We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Virgin Australia


6,309 reviews
Headquarters: 56 Edmondstone Rd, Brisbane, Queensland QLD 4006 Australia +61-13-67-89 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
Add Photo Write a Review

6,309 Reviews from our TripAdvisor Community

Write a Review

6,309 reviews from our community

Filter reviews by popular destinations:
All reviews Sydney Brisbane Melbourne Perth Adelaide Los Angeles Coolangatta Denpasar Auckland Hobart Cairns Canberra Nadi Darwin Christchurch
Traveller rating
Cabin
  • (5,101)
  • (327)
  • (683)
  • (0)
Route
  • (3,947)
  • (1,268)
  • (531)
  • (364)
  • (2)
  • More
Language
  • More
Showing 6,116: English reviews
Palmerston North, New Zealand
Level 2 Contributor
8 reviews
2 helpful votes
Reviewed yesterday
NEW

Found staff at both ends for both flights pleasant, cheerful & informative. Pilots were informative re routing & delays due weather.

Trans-Tasman Economy Wellington - Brisbane
Helpful?
Thank 271redbaron
Auckland, New Zealand
Level 1 Contributor
4 reviews
1 helpful vote
Reviewed yesterday
NEW

This would have to be the worst Airline I have ever flown with. Had a problem with our luggage, which they charged us $130.00AUD for. Once we paid, one of the staff members said with a smirk on her face "Oh, you know you could have done that online and it would have cost you half the price!!". Once on...

More 
Trans-Tasman Economy Brisbane - Auckland

Helpful?
Thank cheryl19652015
2 reviews
Reviewed yesterday
NEW

Flight was delayed by 8 hours, communication was good about the delay. However, checkin staff were rude and when asked if I could pay to upgrade to a seat wit extra legroom was told there were none available. We got two vouchers for meals, but were sent through security before we could get any food. When I got on the...

More 
Trans-Tasman Economy Dunedin - Brisbane

Helpful?
Thank Andrew D
Ryde, Australia
Level 5 Contributor
68 reviews
32 helpful votes
Reviewed yesterday
NEW

I booked a return ticket online and until I tried to check in online, I didn't realise that the outward journey from Sydney was with Air New Zealand and I can't check in with the reservation code I had. (Well I'm glad I got that as Virgin flight back wasn't that good). As I couldn't check in with the reservation...

More 
Trans-Tasman Economy Auckland - Sydney

Helpful?
Thank Nadheera D
Willow Vale, Australia
Level 1 Contributor
3 reviews
Reviewed yesterday
NEW

Without any expectations for the short flight "across the ditch", I was pleasantly surprised by the friendly and swift professionalism by which all passengers were processed for an enjoyable flight to NZ. I felt safe and cared for with enough leg-space and comfortable headrests. Will definitely fly with Virgin Airlines again!

Trans-Tasman Economy Brisbane - Auckland
Helpful?
Thank prunella2018
Melbourne, Australia
Level 2 Contributor
8 reviews
1 helpful vote
Reviewed yesterday
NEW

The extra benefits offered in premium economy add up to a very comfortable flight from priority check-in, priority boarding, extra leg room and larger seat. The food and beverage are just ok. The entertainment selection is good. Baggage collection was very slow, taking one hour.

International Premium Economy Los Angeles - Melbourne
Helpful?
Thank Elizabeth N
Sydney, Australia
Level 3 Contributor
20 reviews
Reviewed 2 days ago
NEW

The flight there was great, but home not so much! We had a smaller plane which wasn’t concerning. No tvs in headrests, staff not as nice, boarding staff at Perth airport are rude! Lots of air pockets but that couldn’t be helped. One of the flight attendants was great though I can’t say the same about his colleagues who didn’t...

More 
Domestic Economy Perth - Sydney

Helpful?
Thank Shellie C
Sydney, Australia
Level 3 Contributor
20 reviews
Reviewed 2 days ago
NEW

Great flight! We had an airbus with tvs in the headrests. Food not so great but not the worst. Staff were great!

Domestic Economy Sydney - Perth
Helpful?
Thank Shellie C
Launceston, Australia
Level 6 Contributor
144 reviews
37 helpful votes
Reviewed 2 days ago
NEW

Even though the flight was fully booked the crew was courteous and the service was spot on. The seats are more comfortable than in Jet star.

Domestic Economy Launceston - Sydney
Helpful?
Thank chardoro
Samford, Australia
Level 3 Contributor
25 reviews
7 helpful votes
Reviewed 2 days ago
NEW

Havent had to sit at the back of the plane for years, now I know why, sardines crammed in, kids, babies screaming.All airlines seem to be the same in economy. We travelled with a small family group , so economy was the way to go, 4 hours is long enough . Put me back up the pointy end.

South Pacific Economy Brisbane - Nadi
Helpful?
Thank panko4
See travel tips for airlines
“Long legs? pay 4 xtra legroom. U need the toilet? book aisle seat, others WILL need to vacate their seat if u are not in the aisle seat”
271redbaron, 26 May 2018 | Read review
“Don't fly with them in the first place! Pay a little more for a decent Airline!!”
cheryl19652015, 26 May 2018 | Read review
“Pay for the extra legroom if you need it.”
, 26 May 2018 | Read review
“For 4 hour trip is do able in economy.”
panko4, 25 May 2018 | Read review
“Give yourself plenty of time to get to the airport.”
kevinscott31, 25 May 2018 | Read review
Show next 5 travel tips 5 of 10
About Virgin Australia
Virgin Australia (VA) is the country's second-largest airline. It flies to about 50 destinations, including about 30 within Australia, as well as points in New Zealand, the South Pacific, Asia, Africa, the Middle East and North America. The airline's fleet features a variety of two-cabin and three-cabin configurations, including Business Class, Premium Economy Class and Economy Class seating. At nine Australian airports, premium cabin passengers have access to the carrier's Virgin Australia Lounge. The airport has hubs at four airports: Auckland Airport (AKL), Brisbane Airport (BNE), Melbourne Airport (MEL) and Sydney Airport (SYD).
Airline Managers:
Respond to airline reviews. Register now and reply to member reviews. Departmental and company credentials will be verified.
Register

625 photos of this airline

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (625)
Viewed
Seat (43)
Viewed
Airport (73)
Viewed
View from Window (107)
Viewed
Food and Drink (75)
Viewed
Cabin (44)
Viewed
Our fleet (5)
Viewed
Onboard Feature (31)
Viewed
Airline Lounge (22)
Viewed
Other (225)