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Azul


11,771 reviews
Headquarters: Av. Marcos Penteado de Ulhoa Rodrigues 939 Barueri, Sao Paulo, State of Sao Paulo 06460-040 Brazil 011 55 11 4003-1118 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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11,771 Reviews from our TripAdvisor Community

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11,771 reviews from our community

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Showing 341: English reviews
Rome, Italy
Level 3 Contributor
17 reviews
4 helpful votes
Reviewed 2 days ago
NEW

My experience with Azul Airlines is the worst ever. A negative post is necessary to warn all travelers. The policy of the company is insane. The customer "care" service is terrible. They don't support you at all. They are rude and barely speak English. I bought two tickets for a domestic trip in Brazil and had to cancel for healthy...

Date of travel: December 2018
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Domestic Economy Fortaleza - Fernando de Noronha

Helpful?
Thank Aidirock
Little Rock, Arkansas
Level 5 Contributor
40 reviews
11 helpful votes
Reviewed 4 days ago
NEW

The land personnel and the flight attendants are very friendly and kind. They are always trying do your experience better. The airplane was extremely clean, the food was tasteful, good selection of wines. The movie selection could be a little better, but, overall I was pleased to fly w/ them.

Date of travel: November 2018
International Business Class Fort Lauderdale - Rio de Janeiro
Helpful?
Thank Bruno M
Brooklyn, New York
Level 6 Contributor
146 reviews
48 helpful votes
Reviewed 3 weeks ago via mobile

It was my first time flying them and everything was great. Now from what I understand is that the founder of JetBlue is also the founder of Azul (which is Portuguese for blue). Although Azul has a mileage points partnership with American Airlines, I’m surprised they don’t have it with JetBlue.

Date of travel: November 2018
Domestic Economy Vitoria - Sao Paulo
Helpful?
Thank 849rafiqj
Holland, Michigan
Level 5 Contributor
66 reviews
33 helpful votes
Reviewed 3 weeks ago via mobile

Check in at Manaus was a breeze. Professional. Sealed the zippers of the suitcase. Boarding was on time into a nicely cooled down plane. Flight on the Embraer 190 was great. Enough legroom. We got so many snacks that we had to pack some in our backpack. On time arrival and speedy bag delivery. The prize was right, couldn’t find...

Date of travel: November 2018
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Domestic Economy Manaus - Tabatinga

Helpful?
Thank psptcons
Atlanta, Georgia
Level 4 Contributor
28 reviews
13 helpful votes
Reviewed 4 weeks ago via mobile

It takes them forever to get anything done. They were supposed to refund my credit card. 5 months later and I never got it. Customer service says they did the refund. My Credicard company never got it. They say it takes 14 days for them to send me some kind of receipt of their refund.... just terrible! When you call...

Date of travel: November 2018
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International Economy Atlanta - Belo Horizonte

Helpful?
Thank nb663
Brasilia, Brazil
Level 3 Contributor
20 reviews
3 helpful votes
Reviewed 12 November 2018

I've bought my tickets at least 5 months in advance. There was 3 legs trip (BSB-LIS-MAD). When I got to the airport to check in, they told me that moment only would be possible to check in the first two legs, but there was 'everything right', and in Lisbon I coul d check in to the final destination. When I...

Date of travel: October 2018
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International Economy Brasilia - Madrid

Helpful?
Thank Carlos C
Orlando, Florida
Level 3 Contributor
12 reviews
10 helpful votes
Reviewed 9 November 2018

I fly this route very often and always on business class. Azul is certainly the best Brazilian airline. This flight is always on time and with great service.

Date of travel: November 2018
International Business Class Orlando - Belo Horizonte
Helpful?
Thank Resort827439
Bucharest, Romania
Level 6 Contributor
420 reviews
619 helpful votes
Reviewed 25 October 2018

Me and my wife have travelled to Fernando de Noronha from Viracopos via Recife. We had both seats in Business Class together. At the check-in they have changed our booking and I received a seat in the economy class. I did not check the seats thinking that they are not capable of moving me in Economy Class while my wife...

Date of travel: August 2018
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Domestic Business Class Sao Paulo - Recife

Helpful?
2 Thank Mikiduta
Montevideo, Uruguay
Level 6 Contributor
463 reviews
170 helpful votes
Reviewed 25 October 2018

the passenger (brazilian) had to pay for the luggage (ridiculous but ok she had the 30 dollars cash to pay for it), but SURPRISE!! they do not accept cash payment, so she had to beg for somebody to pay for her and then reimbursed him. It is a shame, having paid IN EXCESS for the cost of the ticket that...

Date of travel: October 2018
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South America Economy Montevideo - Maceio

Helpful?
1 Thank 232albelev
Level 2 Contributor
9 reviews
Reviewed 25 October 2018

An 8 hour flight is no fun, no matter what type of class or plane you are on. Azul does its best to try and take the sting off this flight. The flight attendants were friendly and helpful. The meal was not bad, and the drinks did their job. The flights were on-time and I like that they load the...

Date of travel: October 2018
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International Economy Fort Lauderdale - Salvador

Helpful?
Thank davidbC6395PM
See travel tips for airlines
“get other company”
V599QBcarlas, 17 Oct 2018 | Read review
“Inside the aircraft you'll be okay.”
Mazeva, 10 Oct 2018 | Read review
“you can have a carry on luggage and a hand bag on board at the same time.”
thaist345, 8 Oct 2018 | Read review
“Try weekdays mostly Tuesday, Wednesday”
Evandro1234, 25 Sep 2018 | Read review
“Excellent service and flights on time”
Claudiabat, 18 Sep 2018 | Read review
Show next 5 travel tips 5 of 10
About Azul
Azul (AD) is a Brazilian low-cost carrier that flies to about 100 domestic destinations. While the airline serves larger markets such as Belo Horizonte, Rio de Janeiro, Salvador da Bahia and São Paulo, the bulk of its destinations are smaller, underserved markets. It also has a flight to Fort Lauderdale, and codeshare agreements with the Star Alliance and United Airlines (UA). The airline's hubs are located at Viracopos International Airport (VCP), Tancredo Neves International Airport (CNF) and Santos Dumont Airport (SDU). Its fleet consists of about 150 planes, including Airbus, ATR and Embraer aircraft. Most of the aircraft are configured with a single Economy Class cabin, though some planes also have a Business Class cabin.

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