nice airline very good onboard service in economy class. cebin crew was very helpful in any condition.
Overall heard good reviews , i booked round trip from bangkok to kiev and back 4 months prior my travel. Planned all rest things: booked hotels, managed to contact friends and booked next flight of my trip. After 1.5 month airline contacted me via email explaining that 1 part of my scheduled flight has been changed and thats why on...More
Having travelled extensively I can honestly say I was pleasantly surprised by Astana. Cabin service was faultless, meals were excellent even in economy and the plane was perfectly clean. Absolutely no problems recommending Air Astana.
I bought the flight for 260 euros and was expecting a low-cost flight. But I had 2 great flights (one stop in Astana) with excellent service . Free drinks and very acceptable food , a bag with teeth-brush , sleepers, socks, a neck-pillow, top quality headphones. The movie selection is varied with top movies. The stewardesses are so kind, professional...More
Its very cool to fly with people who know and do your work very professional. food is tasty, a lot of films and games on board. Children were busy during the entire flight with games and movies.
Seats are comfortable, cabins are clean, well lit, and well ventilated, food is acceptable, service is very friendly and efficient. I was impressed and would fly again with them.
Wanted to get a refund for a flight that I didn't take. Informed Air Astana in advance that I won't be able to travel. Asked to transfer my money back to another bank account as the old one was already closed. After three months of unbelievably slow feedback, collecting all necessary papers by myself, contacting my previous bank in Asia,...More
Dear Yaroslav, Thank you for providing your feedback. We hope on all occasions to meet our customers expectations. On this occasion we didn't and please accept our sincere apologies for this. We have reviewed our procedures for providing refunds to accounts other than those initially used. We have identified areas for improvement. We remain committed to managing our customer refunds...More
I have flown Air Astana a few times now and am always impressed with the service, considering it is a cheaper airline. The staff are always curteous and the food is always very tasty! Definitely reccommend flying with them!
The plane itself was pleasant, but the service was poor. After we took off I asked if I could move to one of the extra legroom seats as i'm 1.98 metres tall, they refused, it was a very uncomfortable trip. They didn't give a blanket, sleeping mask or anything else apart from a thin pillow. The food was ok small,...More
Can’t recommend this airline enough! Just a few tweaks and you’ve got yourself the standard of service you had years ago when flying was a fantastic experience not just a journey to had to do. BKK CHECK IN - smooth, no queues and staff very pleasant helpful and informative. Smiles from the start. BOARDING - smooth organised and efficient and...More
“board as early as you can. If you have a long layover in Almaty, go out and see the city, it is pretty nice. Better with a guide though.”Nikolaus2009, 27 Feb 2018 | Read review
“Patience and understanding, they are on a learning curve but they do their best.”Drag0sT, 10 Feb 2018 | Read review
“Pay for Business, if you can.”Skitalets777, 19 Jan 2018 | Read review
“If you have choice don't!”RS24, 15 Dec 2017 | Read review
“Given a choice I would pick this airline over any other that I have flown on.”Pascoguy, 9 Dec 2017 | Read review