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Air Astana


548 Reviews
Headquarters: 12th floor Astana Tower, Astana 01000 Kazakhstan +7-727-244-4477 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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548 Reviews from our TripAdvisor Community

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548 reviews from our community

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Showing 168: English reviews
Tynemouth, United Kingdom
Level 4 Contributor
22 reviews
1 helpful vote
Reviewed 4 days ago
NEW

Whilst not a major airline- Air Astana flights from/to Amsterdam are rarely full or delayed. The staff are friendly and the plan is clean. The inflight entertainment is unfortunately not that good with old style overhead flip down small TV's with maybe one movie. Although the flight time of around 4.5 hours is not to bad.

International Economy Amsterdam - Atyrau
Helpful?
Thank markprsn
1 review
Reviewed 4 days ago
NEW

Such cool service for the economy class I have not seen,super food, the staff helps you in everything

International Economy St. Petersburg - Bangkok
Helpful?
Thank Серый И
Tbilisi
Level 3 Contributor
23 reviews
Reviewed 1 week ago

It is not the first time I use Air Astana to fly to Kazakhstan. Last time I flew to Almaty and this time I took a direct flight to Astana. Plane arrived to Tbilisi on time and departure was also as scheduled. Board was not full and I had 2 seats at my disposal. Plane was my favorite Embraer with...

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International Economy Tbilisi - Astana

Helpful?
Thank GTugushi
Almaty, Kazakhstan
Level 4 Contributor
34 reviews
18 helpful votes
Reviewed 1 week ago

Due to my business in Almaty had to fly very often..Last time again I fly to Istanbul and had nice experience with on time departure and landing.Sometimes captains gives information with some jokes (but this time nothing ) good info for arriving city etc. Stewards need to learn how to smile..Foods needs to be improved..

International Economy Almaty - Istanbul
Helpful?
Thank A.Can C
Doha, Qatar
Level 3 Contributor
10 reviews
1 helpful vote
Reviewed 1 week ago

Good and decent food, attentive personnel, relatively not so crowded plane, a young fleet - medium 10 - 12 years old planes. In flight entertainment is still tributary to the former USSR nostalgic travelers. Safest airline from Kazakhstan.

International Economy Amsterdam - Atyrau
Helpful?
Thank Dragos T
Roatan, Honduras
Level 2 Contributor
5 reviews
1 helpful vote
Reviewed 3 weeks ago via mobile

Everything at the airplane was very good, food, beverages, seats, and tripulation did a very good job. Also they give to each passenger a little bag with basics for personal use as toothpaste , toothbrush, sleep mask, earplugs. The food was better than other known airlines.

International Economy Beijing - Frankfurt
Helpful?
Thank catylia
Guangzhou, Guangdong, China
Level 4 Contributor
32 reviews
16 helpful votes
Reviewed 3 weeks ago

The flight was comfortable, complimented with alright food, drinks and surprisingly - wine. The collection of movies and music on board was also rather nice, so I didn't feel bored during that relatively long flight. But overall verdict? I will definitely fly with Air Astana to Hong Kong again.

Asia Economy Almaty - Hong Kong
Helpful?
Thank Nikolay Y
London
Level 1 Contributor
3 reviews
1 helpful vote
Reviewed 3 weeks ago

Iv'e flown with Air Astana many times, both business and economy (10 - 12 flights in past 12 months). The flight service is always good (very good in biz), cabin is spotless, flights are on time, and flight crew is pleasant and friendly. This airline is on par with the best European airlines and better than any US or Canadian...

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Asia Economy Almaty - Hong Kong

Helpful?
Thank Moosekateer
Baku, Azerbaijan
Level 6 Contributor
80 reviews
26 helpful votes
Reviewed 4 weeks ago

Air Astana is an interesting beast. Service is OK, even in OK, where you get a hot meal and just-about adequate legroom. The cabin crew are efficient, but not always the most helpful. There is a big difference between business and economy, both in terms of seat size and on-board service. Baggage delivery, particularly outside the big cities, takes forever,...

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International Economy Atyrau - Istanbul

Helpful?
Thank Skitalets777
Level 5 Contributor
53 reviews
67 helpful votes
Reviewed 6 January 2018

My wife and I were taking a major trip to several countries over the holiday season of 2017, and we had the need to fly from Astana, Kazakhstan to Kiev, Ukraine. We chose to fly on Air Astana given that the options (there were two with Ukraine International being the other) were limited. We were pleasantly surprised by the outstanding...

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International Business Class Astana - Kiev

Helpful?
Thank JasonCharlesBourne
See travel tips for airlines
“Patience and understanding, they are on a learning curve but they do their best.”
Drag0sT, 10 Feb 2018 | Read review
“Pay for Business, if you can.”
Skitalets777, 19 Jan 2018 | Read review
“If you have choice don't!”
RS24, 15 Dec 2017 | Read review
“Given a choice I would pick this airline over any other that I have flown on.”
Pascoguy, 9 Dec 2017 | Read review
“I highly recommend checking-in online right after it starts so that you can get the best seat for yourself”
aikonya_kd, 3 Dec 2017 | Read review
Show next 5 travel tips 5 of 10
About Air Astana
Air Astana (KC) is the flag carrier of the Republic of Kazakhstan and the country's biggest airline. It offers domestic and international service to about 65 destinations within Kazakhstan, as well as points in Europe, Asia and the Middle East. It also has codeshare agreements with Asiana Airlines, Austrian Airlines, Air India, Etihad Airways and Turkish Airlines. Air Astana operates hubs at Almaty International Airport (ALA), Astana International Airport (TSE) and Atyrau Airport (GUW). The airline's fleet – one of the youngest in Europe – includes a mix of Airbus, Boeing and Embraer planes configured with a mix of one-cabin (Economy Class) and two-cabin (Business Class and Economy Class) layouts.
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