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Aeromar


176 Reviews
Headquarters: Hangar #1 Zone D Col. Federal, Mexico City 15620 Mexico +52-1-800-237-6629 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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176 Reviews from our TripAdvisor Community

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176 reviews from our community

Filter reviews by popular destinations:
All reviews Mexico City Guadalajara Oaxaca Merida Ixtapa Cancun Puerto Vallarta Tuxtla Gutierrez Colima Acapulco Puerto Escondido McAllen
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Showing 59: English reviews
Level 1 Contributor
4 reviews
2 helpful votes
Reviewed 2 weeks ago

We took Aeromar from Zihuatanejo to Mexico City and as someone who isn't much of a flyer, I can tell you it was a huge shock to be boarding a small plane with big propellers. I felt like Indiana Jones but a lot more terrified. I think it was the american in me as the rest of the passengers didn't...

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Domestic Economy Ixtapa - Mexico City

Helpful?
Thank Angela D
Weslaco, United States
Level 2 Contributor
5 reviews
Reviewed 2 weeks ago

Flight is always on time from Mcallen to Mexico City, and mexico city to Leon. Small wating area with good service.

Mexico Economy McAllen - Leon
Helpful?
Thank K23IFmiket
1 review
Reviewed 3 weeks ago

DO. NOT. TRAVEL. WITH. AEROMAR. I cannot repeat this enough. They will cancel your flight last minute and not give you a refund. When you call customer service, they will tell you they can't help you and then give you a phone number that does not work and an email address that no one responds too. DO NOT EVER book...

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Domestic Economy Merida - Cancun

Helpful?
Thank Rorie D
1 review
Reviewed 3 weeks ago via mobile

I would make this longer, but my phone lost connection and lost everything I did. We basically got to the desk and were told about 45 mins of waiting that there was a problem with the flight. They had cancelled our return flight but ‘rebooked’ it for us. At the bag drop desk we were told that we had no...

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Domestic Economy Merida - Tuxtla Gutierrez

Helpful?
Thank The C
Winchester, United Kingdom
Level 1 Contributor
4 reviews
Reviewed 3 weeks ago via mobile

Trying to fly from Mérida to tuxtla and back. Booked 6 months ago. First they cancel return flight without telling us. They then rebook us to return via Mexico City. 5hours rather than 2 hours but hey ho. We turn up for outbound flight. They tell us there is a mistake on the return booking. They spend half an hour...

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Domestic Economy Merida - Tuxtla Gutierrez

Helpful?
Thank colin w
portland, or
Level 6 Contributor
129 reviews
53 helpful votes
Reviewed 3 weeks ago

Fine experience all the way around. Helpful staff who spoke English, virtually new plane, organized boarding. it's a simple option to getting around Mexico. The only thing that was a little disconcerting was that the check-in counter didn't open (and no one from Aeromar was around) until maybe 45 minutes prior to the flight. But everyone easily boarded and the...

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Domestic Economy Tuxtla Gutierrez - Oaxaca

Helpful?
Thank portlandorer
London, United Kingdom
Level 2 Contributor
6 reviews
18 helpful votes
Reviewed 4 weeks ago

Aeromar cancelled flights and now won't respond to emails asking for my money back! I even went to the counter in Mexico City airport - terrible service - gave me a sheet of paper with an email on and no response to repeated emails for four days. They are a disgraceful company. Do not use!

Domestic Economy Tuxtla Gutierrez - Mexico City
Helpful?
Thank ScotsInLondon
new york
Level 4 Contributor
32 reviews
27 helpful votes
Reviewed 20 March 2018

I was extremely pleasanty surprised by the professionalism and efficiency of the airline and staff. There were no issues; flight took off and landed on time. I would use this airline again.

Domestic Economy Puerto Vallarta - Guadalajara
Helpful?
Thank yuca35
Sudbury, Canada
Level 3 Contributor
14 reviews
2 helpful votes
Reviewed 19 March 2018

Imagine four hours on a bus to catch a flight in Cancun. This was a great option. price per person was similar to bus. Equipment new and clean. Staff were very helpfull.

Domestic Economy Merida - Cancun
Helpful?
Thank Lyle1156
Fordingbridge, United Kingdom
Level 6 Contributor
102 reviews
57 helpful votes
Reviewed 17 March 2018

The Twin Propellor plane with approximately 50 passenger seats was as new. Check in was friendly and easy. English was spoken by the check-in staff. Clear guidance was given. There were just eight passengers on our 50 minute flight.

Domestic Economy Merida - Cancun
Helpful?
Thank John M
See travel tips for airlines
“Bring own entertainment.”
Lyle1156, 18 Mar 2018 | Read review
“Airline cancels often.”
lindamX472JB, 13 Mar 2018 | Read review
“You can book on-line but do it early as this flight does book up!”
66sherib, 13 Feb 2018 | Read review
“JUST DO NOT FLY WITH AEROMAR!!! They need to not just improve their costumer service, but actually add costumer service training!”
466anelisea, 26 Jan 2018 | Read review
“Do not fly Aeromar air line”
tedsmommy, 23 Dec 2017 | Read review
Show next 5 travel tips 5 of 10
About Aeromar
Aeromar (VW) is a Mexican airline that operates from a hub at Mexico City International Airport (MEX). Founded in 1987, the airline flies to more than 20 destinations across Mexico, including General Heriberto Jara International Airport (VER) in Veracruz, General Juan N. Álvarez International Airport (ACA) in Acapulco and Carlos Rovirosa Pérez International Airport (VSA) in Villahermosa. Aeromar also flies to McAllen/Miller International Airport (MFE) in McAllen, Texas. The carrier has codeshare agreements with United Airlines (UA) and Aeroméxico (AM). Travelers can also earn miles through United's MileagePlus frequent flier program.
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