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Aer Lingus


8,320 reviews
Headquarters: Head Office Building Dublin Airport, Swords K67 XF72 Ireland 011 353 1890 800 600 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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8,320 Reviews from our TripAdvisor Community

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8,320 reviews from our community

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Showing 7,140: English reviews
North Carolina
Level 5 Contributor
54 reviews
20 helpful votes
Reviewed today
NEW
via mobile

Both flights were on time, attendants were pleasant & helpful, there was enough room, good entertainment selection.

Date of travel: December 2018
International Economy Boston - Dublin
Helpful?
Thank 423kb
Boston, Massachusetts
Level 3 Contributor
11 reviews
8 helpful votes
Reviewed today
NEW

The flight commenced on time, but on a bad note. Take-off: The Safety Videos malfunctioned. Twice, the stewards had to start their hand gesture presentation to the passengers and twice the video failed. Public Announcements: the crew leader created such an atmosphere of negativity throughout the flight. He started by telling passengers not to use their own head phones for...

Date of travel: December 2018
More 
International Economy Chicago - Dublin

Helpful?
Thank Alex4170
Level 1 Contributor
3 reviews
1 helpful vote
Reviewed yesterday
NEW

This was my first time flying abroad and I may have over-prepared a bit. I arrived at JFK about ten hours before my flight, as I was nervous about train delays (I came from Philly). But thank goodness I did. After check-in, I was called as soon as the airline found out my flight was going to be delayed for...

Date of travel: September 2018
More 
International Economy New York City - Newquay

Helpful?
Thank Justyne K
Level 5 Contributor
69 reviews
11 helpful votes
Reviewed yesterday
NEW

Nothing much to say about the airline. You have to pay for beverages. One good thing they allowed check in bags. Poor boarding system.

Date of travel: November 2018
International Economy New York City - Barcelona
Helpful?
Thank Jay P
Rijeka, Croatia
Level 4 Contributor
35 reviews
7 helpful votes
Reviewed yesterday
NEW

handy and comfortable...staff was very friendly and they allways smile.....drinks not allowed, but price is not high...

Date of travel: March 2018
Europe Economy Venice - Dublin
Helpful?
Thank Karlo H
Cheshire, Connecticut
Level 3 Contributor
18 reviews
2 helpful votes
Reviewed yesterday
NEW

ON THE WAY- A1 service, starting at Bradley we were treated well. The meal was so-so but the seats comfortable enough to sleep and /or watch a movie. ON THE WAY BACK- also good but the seat in front of me on was BROKEN (would not go upright). It didn't affect me a great deal- I figured it out way...

Date of travel: October 2018
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International Economy Hartford - Paris

Helpful?
Thank WizoGoz
Level 2 Contributor
8 reviews
1 helpful vote
Reviewed yesterday
NEW

Our first time flying Aer Lingus, it was very good experience. Food and entertainment on both of the flights were good. I do not sleep when I travel, so I was able to take in 4-5 new movies, making the flights seem not so long. The restrooms on board were very spacious, which in my experience is very rare. The...

Date of travel: November 2018
More 
International Economy San Francisco - Dublin

Helpful?
1 Thank 1xtripper
Manchester, United Kingdom
Level 2 Contributor
9 reviews
8 helpful votes
Reviewed yesterday
NEW
via mobile

I flew from Manchester to Chicago in November. I prebooked and paid for extra legroom seats. I was sent a booking confirmation and noticed that my seat had been changed to a standard seat without explanation. I contacted Aer Lingus who advised me the aircraft had been changed from an A330-300 to a 200 series and there were no legroom...

Date of travel: November 2018
More 
International Economy Manchester - Chicago

Helpful?
1 Thank jamiec36
New York City, New York
Level 6 Contributor
238 reviews
67 helpful votes
Reviewed 2 days ago
NEW

I purchased my ticket on their website and they refused to give me mileage credit on my Star Alliance account. I don't plan to fly this airline again.

Date of travel: October 2018
International Economy San Francisco - Dublin
Helpful?
Thank tyagi
Dublin, Ireland
Level 6 Contributor
1,291 reviews
318 helpful votes
Reviewed 2 days ago
NEW

When you see gate 335 in Dublin airport you may wonder why there are 10 planes leaving from the same gate within 30 minutes? That's because its a gate where the bus picks up loads of people for all 10 flights and then dumps them at a small equally chaotic terminal out on the runway. There is no information shared...

Date of travel: December 2018
More 
Europe Economy Dublin - Malaga

Helpful?
1 Thank StephenCr0ss
See travel tips for airlines
“Simply don't travel with them. That is the wisest Tip!”
Alex4170, 12 Dec 2018 | Read review
“bring food and water with you”
karloh567, 11 Dec 2018 | Read review
“don't expect any freebies”
WizoGoz, 11 Dec 2018 | Read review
“No need to bring your own ear buds to use their entertainment system.”
1xtripper, 11 Dec 2018 | Read review
“Be aware that gate 335 is a bus pick up and you need to allocate more time to board.”
StephenCr0ss, 10 Dec 2018 | Read review
Show next 5 travel tips 5 of 10
About Aer Lingus
Aer Lingus (EI) is the national airline of Ireland, founded in 1936. Aer Lingus operates 62 aircraft to the UK, Europe and North America and carry 12 million guests annually. The airline’s base is Dublin Airport which is the only major airport in Europe to offer U.S preclearance, which enables passengers to save time on arrival in the U.S by completing immigration and customs checks prior to departure. Aer Lingus serves over 100 routes in Europe and 11 North American destinations with more than 100 onward connections across the U.S and Canada via its partners. Aer Lingus is a member of International Airlines Group (IAG).

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