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Aeroflot


8,207 Reviews
Headquarters: 10 Arbat St., Moscow 119002 Russia +7-8-800-444-5555 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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8,207 Reviews from our TripAdvisor Community

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8,207 reviews from our community

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Showing 1,621: English reviews
Jebel Ali, United Arab Emirates
Level 4 Contributor
28 reviews
7 helpful votes
Reviewed today
NEW

My flight has been rerouted from AF to Aeroflot. First time using Aeroiflot and I have very good impression from the complete flight.

Russia Economy Athens - Moscow
Helpful?
Thank anastasiosp2017
Moscow, Russia
Level 6 Contributor
91 reviews
34 helpful votes
Reviewed today
NEW

Aeroflot is not a cheap company, but here you pay for the youngest fleet of airplanes and more comfortable conditions on the flight, it does not compare with the charters

Europe Economy Moscow - Prague
Helpful?
Thank Andrey P
Level 1 Contributor
3 reviews
Reviewed yesterday
NEW

I can compare service in both business and economy since I flew from Moscow to Ekaterinburg in business and returned the next day in economy,so business class has a lot of leg room and excellent food, economy has not much of a space and shabby sandwich on rather strange "gluey" bread served as dinner. However, the crew was professional and...

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Domestic Business Class Moscow - Yekaterinburg

Helpful?
Thank Liza G
Ulaanbaatar, Mongolia
Level 6 Contributor
123 reviews
41 helpful votes
Reviewed 2 days ago
NEW

I flew Ulaanbaatar to Moscow on 9th April in a plane that had zero leg room (I am 180 cm tall) and I couldn't adjust my seat because it was in front of the exit row. What's that all about on a six hour flight? I think Aeroflot need to show more respect to their passengers.

International Economy Ulaanbaatar - Moscow
Helpful?
Thank Trevor S
Level 2 Contributor
5 reviews
Reviewed 2 days ago
NEW

The service was average. I rated below average because they lost one of my baggage which I got back three days later. This is not a problem, It can happen sometimes. But, there was a speaker in my baggage which I used for conference calls during my work. It has been stolen. My other baggage was damaged during the flight....

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International Economy Vienna - New Delhi

Helpful?
Thank petergabor70
Level 4 Contributor
8 reviews
Reviewed 2 days ago
NEW

I have registered tickets very quickly Online by the Aeroflot application. Quickly have passed control and then landing. On check-in there were not Aeroflot hostesses, but the local workers who weren't really well speaking English, one of them understood Russian. Only on the plane we were met by stewardesses of Aeroflot. Ours - the most beautiful, but also, friendly and...

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Russia Economy Larnaca - Moscow

Helpful?
Thank Mikhael V
Level 2 Contributor
5 reviews
1 helpful vote
Reviewed 2 days ago
NEW

Food arrangement took a lot of time, the staff not very kind which makes it uncomfortable to ask even for a cup of water. Service takes long time, as an outcome, damage sleeping time. Gluten free dish was unbearable.

International Economy Tel Aviv - Seoul
Helpful?
Thank Sapir D
New Delhi, India
Level 2 Contributor
6 reviews
3 helpful votes
Reviewed 2 days ago
NEW
via mobile

I was traveling from Delhi to Belgrade via Moscow. My flight from Delhi to Moscow was delayed for 6 hours at first and they informed only 4 hours prior to the flight and later on it got delayed by 11 hours and 30 minutes. Because of the delay I missed my connecting flight from Moscow to Belgrade and the next...

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International Economy New Delhi - Belgrade

Helpful?
1 Thank vaibhav_0502
Dallas, Texas
Level 4 Contributor
29 reviews
3 helpful votes
Reviewed 3 days ago
NEW

Typical long haul flight from JFK with lay over in Moscow and change into a smaller plane to Vienna. Staff spoke English well and food was good.

International Economy New York City - Vienna
Helpful?
1 Thank Narela B
Norwalk, Connecticut
Level 6 Contributor
89 reviews
19 helpful votes
Reviewed 3 days ago
NEW
via mobile

Comfortable seats, plenty of entertainment choices and good food selection. Staff was very friendly and professional.

International Premium Economy New York City - Moscow
Helpful?
Thank ApexLongimanus
See travel tips for airlines
“Buy your own food or snack if you travel in economy”
, 20 Apr 2018 | Read review
“Don`t worry - be happy)”
mikhaelv2015, 19 Apr 2018 | Read review
“Moscow airport is big. I missed my connecting flight because I had no idea how far was the next boarding gate.”
Vaibhav_0334, 16 Apr 2018 | Read review
“Economy also good, but no alchol served in economy class”
Borgarj, 15 Apr 2018 | Read review
“Book a month in advance for lowest prices; take your own food.”
mash66, 14 Apr 2018 | Read review
Show next 5 travel tips 5 of 10
About Aeroflot
Aeroflot (SU) is Russia’s flagship carrier and one of the largest airline groups in Europe. In 2016, Aeroflot carried 29 million passengers (43.4 million passengers as Aeroflot Group including subsidiaries), a record for any Russian airline. A member of the SkyTeam global airline alliance, Aeroflot and its partners serve 1,057 destinations in 179 countries worldwide. Aeroflot operates one of the youngest fleets in the world, numbering 170 Airbus, Boeing and Sukhoi airliners. Aeroflot's European Community Safety Assessment of Foreign Aircraft (SAFA) Index is comparable to global peers. Aeroflot is IATA Operational Safety Audit (IOSA) registered and has passed the IATA Safety Audit for Ground Operations (ISAGO).
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