Aeromexico Reviews and Flights

Overview

3.011,742 reviews

Legroom

Seat comfort

In-flight entertainment (WiFi, TV, films)

Onboard Experience

Customer service

Value for money

Cleanliness

Check-in and boarding

Food and beverage

About Aeromexico

Airline Alliance

SkyTeam

Airline Summary

Headquartered in Mexico City, Mexican flag carrier Aeroméxico (AM) flies non-stop to more than 55 destinations in Mexico, elsewhere in North America, Central America, South America, the Caribbean, Europe and Asia. A member of the SkyTeam alliance, the airline is also the largest domestic airline in Mexico. Mexico City International Airport (MEX) serves as Aeroméxico's primary hub. Secondary hubs are located at Guadalajara International Airport (GDL), Hermosillo International Airport (HMO) and Monterrey International Airport (MTY). The airline also operates two subsidiaries: Aeroméxico Connect and Aeroméxico Express.

11,742Reviews

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3.0

11,742

Excellent

3,106

Very good

2,951

Average

1,753

Poor

979

Terrible

2,956

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sammy h

2 contributions

Exemplary Customer Service

Dallas - HuatulcoMexico

My wife and I flew from Washington DC to attend our son's wedding in Huatulco, MX. The American Airline flight to DFW was delayed which caused us to miss the only connection flight to Huatulco. After long holds on the phone and hours in line, we were switched to Aeromexico with the assurance that our luggage will be transferred. On the next day we arrived to Huatulco only to find out that our luggage never left Dallas despite the assurance from American Airlines that our luggage will be in Huatulco. Aeromexico stepped up to the plate, tracked our luggage and brought it to Huatulco on the same day on one of their flights. Scarlet Mijangos Tolentino exemplified exceptional customer service. Understanding how critical and stressful the situation was for my wife and I because of the wedding, Scarlet stayed in touch with me and provided real time updates until the luggage was delivered to our hotel. I am really impressed and will tell my very positive experience with Aeromexico with Scarlet playing a major role. Thank you.

Date of travel: March 2025

Written 16 March 2025

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

🔥🔥🔥🔥🔥

Dubai, United Arab Emirates

2 contributions

WORST EXPERIENCE

Mexico City - Puerto VallartaDomestic

This is the worst airline that i have ever been to. They dont care about their customers and they take forever to respond. I wouldnt recommend them to anyone 💔💔💔💔

Date of travel: January 2025

Customer service

Value for money

Written 16 March 2025

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Ashleigh P

1 contribution

Never again, they don't care about you or your experience.

Kelowna - Mexico CityMexico

My seat was downgraded to accommodate someone with a "service dog." I'm not one to question or oppose accessibility, however the owner of the dog said that this was the dogs first time flying in the cabin after only ever previously flying in cargo, and the dog didn't seem to have any training. I was promised a refund of the difference I paid for the class/seat I had selected, and the gate crew failed to process the adjustment on their end. Customer service was useless, despite providing them with all of my proof and evidence that this change happened and that I went into a different class/seat range. Worst first experience with them, and I will never fly with them again. I have filed a complaint with the CTA.

Date of travel: February 2025

Legroom

Seat comfort

In-flight Entertainment

Customer service

Value for money

Cleanliness

Check-in and boarding

Food and Beverage

Written 12 March 2025

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Bruno S

1 contribution

Don't allow to use miles

New York City - Mexico CityMexico

Horrible, just a garbage of a company, specially when you're using your miles. The website does everything possible to block your transaction. I should've done everything through Delta, which is a honorable airline, not a piece of crap such as Aeromexico.

Date of travel: March 2025

Written 11 March 2025

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Sunder P

2 contributions

Worst airline in the world.

Toronto - Mexico CityMexico

Here’s a polished and professional version of your review for Trustpilot: ⸻ Our experience with this airline was disappointing. The staff were unfriendly and unapproachable from check-in to check-out, rarely offering a smile. The only time we received any courtesy was when they wanted us to check in our bag due to a full flight. At the transfer desk, the agent was more focused on her phone than assisting passengers. When it came time to board, there were no announcements or name calls, leaving us to figure things out on our own. Customer service was frustratingly unhelpful, with staff constantly redirecting us to different counters. After being sent to five different counters, we were finally told that only elite customers receive in-person assistance—everyone else must email the call center, which, to make matters worse, does not even accept phone calls. Overall, the lack of professionalism and support made for a terrible experience. Would not recommend.

Date of travel: March 2025

Legroom

Seat comfort

In-flight Entertainment

Customer service

Value for money

Cleanliness

Check-in and boarding

Food and Beverage

Written 8 March 2025

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.