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Aeroflot


5,087 Reviews
Headquarters: 10 Arbat St., Moscow 119002 Russia +7-8-800-444-5555 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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5,087 Reviews from our TripAdvisor Community

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5,087 reviews from our community

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Showing 860: English reviews
Englewood, Florida
Level Contributor
9 reviews
Reviewed yesterday
NEW

even though the flight was long (9 hr) and the seats very close together, the free movies, beer, wine, meals and friendly service made up for it.

International Economy Moscow - New York City
Helpful?
Thank degrovnr
Shanghai, China
Level Contributor
25 reviews
1 helpful vote
Reviewed yesterday
NEW

Never book a flight with this company, unless you are in a real budget... he planes are really small, the smallest that I have ever travelled (even for international flights). If you have a problem forget that they solve it... they lost my wife's luggage with the dress for a wedding, but due to their incompetence they didn't want to...

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International Economy Shanghai - Madrid

Helpful?
Thank Ferchoshanghai
Brisbane, Australia
Level Contributor
6 reviews
9 helpful votes
Reviewed yesterday
NEW

I worked for Qantas over 20 years and Aeroflot's economy seats, service and prices are far better. In fact, for an airline which provides full onboard service (free) combined with a generous baggage allowance, the flights are really cheap. After flying Aeroflot several times from Bangkok via Moscow to Helsinki return, there's hardly anything negative I can comment on. On...

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International Economy Bangkok - Helsinki

Helpful?
Thank HighLifeOnLow
Amsterdam, The Netherlands
2 reviews
1 helpful vote
Reviewed yesterday
NEW

Flight departed exactly on time, good food, good chairs, nice personal video system for every passenger on board, which displays position of the plane, speed, altitude, etc. Good movies, recent ones. Lights in the plane were turned off at a certain moment so every passenger could take a nap. Clean bathrooms, cleaning during flight. Nice flight attendants. The only minor...

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International Economy Moscow - Beijing

Helpful?
Thank keesderooij
Level Contributor
18 reviews
6 helpful votes
Reviewed yesterday
NEW

Had no idea what to expect as we had never flown with Aeroflot. Amazed with our experience. The flight was considerably cheaper than all other airlines, shorter lay over in Moscow, the plane was very clean and new, movie selection was great and the staff were dressed like they came out of the 50's. Very classic look, professional with great...

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International Economy Los Angeles - Moscow

Helpful?
Thank Lindsay S
Letchworth, United Kingdom
Level Contributor
11 reviews
2 helpful votes
Reviewed yesterday
NEW

Free meal, drinks, baggage, cabin baggage policy not too strictly enforced. Overall good experience. online check-in available but no boarding pass that you can save on the phone unfortunately, print at home or at the airport

Europe Economy Moscow - London
Helpful?
Thank N C
Tehran, Iran
Level Contributor
287 reviews
99 helpful votes
Reviewed yesterday
NEW

The flight was on time and with acceptable service on board, they even had a menu to choose dinner on board on economy class.leg room was good .airplane-Airbus-was clean .

International Economy Tehran - Moscow
Helpful?
Thank BijanTehran_Iran
Morris, Illinois
Level Contributor
38 reviews
17 helpful votes
Reviewed yesterday
NEW

We flew out of Hong Kong via Moscow to Helsinki, and it was not an enjoyable experience. First of all, despite it being an international flight, we were only allowed 1 suitcase of 23 kg and 1 carry-on, 10kg, and yes, they weighed it all. We had been teaching in China for the year, and we were allowed two suitcases...

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International Economy Hong Kong - Helsinki

Helpful?
Thank Lori D
Level Contributor
8 reviews
4 helpful votes
Reviewed yesterday
NEW

i flew aeroflot from israel to new york in the end of june . i was very pleasantly surprised . they were much cheaper then el al and the service was not any worse . they took off on time , i got all my luggage promptly . overall i was happy with the flight crew , i flew with...

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International Economy Tel Aviv - New York City

Helpful?
Thank Elly L
Montevideo, Uruguay
Level Contributor
46 reviews
13 helpful votes
Reviewed yesterday
NEW

a great company! very nice and kind attention, not only at the desks but also on board! Comfortable seats, good food and warm and gentle airhostess! We flew not only from Milan to Moscow but also back from St.Petersburg to Milan and both flights were perfect! highly reccommed this company!

Russia Economy Milan - Moscow
Helpful?
Thank fernandocE9816AZ
See travel tips for airlines
“Never travel with them, avoid this horrible experience.”
Ferchoshanghai, 27 Jun 2017 | Read review
“If transiting 1st time in Moscow with change of terminals, ensure to go first to next departure terminal.”
HighLifeOnLow, 27 Jun 2017 | Read review
“Dont wait to be the last person to board the plane, your locker space will be occupied”
keesderooij, 27 Jun 2017 | Read review
“If Russia is your layover country be prepared to stay at the hotel connected to the airport because you can't leave without a Visa.”
471lindsays, 27 Jun 2017 | Read review
“online check-in but no electronic boarding pass. have to print at home or at the airport”
929nc, 27 Jun 2017 | Read review
Show next 5 travel tips 5 of 10
About Aeroflot
Aeroflot (SU) is Russia’s flagship carrier and one of the largest airline groups in Europe. In 2016, Aeroflot carried 29 million passengers (43.4 million passengers as Aeroflot Group including subsidiaries), a record for any Russian airline. A member of the SkyTeam global airline alliance, Aeroflot and its partners serve 1,057 destinations in 179 countries worldwide. Aeroflot operates one of the youngest fleets in the world, numbering 170 Airbus, Boeing and Sukhoi airliners. Aeroflot's European Community Safety Assessment of Foreign Aircraft (SAFA) Index is comparable to global peers. Aeroflot is IATA Operational Safety Audit (IOSA) registered and has passed the IATA Safety Audit for Ground Operations (ISAGO).

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