago
NEW

I had 7 flights with Aeromexico travelling within Central & North America. The aircraft is clean & well presented but many of the cabin crew were rude and bad mannered. With my limited Spanish I tried to understand instructions and questions, when I asked for staff to repeat I was scoffed at, rolling of eyes then completely ignored. This attitude...

More 
Mexico Economy Los Angeles - Mexico City

Helpful?
Thank April038
Canada
Level 5 Contributor
25 reviews
131 helpful votes
Reviewed 2 days ago
NEW

I fly many times a year and have never been treated so well as with the 4 AeroMexico flights that have taken in the past year. AWESOME. Seats :Awesome, service: Awesome check in: Awesome. freebees: Awesome (blankets, headphones, great entertainment setup, charge ports etc) Food: Awesome Online check in: Awesome

Mexico Economy Calgary - Mexico City
Helpful?
Thank jd2210
Vancouver
Level 5 Contributor
48 reviews
24 helpful votes
Reviewed 3 days ago
NEW

When we arrived in Mexico City from Cancun we had 2.5 hours to wait for our YVR flight. When we arrived an hour before the flight time we found out the flight had been delayed for 5 hours. Aeromexico offered everyone hotel rooms and meal vouchers. We chose not to take the hotel as there would not be enough time...

More 
Canada Business Class Mexico City - Vancouver

Helpful?
Thank BeasleyYVR
See travel tips for airlines
“Watch your itinerary very closely”
theg00dnamesrtaken, 18 Feb 2018 | Read review
“Use their Club Premier club. Easy online reservations.”
gerardos691, 18 Feb 2018 | Read review
“Speak full conversational Spanish or choose another airline”
April038, 17 Feb 2018 | Read review
“Ensure you leave yourself plenty of time when travelling in Mexico. Everything moves a bit slower.”
BeasleyYVR, 16 Feb 2018 | Read review
“Allow extra time. Plan on at least 3 hours for a Mexico City layover. Be sure to have flexibility because of their on-time record (72.26%)”
Dynise, 15 Feb 2018 | Read review
Show next 5 travel tips 5 of 10
About Aeromexico
Headquartered in Mexico City, Mexican flag carrier Aeroméxico (AM) flies non-stop to more than 55 destinations in Mexico, elsewhere in North America, Central America, South America, the Caribbean, Europe and Asia. A member of the SkyTeam alliance, the airline is also the largest domestic airline in Mexico. Mexico City International Airport (MEX) serves as Aeroméxico's primary hub. Secondary hubs are located at Guadalajara International Airport (GDL), Hermosillo International Airport (HMO) and Monterrey International Airport (MTY). The airline also operates two subsidiaries: Aeroméxico Connect and Aeroméxico Express.

811 photos of this airline

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (811)
Viewed
View from Window (141)
Viewed
Cabin (73)
Viewed
Onboard Feature (32)
Viewed
Airport (97)
Viewed
Seat (78)
Viewed
Our fleet (5)
Viewed
Food and Drink (62)
Viewed
Airline Lounge (5)
Viewed
Other (318)