We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Aeroflot


6,468 Reviews
Headquarters: 10 Arbat St., Moscow 119002 Russia +7-8-800-444-5555 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
Add Photo Write a Review

6,468 Reviews from our TripAdvisor Community

Write a Review

6,468 reviews from our community

Filter reviews by popular destinations:
All reviews Moscow St. Petersburg Bangkok Tel Aviv New York City Paris Tokyo Sochi Vladivostok Phuket Prague Rome London Yekaterinburg Milan
Traveller rating
Cabin
  • (1,005)
  • (79)
  • (113)
  • (5)
Route
  • (802)
  • (181)
  • (140)
  • (74)
  • (3)
  • More
Language
  • More
Showing 1,203: English reviews
Brno, Czech Republic
Level 6 Contributor
73 reviews
14 helpful votes
Reviewed 4 days ago
NEW

Long journey from Prague to Nizhniy Novgorod via Moscow went surprisingly well, no delays (Aeroflot is infamous for them); good service level, and on the second part Moscow-N.Novgorod, the flight itself last only 50 minutes, but the passengers were offered beverages and even snacks - salmon sandwiches!

Russia Economy Prague - Nizhny Novgorod
Helpful?
Thank Escargot66491
Level 5 Contributor
39 reviews
5 helpful votes
Reviewed 4 days ago
NEW

I flew from London to Moscow (4hrs), then from Moscow to Vladivostok (9hrs) and the return journey. The airline were excellent in every way. I flew economy but the treatment was certainly first class. The food was good and the cabin crew excellent. The aircraft are modern and have onboard entertainment with the latest releases in films. You get courtesy...

More 
Russia Economy London - Vladivostok

Helpful?
Thank Mike A
1 review
Reviewed 5 days ago
NEW

Flight was normal, but stuff was not helpful. Nobody helps passengers with hand luggage. But flight was in time and comfort.

Domestic Economy Chelyabinsk - Moscow
Review collected in partnership with Sky-tours

Helpful?
Thank iuliiaKV86
Didcot, United Kingdom
Level 5 Contributor
36 reviews
26 helpful votes
Reviewed 5 days ago
NEW

Stopping flight where the first plane was delayed (with us on it) for an hour and the staff were more rude than ever. Staff at Moscow airport were also very rude and unhelpful and food options were poor. In ear headphones available only, which made my ears really painful so I didn't make use of the entertainment much.

International Economy Tokyo - London
Helpful?
1 Thank R_Bridge
Didcot, United Kingdom
Level 5 Contributor
36 reviews
26 helpful votes
Reviewed 5 days ago
NEW

Stopping flight to Japan wasn't too bad to Moscow but when we switched to the long haul portion of the flight, the plane seemed to have no additional space which we felt as we were travelling with a friend who is very tall and could not get comfortable at all. Airline staff were very abrupt (to the point of being...

More 
International Economy London - Tokyo

Helpful?
Thank R_Bridge
1 review
Reviewed 6 days ago
NEW
via mobile

Thanks for the water and cookie but 5$ doesn't satisfy this 5 hour delay. If you fly with them make sure to purchase insurance and get a return on your tickets because there's a 80% chance your flight will be delayed

International Economy Tel Aviv - Moscow
Helpful?
Thank Eliram F
Uppsala, Sweden
Level 6 Contributor
93 reviews
28 helpful votes
Reviewed 6 days ago
NEW
via mobile

One if the faster options travel between Sweden and Kouth Korea. Also one of the cheaper during summer high season. Food is what expected (options ran out and it was only fish left when I got my food), drink options standard. The service definitely needs improvement. Be happy if they smile and be ready to wait.

International Economy Stockholm County - Seoul
Helpful?
Thank Ida L
London, United Kingdom
Level 4 Contributor
22 reviews
30 helpful votes
Reviewed 6 days ago
NEW

Forget all the old stereotypes. Modern planes which left on time, helpful cabin crew, they provided my vegetarian meals and didn't lose my bags.

International Economy London - Ulaanbaatar
Helpful?
Thank grambuc
Southampton, United Kingdom
Level 6 Contributor
325 reviews
56 helpful votes
Reviewed 1 week ago
NEW
via mobile

I regularly fly with Aeroflot between London and Moscow and I am starting to expect delays to the flight. Only 25 mins this time, but don’t understand why there are consistent delays. Service is ok, nothing special, food is very mediocre, but the flights are regular and can be reasonably priced.

Russia Economy London - Moscow
Helpful?
Thank Tim121home
London, United Kingdom
Level 5 Contributor
69 reviews
19 helpful votes
Reviewed 1 week ago

this is the first time that happen... for go and back. the whole crew was in bad mood. Like if they were not happy to work for this company. My wife told me "They are sad"... So for a long trip like Paris / Tokyo... time is twice longer... Trip was cheap... but this is the last time

International Economy Paris - Tokyo
Helpful?
Thank Jack B
No reviews match your filter preferences. Remove a filter or to read reviews.
See travel tips for airlines
“If you have hand luggage and want to guarantee space in the overhead lockers, take the priority boarding option.”
, 18 Oct 2017 | Read review
“shut up...”
BenzemaAkim, 13 Oct 2017 | Read review
“for me it was a good and pleasant surprise”
Takisjr, 12 Oct 2017 | Read review
“Buy upgradable economy tickets and upgrade them to b-class for miles, especially for long overnight fligts.”
809mikhailm, 12 Oct 2017 | Read review
“Choose another one. not worse the high price.”
irina187, 11 Oct 2017 | Read review
Show next 5 travel tips 5 of 10
About Aeroflot
Aeroflot (SU) is Russia’s flagship carrier and one of the largest airline groups in Europe. In 2016, Aeroflot carried 29 million passengers (43.4 million passengers as Aeroflot Group including subsidiaries), a record for any Russian airline. A member of the SkyTeam global airline alliance, Aeroflot and its partners serve 1,057 destinations in 179 countries worldwide. Aeroflot operates one of the youngest fleets in the world, numbering 170 Airbus, Boeing and Sukhoi airliners. Aeroflot's European Community Safety Assessment of Foreign Aircraft (SAFA) Index is comparable to global peers. Aeroflot is IATA Operational Safety Audit (IOSA) registered and has passed the IATA Safety Audit for Ground Operations (ISAGO).

1,677 photos of this airline

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (1677)
Viewed
Seat (17)
Viewed
Food and Drink (265)
Viewed
Cabin (6)
Viewed
Onboard features (5)
Viewed
Airport (246)
Viewed
View from Window (320)
Viewed
Our fleet (15)
Viewed
Airport (11)
Viewed
Cabin (170)
Viewed
Food and Drink (100)
Viewed
View from window (15)
Viewed
Onboard Feature (71)
Viewed
Seat (43)
Viewed
Airline Lounge (51)
Viewed
Airline Lounge (24)
Viewed
Videos (1)
Viewed
Other (317)