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Air Astana


381 Reviews
Headquarters: 12th floor Astana Tower, Astana 01000 Kazakhstan +7-727-244-4477 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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381 Reviews from our TripAdvisor Community

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381 reviews from our community

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Showing 109: English reviews
Las Vegas, Nevada
Level 6 Contributor
480 reviews
782 helpful votes
Reviewed 4 days ago
NEW

Great airline, they were not strict about carryon luggage size or weight, and my checked bag was about 1 kilo over, and they didn't charge me. Full hot meal was served in economy, of good quality. I took a domestic and an international flight, and both were on time. My only complaint was the checkin process, which was no orderly,...

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Asia Economy Astana - Baku

Helpful?
Thank pattayainsider
uk
Level 3 Contributor
12 reviews
11 helpful votes
Reviewed 1 week ago

I find if the cabin crew are interested and remotely attentive, then this influences my opinion of the airlines service considerably. In that regard i find this airline hit and miss - so i vote it average in most regards. I have used this service, this route a number of times now. i don't pay for it myself and if...

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International Economy Aktau - Dubai

Helpful?
Thank oscawhiteUk
Level 5 Contributor
80 reviews
16 helpful votes
Reviewed 2 weeks ago

If you fly international service level is different. If you fly domestic is really different level. I do really to understand what is difference?

Domestic Business Class Almaty - Astana
Helpful?
Thank Tarık Volkan O
A TripAdvisor Member
Reviewed 3 weeks ago via mobile

New plane. Clean. Good service but flying from Bangkok to Almaty (7hrs) with no in flight entertainment was super boring. However, I heard that a flight from Bangkok to Astana has full in-flight entertainment and also they also use a bigger plane.

Asia Economy Bangkok - Almaty
Helpful?
Thank A TripAdvisor Member
Sydney, Australia
Level 6 Contributor
329 reviews
186 helpful votes
Reviewed 4 weeks ago

This was a very pleasant flight of just over 3 hours. The cabin crew were very friendly, hot meals and drinks were served, and even in economy class we were each given a pillow and small amenity kit. Blankets were also available on request. The seats were fairly standard - not amazing but not uncomfortable. There was only one toilet...

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International Economy Astana - Tbilisi

Helpful?
Thank Matt G
Zurich, Switzerland
Level 6 Contributor
739 reviews
420 helpful votes
Reviewed 11 July 2017

It was just a 30 minutes flight on an Airbus A320 and for this there was understandably no onboard service, but a bottle of water had been put on each seat. The plane was full, but only a few passengers picked up their luggage at Almaty, most were in transit. Checking the inflight magazine it was comforting to see that...

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Asia Economy Bishkek - Almaty

Helpful?
Thank saronic
Hadera, Israel
Level 3 Contributor
14 reviews
1 helpful vote
Reviewed 3 July 2017

Very polite staff. The plane was clean and new. Business kits were given to all passengers. The food was the best I had in a coach class, ever. Entertainment was fine, I used the electric socket for my laptop though

International Economy Almaty - Moscow
Helpful?
Thank eddyv5
Bangkok, Thailand
Level 4 Contributor
43 reviews
21 helpful votes
Reviewed 2 July 2017

Comfortable and clean plane. Nice and polite staff. Good food. Not a lot but enough options for entertainment during 6 hours of Flight. Recommend.

Asia Economy Bangkok - Almaty
Helpful?
Thank mellys0m
Munich, Germany
Level 5 Contributor
61 reviews
28 helpful votes
Reviewed 30 June 2017

Average airline. Clean aircraft. Crew has that typical Soviet style behavior, not capable of smiling, greeting or having some smalltalk. Horrible English ennouncements. Poor food and drinks for a 1:30 hour flight.

Domestic Economy Almaty - Astana
Helpful?
Thank whereisemil
Munich, Germany
1 review
Reviewed 30 June 2017

The airline is nothing special. Crew is friendly as long as everything is within protocol. Other than that they have that typical Soviet rude behavior. Aircraft was clean.

Asia Economy Bishkek - Almaty
Helpful?
Thank emilvfx
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See travel tips for airlines
“Their website route map doesn't make clear that some flights are seasonal, such as Vietnam to Kazakhstan.”
pattayainsider, 14 Aug 2017 | Read review
“if you are tall ask to be accommodated in row which has emergency exist access as these seats have extra legroom.”
oscawhiteUk, 11 Aug 2017 | Read review
“Ask for help whenever you need, they will happily help you out.”
BhagwatiPrasad, 28 Jun 2017 | Read review
“Not sure, everything was good”
, 27 Jun 2017 | Read review
“take 767, nice business class seats.”
talgatd, 25 Jun 2017 | Read review
Show next 5 travel tips 5 of 10
About Air Astana
Air Astana (KC) is the flag carrier of the Republic of Kazakhstan and the country's biggest airline. It offers domestic and international service to about 65 destinations within Kazakhstan, as well as points in Europe, Asia and the Middle East. It also has codeshare agreements with Asiana Airlines, Austrian Airlines, Air India, Etihad Airways and Turkish Airlines. Air Astana operates hubs at Almaty International Airport (ALA), Astana International Airport (TSE) and Atyrau Airport (GUW). The airline's fleet – one of the youngest in Europe – includes a mix of Airbus, Boeing and Embraer planes configured with a mix of one-cabin (Economy Class) and two-cabin (Business Class and Economy Class) layouts.
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