We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Virgin Australia


8,114 reviews
Headquarters: 56 Edmondstone Rd, Brisbane, Queensland QLD 4006 Australia 011 61 13 67 89 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
Add Photo Write a Review

8,114 Reviews from our TripAdvisor Community

Write a Review

8,114 reviews from our community

Filter reviews by popular destinations:
All reviews Sydney Brisbane Melbourne Perth Adelaide Los Angeles Coolangatta Denpasar Cairns Auckland Hobart Nadi Darwin Canberra Christchurch
Traveller rating
Cabin
  • (6,514)
  • (477)
  • (897)
  • (0)
Route
  • (5,096)
  • (1,620)
  • (684)
  • (487)
  • (2)
  • More
Language
  • More
Showing 7,897: English reviews
Level 3 Contributor
10 reviews
2 helpful votes
Reviewed today
NEW
via mobile

My experience with Virgin Australia was awful. Our flight got delayed over and over again. Ended up waiting in the airport about 7 hours. I tried to get food vultures because of this now long wait and the lady wouldn’t give me the time of day. She was not nice or friendly and didn’t care about our huge inconvenience. On...

More 
Domestic Economy Melbourne - Sydney

Helpful?
Thank 224jordane
Ipswich, Australia
Level 4 Contributor
24 reviews
7 helpful votes
Reviewed today
NEW

I find the cabin crew so friendly and efficient and this is not only in Business Class as I do long haul flights economy and find they are the same in economy.

Trans-Tasman Business Class Brisbane - Auckland
Helpful?
Thank EKLynch
Port Noarlunga, Australia
Level 2 Contributor
5 reviews
1 helpful vote
Reviewed yesterday
NEW

We flew Virgin to Hong Kong. The cabin crew were fantastic and so considerate to everyone and most helpful. I need a wheelchair and they were punctual with the wheelchair ready for me to be taken to the plane and upon exiting as well.

International Economy Adelaide - Hong Kong
Helpful?
Thank natandrod
Adelaide, Australia
Level 4 Contributor
38 reviews
7 helpful votes
Reviewed yesterday
NEW
via mobile

Recently flew to Gold coast with virgin Australia, we up graded to economy express which was so worth it. The extra leg room was great, having a mobility problem was no issue for staff both sets of terminal staff were very accommodating.

Domestic Premium Economy Adelaide - Coolangatta
Helpful?
Thank 755gregoryh
Adelaide, Australia
Level 5 Contributor
38 reviews
23 helpful votes
Reviewed 2 days ago
NEW

I recently upgraded myself and my wife from Economy X to Business Class for the return leg of our trip to Bali. In order to do this, I essentially gave up the Row 3 seats I had booked (and paid extra for), only to be moved into Row 2. Whilst the seats are obviously nicer and there is no 3rd...

More 
International Business Class Denpasar - Sydney

Helpful?
Thank Kaygee79Aus
2 reviews
Reviewed 2 days ago
NEW

Virgin is now doing a full meal service on its Trans Tasman flights . We had a choice of 3 meals including one which was vegitarian as well as an acholic beverage or soft drink. Cabin service was very good & we enjoyed the meal. Keep up the good work Virgin we really enjoy flying with you.

Trans-Tasman Economy Sydney - Auckland
Helpful?
Thank Adventure36915686873
Sheridan, Oregon
2 reviews
Reviewed 2 days ago
NEW

What stood out was the friendliness care behind the service during the flight. Real interest in how I and my associate were doing. Food was decent. The people at the check-in on both to Sydney and from Melbourne were helpful, friendly and in communication with us. A pleasure it was.

International Economy Honolulu - Sydney
Helpful?
Thank Jet51114136849
Buchs Aargau, Switzerland
Level 5 Contributor
79 reviews
19 helpful votes
Reviewed 2 days ago
NEW

The flight was in time there was enough space but the food served was really awful. I know that food on the planes are not top but this was really disgusting, otherwise the flight personnel was very kind.

Domestic Business Class Uluru-Kata Tjuta National Park - Sydney
Helpful?
Thank cavalivo
Melbourne, Australia
Level 1 Contributor
4 reviews
Reviewed 2 days ago
NEW

Our flight from Broome to Melbourne went well. Virgin met all expectations, punctual, polite, respectful, kept fluid levels up,

International Economy Broome - Melbourne
Helpful?
Thank HilIngram
Melbourne, Australia
Level 2 Contributor
6 reviews
1 helpful vote
Reviewed 3 days ago
NEW

A terrible flight. Flight was overbooked so instead of going direct Melbourne to Gold Coast we had to go via Sydney. When we questioned them as to why this happened their response was "it happens all the time. We over book flights." Not what you want to hear, and doesn't make you want to fly with them again. Too make...

More 
Domestic Economy Melbourne - Coolangatta

Helpful?
Thank Pauline S
See travel tips for airlines
“Arrive early for the flight. All went smoothly.”
Jet51114136849, 18 Nov 2018 | Read review
“If you want to eat buy something”
cavalivo, 18 Nov 2018 | Read review
“Don't use them.”
705paulines, 17 Nov 2018 | Read review
“Better if you have status”
lovetravel7519, 17 Nov 2018 | Read review
“Make sure your bag weight is 23kilo at the free weight machine befor you go to bag drop”
ralphp429, 16 Nov 2018 | Read review
Show next 5 travel tips 5 of 10
About Virgin Australia
Virgin Australia (VA) is one of Australia's largest airlines. It flies to approximately 70 destinations - 50 within Australia; others in New Zealand, the South Pacific, Asia, Africa, the Middle East and North America. The airline's fleet features a variety of two-cabin and three-cabin configurations, including Business Class, "The Business," Premium Economy Class and Economy Class seating. "The Business," available on coast to coast and international flights, is an indulgent, luxurious, and unique premium cabin experience. Virgin Australia Lounges are located at most major airports in Australia. Major operational hubs are located at Auckland (AKL), Brisbane (BNE), Melbourne (MEL), Perth (PER), and Sydney (SYD).

797 photos of this airline

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (797)
Viewed
Airport (85)
Viewed
View from Window (129)
Viewed
Seat (52)
Viewed
Food and Drink (94)
Viewed
Airline Lounge (28)
Viewed
Cabin (53)
Viewed
Our fleet (10)
Viewed
Onboard Feature (35)
Viewed
Other (311)