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Aeromexico


5,544 Reviews
Headquarters: Paseo de la Reforma 445 Col. Cuauhtémoc, Mexico City 06500 Mexico +52-01-800-021-4000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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5,544 Reviews from our TripAdvisor Community

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5,544 reviews from our community

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Showing 1,725: English reviews
Mexico City, Mexico
Level 3 Contributor
19 reviews
5 helpful votes
Reviewed yesterday
NEW

Excellent plane and service! On time. Friendly staff. Great movies on board, confortable seating. Everything very good!

USA Economy Mexico City - New York City
Helpful?
Thank verocejautrique
Kochi (Cochin), India
Level 4 Contributor
30 reviews
3 helpful votes
Reviewed yesterday
NEW
via mobile

I traveled with my family on business class with AeroMexico. From the start, it was a bad experience. For a 5 hour flight from Toronto. The aircraft used was a very aged 737. The seats were pretty uncomfortable. Either to recline the back or raise the leg rest, one ought to have been on a double dose of steroids to...

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Mexico Business Class Toronto - Guadalajara

Helpful?
Thank Wilson V
Mexico
Level 5 Contributor
70 reviews
20 helpful votes
Reviewed yesterday
NEW

Service and food are good the plane was brand new so no complains, Duty Free is expensive. The flight was on time, boarding was correct. To be honest one of the best airlines I have travel the tickets are not cheap but looks like they do not care and after seen other airlines and their services I am tempted to...

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International Business Class Mexico City - Madrid

Helpful?
Thank jmgdl
Mexico City, Mexico
Level 3 Contributor
18 reviews
7 helpful votes
Reviewed 2 days ago
NEW

The flight was packed and I had to leave my carry on at an earlier row since there was no space left on the overhead bin in my row. It was a bumpy ride but that is not the airline's fault. What was the pilot's fault was a terrible landing, after touching the ground the pilots were struggling to keep...

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Mexico Economy Las Vegas - Mexico City

Helpful?
Thank travelscapes1
Taarnby, Denmark
Level 5 Contributor
75 reviews
12 helpful votes
Reviewed 2 days ago
NEW
via mobile

Aeromexico definitely do not support tourists spending any money on local items in Mexico. Taking home an additional baggage item to LA they took 45$. Even though we made a self service checkin and had our baggage labels printed - no queue for baggage drop only but had to stay in queue with all that needed the service for checking...

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USA Economy Cancun - Los Angeles

Helpful?
Thank Hans K
Taarnby, Denmark
Level 5 Contributor
75 reviews
12 helpful votes
Reviewed 2 days ago
NEW
via mobile

Early morning flight- effective checkin. Organizing the way we boarded is seen much more effective at other companies. Fine service during the flight. Checked in baggage at 25$ each item - even ordered in advance = expensive in my mind.

Mexico Economy Los Angeles - Mexico City
Helpful?
Thank Hans K
Victoria, Canada
Level 5 Contributor
60 reviews
44 helpful votes
Reviewed 2 days ago
NEW
via mobile

Hola, I flew from Vancouver to Mexico City with only an 1.20 min to catch my connecting flight on to Cancun. I found out after booking that if you get held up at customs and you miss your flight you lose your plane ticket plus a 350.00 fine. You would then have to wait for there next flight out cuz...

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Mexico Economy Vancouver - Cancun

Helpful?
Thank IAMACANUCK
Mexico City, Mexico
Level 6 Contributor
104 reviews
45 helpful votes
Reviewed 3 days ago
NEW
via mobile

The 787-8/9 are amazing aircraft, so the equipment is nice. The Premier Class seat equivalent in other airlines are better, so nothing to brag there. Staff makes its best to serve you, but the options provided by the airline are short. It’s a normal thing for me to experience this in Aeromexico, that even by siting in row number two,...

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International Business Class Buenos Aires - Mexico City

Helpful?
Thank Francisco P
Level 4 Contributor
35 reviews
4 helpful votes
Reviewed 4 days ago
NEW
via mobile

My recommendation for this airline is 100%. They gave me good service also the flight attendants are friendly and committed to service. I have no complaints. The problem is the schedule, because this city of San Luis Potosi doesn’t have a direct flight to Merida, always pass through Mexico City International Airport. Please make something about it.

Domestic Economy San Luis Potosi - Merida
Helpful?
Thank Poncho R
Level 2 Contributor
5 reviews
Reviewed 5 days ago
NEW

I am surprised that Aeromexico exceeds other world Airlines in terms of price, service, food, staff, leg room, etc. I was keeping my fingers crossed when I booked online for this airline for I read bad reviews. However, it turned up to be better than expected. I find nothing negative with this airline, in comparison with other world Airlines. They...

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International Economy Montreal - Lima

Helpful?
Thank laotzechina
See travel tips for airlines
“Fly with Aeromexico..”
Victoria477, 22 Apr 2018 | Read review
“Relax & enjoy..”
Victoria477, 22 Apr 2018 | Read review
“Do your self a big favour and forget travelling by this airline, go BA or some other one”
davidhalliwell2018, 22 Apr 2018 | Read review
“Download the entertainment app before you get to the airport”
397petec, 21 Apr 2018 | Read review
“if you are a premier member o Skyteam member you will have some pivileges”
T6731MAluiss, 20 Apr 2018 | Read review
Show next 5 travel tips 5 of 10
About Aeromexico
Headquartered in Mexico City, Mexican flag carrier Aeroméxico (AM) flies non-stop to more than 55 destinations in Mexico, elsewhere in North America, Central America, South America, the Caribbean, Europe and Asia. A member of the SkyTeam alliance, the airline is also the largest domestic airline in Mexico. Mexico City International Airport (MEX) serves as Aeroméxico's primary hub. Secondary hubs are located at Guadalajara International Airport (GDL), Hermosillo International Airport (HMO) and Monterrey International Airport (MTY). The airline also operates two subsidiaries: Aeroméxico Connect and Aeroméxico Express.
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