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Aeroflot


5,520 Reviews
Headquarters: 10 Arbat St., Moscow 119002 Russia +7-8-800-444-5555 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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5,520 Reviews from our TripAdvisor Community

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5,520 reviews from our community

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Showing 961: English reviews
State College, Pennsylvania
2 reviews
1 helpful vote
Reviewed yesterday
NEW

Pro's- Possibly the best food I've ever had on an airplane which is nice on a 10 hour flight. Plane was clean and modern, we really enjoyed the individual entertainment center that had lots of options movies, tv shows, sports and news. Seats were comfortable but seating was not overly spacious but no worse than economy on other airlines. Attendants...

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International Economy Washington DC - Moscow

Review collected in partnership with Sky-tours

Helpful?
Thank Brian W
Boston
Level 4 Contributor
19 reviews
9 helpful votes
Reviewed 2 days ago
NEW

My daughter flew through Moscow and changed from KLM to Aeroflot. KLM was fantastic as usual and Aeroflot was completely incompetent and arrogant. When she arrived in Moscow she was told she had to go through customs and border control to get her bag and put it on the flight to Chisinau. She did this and waited for her bag...

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International Economy Boston - Chisinau

Helpful?
Thank fqtflyr
A TripAdvisor Member
Reviewed 2 days ago
NEW
via mobile

Planes are new, flight without any delay. Half seats were empty. Food might be a bit better, because it is hard to eat those dry sandwiches :/ Still can recommend

Russia Economy Vienna - Moscow
Helpful?
Thank A TripAdvisor Member
1 review
Reviewed 2 days ago
NEW

TERRIBLE. Staff are rude and incompetent. All flights were delayed (LDN to MSC and MSC to TKY BOTH ways) by over 30 minutes and despite checking in online we still had to queue in a line with staff who clearly had no care in the world and no regard for how ridiculously long everything was taking. The airline lost my...

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International Economy London - Tokyo

Helpful?
Thank Therese E
London, United Kingdom
1 review
Reviewed 3 days ago
NEW

Used Aeroflot to fly from London Heathrow to Tokyo, with a layover in Moscow, and back. The flights themselves were pretty good, including the food and entertainment, There was a little delay on the first flight out, but it was minor and didn't cause any issues with the layover. However, the entire experience was ruined by the airline managing to...

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International Economy London - Tokyo

Helpful?
Thank Sify17
NEW JERSEY
Level 2 Contributor
9 reviews
2 helpful votes
Reviewed 4 days ago
NEW

A very good experience. The flight attendents wore spiffy red uniforms, were young, attractive and went out of their was to please the passenger. We were handed menus for breakfasst with choices for the different courses in economy. It surpassed any service one would get in the US. Give aeroflot a chance and you will be pleasantly surprised.

Europe Economy Moscow - Paris
Helpful?
Thank SENIORVAGABONDS
Amersfoort, The Netherlands
2 reviews
Reviewed 4 days ago
NEW

A "never again" for me. The flight to Bkk was delayed 3 times. We were supposed to have a stopover of just 3 hours, but it ended up in over 12 hours. Up to now I still have no clue why because there was no information provided. After lining up for over 2 hours, we managed to receive a food...

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International Economy Moscow - Bangkok

Helpful?
Thank fvv79
Hong Kong, China
Level 6 Contributor
96 reviews
100 helpful votes
Reviewed 6 days ago
NEW

Although I am not a huge fan of shell seats, the premium econ seats were just fine, in a basic 2-4-2 configuration. Seat selection 24 hrs before the flight showed our section to be fairly full, which really wasn't the case so we got to spread out a bit. As others have mentioned, food comes from business, but they had...

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International Premium Economy Hong Kong - Prague

Helpful?
Thank dim-sum-mum
Venice, Italy
Level 3 Contributor
13 reviews
5 helpful votes
Reviewed 6 days ago
NEW

Sometimes somethings work. On a recent flight from Moscow to Zagreb with Aeroflot, the service provided exceeding expectations and more. It was like flying should be, as it used to be with recognition of the one thing that most modern airlines forget..... the passenger! The service reminded me of the good old days when BA really was the World's Favourite...

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Europe Business Class Moscow - Zagreb

Helpful?
Thank Newyorklondonparis
Level 2 Contributor
7 reviews
Reviewed 1 week ago
NEW

The boarding started pretty late.They start their boarding 10 mins before departure. Also, the inflight crew was a little grumpy ( for reasons best known to them LOL) The food was good and we arrived on time. The chairs werent reclining properly. There was no inflight entertainment from dubai to svo and back because both were Boeing 737-800. The return...

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International Premium Economy Dubai - Moscow

Helpful?
Thank Antarlina M
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See travel tips for airlines
“Book someone else.”
fqtflyr, 16 Aug 2017 | Read review
“Don't bother with this useless service at all.”
470theresee, 16 Aug 2017 | Read review
“If you have connecting flights/other ways of travel, do not plan it narrow.”
fvv79, 14 Aug 2017 | Read review
“Don't ask for anything extraordinary. Fill up your water bottle before you leave, they don't circulate and offer water during the flight.”
dim-sum-mum, 12 Aug 2017 | Read review
“Learn some key Russian words ( They dont smile at everyone but if they do, it is a sincere smile)”
antarlinam, 11 Aug 2017 | Read review
Show next 5 travel tips 5 of 10
About Aeroflot
Aeroflot (SU) is Russia’s flagship carrier and one of the largest airline groups in Europe. In 2016, Aeroflot carried 29 million passengers (43.4 million passengers as Aeroflot Group including subsidiaries), a record for any Russian airline. A member of the SkyTeam global airline alliance, Aeroflot and its partners serve 1,057 destinations in 179 countries worldwide. Aeroflot operates one of the youngest fleets in the world, numbering 170 Airbus, Boeing and Sukhoi airliners. Aeroflot's European Community Safety Assessment of Foreign Aircraft (SAFA) Index is comparable to global peers. Aeroflot is IATA Operational Safety Audit (IOSA) registered and has passed the IATA Safety Audit for Ground Operations (ISAGO).

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