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Aeroflot


7,698 Reviews
Headquarters: 10 Arbat St., Moscow 119002 Russia +7-8-800-444-5555 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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7,698 Reviews from our TripAdvisor Community

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7,698 reviews from our community

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Showing 1,477: English reviews
Istanbul, Turkey
Level 6 Contributor
639 reviews
1,141 helpful votes
Reviewed today
NEW

We flew from Istanbul to Moscow and from Moscow to Irkutsk via Aeroflot. We did the same route back again with Aeroflot. We prefered it due to our domestic flight needs, we wanted to do the whole journey with the same airline. We had read a lot of negative comments about Aeroflot before flying with them, so we had very...

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Domestic Economy Moscow - Irkutsk

Helpful?
Thank TubaKoseogluOkcu
Level 3 Contributor
10 reviews
2 helpful votes
Reviewed today
NEW

Planes are in good condition with comfy seats. Entertainment system is really good and has lots to choose from. Except for loosing my bag on the return flight all worked out really good.

International Economy Stockholm - Bangkok
Helpful?
Thank Prosten666
Level 2 Contributor
6 reviews
1 helpful vote
Reviewed today
NEW

You can't make this stuff up. This is quite literally one of my worst airline experiences, ever. Four flights within 13 days and not a single one of them would ever make me book with Aeroflot again. We recently took 4 Aeroflot flights on a family trip. None of the flights left anywhere near the time they were supposed to...

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International Economy Berlin - Bangkok

Helpful?
Thank Christopher G
Rome, Italy
2 reviews
1 helpful vote
Reviewed today
NEW

My wife had terrible experience with this company while coming back home after spending 10 days in Russia visiting her family. She was held at the moscow airport by aeroflot boarder department staff, stating that her documents were not enough to pass the border, she was treated with rudeness by some staff members as well, while others tried effectively to...

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Europe Economy Moscow - Rome

Helpful?
Thank paolo822015
Bangkok
Level 2 Contributor
5 reviews
2 helpful votes
Reviewed yesterday
NEW

I have been flying with Aeroflot many times and the first time was 1993 when i flew from Sweden to South Africa, a trip to remember forever. Thoose days are gone and today it is a good international airline with new aircrafts and every one in the crew speaks english, good food and good service for a nice price. Best...

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International Economy Stockholm - Phuket

Helpful?
Thank Tommy O
Tel Aviv, Israel
Level 5 Contributor
64 reviews
12 helpful votes
Reviewed 2 days ago
NEW
via mobile

A great airline, convenient and modern fleet. The on board crew are fantastic and friendly with exceptional service. The Ground staff at the boarding area to Tel Aviv have a lot to learn in manners, customer service and all round customer experience. Business class passengers are subjected to scrutinized hand luggage checks that even a millimeter over size caused unnecessary...

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International Business Class Moscow - Tel Aviv

Helpful?
1 Thank MKISC
New York City, New York
Level 6 Contributor
209 reviews
184 helpful votes
Reviewed 2 days ago
NEW

This was a 12 hour flight. I had a window seat with a passenger next to me in the aisle seat. He had a huge amount of hand luggage including a container with 2 small dogs which the crew allowed him to keep behind his legs blocking any exit by me from the window seat. He also had a large...

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International Economy Moscow - Miami

Helpful?
1 Thank Jane E
Hungary
Level 4 Contributor
21 reviews
5 helpful votes
Reviewed 2 days ago
NEW

Aeroflot service is more than average. It is poor. Not recommended. The plane was old and back home my flight was 1 hour late and nobody alert me, I had a connection flight, and they had absolutely no information.

International Economy Bishkek - Vienna
Helpful?
Thank Tóth T
Florida
Level 6 Contributor
179 reviews
40 helpful votes
Reviewed 2 days ago
NEW

I was surprised at how modern the aircraft was and how courteous the flight crew was. For some reason, I had low expectations..l probably because I booked on a cheap fare site..., but they surprised me with great service. What I was disappointed with, was the ground crew in both JFK and Moscow - especially Moscow. They almost seemed angry...

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International Economy New York City - Moscow

Helpful?
1 Thank floridatraveler33
Level 2 Contributor
5 reviews
1 helpful vote
Reviewed 3 days ago
NEW

Me and my girlfriend we're flying from Copenhagen -> Moscow, Moscow - Bangkok. I have been flying with Qatar, Emirates, Etihad etc. and was looking very much forward to how the 15hrs journey with Aeroflot would be. First of all, the planes are quite new Airbus or Boeings, so comfort was on par with the before mentioned airlines. And while...

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International Economy Copenhagen - Bangkok

Helpful?
Thank Jonas K
See travel tips for airlines
“Avoid this airline at all cost.”
christopherg508, 18 Feb 2018 | Read review
“Preorder your food so you do not have to wait for your food.”
, 17 Feb 2018 | Read review
“Use another airline”
JaneE604, 16 Feb 2018 | Read review
“Just dont book it”
garyandbella, 15 Feb 2018 | Read review
“Don't check a bag. Ever. Bring your own food if you're vegetarian.”
ProfVelazco, 14 Feb 2018 | Read review
Show next 5 travel tips 5 of 10
About Aeroflot
Aeroflot (SU) is Russia’s flagship carrier and one of the largest airline groups in Europe. In 2016, Aeroflot carried 29 million passengers (43.4 million passengers as Aeroflot Group including subsidiaries), a record for any Russian airline. A member of the SkyTeam global airline alliance, Aeroflot and its partners serve 1,057 destinations in 179 countries worldwide. Aeroflot operates one of the youngest fleets in the world, numbering 170 Airbus, Boeing and Sukhoi airliners. Aeroflot's European Community Safety Assessment of Foreign Aircraft (SAFA) Index is comparable to global peers. Aeroflot is IATA Operational Safety Audit (IOSA) registered and has passed the IATA Safety Audit for Ground Operations (ISAGO).

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