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Aeromexico


6,463 reviews
Headquarters: Paseo de la Reforma 445 Col. Cuauhtémoc, Mexico City 06500 Mexico 011 52 800 021 4000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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6,463 Reviews from our TripAdvisor Community

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6,463 reviews from our community

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Showing 2,014: English reviews
Calgary, Canada
1 review
Reviewed yesterday
NEW
via mobile

I book mi tickets for me and my family on March from Aeromexico and they put me with West Jet to leave and enter Canada , Aeromexico to go to El Salvador but to return was Aviaca . I found and bought th flight with Aeromexico and they are so irresponsible, need more communication and a. Ether service if they...

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Canada Economy Mexico City - Calgary

Helpful?
Thank oriana162018
Mexico City, Mexico
Level 5 Contributor
71 reviews
8 helpful votes
Reviewed yesterday
NEW

I chose this airline because of the schedule and due to I was paying more than the low-cost airlines I expected more but I didn't get anything special. There was no food offered.. no bath allowance.. no nothing.. I really wouldn't use it again if I have the option of choosing something cheaper

Domestic Economy Mexico City - Guadalajara
Helpful?
Thank Fiorelina
1 review
Reviewed 2 days ago
NEW

I'm very happy with their service, your get free movies, free earphones, free meal, even free drink, good customer service, their crew enjoy their job, they look like happy people, in my experience,in american airlines you have to pay even for a glass of water, I highly recomend them

Canada Economy Mexico City - Montreal
Helpful?
Thank hinojous039 .
Cincinnati, Ohio
Level 4 Contributor
44 reviews
23 helpful votes
Reviewed 2 days ago
NEW
via mobile

Unfortunately monopolies or casi-monopolies are never good for customers. Most of the time you have no choice but use this company for national flights, which will be bad for your wallet and your blood pressure. With aeromexico, customer is not first, he is second or third (after taking your money and employee easy life). Archaic processes hardly disguised behind polite...

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Domestic Economy San Luis Potosi - Mexico City

Helpful?
Thank RobertJambon
Salt Lake City, Utah
1 review
Reviewed 2 days ago
NEW
via mobile

Aeromexico is THE. WORST. AIRLINE. on this planet. They have undoubtedly THE worst customer service EVER. 16 August 2018 my teenage son arrived at the airport in time to make his flight. But They put him wrong line at the Guatemala airport. He missed his flight because of it. They REFUSED to do ANYTHING for him except sell him a...

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International Economy Guatemala City - Salt Lake City

Helpful?
Thank JamesOrd1
Mission Viejo, California
Level 2 Contributor
8 reviews
4 helpful votes
Reviewed 3 days ago
NEW

After two weeks in Cancun,everything was fantastic till we got to the airport for a late departure 8pm. Check in one hour before flight they start to load 1st class then they stop loading.Half hour goes by no loading.Departure time goes by.Everyones clueless.One hour goes by.Counter gal comes on the speaker and says they are waiting for pilots at 9pm...

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Mexico Economy Los Angeles - Cancun

Helpful?
Thank ajvogt
San Marcos, California
Level 4 Contributor
35 reviews
4 helpful votes
Reviewed 3 days ago
NEW

Seats were very comfortable, flight attendants very friendly and professional. even though it was a short flight (3 hrs), dinner was served with a great selection of beverages. Easy to fly to Tijuana and use CBX to cross into the USA.

Domestic Business Class Mexico City - Tijuana
Helpful?
Thank EB-Cottage
Hermosillo, Mexico
Level 3 Contributor
10 reviews
1 helpful vote
Reviewed 3 days ago
NEW
via mobile

The first flight didn’t departure on time so we arrived late and and a lot of people lost our flight. The company left all of us out there in Mexico City, (which is not a very safe one) the whole night until the next flight at the next morning! Terrible experience! The didn’t put us in a hotel because they...

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Domestic Economy Leon - Hermosillo

Helpful?
Thank Alma J
Level 3 Contributor
12 reviews
1 helpful vote
Reviewed 4 days ago
NEW
via mobile

The service was really good. Can't complain about the snacks and drinks provided. The plane was very comfortable ans had a big selection of movies and shows to watch.

International Economy San Jose - Los Cabos
Helpful?
Thank Kevin Z
Torreon, Mexico
Level 3 Contributor
12 reviews
1 helpful vote
Reviewed 4 days ago
NEW

The plane that they use is not a new plane and usually Aeromexico uses new planes for international flights. The seat for being a first class seat is not as confortable as it should be, had no tv and the flight lasted over 3.5 hrs

Caribbean Business Class Mexico City - Santo Domingo
Helpful?
Thank Max R
See travel tips for airlines
“unexpected situations can happen, but that is normal”
hinojous039, 17 Aug 2018 | Read review
“Early morning flights”
ajvogt, 16 Aug 2018 | Read review
“Fly business class - no hassle”
EB-Cottage, 16 Aug 2018 | Read review
“Do not invest your money on a first class seat, is not worthed!”
129maxr, 15 Aug 2018 | Read review
“Take a sleeping pill- so you won't remember-live the experience”
vietnamunclebobgin, 10 Aug 2018 | Read review
Show next 5 travel tips 5 of 10
About Aeromexico
Headquartered in Mexico City, Mexican flag carrier Aeroméxico (AM) flies non-stop to more than 55 destinations in Mexico, elsewhere in North America, Central America, South America, the Caribbean, Europe and Asia. A member of the SkyTeam alliance, the airline is also the largest domestic airline in Mexico. Mexico City International Airport (MEX) serves as Aeroméxico's primary hub. Secondary hubs are located at Guadalajara International Airport (GDL), Hermosillo International Airport (HMO) and Monterrey International Airport (MTY). The airline also operates two subsidiaries: Aeroméxico Connect and Aeroméxico Express.

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