We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Aeromexico


4,474 Reviews
Headquarters: Paseo de la Reforma 445 Col. Cuauhtémoc, Mexico City 06500 Mexico +52-01-800-021-4000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
Add Photo Write a Review

4,474 Reviews from our TripAdvisor Community

Write a Review

4,474 reviews from our community

Filter reviews by popular destinations:
All reviews Mexico City Cancun Buenos Aires Sao Paulo Guadalajara Monterrey Los Angeles New York City Tijuana Puerto Vallarta Madrid Paris Lima Havana Vancouver
Traveller rating
Cabin
  • (1,068)
  • (0)
  • (197)
  • (0)
Route
  • (415)
  • (413)
  • (227)
  • (148)
  • (41)
  • More
Language
  • More
Showing 1,265: English reviews
Wurzburg, Germany
Level 6 Contributor
507 reviews
395 helpful votes
Reviewed yesterday
NEW

On my flight back to Germany I reserved in advance this flight from oax-mex for 07.00pm. I arrived at 05.00pm at the airport Oaxaca and during the check in they told me that the plane will leave one hour later. Inside in front of the gate a bit later the staff gave out the information, that the flight is delayed...

More 
Domestic Economy Oaxaca - Mexico City

Helpful?
Thank Ralf K
Calgary, Canada
Level 1 Contributor
3 reviews
9 helpful votes
Reviewed 2 days ago
NEW

Don't even know where to start and I really wish people reading my review would take it seriously and save themselves a couple of thousand dollars and a heart attack. On November 30th my husbands mom passed away and we had to buy 3 last minute flight tickets( my husband, my daughter and myself) I had promised myself to never...

More 
International Economy Vancouver - Mulatupo

Helpful?
1 Thank vanessalndvrd
Whistler
Level 5 Contributor
89 reviews
17 helpful votes
Reviewed 2 days ago
NEW

Payng more than $1,500 dlls for a round trip between Mex and Detroit would not give a Gold Club premier member not even the right to select a decent seat, leave along the possibility of an upgrade. After calling 7, 3 and 1 days before my flight I requested a seat change from the rearmost window seat on the plane....

More 
USA Economy Mexico City - Detroit

Helpful?
Thank Egonzal7
Portland, Oregon
Level 2 Contributor
9 reviews
2 helpful votes
Reviewed 2 days ago
NEW

I went from Portland to Mexico City with Delta Airlines... all good and according to plan. My departure from Mexico City to Buenos Aires was on time and according to plan, but my return flight from Buenos Aires was a disaster. The boarding was delayed by two hours and once boarded sat in the plane for nearly one hour before...

More 
International Economy Portland - Buenos Aires

Helpful?
1 Thank amad d
Wurzburg, Germany
Level 6 Contributor
507 reviews
395 helpful votes
Reviewed 3 days ago
NEW

First of all I have to make a correction to my last assessment from October. After the title words I put a question mark, perhaps it has been lost in transmission. Now to this new flight in November. I booked in advance Oax-Cun via. Mex in premier. It begins all that I couldn't made a boarding pass online on e...

More 
Domestic Economy Oaxaca - Cancun

Helpful?
1 Thank Ralf K
Xining
Level 1 Contributor
3 reviews
4 helpful votes
Reviewed 4 days ago
NEW

I bought tickets for two of staff to come from Gua to Hong Kong on Aeromexico but when they got to the airport they refused to allow them to board because they had a transit in Shanghai and the aeromexico claims they need to a visa to transit in Shanghai which is 100% wrong. I have lived in China 10...

More 
International Economy Guatemala City - Hong Kong

Helpful?
2 Thank Martin P
Level 6 Contributor
99 reviews
11 helpful votes
Reviewed 4 days ago
NEW

l was impressed with the cleanliness and luxurious image this airline gave.Very clean and the staff were very friendly.

Domestic Economy Acapulco - Mexico City
Helpful?
3 Thank stevendD6925DX
Santiago, Chile
Level 6 Contributor
251 reviews
33 helpful votes
Reviewed 4 days ago
NEW

Flight from Guatemala City to CDMX was more than one hour late, plus they didn't open check in booth or bag drop until two hours before the actual flight time... very uncomfotable situation. When arriving to CDMX past midnight, and since I had more than 10 hours to wait for my next flight, they had arranged a hotel reservation for...

More 
South America Economy Guatemala City - Santiago

Helpful?
1 Thank LorePinto
Calgary, Canada
Level 4 Contributor
26 reviews
19 helpful votes
Reviewed 5 days ago
NEW
via mobile

I flew from Calgary, Canada to Medellin, Colombia with a 12 hour layover in Mexico city. The flight was great customer service at the counter was great checked bag are included in the price so is food and all the drinks you want alcoholic and non-alcoholic! The plane was clean and modern and had a good entertaiment system. I would...

More 
Mexico Economy Calgary - Mexico City

Helpful?
2 Thank Gerson C
Dallas, Texas
Level 4 Contributor
21 reviews
11 helpful votes
Reviewed 6 days ago
NEW

This was my first experience with Aeromexico. Nothing but good things with this experience with fly with Aeromexico again. Clean, good service better the US flights I have been traveling with.

Mexico Economy Vancouver - Mexico City
Helpful?
1 Thank grand2012
See travel tips for airlines
“Do not fly aeromexico.”
ralfkrueger2211, 11 Dec 2017 | Read review
“Save your money and find another airline.”
vanessalndvrd, 10 Dec 2017 | Read review
“You have to fly another airline.”
ralfkrueger2211, 9 Dec 2017 | Read review
“Never fly Aeromexico, the worst airline on the world!”
MartinP280, 8 Dec 2017 | Read review
“Look for special offers with some credit cards like American Express. We paid one ticket and got two.”
maria01052016, 5 Dec 2017 | Read review
Show next 5 travel tips 5 of 10
About Aeromexico
Headquartered in Mexico City, Mexican flag carrier Aeroméxico (AM) flies non-stop to more than 55 destinations in Mexico, elsewhere in North America, Central America, South America, the Caribbean, Europe and Asia. A member of the SkyTeam alliance, the airline is also the largest domestic airline in Mexico. Mexico City International Airport (MEX) serves as Aeroméxico's primary hub. Secondary hubs are located at Guadalajara International Airport (GDL), Hermosillo International Airport (HMO) and Monterrey International Airport (MTY). The airline also operates two subsidiaries: Aeroméxico Connect and Aeroméxico Express.

726 photos of this airline

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (726)
Viewed
Airport (76)
Viewed
Cabin (68)
Viewed
View from Window (105)
Viewed
Our fleet (5)
Viewed
Seat (22)
Viewed
Food and Drink (26)
Viewed
Onboard features (7)
Viewed
Food and Drink (36)
Viewed
Cabin (4)
Viewed
Airport (5)
Viewed
Onboard Feature (23)
Viewed
View from window (28)
Viewed
Seat (46)
Viewed
Airline Lounge (2)
Viewed
Airline Lounge (3)
Viewed
Other (270)