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Air Astana


499 Reviews
Headquarters: 12th floor Astana Tower, Astana 01000 Kazakhstan +7-727-244-4477 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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499 Reviews from our TripAdvisor Community

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499 reviews from our community

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Showing 154: English reviews
Leamington, ON
Level 4 Contributor
22 reviews
52 helpful votes
Reviewed 3 days ago
NEW

I was very impressed with this airline. Immediately after boarding and being seated we were given a damp warm cloth to wipe our hands. Shortly after reaching our cruising altitude we were served with a drink (alcoholic or non-alcoholic) of our choice. The hot meal that was served was very tasty and another drink was offered at this time. About...

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International Economy Astana - Frankfurt

Helpful?
Thank Pascoguy
Kuala Lumpur, Malaysia
Level 2 Contributor
6 reviews
1 helpful vote
Reviewed 1 week ago

Honestly, if it was not for my intention to go to Baku and for Google Flights, I would not know Air Astana offered flights from KUL to Baku (with layover at Almaty/Astana). The price was cheaper than Qatar/Emirates and moreover, we've got longer layover in Kazakhstan meaning I could explore these 2 new cities during my trip! I specially like...

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Asia Economy Kuala Lumpur - Almaty

Helpful?
Thank mastikatniss
Brussels, Belgium
Level 6 Contributor
193 reviews
87 helpful votes
Reviewed 1 week ago

It all starts with music when you board the plane. Everything is relaxed. The flight attendants go out of their way to make you comfortable. It was a nice experience.

Domestic Economy Astana - Shymkent
Helpful?
Thank hacrobaat
Level 2 Contributor
7 reviews
2 helpful votes
Reviewed 1 week ago

We travalled to Dubai with our small family for a short vacation. We had a choice of two airlines, Air Astana and Fly Dubai. We choose Air AStana because the arrival time to Dubai is perfect for people who want to use their vacation time effectively. The flight was in the morning, so the time we arrived it was the...

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International Economy Almaty - Dubai

Helpful?
Thank Turan Z
Roatan, Honduras
Level 1 Contributor
4 reviews
1 helpful vote
Reviewed 1 week ago

That was a very confortable airplane. Service and food were amazing. Tickets not expensive. Very recommended.

International Economy Beijing - Frankfurt
Helpful?
Thank catylia
Kazakhstan
Level 2 Contributor
7 reviews
4 helpful votes
Reviewed 1 week ago

We used Airastana for our round trip to Paris from Astana. I would especially highlight the service of the cabin crew- they are polite and friendly. The airplane itself is quite comfortable, especially the new Boing model with 7 seats in a row. It offers good selection of on-flight entertainment in both Russian and English languages. The meals are OK...

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International Economy Astana - Paris

Helpful?
Thank aikonya_kd
Chandigarh, India
Level 4 Contributor
34 reviews
23 helpful votes
Reviewed 1 week ago

Air Astana has excellent planes. Staff is very alert, cooperative and professional. Flights has always been on time. I have taken this flight multiple times. Food is Good. Highly recommended for Flights to Kazakhstan, CIS, Russia and Europe via Almaty.

Asia Economy New Delhi - Almaty
Helpful?
Thank RahatVirk
Level 3 Contributor
15 reviews
3 helpful votes
Reviewed 1 week ago

I fly with this airline 3 time and every time found Bad behaviour of cabin crew+ Checkin desk operator. They are not friendly. Also i did complaint about this to airline. but airline didn't reply at all.

Asia Economy New Delhi - Almaty
Helpful?
Thank PARESH M
Tianjin, China
Level 6 Contributor
102 reviews
68 helpful votes
Reviewed 1 week ago via mobile

I was a little unsure on the basis that this is Kazakhstan’s national carrier, but I was not disappointed whatsoever. Air Astana’s fleet are new, they’re clean, and to be honest, they’re better than many of the main players I’ve flown (read: Qantas, United, China Southern). Their flight attendants are excellent - English is fluent, Russian/Kazakh as well as some...

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International Economy Moscow - Astana

Helpful?
Thank TVH3121
Hong Kong, China
Level 5 Contributor
60 reviews
26 helpful votes
Reviewed 1 week ago

The service on the plan is great. Unlimited flow of drinks and the food is not bad, but the food serving on the return flight is same, I wish they will serve different choice of food in outbound and inbound flight. Flight between Almaty and Hong Kong is clean and new, entertainment is good. However the 6 hours flight between...

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International Economy Istanbul - Hong Kong

Helpful?
Thank Bibu H
See travel tips for airlines
“Given a choice I would pick this airline over any other that I have flown on.”
Pascoguy, 9 Dec 2017 | Read review
“I highly recommend checking-in online right after it starts so that you can get the best seat for yourself”
aikonya_kd, 3 Dec 2017 | Read review
“On Sunday, usually its an A320. So prefferd.”
RahatVirk, 3 Dec 2017 | Read review
“Just travel with your own entertainment system and ready to pay extra if you want facility. because airline is worst”
71pareshm, 3 Dec 2017 | Read review
“Don't worry about the language barrier - the local staff are very friendly”
teeay65, 16 Nov 2017 | Read review
Show next 5 travel tips 5 of 10
About Air Astana
Air Astana (KC) is the flag carrier of the Republic of Kazakhstan and the country's biggest airline. It offers domestic and international service to about 65 destinations within Kazakhstan, as well as points in Europe, Asia and the Middle East. It also has codeshare agreements with Asiana Airlines, Austrian Airlines, Air India, Etihad Airways and Turkish Airlines. Air Astana operates hubs at Almaty International Airport (ALA), Astana International Airport (TSE) and Atyrau Airport (GUW). The airline's fleet – one of the youngest in Europe – includes a mix of Airbus, Boeing and Embraer planes configured with a mix of one-cabin (Economy Class) and two-cabin (Business Class and Economy Class) layouts.
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