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Aeroflot


10,426 reviews
Headquarters: 10 Arbat St., Moscow 119002 Russia 011 7 800 444-55-55 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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10,426 Reviews from our TripAdvisor Community

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10,426 reviews from our community

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Showing 2,332: English reviews
Shrewsbury, United Kingdom
Level 3 Contributor
22 reviews
11 helpful votes
Reviewed yesterday
NEW
via mobile

I booked with Aeroflot for two reasons - flight times and price. I was wary given their reputation and I admit to being a bit hesitant about travelling. Online checkin is only available the day before travel and you still need a hard copy boarding card, but apart from that I have to say that the whole experience was a...

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International Premium Economy London - Beijing

Helpful?
Thank David M
St.Petersburg
Level 5 Contributor
49 reviews
20 helpful votes
Reviewed 2 days ago
NEW

18.10.2018 I was flying with a group from Astrahan to Moscow. We had a very tight connection ( 1 hour) to an international flight. Both flights were performed by Aeroflot. Aeroflot sent their representative Valery to meet us as soon as we left the aircraft and he navigated the group very fast and very efficiently to a different terminal and...

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Domestic Economy Astrakhan - Moscow

Helpful?
Thank Natalia S
Montreal, Canada
2 reviews
Reviewed 2 days ago
NEW

I was really surprised with the Russian Airline....When I booked my flight, I was a bit concerned, but after flying wit them, I really enjoyed, the airplane, it's cleanliness, and the air attendants...It reminded me , the Pan Am days of flying.

International Economy Yerevan - Moscow
Helpful?
Thank sahaguiansahag
Jerusalem, Israel
Level 4 Contributor
26 reviews
5 helpful votes
Reviewed 2 days ago
NEW
via mobile

Thay are very restricted on the luggage Weight, no flexibility Thay have an issue with miles posting. Although the fact that thay are part of sky team and I requested to post the miles to my Delta FF account, thay didn't to manage it. Also called and mailed the customers help, no luck.

International Economy New York City - Tel Aviv
Helpful?
Thank eram50
St. Petersburg, Russia
Level 6 Contributor
114 reviews
22 helpful votes
Reviewed 2 days ago
NEW

It was a Nice Flight from Saint-Petersburg to Dusseldorf during my business trip to Germany and France. Everything was Perfect on a board.

Europe Economy St. Petersburg - Dusseldorf
Helpful?
Thank SERGUEY1969
Ashford, United Kingdom
Level 6 Contributor
1,602 reviews
514 helpful votes
Reviewed 2 days ago
NEW

I have travelled on Aeroflot on many occasions the staff have always been friendly and polite at all times on two occasions I have been given a free upgrade which has come as a great surprise the planes were always extremely clean and extremely well presented

Domestic Economy Moscow - Khabarovsk
Helpful?
Thank Eddie020173
Mongolia
Level 4 Contributor
48 reviews
8 helpful votes
Reviewed 4 days ago
NEW

Good modern planes - Boeing or Airbus. Food (in Business) very good as was wine and overall service. This flight not full flat bed business - but very comfortable. Lounges at Moscow bit better than average - but not on par with better lounges around the world. We fly Aeroflot often - and wil continue to do so.

International Business Class London - Ulaanbaatar
Helpful?
Thank John W
Tegucigalpa, Honduras
Level 4 Contributor
29 reviews
16 helpful votes
Reviewed 4 days ago
NEW

I had many passengers traveling to the World Cup with Aeroflot, and they left some of their luggage but it appeared very fast, however I had another one that appeared just the day he was returning from Russia, 5 days later.... He had to buy clothes, shoes, hygiene personal items, among other things. The airline said that they would pay...

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Russia Economy Paris - Moscow

Helpful?
Thank Jose Maria P
New York City, New York
Level 6 Contributor
100 reviews
57 helpful votes
Reviewed 4 days ago
NEW

Wonderful airline - clean and caring staff and nice planes. Food not great - but which airline offers good food in coach anyway? Excellent entertainment options as well. Lovely stewardesses. Super airline.

International Economy New York City - Moscow
Helpful?
Thank travelingmannyc
Coventry
Level 6 Contributor
118 reviews
33 helpful votes
Reviewed 4 days ago
NEW

The famous flag carrier of Russia with a long history (look at their "Soviet" logo). Fortunately, they transformed from Soviet standards and use modern planes and offer decent service, at present - something you expect from the national airline of big country (51 % is owned by Russian government). I use them mainly for domestic flights (they are often served...

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Domestic Economy Moscow - St. Petersburg

Helpful?
Thank CoventryCrusader
See travel tips for airlines
“never travel with this airline”
dadima0403, 12 Oct 2018 | Read review
“No on line check in available in or out of Russia.”
toowelltravelled64, 12 Oct 2018 | Read review
“window seat for better sleep”
H1655RCvladimirs, 11 Oct 2018 | Read review
“if it is a not-gate boarding, dont board first - board last”
H1655RCvladimirs, 11 Oct 2018 | Read review
“board asap and get a window seat closest to front to get more attention from the flight attendants”
H1655RCvladimirs, 11 Oct 2018 | Read review
Show next 5 travel tips 5 of 10
About Aeroflot
Aeroflot (SU) is Russia’s flagship carrier and one of the largest airline groups in Europe. In 2017, Aeroflot carried 32.8 million passengers (50.1 million passengers as Aeroflot Group including subsidiaries). Aeroflot serves 146 destinations in 52 countries and is a proud member of the SkyTeam global airline alliance. Aeroflot’s 241-strong fleet comprised of Airbus, Boeing, and Sukhoi airliners is the youngest of any airline worldwide that operates more than 100 aircraft. Aeroflot’s European Commnity Safety Assessment of Foreign Aircraft (SAFA) Index is comparable to global peers.

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