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Virgin Australia


5,143 Reviews
Headquarters: 56 Edmondstone Rd, Brisbane, Queensland QLD 4006 Australia +61-13-67-89 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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5,143 Reviews from our TripAdvisor Community

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5,143 reviews from our community

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Showing 4,978: English reviews
1 review
1 helpful vote
Reviewed 2 days ago
NEW

Friendly service with a smile is one of the hallmarks of flying with this airline. In flight food and beverage service is outstandding.

Domestic Business Class Canberra - Ballina
Helpful?
1 Thank Vic R
Hahndorf, South Australia, Australia
Level 4 Contributor
30 reviews
9 helpful votes
Reviewed 2 days ago
NEW

Short flight home to Adelaide Nothing else to say, went on holiday to Perth. Smooth flight all good.

Domestic Economy Perth - Adelaide
Helpful?
Thank Glenice M
Essex, United Kingdom
Level 3 Contributor
11 reviews
8 helpful votes
Reviewed 2 days ago
NEW

Our flights via Trailfiders UK were booked all the way through on the assumption of 30Kg baggage allowance per person for two people travelling ie 60Kg total allowance. This was particularly important given we were travelling with scuba dive gear - two dive bags and one suitcase each approx 20Kg. Departing Heathrow on Singapore Airlines our baggage allowance was added...

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Domestic Economy Cairns - Melbourne

Helpful?
Thank John S
Toronto
Level 4 Contributor
19 reviews
5 helpful votes
Reviewed 2 days ago
NEW
via mobile

Do not get on board this plane hungry or thirsty because you have to pay for everything, including regular non-alcoholic beverages. Unfortunately I didn’t eat beforehand and purchased what they call a ‘Ham & Cheese’ sandwich - BRUTAL!!! I could have used the bread as a weapon it was so hard. The planes are very old, not well kept and...

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International Economy Denpasar - Auckland

Helpful?
Thank Penelope I
Chiltern, Australia
Level 3 Contributor
12 reviews
2 helpful votes
Reviewed 2 days ago
NEW

I booked my flights on Expedia thinking I was booking Air NZ but as Virgin Aus is in the star alliance they do some flights for air NZ. There is no in flight entertainment at all unless you download their app. The service is like a cheap Jet star flight . the flight attendants didn't give a stuff and the...

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International Economy Melbourne - Auckland

Helpful?
Thank Marielee29
Newcastle, Australia
Level 5 Contributor
53 reviews
25 helpful votes
Reviewed 2 days ago
NEW

Flew Virgin to NZ for first time. The cost was very good and the service was also very good. Seat comfort was good.

Trans-Tasman Economy Sydney - Auckland
Helpful?
Thank DavidDamj
Stockholm
Level 3 Contributor
17 reviews
5 helpful votes
Reviewed 2 days ago
NEW

Flights on time, in-flight service ok but not more, We choose this flight to match our need for time and fares were ok for us.

Domestic Economy Cairns - Sydney
Helpful?
Thank Kattensvenne
Brisbane, Australia
Level 6 Contributor
95 reviews
9 helpful votes
Reviewed 2 days ago
NEW

Virgin was great service from friendly staff and the flight was reasonably priced when booked only a couple days before.

Domestic Economy Sydney - Brisbane
Helpful?
Thank David B
Adelaide, Australia
Level 5 Contributor
65 reviews
4 helpful votes
Reviewed 3 days ago
NEW

Good flight, pleasant attendants. Flight was running late from Cairns to Brisbane so it was a very quick jog from the arrival gate to the departure gate at opposite ends of the airport. 2nd leg just as pleasant as the 1st. Clean plane -take note Qantas, pleasant flight attendants. Overall couldn't fault the experience

Domestic Economy Cairns - Adelaide
Helpful?
Thank 497kymb
Melbourne, Australia
Level 4 Contributor
42 reviews
34 helpful votes
Reviewed 3 days ago
NEW

The business class that Virgin offers between Melb & Perth must be the best domestic offering in the world. I cannot believe how bad Jetstar's Int'l equivalent is. They should not be allowed to call it business class. It is barely as good as economy on Virgin or Qantas and Virgin has the better reward program with many reward seats...

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Domestic Business Class Melbourne - Perth

Helpful?
1 Thank Cascade15
See travel tips for airlines
“Just fly Virgin Australia”
vicr461, 21 Feb 2018 | Read review
“book with someone else”
Marielee29, 21 Feb 2018 | Read review
“Just Another flight”
Kattensvenne, 21 Feb 2018 | Read review
“take a book or your own electronic device”
497kymb, 20 Feb 2018 | Read review
“Download the Virgin Entertainment app so you can take advantage of in flight entertainment on your own device.”
Annfill, 20 Feb 2018 | Read review
Show next 5 travel tips 5 of 10
About Virgin Australia
Virgin Australia (VA) is the country's second-largest airline. It flies to about 50 destinations, including about 30 within Australia, as well as points in New Zealand, the South Pacific, Asia, Africa, the Middle East and North America. The airline's fleet features a variety of two-cabin and three-cabin configurations, including Business Class, Premium Economy Class and Economy Class seating. At nine Australian airports, premium cabin passengers have access to the carrier's Virgin Australia Lounge. The airport has hubs at four airports: Auckland Airport (AKL), Brisbane Airport (BNE), Melbourne Airport (MEL) and Sydney Airport (SYD).

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