Aer Lingus
Headquarters: Head Office Building, Dublin Airport, Swords Ireland K67 XF72
Overview
3.513,916 reviews
Travellers' Choice 2018 Winner
Travellers' Choice 2017 Winner
Legroom
Seat comfort
In-flight entertainment (WiFi, TV, films)
Onboard Experience
Customer service
Value for money
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Check-in and boarding
Food and beverage
About Aer Lingus
Airline Summary
Aer Lingus (EI) is the national airline of Ireland, founded in 1936. Aer Lingus operates 62 aircraft to the UK, Europe and North America and carry 12 million guests annually. The airline’s base is Dublin Airport which is the only major airport in Europe to offer U.S preclearance, which enables passengers to save time on arrival in the U.S by completing immigration and customs checks prior to departure. Aer Lingus serves over 100 routes in Europe and 11 North American destinations with more than 100 onward connections across the U.S and Canada via its partners. Aer Lingus is a member of International Airlines Group (IAG).
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13916Reviews
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100Tips
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We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
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Popular mentions
Manchester - Boston
International
Terrible customer service if anything goes wrong which inevitably seems to happen. Lost baggage and delayed flights. Good luck getting it sorted. Aer Lingus have a book of excuses from systems migrations through to their staff not following up queries. An ongoing issue for over…
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Date of travel: July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Bucharest - Denver
International
I had a Business Class ticket from Bucharest to Denver, bought from United but operated by Lingus and it had two stops. On the Vienna-Dublin route I was in economy and during the entire flight I did not receive even a glass of water. Although the time for the next connection was…
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Date of travel: October 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Dublin - Chicago
International
My seat broke so they made me go to the back of the plane. The video did not work. There is no alcohol on international flights. On the way to Ireland, they tried to remove my business class reservation. Just awful experience all around.
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Date of travel: December 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Dublin - Prestwick
Europe
There was a Puddle under my seat where my backpack goes. They lost our checked luggage and are not helpful when trying to get it back. We have been calling for 4 days now. We gave them an address to deliver it to and every day they say they are going to bring it. It never…
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Date of travel: December 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Manchester - Orlando
International
Terrible wait times to check-in both when flying out from Manchester and Orlando. I have never had to stand in a que for 3 hours to check-in. I asked staff why it had taken so long when flying out and they stated that this was due to additional checks that America has put in…
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Date of travel: November 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
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Flying over the Irish coast.
10 hour flight and this is leg room. Ridiculous
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Showing results 1-5 of 1,477
Davis L wrote a tip 3 Dec
"They often will “lose” your checked luggage if it’s convenient to put it on another flight. We have gone 5 days now without fresh clothes."
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Showing results 1-5 of 100
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