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Aeromexico


3,443 Reviews
Headquarters: Paseo de la Reforma 445 Col. Cuauhtémoc, Mexico City 06500 Mexico +52-01-800-021-4000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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3,443 Reviews from our TripAdvisor Community

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3,443 reviews from our community

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Showing 914: English reviews
Melbourne, Australia
Level 6 Contributor
81 reviews
20 helpful votes
Reviewed 2 days ago
NEW
via mobile

Nice service we had AM445 from MEX to CUN, mid afternoon flight with half empty, which gave us the fresh air and efficient service on board. We will travel with again! The seat pocket in front needs some attention!

Domestic Economy Mexico City - Cancun
Helpful?
Thank Nick C
Level 1 Contributor
4 reviews
Reviewed 2 days ago
NEW

Important information NOT related by the check in staff, ticket agents, and flight staff regarding the Immigration slip. Found out the hard way of the importance of this small slip of paper when flight boarding to come home was denied. Immigration demanded $500.00 in pesos ONLY, had to exchange currency and return to immigration. By them my flight had departed...

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Mexico Economy New York City - Los Cabos

Helpful?
Thank Jessica F
Westchester County, New York
Level 1 Contributor
3 reviews
2 helpful votes
Reviewed 4 days ago
NEW

If you can find another airline to fly to Buenos Aires, please do. Words can not express my disappointment with this airline. Unfortunately, the check in experience at JFK was far from pleasant, and this was the indication of the experiences I would have on the flight. Delta should really separate themselves from AeroMexico as the standards for customer service...

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International Business Class New York City - Buenos Aires

Helpful?
2 Thank mshamilton614
Blackpool, United Kingdom
Level 3 Contributor
10 reviews
3 helpful votes
Reviewed 4 days ago
NEW

We were booked on flight from Queretaro to Cancun via Mexico City but airport had to close due to bad weather, we got off 3hrs later, Aeromexico staff at Mexico City were efficient in re allocating our onward flight to Cancun, handled luggage situation well and we didn't see our cases until Cancun. Well done! The planes are a bit...

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Domestic Economy Queretaro City - Cancun

Helpful?
Thank Peter R
Sydney, Australia
Level 3 Contributor
13 reviews
4 helpful votes
Reviewed 6 days ago
NEW
via mobile

I recently purchased flights from puerto vallarta to huatulco via mex city and paid online as normal. The day before the flight i received notice from aeromexico to check in however as i had a surfboard it was not possible. I arrived at the airport the next morning to be told that my flights had been refunded and that the...

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Domestic Economy Puerto Vallarta - Mexico City

Helpful?
Thank MONIKA S
Medellin, Colombia
Level 4 Contributor
24 reviews
1 helpful vote
Reviewed 1 week ago

I had a very comfortable and quiet trip. At first I had some trouble with my booking but then at the counter they sorted out for me and offered a nice and comfortable seat. Luckily we were only two people in the row so we had plenty of space. The flight assistants were very kind and knowledgeable, the meals were...

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International Economy Medellin - Seoul

Helpful?
Thank Kambitas
CA
Level 1 Contributor
3 reviews
3 helpful votes
Reviewed 1 week ago

After being directed by an Aeromexico employee to the wrong gate for a connecting flight, I heard my name over the airport loudspeaker. I arrived at the correct gate in less than 1 minute, but no one was there to open the gate to board the plane, even as I repeatedly knocked on the gate door. They then told me...

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Mexico Economy Vancouver - Acapulco

Helpful?
1 Thank rex24
1 review
Reviewed 1 week ago via mobile

I had a flight from Tokyo to Houston Texas, with a connection in Mexico City. The connection time was two hours and 10 minutes. It should have been plenty of time for me to make my connection, my plane from Tokyo landed on time. Our plane landed at 1:05, but our luggage didn't start being offloaded in till 205. My...

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International Economy Tokyo - Houston

Helpful?
Thank Bethany S
New York City, New York
1 review
2 helpful votes
Reviewed 1 week ago

I was shocked by the horrible, unprofessional, incompetent way that I was treated by Aeromexico during my recent flight. Their deception, misinformation and incompetence cost me 8,612 extra pesos! I should not have been treated this way. DON'T make the mistake of taking Aeromexico. They might treat you this way too. I arrived at the Mexico City airport in the...

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USA Economy Mexico City - New York City

Helpful?
2 Thank jakors
Brisbane, Australia
Level 6 Contributor
315 reviews
71 helpful votes
Reviewed 1 week ago

When you check your luggage they put a priority tag at the suitcases. We wait more than one hour for the luggage to be bring to us in Mexico city. Also in the plane it was practically raining that they need to put some blankets at the roof , fixed between the head compartments to hold the amount of water...

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Mexico Business Class New York City - Mexico City

Helpful?
3 Thank seasonedvisitor
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See travel tips for airlines
“keep your immigration slip, don't misplace it, it can cost your flight, luggage and many other monetary incurrences”
, 16 Aug 2017 | Read review
“You're better off just walking to Mexico than flying on Aeromexico.”
rex24, 10 Aug 2017 | Read review
“Overhead lockers are large.”
FruFrub, 8 Aug 2017 | Read review
“Not to use it”
urkijokepa, 7 Aug 2017 | Read review
“Avoid Aeromexico. It's just not worth the hassle.”
joe722, 6 Aug 2017 | Read review
Show next 5 travel tips 5 of 10
About Aeromexico
Headquartered in Mexico City, Mexican flag carrier Aeroméxico (AM) flies non-stop to more than 55 destinations in Mexico, elsewhere in North America, Central America, South America, the Caribbean, Europe and Asia. A member of the SkyTeam alliance, the airline is also the largest domestic airline in Mexico. Mexico City International Airport (MEX) serves as Aeroméxico's primary hub. Secondary hubs are located at Guadalajara International Airport (GDL), Hermosillo International Airport (HMO) and Monterrey International Airport (MTY). The airline also operates two subsidiaries: Aeroméxico Connect and Aeroméxico Express.

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