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AEGEAN

13,564 reviews
Headquarters: 31 Viltanioti Street, Kifissia Greece 14564
Overview
4.013,564 reviews
Travellers' Choice 2020 Winner
Travellers' Choice 2019 Winner
Travellers' Choice 2018 Winner
Travellers' Choice 2017 Winner
Legroom
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About AEGEAN

Airline Alliance

Star Alliance
Headquarters: 31 Viltanioti Street, Kifissia Greece 14564

Airline Summary

AAEGEAN, Greece’s largest airline, is providing full service on short and medium haul routes. Since 2010, AEGEAN has been a member of STAR ALLIANCE, the strongest airline alliance worldwide. In 2013, AEGEAN acquired Olympic Air and through the synergies obtained, network, fleet and passenger numbers expanded quickly. The Group welcomed 14m passengers onboard its flights in 2018. The 2019 network covers 151 destinations (31 Greek domestic and 120 international) to 44 countries. AEGEAN features both Economy Class and Business Class cabins. Specially created Greek inspired dishes and drinks are served on a complimentary basis on all international flights. In June 2018 AEGEAN signed a Purchase Agreement with Airbus, for the order of up to 42 new generation aircraft of the A320neo family and plans to place additional orders with lessors for up to 20 new A/C of the A320neo family.
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13564Reviews
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Jeff wrote a review 21 Apr
3 contributions3 helpful votes
Athens - Heraklion
Domestic
Hopeless updates on delays for people in business lounge. Gate changed 3 times, mails or sms hopelessly delayed, therefore Wait an hour at gate. Obvious even optimistic rolling times are so wrong hen plane is not at gate, and then must deplane, unload, etc. Overpriced for business class, lounge crowed with half of all airlines.
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Annum B wrote a review 20 Apr
1 contribution2 helpful votes
Frankfurt - Birmingham
International
Absolute worst airline I've ever had the experience of being on. They will misuse your belongings and never reply back. Frequently lose pets and give back carriers that are empty. #whereisrodri
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Josephine B wrote a review 19 Apr
1 contribution3 helpful votes
Lyon - Thessaloniki
Europe
If you want to travel with your pet, be VERY careful. I was travelling with my rabbit a few years ago and it was a stressful situation for me. If you are a pet owner, please read until the end because this review concerns travel with other pets too (cat etc.) - They refused onboarding for my rabbit with an IATA carrier type. Last minute I had to cancel my flight from Greece to France and cover expenses I didn't expect to find a place where to stay. They enforced me to find a cage in wood (see the attached screenshot) with dimensions that wouldn't let my rabbit move and be safe but also with wood materials that could be risky since as all people know, rabbits could chew it. I had to postponed my return to France more than one month, since finding such a carrier was impossible. I finally managed to find one by chance from a bird breeder. When I booked another plane and arrived at the check-in, the nightmare continued. She started saying rabbits were forbidden and that I couldn't check-in. I had to prove I had paid 120 euros for my rabbit to travel in the cargo (since Aegean refused rabbits in cabine which is another big disappointment for me and an incomprehensive rule). I had to call Aegean support etc. The worse is when I on-boarded, the crew told me pet handlers (Goldairhandling) didn't know how to attach the cage and that my rabbit couldn't travel in the cargo and that they were waiting for the pilot approval for my rabbit to travel exceptionally in the cabin. After approval they didn't know how to put this carrier under the seat since the carrier was larger than the remaining space. We had to put the cage so that it could fit but they didn't consider my rabbit well-being. I traveled a few more times with this airline and the same happened continuously at the check-in. I had to prove I could travel with my rabbit and had to convince them I was allowed to. Please note rabbits were forbidden in cabine and I had to pay for one way 120 euros to put my rabbit in cargo. After all these situations, a few years ago I wanted to book a ticket for my rabbit to return to France and was told rabbits were forbidden by Aegean. I tried to understand the reasons of such a situation and decision and they said they didn't know. I had to find a way to travel back to France and I had to buy a car for the trip just for this reason. But know that this story is not unique. This airline and their partner Goldairhandling are not to trust. On 8 March 2024, a cat named Rodri (type her name via Google for more details) was traveling from Chania (Crete) to Athens (Greece) airports. The owner was travelling with three cats and since Aegean allows one pet per traveller in the cabin, she had to put the three cats in cargo. At her arrival at Athens airport, they gave a damaged (with a big hole on the top) and empty carrier to the owner without explanation and empathy and without telling where this tragic event happened. Since that day Aegean and Goldairhandling are not helping Mary (the owner) same for the two airports. A whole community on social media is seeking for answers and explanations. But silence is the rule of Aegean Airline and Goldairhandling. These companies ignore the owner, at the airports posters of Rodri are removed posters and so on. But these companies keep posting stories and reel as if nothing happened. This situation is unbearable. The owner doesn't know if Rodri was killed or if she is alive and if so, where Rodri is. Is this a professional way to deal with a client? Not all. This tragic issue reveal that Aegean and Goldairhandling are not to trust. So if you managed to read this long review and are a pet owner, please be more than careful when traveling with Aegean and their partner Goldairhandling because if something happen during the flight you will be alone and in front of a wall brick. It's time for airlines to stop considering pets as bagages. It's time for a change! Take responsibility. #whereisrodri
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
3 Helpful votes
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Stanojka B wrote a review 16 Apr
2 contributions
Athens - Belgrade
Europe
My flight booking was carried out without any issues. An email arrived prompting me to bid for Business Class, I thought why not, and placed a bid. Within a few hours I was notified that my bid was successful and I would be flying Business. As a Business Flyer you can take up to 2 suitcases, 30kg each. I quickly packed another suitcase in order to take advantage of the offer, I am moving from Athens. I arrived at the airport, proceeded to check in my suitcases, was given a new upgraded boarding pass. Seamless execution. I was kept abreast of the gate being open, any changes to flight times, via email. I made my way to the gate, first lot of passengers to board. A stewerdess introduced heraelf, I was offered a choice of sparkling wine, orange juice or water. A lunch menu appeared, choice of wines, drinks, coffees, introduction to the chefs at Aegean. It is not often that an airline gets it right but Aegean is a must airline to use. Well done and keep it up. I know I will use your services again and again. Thank you. Stana
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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good_ants wrote a review 16 Apr
Doha, Qatar632 contributions226 helpful votes
Heraklion - Athens
Domestic
Air travel is so subjective, it's almost impossible to make everyone happy. Our experience with 'Aegean', both flying south to Crete (and Santorini last year), then back to Athens, were great! All flights were on time, staff truly hustled to get water/coffee and a snack to all passengers, and travel felt quick and easy. I'd recommend them!
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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H R wrote a tip 12 Apr
"Do not travel with this airline if you value your pets life!"
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Rodri T wrote a tip 11 Apr
"My tip is not to fly with this airline "
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At S wrote a tip 10 Apr
"YES, TRAVELED WITH A PET, AND THEY LOST THE PET."
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Asterios A wrote a tip 9 Apr
"I would avoid them. They became a rip-off trash company now!"
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Brooke P wrote a tip 9 Apr
"Don’t use this airline!"
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Mon, 06/05
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