AirAsia - AirAsia India

Headquarters: Bengaluru International Airport, Devanhali, Bengaluru India 560300

00 91 1860 500 8000

Website

2.51,338 reviews

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About AirAsia - AirAsia India

Airline Summary

Founded in 2013, AirAsia India (I5) is a low-cost carrier that is headquartered in Bengaluru, India. It is a subsidiary of Malaysia-based AirAsia (AK); Tata Sons and Telestra Tradeplace are also part owners. AirAsia India operates from a primary hub at Kempegowda International Airport (BLR) and a secondary hub at Indira Gandhi International Airport (DEL). AirAsia India flies to 10 destinations within India, including Goa International Airport (GOI), Pune Airport (PNQ) and Jaipur International Airport (JAI). Its fleet consists of five Airbus A320-200 aircraft.

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2.5

1,338

Excellent

192

Very good

288

Average

199

Poor

101

Terrible

558

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Voyager63573358481

1 contribution

Air Asia's Poor Service and Denied Boarding Experience and Lack of Communication and Poor Customer Service

Kuala Lumpur - Thiruvananthapuram (Trivandrum)Asia

Extremely disappointing experience with Air Asia on 01 March 2025 for flight AK 9. Despite booking for two people and obtaining our boarding passes 1.5 hours prior to the flight, we were not informed about the gate closure. We reached out to the check-in staff and customer support, but unfortunately, received no assistance and were met with rudeness. Notably, they acknowledged their mistake, yet still denied us boarding despite arriving 20 minutes before takeoff. Furthermore, the flight itself was delayed. I followed up via phone, but the issue remained unresolved. This lack of communication, poor service, and unprofessional behavior has left a lasting negative impression, and I will reconsider flying with Air Asia in the future.

Date of travel: March 2025

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Written 8 March 2025

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Journey53824079864

1 contribution

Excellent safety

Hong Kong - New DelhiAsia

Sure is a cheap alternative. Forget abt leg space and not inflight entertainment n drinks . Non inclusive meals. But it does the job. Airline has an excellent safety record. Don't know abt you but that's what I need.

Date of travel: October 2024

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Written 22 February 2025

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Marquish D

Kathmandu, Nepal

1 contribution

inappropriate behavior to travelers having ticket from third parties.

Sydney - KathmanduInternational

bad impression of their business. Especially when tickets were issued by third parties apps. Unprofessional Ground Handling staff in Sydney, but seems the company intentionally positions them. I would not recommend it for someone who wish to travel for ease.

Date of travel: December 2024

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Written 20 February 2025

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Ivan M

2 contributions

The worst company ever

Kuala Terengganu - Kuala LumpurDomestic

This is the worst company ever. Never again I will fly with this company. Because of 1 minute (ONE MINUTE) they didn’t leave me in airplane and ruined holidays. Please don’t choose this company.

Date of travel: February 2025

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Written 2 February 2025

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

aravindhan1204

Chennai (Madras), India

2 contributions

Be Aware of the fraud People Sitting in the Check In Counter in Trivandrum International Airport

Thiruvananthapuram (Trivandrum) - Kuala LumpurSoutheast Asia

Useless People Sitting in the Check in Counter (Trivandrum International Airport ) . Worst Airline Service . I had booked for 2 persons (each 7kg of hand luggage ) . I had 2 hand luggage's with one weight of 12 kg and another weight of 2 .5 kg . The person in the checkin counter conveyed that each bag should be less than 7 kg . however the overall weight in 14kg , one of the bag is having 12 kg , expected to pay additional cost for 7kg and then take it for travel . Air Asia innovatively thinking to steal the money from other people for running their business . After paying the money they are permitting the same 2 luggage's . Be Aware of the fraud People Sitting in the Check In Counter in Trivandrum International Airport

Date of travel: February 2025

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