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SpiceJet

Headquarters: 319 Udyog Vihar, Phase IV, Gurugram (Gurgaon) India 122016
Overview
3.07,155 reviews
Legroom
Seat comfort
In-flight entertainment (WiFi, TV, films)
Onboard Experience
Customer service
Value for money
Cleanliness
Check-in and boarding
Food and beverage
About SpiceJet
Headquarters: 319 Udyog Vihar, Phase IV, Gurugram (Gurgaon) India 122016

Airline Summary

Budget carrier SpiceJet (SG) is India’s second-biggest airline when measured by the number of domestic passengers. The airline operates a fleet of Boeing 737s, Dash 8- Q400 & freighters and is the country’s largest regional player operating 63 daily flights under UDAN or the Regional Connectivity Scheme. The airline flies to over 60 destinations, including more than 50 within India. The airline’s international destinations include Bangladesh, Oman, Sri Lanka, Thailand and the United Arab Emirates. The majority of the airline’s fleet offers SpiceMax, the most spacious economy class seating in India. Passengers who opt for SpiceMAX receive priority check-in, boarding & baggage delivery; seats with extra legroom; and complimentary meal & beverage. SpiceJet offers in-flight entertainment on-board through its path-breaking SpiceScreen system, wherein flyers can stream a wide variety of content directly on their personal devices. The airline also operates a dedicated air cargo service under the brand name SpiceXpress offering safe, on-time, efficient and seamless cargo connectivity across India and on international routes.
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7155Reviews
1509Photos
100Tips

Reviews
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Popular mentions
Ashish Malik wrote a review Yesterday
Mumbai, India43 contributions
New Delhi - Dharamsala
Domestic
Was taking my super senior parents to Dharamshala for a short holiday from Delhi today 6th October 2024. Checked the flight status on Google & the Spice Jet Airline website at 8am which showed flight was delayed by 20 minutes to 12pm. Not too bad. No worries. Still looking forward to the holiday. At 9am when I checked again I discovered that Spice Jet cancelled our flight!!! No sms, no call, no email, no WhatsApp from the useless airline !!! Will never fly this terrible airline again.😡 Hotel bookings & money down the tubes too!!!…
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Date of travel: October 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Zo Y wrote a review 5 Oct
1 contribution
Dubai - Mumbai
International
Worse airline with horrendous customer service. They broke my luggage lock and opened my bag and left my opened bag on the conveyor belt. I complained, it took them more than a month to even reply back after constant chasing. They agreed to their mistake and offered a compensation of 500 rs 🤣 What a joke. And even after 100 emails later. Since May , till date October 2024, they dint give me the compensation, I don't even want it but I kept emailing them to see what would they do for their customer in this situation and they have done absolutely NOTHING. Never travel through spicejet. This was my first and last flight with them.…
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from SpiceJetAirline, Customer Experience at SpiceJet
Responded yesterday
Dear Guest, This is not good to hear. Please share your PNR at custrelations@spicejet.com, our team shall look into it and assist you.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Passport823171 wrote a review 5 Oct
2 contributions
New Delhi - Ahmedabad
Domestic
Flight was delayed,so passengers annoyed. someone from spicejet came and behaved very rudely with passengers and threatened with dire consequences
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Date of travel: October 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from SpiceJetAirline, Customer Experience at SpiceJet
Responded 2 days ago
Dear Guest, This is not good to hear. Please share your PNR at custrelations@spicejet.com, our team shall look into it and assist you.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Connector62461707464 wrote a review 5 Oct
2 contributions
Mumbai - New Delhi
Domestic
They strategically delay flight time so that they don’t need to refund ticket . 4 hrs delayed and kept us inside airplane for one hour without ac or light
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Date of travel: October 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from SpiceJetAirline, Customer Experience at SpiceJet
Responded 2 days ago
Dear Guest, This is not good to hear. Please share your PNR at custrelations@spicejet.com, our team shall look into it and assist you.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Megha Bhatia wrote a review 4 Oct
1 contribution
Dubai - New Delhi
International
Horrible airlines. Always late. Even when landed they had not opened the doors for an hours time. It was suffocating. Crowd was bad. Very very bad experience. Late at the time of boarding also
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Date of travel: September 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from SpiceJetAirline, Customer Experience at SpiceJet
Responded 2 days ago
Dear Guest, This is not good to hear. Please share your PNR at custrelations@spicejet.com, our team shall look into it and assist you.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Ntana K wrote a tip 2 Oct
"Be a native citizen or fly with another airline. This hassle isnt worth it."
SweSun wrote a tip Sept 2024
"best to avoid!"
S S wrote a tip Sept 2024
"Stop over charging for extra legacies and bring a change to your staff you will keep losing customers "
Manish T wrote a tip Sept 2024
"Very worst airlines"
Jet10576873200 wrote a tip Sept 2024
"Avoid this airline"
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