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Aeromexico


7,393 reviews
Headquarters: Paseo de la Reforma 445 Col. Cuauhtémoc, Mexico City 06500 Mexico 011 52 800 021 4000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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7,393 Reviews from our TripAdvisor Community

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7,393 reviews from our community

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Showing 2,346: English reviews
Oakville, Canada
Level 6 Contributor
346 reviews
114 helpful votes
Reviewed yesterday
NEW

The good part: recent aircrafts, great value for the money, friendly check-in counter personnel. The not so good part: online check-in does not work well at all (had to try numerous times in a few different ways to finally check-in for the outbound flights. Was never able to do the online check-in for the return flight). Service from flight attendants...

Date of travel: December 2018
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Mexico Economy Toronto - Huatulco

Helpful?
Thank fearlessbob
Boston, Massachusetts, United States
Level 1 Contributor
4 reviews
6 helpful votes
Reviewed yesterday
NEW
via mobile

If you're tall I recommend paying extra to upgrade your seat. The extra leg room was great. They have a great entertainment system that's free.

Date of travel: December 2018
Mexico Economy Boston - Los Cabos
Helpful?
Thank Gail O
Rossford, Ohio
Level 3 Contributor
8 reviews
2 helpful votes
Reviewed yesterday
NEW

This was actually a Delta plane but we bought got tix through aeromexico. Their customer service is not very user friendly. I had an issue with the tickets and when i called them i was put on hold for 45 minutes and then when i spoke to the representative about our seat issue nd trying to make sure i was...

Date of travel: December 2018
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Mexico Economy Detroit - Cancun

Helpful?
Thank purpledawgfan
Morinville, Canada
Level 3 Contributor
21 reviews
7 helpful votes
Reviewed yesterday
NEW

Our travels to Mexico through Aeromexico were dynamite. There quality of service, entertainment, food, and equipment are the best of have seen in North America. There staff are very well trained. We had no difficulties with our travels. Were were able to travel with our stroller and Thule sapling child carrier and check them at the plane door and have...

Date of travel: November 2018
More 
Mexico Economy Vancouver - Mexico City

Helpful?
Thank Kyle C
Steilacoom, Washington
Level 6 Contributor
328 reviews
139 helpful votes
Reviewed 2 days ago
NEW

The Mexican airlines don’t seem to have any kind of organized boarding process, just random shoving. But everyone does get on. LOL. At least they gave us a breakfast sandwich and a drink, which is more than you can say about the US carriers. Honestly it was just a flight. Best thing was the super cheap price.

Date of travel: November 2018
Mexico Economy Seattle - Mazatlan
Helpful?
Thank Chuck B
San Diego, California
2 reviews
1 helpful vote
Reviewed 2 days ago
NEW

You board the bus by order, 1,2, 3, 4 but then when the bus stops in front of the plane, everyone just runs to the airplane, it was a mess..... The announcer at the gate was repeating the same announcement over n over (something abt safety), loud, in English, too fast, it was driving people crazy, one gringo left to...

Date of travel: November 2018
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Domestic Economy Tijuana - Cancun

Helpful?
Thank Mancity44
London
Level 4 Contributor
33 reviews
28 helpful votes
Reviewed 2 days ago
NEW
via mobile

I normally fly BA and I usually don't deviate from the One World Alliance. However for my trip to Bogota this year I opted to fly via Mexico and I booked with Aeromexico months in advance. The reason of this unusual choice is due to time of year. December is very unpredictable and flights sometimes gets cancelled or delayed. To...

Date of travel: December 2018
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International Business Class London - Bogota

Helpful?
Thank danielboze
North Bay, Canada
Level 1 Contributor
4 reviews
5 helpful votes
Reviewed 2 days ago
NEW

I was a little hesitate of going that route. I sure had my eyes opened. They were excellant. Staff was very helpful with all concerns from all travellers.. Things received from the airlines are not seen on other carriers and I have been on several flights.. II require a wheelchair and they were slow getting to plane. An Aeromexico staff...

Date of travel: December 2018
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Mexico Economy Toronto - Manzanillo

Helpful?
Thank RickOllevier
1 review
Reviewed 3 days ago
NEW
via mobile

This is the worst airline ever created. They cancelled my flight with out me even saying yes. This sucks. Their ar no words to Express the anger of this airline.

Date of travel: December 2018
Mexico Economy Washington DC - Tuxtla Gutierrez
Helpful?
Thank Brian E
Santa Cruz, California
Level 5 Contributor
71 reviews
22 helpful votes
Reviewed 4 days ago
NEW

This review is less about Aeromexico flight quality and more about travel to San Miguel de Allende. In short, the connection from Mexico City to Queretaro is cumbersome. Specifically, the regional connections in the Mexico City Airport for Aeromexico are difficult to understand and involve taking a shuttle bus out to the plane - but which bus to take is...

Date of travel: November 2018
More 
Mexico Economy San Francisco - Queretaro City

Helpful?
Thank DocLipper
See travel tips for airlines
“Just try them, you will see.”
RickOllevier, 15 Dec 2018 | Read review
“smile and they smile back”
airerik, 11 Dec 2018 | Read review
“Do NOT book through AeroMexico!!!!!!!!!!!!!”
AeroMexicoHater, 11 Dec 2018 | Read review
“Prepare to run around in the airport, and be very quick when they announce the gate”
travellerzToronto, 3 Dec 2018 | Read review
“Make sure you listen for gate changes just prior to flight at Mexican airports”
JCZA_H2O, 29 Nov 2018 | Read review
Show next 5 travel tips 5 of 10
About Aeromexico
Headquartered in Mexico City, Mexican flag carrier Aeroméxico (AM) flies non-stop to more than 55 destinations in Mexico, elsewhere in North America, Central America, South America, the Caribbean, Europe and Asia. A member of the SkyTeam alliance, the airline is also the largest domestic airline in Mexico. Mexico City International Airport (MEX) serves as Aeroméxico's primary hub. Secondary hubs are located at Guadalajara International Airport (GDL), Hermosillo International Airport (HMO) and Monterrey International Airport (MTY). The airline also operates two subsidiaries: Aeroméxico Connect and Aeroméxico Express.

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