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Air Astana


604 Reviews
Headquarters: 12th floor Astana Tower, Astana 01000 Kazakhstan +7-727-244-4477 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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604 Reviews from our TripAdvisor Community

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604 reviews from our community

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Showing 186: English reviews
Level 2 Contributor
7 reviews
Reviewed 2 days ago
NEW

nice airline very good onboard service in economy class. cebin crew was very helpful in any condition.

Asia Economy Almaty - New Delhi
Helpful?
Thank VOHTA
Phuket, Thailand
Level 3 Contributor
12 reviews
4 helpful votes
Reviewed 3 days ago
NEW

Overall heard good reviews , i booked round trip from bangkok to kiev and back 4 months prior my travel. Planned all rest things: booked hotels, managed to contact friends and booked next flight of my trip. After 1.5 month airline contacted me via email explaining that 1 part of my scheduled flight has been changed and thats why on...

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International Economy Bangkok - Kiev

Helpful?
Thank Zolotajarubka
Busan, South Korea
Level 5 Contributor
55 reviews
16 helpful votes
Reviewed 6 days ago
NEW
via mobile

Having travelled extensively I can honestly say I was pleasantly surprised by Astana. Cabin service was faultless, meals were excellent even in economy and the plane was perfectly clean. Absolutely no problems recommending Air Astana.

Asia Economy Seoul - Almaty
Helpful?
Thank BenHall2242
2 reviews
1 helpful vote
Reviewed 1 week ago via mobile

I bought the flight for 260 euros and was expecting a low-cost flight. But I had 2 great flights (one stop in Astana) with excellent service . Free drinks and very acceptable food , a bag with teeth-brush , sleepers, socks, a neck-pillow, top quality headphones. The movie selection is varied with top movies. The stewardesses are so kind, professional...

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International Economy Bangkok - Frankfurt

Helpful?
1 Thank Antonio M
1 review
5 helpful votes
Reviewed 1 week ago

Its very cool to fly with people who know and do your work very professional. food is tasty, a lot of films and games on board. Children were busy during the entire flight with games and movies.

Southeast Asia Economy Almaty - Bangkok
Helpful?
3 Thank Roman I
London, United Kingdom
Level 4 Contributor
37 reviews
21 helpful votes
Reviewed 1 week ago

Seats are comfortable, cabins are clean, well lit, and well ventilated, food is acceptable, service is very friendly and efficient. I was impressed and would fly again with them.

International Economy London - Oral
Helpful?
4 Thank MimiLovesIslands
2 reviews
2 helpful votes
Reviewed 1 week ago

Wanted to get a refund for a flight that I didn't take. Informed Air Astana in advance that I won't be able to travel. Asked to transfer my money back to another bank account as the old one was already closed. After three months of unbelievably slow feedback, collecting all necessary papers by myself, contacting my previous bank in Asia,...

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International Economy Bangkok - Kiev

Helpful?
2 Thank Yaroslav Z
Air Astana, Vice-President Marketing & Sales at Air Astana, responded to this review

Dear Yaroslav, Thank you for providing your feedback. We hope on all occasions to meet our customers expectations. On this occasion we didn't and please accept our sincere apologies for this. We have reviewed our procedures for providing refunds to accounts other than those initially used. We have identified areas for improvement. We remain committed to managing our customer refunds...

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International Economy Bangkok - Kiev

Nottingham, England, United Kingdom
Level 3 Contributor
17 reviews
8 helpful votes
Reviewed 4 weeks ago

I have flown Air Astana a few times now and am always impressed with the service, considering it is a cheaper airline. The staff are always curteous and the food is always very tasty! Definitely reccommend flying with them!

International Economy Astana - Istanbul
Helpful?
4 Thank K_2018_003
Bangkok, Thailand
Level 5 Contributor
74 reviews
41 helpful votes
Reviewed 20 March 2018

The plane itself was pleasant, but the service was poor. After we took off I asked if I could move to one of the extra legroom seats as i'm 1.98 metres tall, they refused, it was a very uncomfortable trip. They didn't give a blanket, sleeping mask or anything else apart from a thin pillow. The food was ok small,...

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Asia Economy Bangkok - Astana

Helpful?
Thank sasha r
Level 6 Contributor
149 reviews
183 helpful votes
Reviewed 16 March 2018 via mobile

Can’t recommend this airline enough! Just a few tweaks and you’ve got yourself the standard of service you had years ago when flying was a fantastic experience not just a journey to had to do. BKK CHECK IN - smooth, no queues and staff very pleasant helpful and informative. Smiles from the start. BOARDING - smooth organised and efficient and...

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International Economy Bangkok - London

Helpful?
6 Thank Jesusmonkey
See travel tips for airlines
“board as early as you can. If you have a long layover in Almaty, go out and see the city, it is pretty nice. Better with a guide though.”
Nikolaus2009, 27 Feb 2018 | Read review
“Patience and understanding, they are on a learning curve but they do their best.”
Drag0sT, 10 Feb 2018 | Read review
“Pay for Business, if you can.”
Skitalets777, 19 Jan 2018 | Read review
“If you have choice don't!”
RS24, 15 Dec 2017 | Read review
“Given a choice I would pick this airline over any other that I have flown on.”
Pascoguy, 9 Dec 2017 | Read review
Show next 5 travel tips 5 of 10
About Air Astana
Air Astana (KC) is the flag carrier of the Republic of Kazakhstan and the country's biggest airline. It offers domestic and international service to about 65 destinations within Kazakhstan, as well as points in Europe, Asia and the Middle East. It also has codeshare agreements with Asiana Airlines, Austrian Airlines, Air India, Etihad Airways and Turkish Airlines. Air Astana operates hubs at Almaty International Airport (ALA), Astana International Airport (TSE) and Atyrau Airport (GUW). The airline's fleet – one of the youngest in Europe – includes a mix of Airbus, Boeing and Embraer planes configured with a mix of one-cabin (Economy Class) and two-cabin (Business Class and Economy Class) layouts.
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