We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Azul


10,448 reviews
Headquarters: Av. Marcos Penteado de Ulhoa Rodrigues 939 Barueri, Sao Paulo, State of Sao Paulo 06460-040 Brazil 011 55 11 4003-1118 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
Add Photo Write a Review

10,448 Reviews from our TripAdvisor Community

Write a Review

10,448 reviews from our community

Filter reviews by popular destinations:
All reviews Sao Paulo Belo Horizonte Porto Alegre Rio de Janeiro Curitiba Recife Salvador Brasilia Vitoria Orlando Goiania Florianopolis
Traveller rating
Cabin
  • (274)
  • (0)
  • (28)
  • (0)
Route
  • (186)
  • (103)
  • (11)
  • (1)
  • (1)
  • More
Language
  • More
Showing 302: English reviews
Campinas, Brazil
Level 3 Contributor
16 reviews
7 helpful votes
Reviewed 4 days ago
NEW

the plane had a good leg room between the seats. the flight was punctual. the snacks were nice (peanuts, muffin, juice, fruit gummies). Live TV on board.

Domestic Economy Sao Paulo - Foz do Iguacu
Helpful?
Thank Mario_Roda
Auckland Central, New Zealand
Level 2 Contributor
7 reviews
2 helpful votes
Reviewed 5 days ago
NEW
via mobile

I took my flight from Fort Lauderdale and was really, really happy with the service. Everything is on time, the staff often inform customers about the services and flights. The seats are very comfortable, crew very friendly, they always offer snacks, drinks and I saw the flight attendants cleaning the toillets several times which is very nice. They are super...

More 
International Economy Fort Lauderdale - Curitiba

Helpful?
Thank Flavia K
San Ramon, California
Level 1 Contributor
4 reviews
5 helpful votes
Reviewed 6 days ago
NEW

Good service and a smooth flight. Economy on the outbound was tight, but we upgrade to Economy Plus on the return and it was much more comfortable. Friendly staff and the flight arrived on time. A little disorganized leaving FLL. Overall we had good flights,

International Economy Fort Lauderdale - Florianopolis
Helpful?
Thank CowanJ
Florianopolis, SC
Level 5 Contributor
52 reviews
13 helpful votes
Reviewed 1 week ago
NEW

The flight is good! The staff are very nice. They should give us headsets before departure and they should give us wifi during the flights.

Domestic Economy Recife - Fernando de Noronha
Helpful?
Thank Davadu
Orlando, Florida
Level 3 Contributor
21 reviews
6 helpful votes
Reviewed 1 week ago

Very nice. Comfortable leather seats. Clean and Well maintained. Courteous and considerate flight attendants. Sealed Blanket and pillow on seats for our 8 hour flight. Good movies. Complimentary socks, eye mask and passport holder. Would definitely fly Azul again. Only criticism is They do need more English speaking staff at their airport locations in Cuiaba and Recife.

International Economy Orlando - Sao Paulo
Helpful?
Thank Purrcyn
Level 5 Contributor
42 reviews
6 helpful votes
Reviewed 2 weeks ago

Azul delay the fly 7/13/18 9.45 pm to 11.45 pm to RECIFE I lost my connection to be in Rio 1;00 am next day. They gave us a voucher for 40.00 lunch for mi and my wife in RECiFE, but the people of Azul in RECIFE just change the voucher for 60.00 Reals around 20.00 Dollars. 'Take it or leave....

More 
International Economy Orlando - Rio de Janeiro

Helpful?
Thank Milton P
Johannesburg, South Africa
Level 3 Contributor
10 reviews
1 helpful vote
Reviewed 2 weeks ago

It all started as they opened the check in. I was nothing but amazed by the way all Azul employees not only treated the passengers but also the fact that they went way and beyond their call of duty to make things smoothly. They were pleasant to deal with, very efficient, helping in any way they could every single passenger...

More 
International Economy Fort Lauderdale - Sao Paulo

Helpful?
Thank JBARBOSAJR
Columbia, Missouri
Level 6 Contributor
808 reviews
426 helpful votes
Reviewed 2 weeks ago

I had three flights on Azul. The service was excellent. Flight delay because of fog was the only hitch. The planes were comfortable.

Domestic Economy Sao Paulo - Cuiaba
Helpful?
Thank Edge W
Level 3 Contributor
14 reviews
1 helpful vote
Reviewed 2 weeks ago

The check-in was not crowded and fast which was a surprise. The gate process was also very good. The agents were good just a little issue with speaking English but you cannot go wrong for $30 flight :)

Domestic Economy Rio de Janeiro - Sao Paulo
Helpful?
Thank Nick M
Level 1 Contributor
3 reviews
1 helpful vote
Reviewed 3 weeks ago

I have no reason to trust this airline. Our flight was cancelled after 5 hours on the tarmac. They kept coming up with various technical issues that needed to be resolved such as an issue with their media server. We deboarded and reboarded. The plane was "restarted" multiple times. Finally, after midnight we were told the flight was cancelled and...

More 
International Economy Fort Lauderdale - Sao Paulo

Helpful?
1 Thank Fabio R
See travel tips for airlines
“low cost company”
Mario_Roda, 17 Aug 2018 | Read review
“the entrance and exit in the small planes are on the back.”
Davadu, 14 Aug 2018 | Read review
“Do not take it”
miltonp8, 6 Aug 2018 | Read review
“Do not believe their agents, they are lying!”
V2181AHfabior, 27 Jul 2018 | Read review
“Do not take late night flights. Chances of getting stuck waiting for the last flight are high.”
671luizp, 9 Jul 2018 | Read review
Show next 5 travel tips 5 of 10
About Azul
Azul (AD) is a Brazilian low-cost carrier that flies to about 100 domestic destinations. While the airline serves larger markets such as Belo Horizonte, Rio de Janeiro, Salvador da Bahia and São Paulo, the bulk of its destinations are smaller, underserved markets. It also has a flight to Fort Lauderdale, and codeshare agreements with the Star Alliance and United Airlines (UA). The airline's hubs are located at Viracopos International Airport (VCP), Tancredo Neves International Airport (CNF) and Santos Dumont Airport (SDU). Its fleet consists of about 150 planes, including Airbus, ATR and Embraer aircraft. Most of the aircraft are configured with a single Economy Class cabin, though some planes also have a Business Class cabin.

1,835 photos of this airline

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (1835)
Viewed
View from Window (432)
Viewed
Airport (440)
Viewed
Food and Drink (87)
Viewed
Onboard Feature (80)
Viewed
Cabin (81)
Viewed
Seat (163)
Viewed
Our fleet (26)
Viewed
Airline Lounge (11)
Viewed
Other (515)