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Air Astana


334 Reviews
Headquarters: 12th floor Astana Tower, Astana 01000 Kazakhstan +7-727-244-4477 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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334 Reviews from our TripAdvisor Community

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334 reviews from our community

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Showing 96: English reviews
Level Contributor
4 reviews
Reviewed yesterday
NEW

Basically, I always prefer to fly with Korean companies. This time University in Kazakhstan bought me the tickets to Air Astana. I was pleasantly surprised with big comfortable chairs, delicious meal and the service they offer.

Asia Economy Seoul - Astana
Helpful?
Thank Timur A
Istanbul, Turkey
Level Contributor
5 reviews
2 helpful votes
Reviewed yesterday
NEW

The flight was on time both ways. I enjoyed the food on board. The stewardess were polite. No complain at all.

International Economy Istanbul - Almaty
Helpful?
Thank poh2017
Almaty
Level Contributor
130 reviews
38 helpful votes
Reviewed 3 days ago
NEW

There are few airlines flying from Moscow to Almaty, Aeroflot and Air Astana are main players. Traveling more with Air Astana, why. I believe the services are very good. The flight attendants are very nice, smiling, attentive, at least in the business class. Catering is good enough. Only entertainment system is a bit limited by number of the product. Recently,...

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International Business Class Moscow - Almaty

Helpful?
Thank Talgat D
Winnipeg, Canada
Level Contributor
917 reviews
419 helpful votes
Reviewed 1 week ago

I was surprised and pleased by the service on Air Astana. The flight was about four hours, and was very good indeed. The aircraft, a three-year old A320 was comfortable enough, although the IFE was only of the drop-down screen variety. The flight attendants were very friendly and offered a bar service, followed by a full meal (choices of chicken... More 

Helpful?
Thank MaxGlobetrotter
Tashkent, Uzbekistan
Level Contributor
70 reviews
12 helpful votes
Reviewed 1 week ago

Good planes, acceptable service, acceptable food. Airport of destination in general is good, but food prices there are terrible!

Asia Economy Baku - Almaty
Helpful?
Thank Casper17771
Norwich, United Kingdom
Level Contributor
83 reviews
60 helpful votes
Reviewed 1 week ago

Just flown round trip LHR to TSE and 3 domestic flights within Kazakhstan. Excellent service on all flights. Crew very smart and professional, the meals on the long haul were very good and a small amenity kit provided which suprised me as i was flying economy.Not very good selection of movies. A nice lunch box was provided on the domestic...

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International Economy London - Astana

Helpful?
Thank davidP3350TQ
Almaty, Kazakhstan
Level Contributor
3 reviews
Reviewed 2 weeks ago via mobile

From my personal experience of 4 incidents in 2017 (2 with Aeroflot and 2 with Air Astana) got to commend Air Astana's level of customer service and satisfaction from international flights. Aeroflot left me feeling uncared for and not interested in customer satisfaction in general, to a point of indifference. To start off from the basics, the only entertainment in...

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Domestic Business Class Almaty - Atyrau

Helpful?
Thank JDoe1049
Kolkata
Level Contributor
3 reviews
2 helpful votes
Reviewed 3 weeks ago

An amazing experience in a truly world class airline, travelled to and fro to Istanbul and the connection via Almaty was the quickest. We never realized how the time spent by. The attendants were helpful and their attitude were really amazing. The only negative is they do not give any airlines miles even when you travel on such long routes.

International Economy New Delhi - Istanbul
Helpful?
Thank Felunath
Shanghai, China
Level Contributor
410 reviews
59 helpful votes
Reviewed 3 weeks ago

Took around 1.5 hrs- left at around 10 am and landed on time. Snacks handed out during the flight. Smooth flight with great services. Lack of entertainment for short flights but no biggie. Flight is costly due to the route.

Asia Economy Almaty - Dushanbe
Helpful?
Thank WMBandit
Shanghai, China
Level Contributor
410 reviews
59 helpful votes
Reviewed 3 weeks ago

A very short flight. Nice friendly staff. Since it is such a short flight, they just handed out a bottle of water and some lollies. Cheap for this flight

Asia Economy Bishkek - Almaty
Helpful?
Thank WMBandit
See travel tips for airlines
“Not sure, everything was good”
, 27 Jun 2017 | Read review
“take 767, nice business class seats.”
talgatd, 25 Jun 2017 | Read review
“Carry your own movies on a laptop or tablet.”
rsksquare, 25 May 2017 | Read review
“window seat”
alfonsop910, 29 Apr 2017 | Read review
“There are many more Air Astana flights than you think. Try some.”
DunxEnright, 11 Apr 2017 | Read review
Show next 5 travel tips 5 of 10
About Air Astana
Air Astana (KC) is the flag carrier of the Republic of Kazakhstan and the country's biggest airline. It offers domestic and international service to about 65 destinations within Kazakhstan, as well as points in Europe, Asia and the Middle East. It also has codeshare agreements with Asiana Airlines, Austrian Airlines, Air India, Etihad Airways and Turkish Airlines. Air Astana operates hubs at Almaty International Airport (ALA), Astana International Airport (TSE) and Atyrau Airport (GUW). The airline's fleet – one of the youngest in Europe – includes a mix of Airbus, Boeing and Embraer planes configured with a mix of one-cabin (Economy Class) and two-cabin (Business Class and Economy Class) layouts.
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