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Virgin Australia


8,668 reviews
Headquarters: 56 Edmondstone Rd, Brisbane, Queensland QLD 4006 Australia 011 61 13 67 89 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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8,668 Reviews from our TripAdvisor Community

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8,668 reviews from our community

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Showing 8,437: English reviews
Nambucca Heads, Australia
Level 6 Contributor
139 reviews
38 helpful votes
Reviewed today
NEW

A very comfortable flight. We were delayed by the late arrival of the inbound aircraft to our gate but arrived in Coffs Harbour right on time with a flying time of 48 minutes. The Cabin Crew were excellent.

Date of travel: January 2019
Domestic Economy Sydney - Coffs Harbour
Helpful?
Thank Tery Y
2 reviews
Reviewed yesterday
NEW

Had potential but due to some passenger related everybody had to use the front toilet meaning a queue of 6 to 8 standing over me and watching everything I was doing for over two hours of the flight. Hardly private or relaxing. Whilst empathetic to the circumstances there was no forthcoming recognition from the airline.

Date of travel: January 2019
International Business Class Auckland - Melbourne
Helpful?
Thank GSEEE
Muscat, Oman
Level 5 Contributor
55 reviews
26 helpful votes
Reviewed yesterday
NEW

Excellent check in, always someone there to help if needed. Well done Virgin for providing an excellent flying experience, no problems at all. Have a few more coming up while in Aus, trusting they will be just as good.

Date of travel: January 2019
Domestic Economy Perth - Melbourne
Helpful?
Thank Clive Ian Keeve... F
Cooroy, Australia
Level 3 Contributor
15 reviews
4 helpful votes
Reviewed yesterday
NEW
via mobile

We booked business class return flights to London through our Virgin Platinum membership to fly on Etihad Airlines several times. Unfortunately you can’t do your own seat allocations. That has to be done on check in. Each time we have been on different sides of the plane and hard up against the toilets with slamming doors day and night and...

Date of travel: January 2019
More 
International Business Class Sydney - London

Helpful?
Thank Peggie_Cordner
Brisbane, Australia
Level 4 Contributor
43 reviews
10 helpful votes
Reviewed 2 days ago
NEW

Always fly Virgin and the staff are welcoming and friendly. Very good service from booking to the end of the flight.

Date of travel: January 2019
Domestic Economy Brisbane - Melbourne
Helpful?
Thank kate s
Level 5 Contributor
71 reviews
23 helpful votes
Reviewed 2 days ago
NEW

Flight to Darwin was very good, on time and a smooth ride all the way...I especially like the snack box that is offered with a complimentary drink of juice,water, tea or coffee. Service was very efficient as were the flight attendants.

Date of travel: January 2019
Domestic Economy Perth - Darwin
Helpful?
Thank 925ChrisA
Brisbane, Australia
2 reviews
Reviewed 2 days ago
NEW
via mobile

Compliments and a big THANKS to pilot & staff on our flight. I was traveling with my grandkids & pilot let them (& me) go into cockpit before flight and sit in pilot's seat. We were wrapped! It and the following flight was quick, comfortable and well serviced by friendly staff. I would recommend VIRGIN Economy to anyone, especially if...

Date of travel: January 2019
More 
Domestic Economy Canberra - Brisbane

Helpful?
Thank Sueandgrandkids
Sunshine Coast, Australia
Level 2 Contributor
9 reviews
Reviewed 2 days ago
NEW
via mobile

I generally travel with Virgin. Again I was very pleased with the flight and the airline staff. Good direct flight if traveling from South East Qld area as ample economical parking facilities available.

Date of travel: January 2019
Domestic Economy Brisbane - Canberra
Helpful?
Thank xldevere
Melbourne, Australia
Level 6 Contributor
267 reviews
150 helpful votes
Reviewed 2 days ago
NEW

We flew to and from the Sunshine Coast in mid January. The flight was fairly standard with pleasant service. The food given which was a 25 gram snack bar made up of 80% sugar was terrible. Surely you can give customers a sandwich or a roll on a two hour flight. The drinks offered were ok. Full service implies something...

Date of travel: January 2019
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Domestic Economy Melbourne - Marcoola

Helpful?
Thank Adrian1958
Brisbane, Queensland, Australia
Level 6 Contributor
176 reviews
57 helpful votes
Reviewed 2 days ago
NEW

Cannot fault this airline from start to finish. I was previously booked on Tigerair who cancelled and they put me on this airline. From Moment I attended service desk to find out how to check in and get ticket to when I got off they were fabulous. What friendly staff at service desk, could not be more friendlier and polite...

Date of travel: January 2019
More 
Domestic Economy Brisbane - Sydney

Helpful?
Thank Andrew M
See travel tips for airlines
“Closing the gap on Qantas and certainly a step up over Onestar”
GSEEE, 23 Jan 2019 | Read review
“Auto checking is easy.”
cliveiankeevesf, 23 Jan 2019 | Read review
“book with them instead of Tigerair”
AndrewM742, 22 Jan 2019 | Read review
“If travelling from Brisbane, get to the airport early as queuing can be a problem during peak times.”
GuyRMB, 20 Jan 2019 | Read review
“If asked to bid for an upgrade do it”
MichaelF6752, 20 Jan 2019 | Read review
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About Virgin Australia
Virgin Australia (VA) is one of Australia's largest airlines. It flies to approximately 70 destinations - 50 within Australia; others in New Zealand, the South Pacific, Asia, Africa, the Middle East and North America. The airline's fleet features a variety of two-cabin and three-cabin configurations, including Business Class, "The Business," Premium Economy Class and Economy Class seating. "The Business," available on coast to coast and international flights, is an indulgent, luxurious, and unique premium cabin experience. Virgin Australia Lounges are located at most major airports in Australia. Major operational hubs are located at Auckland (AKL), Brisbane (BNE), Melbourne (MEL), Perth (PER), and Sydney (SYD).

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