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Air Astana


456 Reviews
Headquarters: 12th floor Astana Tower, Astana 01000 Kazakhstan +7-727-244-4477 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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456 Reviews from our TripAdvisor Community

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456 reviews from our community

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Showing 139: English reviews
Kuala Lumpur, Malaysia
Level 2 Contributor
3 reviews
4 helpful votes
Reviewed 3 weeks ago

Everything is good. The food, staffs is very good. But I juz dont satisfy with the flat bed for business class. it was not comfortable and not really flat. So, for my flight return back to KL from Almaty, i chose economy class instead.

Asia Business Class Kuala Lumpur - Almaty
Helpful?
Thank lady76m
Kuala Lumpur, Malaysia
Level 2 Contributor
3 reviews
4 helpful votes
Reviewed 3 weeks ago

- Travel in the midnight & quiet cold inside flight but no blanket provided. Requested for one blanket but it never came. Eventually i get tired of waiting & felt in sleep. - Comfortable seat for economy class. - Almaty is very small airport & food is expensive. Please get ready with your own food for transit. - Good option...

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Southeast Asia Economy Almaty - Kuala Lumpur

Helpful?
1 Thank lady76m
1 review
Reviewed 4 weeks ago via mobile

Very disappointed. Very bad airlines and costumer Cervice In our way home they ask my husband for visa to Kazaxctan but we ar just transit passengers ....flight from dubai Astana Omsk they didn't say anything but when we Want to come back to dubai she say u need visa to Kazaxctan . For what I don't know transit just 2...

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International Economy Omsk - Dubai

Helpful?
Thank Ola D
Helsinki, Finland
1 review
Reviewed 4 weeks ago

I had such high expectations after reading so many reviews, but this was one of the worst European economy class flights I have ever had. The crew never once smiled or try to go out of their way to help. The food was good I have to say that but for an almost 5 hour flight, the food and drink...

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International Economy St. Petersburg - Almaty

Helpful?
Thank ewattwood
Almaty, Kazakhstan
Level 3 Contributor
10 reviews
Reviewed 4 weeks ago

Everything was nice and comforable. Professional service. We were impressed by pilot Nikolay Petrov. Very gentle and comfortable landing.

Domestic Economy Atyrau - Almaty
Helpful?
Thank David E
Almaty, Kazakhstan
Level 1 Contributor
3 reviews
1 helpful vote
Reviewed 14 September 2017

It was the most bad flight in business class wit Air Astana, seems that we have chosen lw coster. From departure from gate to all flight. Very dirty seats, rest of food under seats, not friendly personal, empty stocks of drinks, the first serving of drink starts after 1 h. 23 minutes after departure for a flight in total of...

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International Business Class Antalya - Almaty

Helpful?
Thank romanovkirill
Melegnano, Italy
Level 6 Contributor
136 reviews
45 helpful votes
Reviewed 13 September 2017 via mobile

New airplane, good service, lots of movies and music. They provided quite good head phones and a travel bag with inflatable pillow for the night journey, a pen and other things. Food was good. Overall a positive experience.

International Economy Frankfurt - Astana
Helpful?
Thank FKine
Princeton, New Jersey
Level 6 Contributor
596 reviews
249 helpful votes
Reviewed 10 September 2017

We did fly on Air Astana from Kuala Lumpur to Tbilisi via Almaty. The flight was enjoyable. Economy seats have plenty of legroom, the food was good (we ordered vegetarian meal for the both flights), and the entertainment was OK, the average. The free goodies - tooth brush, pen, socks, earplugs and headphones, etc. The kids got their cute backpacks...

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International Economy Kuala Lumpur - Tbilisi

Helpful?
Thank EarlyRetirementAbroa
Level 5 Contributor
61 reviews
8 helpful votes
Reviewed 9 September 2017

On time boarding, clean cabin, friendly cabin crew and excellent service. The four and a half flight to Astana was thoroughly enjoyable. The iPad IFE provided in business class was good. An excellent airline (certainly superior to the likes of British Airways)

Asia Business Class New Delhi - Astana
Helpful?
Thank RVBurrells
Shah Alam, Malaysia
Level 5 Contributor
57 reviews
21 helpful votes
Reviewed 7 September 2017

Not so comfy ride No in-flight entertainment set. Almaty airport transit lounge is very small and crowded. Courteous flight attendants

International Economy Almaty - Istanbul
Helpful?
Thank Amarilize
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See travel tips for airlines
“dont take last row (business class). because near to economy class and you cant sleep due to crying baby at front row of economy class.”
lady76m, 27 Sep 2017 | Read review
“Check-in online as early as possible to choose best seats.”
harakka, 4 Sep 2017 | Read review
“Take some things to eat with you if you have a stopover at ALA.Pricing in transfer zone is not reasonable.”
X8342UDstefanw, 30 Aug 2017 | Read review
“Make online check-in (avoid long queue), select aisle seats (more space)”
yerzhan_ishanov, 28 Aug 2017 | Read review
“Book economy and bid for business upgrade”
johnbJ1559HV, 28 Aug 2017 | Read review
Show next 5 travel tips 5 of 10
About Air Astana
Air Astana (KC) is the flag carrier of the Republic of Kazakhstan and the country's biggest airline. It offers domestic and international service to about 65 destinations within Kazakhstan, as well as points in Europe, Asia and the Middle East. It also has codeshare agreements with Asiana Airlines, Austrian Airlines, Air India, Etihad Airways and Turkish Airlines. Air Astana operates hubs at Almaty International Airport (ALA), Astana International Airport (TSE) and Atyrau Airport (GUW). The airline's fleet – one of the youngest in Europe – includes a mix of Airbus, Boeing and Embraer planes configured with a mix of one-cabin (Economy Class) and two-cabin (Business Class and Economy Class) layouts.
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