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Aer Lingus


4,134 Reviews
Headquarters: Head Office Building Dublin Airport, Swords K67 XF72 Ireland +353-1890-800600 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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4,134 Reviews from our TripAdvisor Community

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4,134 reviews from our community

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Showing 3,483: English reviews
Murrieta, California
Level 3 Contributor
14 reviews
3 helpful votes
Reviewed yesterday
NEW

Calling AerLingus is a nightmare as I was on hold for at least an hour every time. I emailed the customer relations dept. and never received a response about my flights.Their website is often down and non-responsive. AerLingus does not participate in the TSA pre-check system because they don't want to pay for it as a customer added value!The service...

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International Business Class Los Angeles - Dublin

Helpful?
Thank yoshiegirl
San Anselmo, California
Level 6 Contributor
108 reviews
18 helpful votes
Reviewed yesterday
NEW

Was not expecting much from this budget airline, but they surprised me. We knew we had to get from Ireland to Scotland and our choices were to fly or take the ferry. When I looked at the flights I found the traditional carriers, i.e., British Airway or KLM, did not have direct flights and would waste the entire day travel....

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Europe Economy Dublin - Edinburgh

Helpful?
Thank wavcpa
Waterloo, Canada
Level 6 Contributor
434 reviews
156 helpful votes
Reviewed 2 days ago
NEW

We flew Aer Lingus from Toronto to Edinburgh, with a stop in Dublin. Generally and uneventful flight over. We ordered the upgraded meal of steak, which was fine, but not worth the price of the upgrade. On the way back we had the regular meal, which was fine. Snack was basic. Everything about this flight was average. The flight crew...

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International Economy Toronto - Edinburgh

Helpful?
Thank Scott C
London, United Kingdom
Level 5 Contributor
67 reviews
30 helpful votes
Reviewed 2 days ago
NEW

My bag was not on the belt when I reached Orlando. Went to Aer Lingus staff to report bag had been lost. The staff were so unhelpful it seemed to me that they had been on a course teaching them "anti customer service". No apology and was told to fill in a form using carbon paper (I had not seen...

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International Economy London - Orlando

Helpful?
1 Thank Glyn S
Olney, Texas
Level 3 Contributor
16 reviews
1 helpful vote
Reviewed 2 days ago
NEW

After fighting the chaos of JFK airport, the Aer Lingus lounge and the airplane itself were such a welcome relief! So friendly, so clean, so comfortable and on time, in fact early arrival in Ireland. Could not have been better.

International Business Class New York City - Shannon
Helpful?
Thank Johnny M
Vallejo, CA
Level 1 Contributor
3 reviews
Reviewed 2 days ago
NEW

We loved this airline's lie-flat seats in business. Other airlines charge 10 times as much for the equivalent comfort. The nice flight attendants kept pouring champagne, and there were many movies to watch. The food was not very good--especially my vegetarian option. I looked at my husband's food and thought I would have preferred it after pushing the meat to...

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International Business Class Paris - San Francisco

Helpful?
Thank bclemes
United Kingdom
Level 3 Contributor
18 reviews
4 helpful votes
Reviewed 2 days ago
NEW
via mobile

Poor service , rude staff, charge to book a basic seat to sit together, food awful cabin lights on half the flight from Chicago to Dublin overnight! Very very poor would not recommend

International Economy Dublin - Chicago
Helpful?
1 Thank Daveeyt
Dublin, Ireland
Level 2 Contributor
8 reviews
2 helpful votes
Reviewed 3 days ago
NEW

I'm always pleased with Aer Lingus, the staff are always helpful and as they are in terminal 2 in Dublin airport its that bit easier to get to your gate.

Europe Economy Dublin - Vienna
Helpful?
Thank Gerald_Murphy
Chicago, Illinois
Level 2 Contributor
7 reviews
4 helpful votes
Reviewed 3 days ago
NEW

I must insist that to have a great trip, while in flight service is kind and comfortable, the unfortunate baggage service and nonexistent missing baggage service means that you really must CARRY ON ONLY. Avoid checking in your luggage and save yourself from shopping for new clothes, shoes, toiletries and luggage. Who travels to go shopping and spend hours at...

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International Economy Chicago - Madrid

Helpful?
1 Thank dayton1903
Level 1 Contributor
3 reviews
Reviewed 3 days ago
NEW

Booked a ticket, printed the boarding pass, boarded the plane, was directed to the seat, seat did not exist. Crew member was rude and unhelpful, made to feel it was my fault, tried to explain it was not my fault. After a seat was found for me and I settled, same staff member returned and said the plane was unbalanced...

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Europe Economy Southampton - Cork

Helpful?
Thank Huw E
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See travel tips for airlines
“Check the do's and do not's of what is and is not included for the ticket and flight before you book.”
wavcpa, 21 Oct 2017 | Read review
“Explanation of food and beverage review: beverages were great, but food was not so good.”
bclemes, 20 Oct 2017 | Read review
“Carry on only. Check bag and bid it adios.”
dayton1903, 19 Oct 2017 | Read review
“Use free check in of hand baggage service”
christyo560, 16 Oct 2017 | Read review
“book another company”
W1620WOpaulj, 13 Oct 2017 | Read review
Show next 5 travel tips 5 of 10
About Aer Lingus
Aer Lingus (EI) is the national airline of Ireland, founded in 1936. Aer Lingus operates 62 aircraft to the UK, Europe and North America and carry 12 million guests annually. The airline’s base is Dublin Airport which is the only major airport in Europe to offer U.S preclearance, which enables passengers to save time on arrival in the U.S by completing immigration and customs checks prior to departure. Aer Lingus serves over 100 routes in Europe and 11 North American destinations with more than 100 onward connections across the U.S and Canada via its partners. Aer Lingus is a member of International Airlines Group (IAG).

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