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Aeromexico


4,020 Reviews
Headquarters: Paseo de la Reforma 445 Col. Cuauhtémoc, Mexico City 06500 Mexico +52-01-800-021-4000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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4,020 Reviews from our TripAdvisor Community

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4,020 reviews from our community

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Showing 1,091: English reviews
1 review
Reviewed 2 days ago
NEW
via mobile

All my luggage made it to its destination with no problems. the complimentary food wasn’t bad. Going through customs in Mexico was a breeze took less then 30 mins. Everyone was really helpful as well. I would fly again.

International Economy New York City - San Pedro Sula
Helpful?
Thank Jazmine P
1 review
4 helpful votes
Reviewed 3 days ago
NEW
via mobile

Lame..had 2 dear friends of mine tried to get on their flight to mexico. Their first time flying there to beautiful mexico! They check in to get their tickets and give their proof of immigration forms but was given their tickets only. So they missed their flight by 2 minutes and would not be allowed to board their plane. 2...

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Mexico Economy Concord - Mexico City

Helpful?
4 Thank xoxoangelxoxo
Level 5 Contributor
50 reviews
6 helpful votes
Reviewed 6 days ago
NEW

After traveling with multiple US airlines, flying with Aeromexico feels like a breeze of fresh air. Al te people who work for them are friendly and they treat you like a human being instead as packages that the have to transport. I’ll pick Aeromexico over any airline any time I can. Great service nice people absolutely the best airline I’ve...

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Canada Economy Puerto Vallarta - Vancouver

Helpful?
Thank Regina S
Calgary
Level 6 Contributor
60 reviews
61 helpful votes
Reviewed 6 days ago
NEW

Flew with 3 young children and wife YYC-MEX-LIM and return. 737s used for all the legs. In seat entertainment on all legs. Flight left and arrived on time, and for both legs, they (gasp) served a light meal. Staff were helpful, if not a bit minimalist in their presence. IFE was pretty good, with USB chargers at every screen. Seats...

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International Economy Calgary - Lima

Helpful?
1 Thank Kottbullar
Gatineau, Canada
Level 3 Contributor
12 reviews
7 helpful votes
Reviewed 6 days ago
NEW

very nice attention from flight attendants. they even checked that my bags from another airline did make it to aeromexico. what a nice touch.

Domestic Economy Mexico City - Guadalajara
Helpful?
Thank jjmax2015
Vancouver Island, Canada
Level 3 Contributor
20 reviews
14 helpful votes
Reviewed 6 days ago
NEW

I recently flew with aero Mexico for the first time. Eight of us booked with this airline as they had the best price and the best flight times. Not only were the cost of flights surprisingly low, upon check in we discovered that our check- in luggage was included ( 2 per traveler) plus alcoholic beverages and a full meal...

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International Economy Vancouver - San Jose

Helpful?
Thank Happytraveller040404
Campinas, SP
Level 6 Contributor
108 reviews
50 helpful votes
Reviewed 1 week ago
NEW

Horrible experience, from check-in to getting my bags. The regular AM14 route was serviced by an old 777 (really, really old). Flight was 1-hour late and no apologies (the history of this flight is always to be late). Seating in business class is not lay-flat, food is of mid-quality at most. Staff was friendly, the only good point. Having a...

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International Business Class Sao Paulo - San Antonio

Helpful?
2 Thank DR_JLF22
Mexico City, Mexico
Level 3 Contributor
15 reviews
7 helpful votes
Reviewed 1 week ago

The airplane was very old, with no personal screens available. For Denver-Mexico-City flights by Aeromexico, online check-in does not work, so you have to lose one hour extra.

Mexico Economy Denver - Mexico City
Helpful?
Thank vabasiuk
Longmont, Colorado
Level 6 Contributor
366 reviews
36 helpful votes
Reviewed 1 week ago

My second trip on Aeromexico was enjoyable. Other than confusing signage and lots of people dodging at the airport In Mexico City, it was a good experience. I appreciate the cloth seats which are more comfortable, and the flexible headrests, and the inflight entertainment from MEX to LAX was nice. I just watched too many trailers first, so did not...

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International Economy Quito - Los Angeles

Helpful?
Thank WJD_CO
Calgary, Canada
2 reviews
8 helpful votes
Reviewed 1 week ago

I had the worst customer service experience flying with this airline, husband, baby and I took a flight from Vancouver with Aeromexico going to El Salvador they were delayed an hour so we lost our connecting flight, talked to the crew they said don't worry they will be waiting for you, which was a huge lie, got there and the...

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International Economy Vancouver - San Salvador

Helpful?
5 Thank vanessalndvrd
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See travel tips for airlines
“Kick back and relax”
625reginas, 16 Oct 2017 | Read review
“avoid at all costs”
DR_JLF22, 15 Oct 2017 | Read review
“exit row has more legroom”
WJD_CO, 12 Oct 2017 | Read review
“save yourself a nightmare and find another airline”
vanessalndvrd, 12 Oct 2017 | Read review
“Their planes are 3 seats x 3 seats and are pretty uncomfortable after two hours or so of sitting.”
jazzdragon022, 11 Oct 2017 | Read review
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About Aeromexico
Headquartered in Mexico City, Mexican flag carrier Aeroméxico (AM) flies non-stop to more than 55 destinations in Mexico, elsewhere in North America, Central America, South America, the Caribbean, Europe and Asia. A member of the SkyTeam alliance, the airline is also the largest domestic airline in Mexico. Mexico City International Airport (MEX) serves as Aeroméxico's primary hub. Secondary hubs are located at Guadalajara International Airport (GDL), Hermosillo International Airport (HMO) and Monterrey International Airport (MTY). The airline also operates two subsidiaries: Aeroméxico Connect and Aeroméxico Express.

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