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Aeroflot


7,063 Reviews
Headquarters: 10 Arbat St., Moscow 119002 Russia +7-8-800-444-5555 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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7,063 Reviews from our TripAdvisor Community

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7,063 reviews from our community

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Showing 1,339: English reviews
New York City, New York
Level 6 Contributor
148 reviews
51 helpful votes
Reviewed yesterday
NEW

When my boyfriend had said he booked our return flight from Russia via Aeroflot, I was very skeptical about the type of experience we would be having, given the reputation they used to have. I am happy to say that is entirely a misconception and that Aeroflot provided one of the best flight experiences we've had in some time. We...

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International Economy Moscow - New York City

Helpful?
Thank BnMadven
Hurghada, Egypt
Level 6 Contributor
67 reviews
24 helpful votes
Reviewed 2 days ago
NEW
via mobile

Simply the best airlines in Russia. A little minus - not all the products from Sky shop available on board. They serve tea, coffee and sandwich on board, sandwich is halal, with turkey meat & cheese. And service is amazing, such a gentle people! Plus Aeroflot bonus card always gives u a chance to travel for free ♥️

Europe Economy St. Petersburg - Milan
Helpful?
Thank Viki I
Level 3 Contributor
10 reviews
1 helpful vote
Reviewed 3 days ago
NEW

very good flight, good service and food. nice and smiling personell. surprised by quick improvement of this company.

International Business Class Bologna - Beijing
Helpful?
Thank Giorgio C
Moscow, Russia
Level 5 Contributor
41 reviews
23 helpful votes
Reviewed 4 days ago
NEW

I must say that I am a frequent flyer with Aeroflot. Most of the times it is a pleasant flight with good service on board, nice staff and safe trip. Sometimes the flight is too bumpy due to turbulence on that particular day and flight route. However, I can feel that pilots are very well trained and try to make...

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Russia Economy Copenhagen - Moscow

Helpful?
Thank wonderful_alisa
Chandigarh, India
Level 6 Contributor
195 reviews
134 helpful votes
Reviewed 5 days ago
NEW

I was quite surprised by the good service and ontime performance. I had heard not so very good reviews of the airline. But my experience was different. The service was good and food on board ecellent.

International Economy New Delhi - London
Helpful?
Thank RAMESHDAS
Madrid, Spain
Level 3 Contributor
10 reviews
3 helpful votes
Reviewed 5 days ago
NEW

The attention on board was very good .But at Moscow airport on the return trip we could not make the connecting flight to Madrid, as our Aeroflot from Baku landed too late. Were stranded all night at the airport until the next flight at 7 am the following morning. No hotel accommodation,just some food vouchers.No excuses nor explanations either.The airport...

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International Economy Madrid - Baku

Helpful?
Thank nadmunoz
Baku
Level 4 Contributor
28 reviews
8 helpful votes
Reviewed 5 days ago
NEW

I was very glad to see some changes at the Sheremetyevo airport. The internet is working very good. It was November , and inside the airport it was very warm. There are many different cafes, pubs, restaurants where you can eat and drink. The service on board is friendly, always ready to help, high professional.The food is good , tasty....

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International Economy Baku - Prague

Helpful?
Thank DolphyBaku
Memphis, Tennessee
Level 2 Contributor
9 reviews
2 helpful votes
Reviewed 6 days ago
NEW

Every time I fly Aeroflot I get good experience. it's a good price to service ratio and the aircraft that flies across the ocean is new and comfortable (if a 10 hour flight can be considered comfortable at all).

International Economy Moscow - Washington DC
Helpful?
Thank EvaAndrey
Warsaw, Poland
2 reviews
Reviewed 6 days ago
NEW

This was my second time I flew Aeroflot this year (the previous was Warsaw-Shanghai-Warsaw). The fleet of aircraft is brand new, the timetable is very convenient for connections from/to Warsaw. The airport Sheremietievo is a bit outdated and cramped;however the onboard services (quality of food included) match very good standards. Alcohol was not available, but you can imagine why :)

International Economy Warsaw - Phuket
Helpful?
Thank Krzysztof D
Washington DC, District of Columbia
Level 3 Contributor
14 reviews
6 helpful votes
Reviewed 6 days ago
NEW

First flight on Aeroflot and it was fantastic. Their prices to their upgrades to their service was all perfect. I upgraded to Premium Economy for a 9 hour flight for $200 when I bought my ticket. The seats are spacious and comfortable. The food was decent and the stewardesses were attentive.

International Premium Economy New York City - Moscow
Helpful?
Thank Shannon R
See travel tips for airlines
“Book in advance and pay for the middle Economy class ticket which allows you to choose the seat and a refund.”
wonderful_alisa, 8 Dec 2017 | Read review
“Try not to et stuck at Moscow airport.”
nadmunoz, 7 Dec 2017 | Read review
“Trust and try Aeroflot :)”
94krzysztofd, 6 Dec 2017 | Read review
“Avoid the "Classic" lounge at Sheremetyevo.”
PierreS599, 6 Dec 2017 | Read review
“If you'll book in advance you have a chance to get a very lucrative deal.”
igory647, 6 Dec 2017 | Read review
Show next 5 travel tips 5 of 10
About Aeroflot
Aeroflot (SU) is Russia’s flagship carrier and one of the largest airline groups in Europe. In 2016, Aeroflot carried 29 million passengers (43.4 million passengers as Aeroflot Group including subsidiaries), a record for any Russian airline. A member of the SkyTeam global airline alliance, Aeroflot and its partners serve 1,057 destinations in 179 countries worldwide. Aeroflot operates one of the youngest fleets in the world, numbering 170 Airbus, Boeing and Sukhoi airliners. Aeroflot's European Community Safety Assessment of Foreign Aircraft (SAFA) Index is comparable to global peers. Aeroflot is IATA Operational Safety Audit (IOSA) registered and has passed the IATA Safety Audit for Ground Operations (ISAGO).

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